Sigh... so we go to McDonald's. I want a Frappe... "the machine down" I want grape jelly - "we don't have it" Do yall have strawberry - "we don't have it" Just say "we don't have any jelly" Then, i get a straw with a shoe print on it and it's smushed! What in the world! For $19.98! read more

McDonald's - Straw with a shoe print - Fast Food Near Me - Gainesville, Florida

I usually order drive through because I'm not a real big fan of eating in the McDonald's alone. Service is a hit or miss depending on who takes your order, last night i decided to get some food and the cashier was the sweetest person ever and I loved and appreciated the fact that she was there being sweet to everyone. I know that fast food isn't the best job, but it's always nice to be kind to others. As for the person who gave me my food, rude. Did not even say anything. I said thank you and nothing a word came out of their mouth. I don't really know what happened today with them specifically, maybe they had a bad day, I don't know. read more

This could be one of the worst McDonald's I've ever been to. Avoid at all cost. The staff inside wouldn't take orders by drive-through, nor the even look at you when you walked inside. If you didn't use the kiosk, you weren't getting fed. I hope they go out of business. This all started when they told us at the drive-through wasn't working and they told us we had to come inside. By the time we left, the drive-through was completely full. There's no reason we could've ordered our food. read more

Where to begin... we stopped here on the last leg of our journey from Minneapolis to St Petersburg and we should have gotten fuel and moved on, but instead we ordered food. (Don't waste your time or effort to stop in this location.) There is a shared bathroom with the convenience store and it was filthy. Not sure if this is a shared responsibility between the two businesses, but neither of them is actually cleaning the bathrooms. The tables and surfaces in the sit down portion of the restaurant were dirty and most had bits of discarded product wraps and meal remnants on them. We ordered and it took an exceptionally long time to receive the food. By the time we got the sandwiches they were tepid - not completely cold, but not hot either. Yuck. There are bound to be better options in Gainesville for your food dollars. read more

McDonald's - Order counter - Fast Food Near Me - Gainesville, Florida

Consistently terrible in so many ways. This particular time, I walked in to order at the front counter. Waited 2-3 minutes for any human to acknowledge me, and someone leaned near the front counter and said I would need to order from the kiosk instead. Literally no one was in the restaurant at this point. No one standing in line, no one at the kiosk, no one eating inside. Ridiculous and terrible. read more

If I could say anything abt a McDonald's. It's the fact that this was just the most terrible degenerate one I have ever been to. They literally do not acknowledge you at all and when u waiting 10+ mins for food and ppl r literally walking in and out bc yall not attending is crazy. The environment was crazy I had to wave yall down and u guys were doing nothing. The lemonade was made already yall just didn't HAND IT TO US AND THE BUTGER AND FOOD EVERYTHING WAS MADE AND YALL COULDNT JUST HAND IT HAD US WAITING FOR NO REASON! Like what the heck. And another gentleman told me that it's always like this. I'm just passing through btw I'm not a local but that rlly grinded my gears. The explanation was that under staff... the guy w glasses and a beard was at least respectful to get out of his position to attend and hand me the dang food. read more

Worst McDonald's ever took 30 minutes for our food, worst service ever, rudest people ever, forgot half of our meal, found a hair in my food, location was decent but doesn't make up for horrible service. Worst service ever. I would wait the few miles for the next one. read more

The employees at this restaurant are unfriendly and condescending. And unfortunately several items were missing from our order. This is not a great McDonald's and we do not plan to visit again. You would be better to drive a bit further to another location. read more

after a previous terrible experience with this location, I decided to try one more time. I ordered on the app at 3 PM. I got to the restaurant at 3:12 PM. I am still sitting in one of their reserved drive-through spots at 3:30 PM without my food.What is the purpose of having an app if it doesn't result in speed of service? Furthermore, what is the purpose of having a drive-through if it doesn't improve speed of service? After my last dusmal experience, I contacted McDonald's corporate, and they sent my complaint to the restaurant manager. Unfortunately, management seems to be the problem here or, more accurately, lack of management. There will not be a third try with this place. read more

Half of the staff is unmasked and those with masks wear them around their chin as they handle and prepare food. Walked out after i saw a guy making sandwiches cough into a gloved hand. Even outside of covid conditions that was disgusting. read more

Just another idiot McDonald's location done waste your time here. Forgot all straws, and did not take anything off burgers, even though it has a sticker on it giving them directions. Didn't get sauce and thankfully we caught it. Still got attitude when we asked for sauce. read more

Got there an hour before they closed and the staff was sitting inside eating with the door locked. Told us to go to Burger King.

Too busy to talk to customers or help them. Blatantly ignored me after handing order to someone else. Won't be coming back unless through drive-through. read more

This McDonald's is a waste of space. They are unpleasant and suck at communication. I realize McDonalds is just a chain but I have been to plenty of McDonald's that don't leave me regretting my decision to eat there. They are always out of menu items, get my order wrong, or serve me some very questionable items. I ordered an iced coffee once and it tasted sour. The worst part is that they are SO SLOW! Never in my life have I been to a fast food restaurant as slow as this one. read more

I've been there only a handful of times but too often they will come over the speaker and say "one minute" just to not come back for at least 10 minutes and let car after car drive away. I wouldn't be as upset if they would just let you know somethings going on. read more

The food is always hit or miss. The employees are always rude and screaming at customers including the manager if you have a question or don't know what you want to order yet. The atmosphere is always stressful. I do not recommend this place at all. You are better off driving to a different McDonald's. They have the worst customer service I have ever seen. read more

Worker said to use kiosk only and disappeared. During kiosk process, another employee came by and said they're not taking any more orders - store is closed. read more

This McDonald's should be wiped off the map for the crap they serve to people. My fault for even going there but a couple weeks ago, I got fries that were absolutely burnt to the point they were hollow. They looked fine and hot before I pulled off. Tonight 9/7/17 at 8pm, I sat at the window for 5 minutes while they left my bag in the window to get cold. I asked if that was my food sitting there when the sweaty absentee cashier came back and asked what did I have. She confirmed my order and handed me the wrong order anyway that I noticed when I got home. The fries were old again, my strawberry pie ancient, and my Quarter Pounder which was supposed to be a Big Mac was straight up burned and old as well. I didn't go back because I would've thrown the whole order through the window and caught a charge. Never again...McDonald's you are dead to me. I'm not even using your k-cups anymore. read more

McDonald's - Burnt Quarter Pounder and ancient Strawberry Pie served to me at 8pm - Fast Food Near Me - Gainesville, Florida

Waited behind cars in drive-thru and never was helped. Cars in front of us pulled up and started honking at windows. The employees never apologized and had no customer service skills. read more

The worst mcdonalds i have ever been to. terrible service, no one would answer the drive thru so I had to go up to the window and was left sitting for ten minutes before anyone acknowledged me, and the service i did finally receive was incredibly rude. then i was served a bun so stale i literally could not eat it, it was hurting my jaw and disgusting. this place needs to be shut down. i've been to mcdonalds all over, i know not to expect some high end experience, but this place is the worst i have ever seen. its more like a place for the workers to hang out than a place to get food. STAY AWAY FROM HERE! read more

This mcd's always gets my order wrong, has long wait times and rude customer service. My most recent visit, I ordered four plain double cheeseburgers and received four plain single cheeseburgers. It seems like a small detail, but when you pay for double cheeseburgers and have had this happen multiple times at the same establishment, it gets frustrating. Well, my family has finally learned its lesson & wont be returning to this specific mcd's. read more

Avoid this location like the plague!!!! The level of ineptitude is astonishing. I live right by this McDonalds and prefer driving 15 minutes to the next location instead of visiting (luckily I don't eat McD's very often). Before I gave up on them of the times I visited. They never got the orders right, left things off, drive through took forever and going back in to get missing stuff a mission!!! Save yourself the aggravation don't stop, keep driving!!!! #worstmcdsever read more

We ordered ahead, using the app, for a curbside pickup. After a 15 minute wait I went inside only to be told they were still working on my order of 5 cheeseburgers. The drive thru was empty, and only 1 or 2 cars in the lot. I do not know what the hold up was. I will NOT stop at this particular spot again. I travel I-75 quite often, so this is not an idle promise. read more

i went through drive through for breakfast at 10:30 this morning (sat) when i got home the pancakes did not include sausage which I had paid for and the the cakes were tough like cardboard. I had to throw them out.. Coffee was ok but cream and sweet and low were not in the coffee and had to be added at home. There are other McDonalds in Gainesville that have better quality and customer service. read more

I went to this McDonald's around ten pm, there was no line, they had no one in the store. Me and my friends were being nothing but polite, when we pulled up to the speaker from the start she was nothing but rude. We asked how their night was and we were met with silence and then asked "What do you want". We ordered food and I ordered a sweet tea, our order was not complicated. We were not told at the speaker that we couldn't order sweet tea, when we pulled up to the window to get our food. They again ignored us, handed our us our food and tried to close the door. My friend interrupted and asked where the sweet tea was and was rudely told," You can't order at this window/You can't order sweet tea". They were rude and very unacommadating, I know it's a McDonald's but you would expect at least a little courtesy.I would think twice before stopping here. read more

Why is it that all the Gainesville McDonald's Are so inefficient. The one located in alachua is fantastic. Thought I'd give this one on 39th Ave. another try but sat behind someone at the order area for over 10 minutes and decided to leave read more

Horrible experience, the food wasn't even cooked and the workers were just straight rude. Never going back again.

Their coffee machine is always broken went there this morning with my step son and my husband and brother horrible service and very slow

Probably will be the last time I visit this mcdonald's ordered a double quarter pounder got a single, and the amount of effort out into making m food was little to none really disappointed. read more

McDonald's - two pizzas in boxes on a table - Fast Food Near Me - Gainesville, Florida

This is the worst McDonald's I have ever had the misfortune of visiting. I'm writing this from the drive through. It is literally taking an average of 15 minutes per car. Never seen anything like it in my life. Avoid. Avoid. Avoid. read more

Worst McDonald ever eat at this charge $ 0.50 per sauce buy 2 burritos 3 frappe and 2 hambuersas and ask me to pay 0.50 for my sauce go to hell. read more

McDonald's - the receipt for the meal - Fast Food Near Me - Gainesville, Florida

Total mess in this McDonalds and it's incredibly busy. They skimp on the fries here, the holder isn't even filled. Messed up a member of my party's order. Ordered a quarter pounder meal and they're very generous with the onions and pickles though. Upside is there's a gas station right outside and a convenient store next door so you it's one stop shop before hitting the road. read more

4 stars for a fast and quality McDonald's. This location is inside of a gas station, but it's a clean and nice gas station. It also has a drive thru and has easy access to the freeway. The people have been consistently friendly. The drive thru also moves at a decent pace. I usually get breakfast sandwiches here (Egg White Delight FTW!) and they are always made correctly. Overall, this is a clean and thoroughly satisfactory stop. read more

This place was hardly crowded, a whopping three customers in there. I ordered a fry and apple pie (hey this is a judgement free zone, right?) while my husband waited in the car. I figured I would be in and out in 5 minutes but after 8 minutes my phone rang. My impatient husband had grown tired of the wait. I asked what was taking so long and the employee asked me "what did you order again". After I repeated my order she said we are about to throw some fries in so it will be about 5 more minutes. I told the kid next to me he could just keep my order (it was worth the happy look on his face) and I left. So yeah I got to eat a day old banana for my snack instead...guess it was the Weight Watchers angel looking out for my better interest! LOL read more

8 people running the kitchen and it looked like they all sat on our order. Big Mac had one patty and looked like it was squished by a big Mack truck. McDouble had mustard only. Nothing else. They're plentiful on lettuce though. I understand it's hard to flip burgers and build an order.....wait no it isn't. Especially for your over paid minimum wage that you cry about. Get it together McDonald's. read more

It's McDonald's. 1 star on principle. Plus 1.5 stars for this and the Hunter's Crossing McD's being the only ones in town where your meal is more likely than not to still be hot by the time you get in your car. Plus .5 stars for the employees of this particular restaurant having some control over both their jaws and eyes so that they don't just stare at you unnervingly as you ask them to handle your food. Minus 1 star for distance. So, 2 stars. Perfect. read more

So after bad service across the street at Wendy's, we tried to something else at McDonalds. No better. The McDonalds drive through staff was also rude and got the order completely wrong. We order a Filet O Fish and a plain Cheeseburger. Instead, we get a Big Mac and an cheeseburger with everything. How hard is it? We were the only car in the drive through on a quiet Saturday afternoon. We travel this road often but will no longer stop at this exit. read more

Crazy fast drive through i stop here quite often for breakfast and even when the drive through line wraps around the building these people get you back on the road. The parking lot is still a pain to get in and out of so if you're pulling a trailer skip it. read more

this is the worst mcds chain i've ever been to. this is the closest one to where i live but i go out of my way to go to the farther chains because this one is horrendous. the food is usually cold and my order has been wrong numerous times. the employees are usually rude and you can always expect to wait 15+ minutes at this chain even being the only person in line. just save your time and go to the bk across the street. read more

No. Just no. Drive on past and find something else. We got off the interstate, first went to the Wendy's across the street, but their drive-thru was so slow, we pulled over to McD's. Should've got back on the interstate and kept driving. read more