Got 2 burgers and few other things burgers were so over cooked and dry it felt like a plastic toy was very gross had to throw out

Never go to this McDonald's on a Friday night This is the slowest McDonald's I've ever been to Did a Mobile drive thru order Sat in line for 20 minutes Then told to go to 3rd window for food.. 25 minutes still waiting for MOBILE order Don't waste your money here-go somewhere better Curbside people getting there food before us Now 3 Drive thru cars pulled over waiting for food 30 minutes later finally got food Plus side-all NEGATIVE 5 starts is possible read more

If you want to not get what you ordered. Or ever sit in the drive through for for 45 mins on a Friday night. THIS IS THE PLACE FOR YOU. I mean this place has just gotten god awful in the last year. Definitely check your bag. Guaranteed not everything there. The kids/adult children just don't care. Slurred speech in the drive through window is pretty fun to. read more

Late night order 30 minutes before closing that was perfect temperature, just made tasty fries and very friendly service.

They have a "manger" ? She's a lady she used to work at the Wendy's in Pottstown or royerford I can't remember very rude very negative not friendly at all wouldn't ever use this McDonalds again read more

Where is the management in this place? Seems as if it's run by a bunch of teenagers. People running behind the counter without their shirts tucked in and one guy standing at the drive thru window reaching his hand up his shirt. Disgusting... The dinner shift is terrible. They act as if the customer is an inconvenience in the drive thru. Don't even pay attention to what you are ordering. Most of the time your orders are messed up, they forget sauces, straws, napkins. Very shameful. Almost seems like the the place is overrun with a bunch of drop outs that have issues getting up tying their own shoes in the morning. Food is terrible, cold most of the time and very often wrong if it's special order. Fries are barely half full. Burgers have soggy lettuce. Don't ask for a smile in this place.. You can tell many of them have drug issues. read more

Food always buss service gotta be the worst service ever drivethru worker didn't even know how to talk and the workers didn't even know what I ordered asked me again while I was writing this review wish I could give a -5 star review but I can only give 1 star review gotta get new workers read more

They messed my order twice after I just went through the drive through, I ordered a Smoky BLT QPC with no white sauce or cheese, when I drove away to park, to check my sandwiches and they put white sauce on my husbands sandwich even though I said no white sauce or cheese so I had to go back in and get it fixed because my husbands is highly allergic to cheese and mayonnaise and ranch. Then I had ordered a double quarter pounder sandwich with bacon and when I went to check my sandwich they gave me a plan patty with burnt bread no sauce or anything even though I asked for a double quarter pounder with bacon, the drive through person did not take my order correctly so I had to go into McDonald's twice even though I shouldn't have to do that as a customer!!! I am very disappointed in there drive through service, but when I went in to complain about my order being wrong, they went and fixed both of my sandwich's correctly and then the manager came out and started yelling at her employees, telling them they need to stop goofing around and read the screens correctly, so Amen to that manager. But I am giving them a 2 star rating because the manager came out and helped with my orders. read more

McDonald's - They messed up this sandwich which was my husbands - Fast Food Near Me - Gilbertsville, Pennsylvania

Order two mc doubles got 2 singles..... sucks getting rip off...and ice cold fries..... not worth ir read more

McDonald's - a burger and a drink on a table - Fast Food Near Me - Gilbertsville, Pennsylvania

I mean it's McDonald's they literally told me they walking my food out. 2 seconds after I placed my order and yet I still sit here. Writing this review. read more

i got a mcchicken from this mcdonald's and got severe food poisoning, was throwing up all night and had to be seen at the hospital .

Constant wrong orders, which I always let go. Until today. I spoke with an extremely rude manager. Manager is condescending, and hung up on me without resolving the issue. Which I don't appreciate. read more

Yum!!! Nothing like a RAW quarter pounder! What a mess. Not the first time at this location. Save ur money, folks! Called to let them know, and no offer to reconcile, just a quick, annoyed "thank you for letting us know." Also- the fries were maybe half full, none in the bottom of the bag. Gross read more

McDonald's - Raw Quarter Pounder with Cheese - Fast Food Near Me - Gilbertsville, Pennsylvania

So, I will say the majority of the time one thing gets messed up. I will also say, no way in heck you can justify $15 an hour with constant mistakes. So, my order today was egg McMuffin meal, 2 extra egg McMuffins, 3 pancakes And 3 pancakes. 1. Was short an egg McMuffin. I informed them and waited for and was ultimately give a third (or I so thought). 2. Wrapped as a McMuffin was a Sausage egg McMuffin. I trusted the wrapping so I was already home at this point. 3. One set of hot cakes was warm. The other set was as if it was taken out of the freezer. I put was able to heat up the pancakes, but for all the people that say $15 an hour min wage is a joke. read more

ok, all i have to say is WHO THE HECK WORKS HERE ?! theu forgot the egg on my grandmas mcmuffin and they didnt even give us hashbrowns read more

McDonald's - its a Hotcakes - Fast Food Near Me - Gilbertsville, Pennsylvania

In the spirit of constructive criticism, the owner and management must reassess their service standards; I trust you take my comments seriously. Your lack of customer service is an embarrassment to your store and the local community you serve. When ordering at the counter it takes so long get waited on. For a fast food chain restaurant, I can't believe you have not or can not improve this one aspect of your store. Very often you wait a very long time for someone to show up at the register so you can order your food and/or drink. The decaf coffee is consistently not hot or warm and borders on cold/undrinkable. When you have to return to the counter to ask for additional assistance, the staff does not acknowledge that you are standing there waiting for assistance. Overall a pathetic approach and practice for a fast food chain establishment and customer care. Please address these matters with your staff and start taking these concerns seriously. Thank you. read more

If you want to come to the world's most incompetent and slow McDonald's then by all means come here! They renovated the place and added 4 self-order kiosks to speed up service AND THEY GOT EVEN SLOWER! I literally had to stand there and watch my order being made then tell the lady who was putting it in the wrong bag, "hey that's my order". Blank stares all around. I'm done here, shouldn't be eating this garbage anyway. read more

Had a poor experience at this establishment. On a Wednesday night at 6:45 (not exactly rush hour) it was so slow there were 10 people waiting for their food in the restuarant and a line of cars that never went down. Way too much salt on the fries and too much ketchup on the burgers. They need better help I guess. There seemed to be plenty of employees in the back. read more

I am writing this as I sit in this disgusting McD's. We ordered 4 value meals. All the fries were cold. I asked the manager for replacements. My granddaughter's quarter pounder was undercooked. We again asked the manager for a replacement. He was very rude to the children. He acted like it was their fault that the burger was undercooked. I had to get wet wipes from my car to wipe the table so we could sit there. We should have walked out but the kids were hungry. I will never come here again. read more

I have consistently had excellent service at the Boyertown McDonalds location for over 25 years. The employees work hard and provide exceptional customer experience. read more

This location seriously needs to get their shit together!!!!!! Train your employees for gods sake!!! Be courteous to the customers!! If you don't like it then get a job that you do like!!! read more

Gilbertsville location totally sucked on Sept. 3rd 2022 first they gave me my sundae with the lid not secured so caramel went all over a person and the interior of the vehicle. 2nd besides the 15 min. For them to break a $100 bill for a order of $22 they gave us a burger that was still bleeding basically VERY RED still . we had to wait another 15 min. For a burger to be fully cooked this time . but of course by this time the rest of the food was cold by now. And the fries were nasty mooshy greasy cold . OH YEAH THE BEST PART THEY SHORTED ME $10 OF MY CHANGE FROM THE $100 BILL read more

I have lived in Gilbertsville for over 20 years, and take it from me, ANY PLACE is better than this McDonald's on East Philadelphia Avenue. I have been served hamburgers that have not been thoroughly cooked and are still red inside. They also have difficulty getting the order right over half of the time. The fries are limp and mushy. When I complain, they are very non-chalant about it, and nothing ever improves. I only wish I could have given this place a half star rating. In fact they don't even deserve that. read more

We went and ordered a bundle box from here and we had asked for our sauces and got no sauces for our nuggets. I am extremely disappointed in the establishment read more

It's entirely possible this is the worst run McDs ever. Today I sat in the drive thru at 12:00 pm for 10 minutes & moved 1 car. In all, it took roughly 20 minutes to get thru the long drive thru process. The people that work here are an embarrassment read more

I don't know if this place will get any better it's sad almost everytime I order something it is wrong and almost everytime it is the opposite of what I order they always say I can comeback and get something else but I just want to get my food and go home not have to come back it kindve defeats the purpose of fast food. read more

Visited this restaurant 5/18/2018. Placed order. Ended up waiting over 10 minutes for the food. I saw when the burgers were done, but no attempt to get them . I mentioned to the counter guy they were done. He retrieved them, but forgot the fries. Saw a minimum of 5 employees standing talking, but no attempt to work. One employee was standing at the counter talking to her boyfriend. This is a very poor run McDonalds. Evidently the owners don't care about their customers. When my wife, and I were leaving, there were a minimum of 10 cars in the drive through waiting to be served. This will be the last time we visit this establishment. Sincerely Ted Mc read more

I am not kidding when I say that there is an issue EVERY OTHER time I come to this McDonalds. Whether I'm given the wrong order entirely, sandwich made wrong, the milkshake machine is down (in the middle of dinner time!), fries are cold, or what have you, there is ALWAYS a reason to be let down. Last week my wife got a milkshake for my 5 year old daughter, only to notice it was liquid (like milk). Wife tasted it, said it tasted sour. I called to tell them something was wrong with their milkshake machine, only for the manager to argue with me and tell me "the shake machine is fine". Later on, she called me back to tell me that "a new employee had turned the machine off". So, if possible, avoid this location. read more

I'm tired of this location the wait time to get your food in the drive-through line can last anywhere from 30 minutes to 1 hour they need to change the name from fast food to extremely slow food sick and tired of this one will no longer be Eating at this location and every time I order one of those freshly cooked quarter pounder's it's bloody and right in the middle just not what it used to be read more

Line is always always always a million cars deep and no one moves. How the heck is this "fast" food!? Worst McDonalds I have every been to. Don't go unless you have time to wait in line forever just to get cold french fries. read more

I am disappointed in this McDonalds during this Covid-19 pandemic!!! We had to grab food here today bc we were on the road and unable to get home for food. We are in the middle of the Covid-19 pandemic and the employee in the drive through taking our money/giving change and the employee getting our drinks/food and handing it to us did NOT wear gloves! We also got food just 1 minute away at Taco Bell and they had gloves on and handed us our food in a bin so there was absolutely no contact! McDonalds - have your workers protect themselves and their customers during this time!!!!! read more

One word, Horrible like really people? I understand if it's the only thing close but really. Staff are rude! Always forgetting things food is covered in Grime and grossly greasy! I hate McDonald's and will never come back! read more

got a chicken sandwich and it was half raw, asked for extra pickles and got none, the fries weren't full either

Absolutely awful just went through the drive thru and I think the cashier was an inbreed . I was sent to the second window to pay and get my food guess the first window was closing for the night. Anyway I get there and the cashier wasn't sure what u ordered and I had to repeat it back to her. Then I asked where my coke was that I ordered previously and she said it wasn't there so I had to pay again for that should've been free since they messed up. Then we get home and no ketchup that I asked for when I ordered I won't be back. read more

This drive-through is the worst we waited almost 15 minutes just to get to the speaker and another 10 minutes just to get to the window.

The lady who gave me my food had blue hair, and their was a blue hair in my fries. Simply gross.

Got a happy meal for my daughter and she pointed out that there was only three McNuggets when there should have been four. She's five years old. Had to ask for a spoon for my sundae and napkins as well as condiments. They want to get paid $15. An hour and I practically have to do their job for them. This is a frequent problem at the drive thru. Terrible! read more

Food is good but they always forget BBQ sauces among other things. Always check your order because if you call the manager, she wont replace it. She'll just apologize. read more

One time I walked into the bathroom and i found an octopus/squid in the toilet. I was very freaked out. another time I went i was greeted by a very rude woman at drive through who refused to give me a straw for my drink which resulted in my drink spilling everywhere when I proceeded to drive. read more

I ordered four 20 pc nuggets and they were almost burnt. Probably won't be going back. They need to pay better attention to what they are giving customers. read more