Yelped advised that this location is open 24/7. Stopped by and attempted to order food and coffee at 400 am. A young-sounding female advised that the system was updating and they could not take orders at the present time. This update would take approximately ten minutes. I decided to wait as I am far from home and this is the only place which is, "open" 24-7. I have been waiting twenty minutes and I observed numerous cars enter the drive-thru only to drive away without placing a food order. I myself, attempted to order food via the drive-thru a second time only to be told that it would be twenty mins. Twenty minutes ago was advised it would be ten minutes and now I am being told it will be twenty minutes. Which is it, ten or twenty minutes?? Please turn off your menu drive-thru menu board when you are unable to take any food orders so as to not confuse or upset customers. read more

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Undercooked beef patty from McDs. I don't mind a medium burger but not from a McDonald's . Unacceptable. They also forgot my Shaken fries. I'll never go back. Sad because i actual work close by read more

McDonald's - I don't mind punk on a burgwr but not from McDonald's - Burgers Near Me - Hacienda Heights, California

Just wanted to send a special shout out to Selena at the 15628 Gale Ave location in Hacienda Hieghts. Her customer service was very professional, she made sure my order was 100% correct, whoever trained her did a great job seriously. Also the food was great . Thanks alot, Kody G. read more

I think they need better quality control. I found paper in my fish filet today. Not good Mc Donald's. Do better. read more

McDonald's - A white paper sticker stuck in the cheese. - Burgers Near Me - Hacienda Heights, California

I'm not sure if they were that behind on orders but it took 25+ minutes to get our entire order (two $6 meal deals). Add in the restrooms were dirty and it took a bit to flag someone down to get the code. And there was a homeless person passed out at the tables near the counter with trash all around them. First and last time ever going to this McDonalds. read more

My review is not about the service workers or the food. Both were great. It is about what is happening to the restaurant. 1. No one is manning the register. Big signs saying "Go Digital" are in front of the registers forcing you to use the app or digital ordering board. What I attempted to order wasn't available on the digital ordering board. I had to flag someone down and ask for them to open a register. 2. The fountain drink dispenser has been locked out and blocked by yet another set of signs encouraging you to use the app. No more refills at will. Now you have to go to the front and wade through a sea of door dash people crowding around the register that isn't manned. Everyone is hoping one of the workers that is hustling with their back to them will turn around and come help. 3. Napkins, salt, ketchup dispenser, and utensil dispenser have been removed from where the customer can access them (usually by the fountain drink dispenser) and put behind the cashier counter, that is unmanned. Ok, now that you have the 3 changes, let me tell you how it affected the experience. Walked in and no even acknowledged we existed, let alone greeted us. Again, not the fault of the workers. The cashier position was eliminated so there is no one who is customer facing. They literally are all positioned to have their backs to the customer in order to do their job. This resulted in forced usage of the digital boards. However, I was unable to order on the board and needed a cashier. No one is manning the register and there is a sea of people waiting for door dash. They can't tell if I need help ordering or am waiting for an order because, Again, the register isn't manned. I flagged someone down. They couldn't help me. In a few minutes someone came to the register. Order done. No drink cup given with receipt-- see point 2. The store was relatively busy so it would have been nice to have the usual drink available for my daughter while waiting for the food. I walked to the tables in the play area and only two were available. Both tables were dirty. I went to get napkins so I could clean the table, see point 3. Back to the front counter where there were even more door dashers crowding around the register area. Flagged someone down, they gave me a rag and I wiped the table down. Food came out to the table. Order correct but they had run out of syrup on the sprite. An easy fix except, see point 2. Back to the counter where, you guessed it, a sea off door dashers and no one manning the register. McDonald's manager, please, if you are going to remove all of the self service items (I'm sure at corporate direction) the you must have someone staffed at the register to service the customer. Again, nothing negative about any associate working nor the food itself. It was lunch time and everyone was hustling. It's no one's fault that there isn't someone staffed at the counter. To many annoyances that used to not be here. read more

The actual worst experience every time. The most recent one, I ordered a Big Mac value meal and they couldn't figure out how to get it for me. Also the line on the left helped 3-5 people were already helped, the employee said "give me a second" and we waited patiently while this happened. A week before I ordered a Big Mac that had the cheese almost all the way off the burger, and it did not taste good. The place looks unique, but it's seriously not worth your time. read more

McDonald's - A Big Mac value meal that they apparently don't have.... - Burgers Near Me - Hacienda Heights, California

This McDonald's takes 5EVER to take ur order & to recieve ur order! It took them almost 20mins to give me an iced coffee.

Got stuck in this drive through line for over 30 minutes, rude staff, food was terrible and stale fries after that wait was the cherry on top to actually get me to leave a review. Worst McDonald's and that's really saying something read more

This McDonald's location is one the few that still has a play place. Service is not always the best but it is a stop to cure a hunger strike. Located near major streets and busy freeways. I also recommend checking your orders at this location because sometimes they do not have the correct items. read more

This McDonald's is known for taking a while with orders. This wasn't the case when I came here a few days ago. They did not take a while, however, they made mistakes with my quarter pounder. It wasn't a busy time when I came and I do respect the cashier for not being rude. However, she did not give me my drink until I reminded her. The bigger issue with my order was that I specifically listed NO PICKLE. However, the cook put 4 pickles in my quarter pounder. Honestly, I know it's easy for me to just pull them out, but this mistake is easily avoidable. I think the place was clean enough and it didn't bother me as I dined in. read more

McDonald's - Receipt says NO PICKLE and here are 4 pickles that I pulled out in the background. - Burgers Near Me - Hacienda Heights, California

I came to this location yesterday and they were pretty busy but still served the food in a timely manner. The establishment was clean but I took my order to go. The burgers were good the fries weren't fresh so they were okay. read more

McDonald's - Burgers Near Me - Hacienda Heights, California

Terrible service. The food is burnt. And it feels like a bunch of high school friends hanging out chit chatting never paying attention to customers. 1 star is too many. read more

The food is very good It's tasty Like using the app Enjoy the deals They are friendly and helpful read more

Wait for an hour for my $7 meals. Guys please put efforts to it. The only words that keep repeat and repeat is give us a second. How many seconds I got for my life... read more

Why am I sitting at Curbside pickup for 5 minutes when drivethru isn't busy. I placed my order before arriving and that was 15 mins ago. I thought curbside was supposed to be quick? I'm probably wrong. read more

Absolutely the WORST CUSTOMER SERVICE EVER! Went through the drive through the young lady sounded like she absolutely hated her job Then while paying she just had a Sh** face no hello no thank you not even the total just pushed the machine out to pay Pick up our food the young guy literally just stared at us then handed us our drinks Nothing came out of his mouth! Then walks away doesn't say it will be a min for the rest WAS nothing! Comes back hands us the bag walks away SERIOUSLY HIRE PEOPLE WHO WANT TO WORK WHO CAN BE POLITE THESE YOUNG KIDS HAVE NO CLUE read more

Stopped by on the way back home from LA, Jessica on 9/19 was an excellent help and made this my best visit to any McDonald's recently!

This is the absolute worst MCDonalds I have ever been too. The service here is awful. RUDE and extremely inconsiderate

I hate ordering from this location on a daily basis. This location only and alway give me my food either cold or wrong order. I wanted 15 minutes after the food was ready to received it and only got it when I had to ask for it. My food is good and I miss my lunch. Worse location to get food I recommend to travel farther to get better service read more

McDonald's - Burgers Near Me - Hacienda Heights, California

I have been going to this McDonald's for years now. There is always a 50/50 chance of the order being wrong, the food taking way too long, and some of the workers having horrible attitude. Today, when my dad ordered through the drive thru, the lady at the window said our order, and slammed the door shut. My dad was very confused, and tried going inside. The doors were locked since it was late, so he had to go back around the drive thru. The same lady, yelled at my dad, and got insanely my at him, saying he didn't pay. The lady continued to give attitude towards my dad and aggressiv handed us our food (almost throwing it at us)Not only this, but they still got our order wrong, even though we were the only ones there. For some reason the food was also still cold. read more

Don't think I've ever had an issue at this location. I usually come here either early in the morning or at night/later at night after hanging out and dropping off friends and whenever I have the munchies I drop by here. Quality of food is standard and I've never had an instance where something was packaged carelessly or my food came out slapped together haphazardly. Sometimes mobile ordering and then waiting at the parking spot takes some time since you have to be in the vicinity to say that you're there, but there are times where I've fumbled getting my code out in the drive thru and the workers are pretty patient. Seems like this is the faster way to go, so I'll keep to this. My only qualm is that they seem to be outta the more popular Happy Kids Meals toys whenever I'm interested in snagging one... read more

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Don't come to this place, they are very slow, took me 30 min to get my order. The manager should figure out how to run business. If I could get money back rather go to other places read more

I come here every so often and it's fine. Order at the kiosk or on your phone. The app is really good and you can earn deals. I came here and it's a modern design. There are coffee logos on one wall to push McCafe. Food is ok. I still wish they had healthier options but they must not sell. read more

McDonald's - Burgers Near Me - Hacienda Heights, California

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This place randomly closes drive thru lanes for indeterminate amounts of time and left me trapped in a line where nobody is on the intercom to take my order. Since there are two drive thru lanes, I was left sitting there in front of a traffic cone while the people in the other line were passing smoothly and getting their food. I was stuck in line for about 45 minutes. I could have driven to the Rowland Heights Mcdonalds, gotten my food, and ate my entire meal in the time it took for me to get through the drive thru at this location. read more

There customer service sucks they take long to take our order i waited 35 minutes to get my order taken bad store for real!!

These people should change their private franchise owner. Cutting corners by giving bag fries and completely remove soda machine is just not a great way to run a business. Would rather over work employees instead of bringing aboard new associates. L Mc Donald's. read more

The wait is unreasonably wrong. I live close to this McDonald's so I come here frequently. Somehow, it doesn't matter what time or what day, the wait is always long. It doesn't matter if it's 2am or 2pm, it's at least a 20 minute wait if you're lucky. It's quite ridiculous how long you have to wait for a fast food burger and fries, how does that even happen? read more

Worst McDonald experience I hope corporate can visit how under staffed and unprofessional there service is. The franchise is the worst owner in not providing quality service to such a worldwide brand. Visit this location and experience the service yourself. read more

0 stars worst McDonald's ever!! Always missing an item.. too many issues with this location. Staff can't even count to 10.. are you serious my 10 piece chicken nugget came out to be only 7 pieces. Another incident they ask me to park and wait for my food.. waited 20 minutes and walk my ass inside bcuz they forgot about me ?? Then it happen again to me recently and left me there over 10 minutes walked in and they gave my food to someone else?? Wtf ! I also had another time they ran out of bbq sauce and ketchup ?! Geezus Christ !! Fire everyone and hired robots please they will do a better job.. if anyone is ordering from this mcd just walk in and order that way you get your order right and are there counting all your items and will be service bcuz you are in front of their face.. read more

They're always busy all day long but it's the last time I go there. Actually last time I pay $30 for fast food that's insanely dirty and unhealthy. What are we doing training $25/jour employees to handle food like this? my kid threw up when he said he felt like he swallowed a hair . I took a closer look at the French fries and see a dark long curly hair! Never again look closely at this picture read more

McDonald's - Wack McDonald's not letting people inside!? - Burgers Near Me - Hacienda Heights, California

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First time ever leaving a review. I'm a teen who also works in food service and I try to be understanding but this was unreal. Horrible service read more

I ordered at 11:50 am and didn't get my food till 12:17 pm, wonder if it's fast food or slow food. Then the young lady who works there has major attitude problem. Worst experience ever with McDonald's!!! My advice... DON'T come to this restaurant!! read more

Would give this place zero stars. Worse McDonald's ever . They all move so slow and act like they can't see you standing at the register. Any McDonald's but this one . read more

Cold dry beef patties. Small fries are the new medium (see pic) every McDonald's all you ever hear is alarms in the kitchen read more

McDonald's - Small is the new medium - Burgers Near Me - Hacienda Heights, California

WORST McDonald's around!!!!! Dirty. No one helped me at counter for 8 minutes, even though I was first in line. Did I say dirty?

I think it's this Mc Donald's personal goal to hire the worst people. Even the managers are rude - no actually disrespectful...avoid going to this dump read more

After standing in line for ever one kid just gives up and leaves then some lady runs in front of the line after waiting I wave a worker down she helps the lady who just ran inside like wth you knew I was waiting for now I can see why this is a 1 star place old lady's only bother to help other old ladies she had the nerve to tell me to wait when I had to wave her down this place is terrible all these ladies are stressing when it's not even a lunch rush insane read more

After standing in line for ever one kid just gives up and leaves then some lady runs in front of the line after waiting I wave a worker down she helps the lady who just ran inside like wth you knew I was waiting for now I can see why this is a 1 star place old lady's only bother to help other old ladies I don't care they see me writing this review don't ignore people and play favorites read more

Came here off the freeway just grab food real quick ended up costing 20 minutes of my time and 40 minutes of traffic added because of it. Worst McDonald's absolutely ever. They told me to park in the reserve when they couldn't just do their jobs correctly. Was not that busy either. read more