Clean restaurant and quick & friendly service. Really a decent McDonald's. It's also in a very convenient location which is always nice too. read more

McDonald's - Fast Food Near Me - Highlands Ranch, Colorado

We are at. Restaurant 18083 on broadway in highlands ranch. We love this mcdonald's.The food is always hot, served with a smile.They remember our preferences if we order seconds. Store is decorated with great panache for the holidays. It is kept wonderfully clean. The staff is awesome, and it makes it fun to visit. read more

They got my to go order totally wrong and I'm forced to drive back 15 minutes to get a refund. I know they can look up my transaction and reverse the charge because it's only been 20 minutes since the transaction. Maybe they'd rather incur the cost of a chargeback. Team needs coaching as well. When I asked why I had to drive 15 minutes back for a refund the person on the phone asked me "15 minutes? Why I did you come here?" Really? So disappointing! read more

No senior coffee prices . Disappointing. Utilized the drive-through and the employee they told me that they quit offering senior discounts about a year ago. read more

Tried to talk to a manager but the drive thru employee didn't want me to, so I guess it's going here instead. I had a pretty simple order but I could see on the screen that he REALLY messed it up. No problem, mistakes happen, he must have misheard. But when I told him the order was wrong he cut me off and said "that's what you ordered bro." I repeated the order back and he said "okay, I got it", but it was still wrong on the screen, so I asked him to repeat it back. He wouldn't. So I asked to have another person take my order. He pretended to be another person and took the order again, but still cut me off and got it wrong, then asked me to just order at the window. I drove up to the window and said I don't want the food anymore, he was so rude so far that there's no way i could trust him to not do something gross with it. I just wanted to talk to a manager. He refused and kept asking about the order, and gave the lame excuse "the guy who took your order is new, bro". Pretending to be two or three different people, but not even disguising his voice and calling me "bro" made it obvious it was all the same guy. read more

Whenever I order at the drive up window, the employee barely speaks English and doesn't understand English. I have to repeat myself several times. Today I was there to order a meal for my son and specifically asked for a blueberry icee. She said a Hi-C and I said no. I told her again and she then asked what I was requesting before she just said they don't have that. When I got to the window to pick up the food I saw they did in fact have the blueberry icee and told them that's what I originally asked for but the girl at the window had to get a supervisor to approve the drink change. Not to mention I asked for sauce for my son's nuggets and when we returned home, NO SAUCE. MCDONALD'S DO BETTER, HIRE ENGLISH SPEAKING EMPLOYEES. This is ridiculous. I'll stick to Chick Fil A for my to go orders. They know what they are doing. read more

The worst McDonalds location I've been too. Each time it's stale refried fries. Employees struggle to keep up with the flow of customers, have missed items, charged and forgot to place items, refusal to fix mistaken items. Each time is inconsistent read more

I don't know who all these KAREN's are on here, but it's a freaking McDonald's! You get what you pay for. You want a 5 star experience go to a 5 star restaurant, this is a fast food restaurant. Y'all acting like you should pay for a Prius and then expect a performance of a Lamborghini. Ohh they got your order wrong, boo-hoo! How about you act like an adult and just politely ask, instead of trying to be featured on a public freak out video on YouTube! Grown adults yelling at kids over a burger and fries that doesn't even cost more than $10... shameful! Disrespectful Karen's aside, I visit this restaurant about 2-3 times a month and have never experienced a problem with them. I always use the app to mobile order and whether I go through drive thru or curbside pick up, the staff is always very friendly. Sometimes the line is long, but once you pass kindergarten, there's a virtue called patience that they try to teach you. So you just activate that and then a magical realization comes to you that you're not the only person on the planet. The McDonald's app is in my opinion the best app, as it has the best deals and the rewards system is perfect! As some other fast food apps, their rewards make you spend a fair amount of money to just get a simple item. Keep up the good work, and ignore these preschoolers! read more

McDonald's - Fast Food Near Me - Highlands Ranch, Colorado

Totally agree with other reviews. Worst service we've ever experienced tonight. Not sure who they hire here but they are below par and close things down before they should. Refused food to us even though we arrived well before closing. They somehow made food for themselves (we could see it bagged up from the window and he confirmed it was for him), but not the customers? It also appeared that they provided food for their friends for free maybe? All cars bypassed the 1st window since it was closed and the 2 cars before us that were both waiting at each drive-thru spot (the one on the outside had sat there forever), and assumedly ordered only seconds before us. They both got food, and then hung out in the parking lot socializing with each other (two black SUV cars), likely waiting for the employees to get off of work for them to bring out more food (probably the food we ordered). The more I think about it, the more I believe this likely is the case. Seems like the owners and managers need to take a closer look at what could be happening at their restaurant and the kind of people they are hiring. read more

Every time I order at the drive thru my order is always wrong, or missing something. Without final I can never get what I order. They read you back your order correct but we still get the wrong order or we missing something. Orange taste like water and the biscuits are hard read more

Asked for the plain burger with cheese lettuce everything else that comes with it and I got quality cheese and a very nice bun on the burger

I ate inside for the first time in a while. FLY INFESTED. There were flies fricking everywhere. I moved seats twice and there were flies in my food and flying around my head no matter where I went. Totally disgusting. read more

I can't believe I'm reviewing a fast food joint but the other reviews were so off from my experience of this place over the past 7 years that I had to say something. First, I don't go to Mickey d's all that much (maybe once every other month) but I have never had an issue here. Sometimes there's a long line but they always seemed to move fairly fast. And unlike the other reviews I have never had a messed up order. But hey, I'll admit maybe I'm just lucky? As for the food quality, we'll it's McDonald's. You come for the breakfast menu and that's about it. If you're a grown adult and haven't realized that McDonald's burgers/lunch+dinner menu has been complete trash for decades then I'm sorry but that's on you. read more

Ok, so it's McDonald's. But, as far as McDonald's goes it tastes the way it supposed to. Which is sometimes exactly what you need. What makes this McDonald's stand out is the exceptional Play Place. The jungle theme, 3-story play tunnels, and tablet games. My son walkways wants McDonald's because of this Play Place. The other thing that caught me off guard was the table service. Order, grab a number, and sit; them they'll bring you your food. Totally awesome. So, you know, check it out. 5 out of 5. Would Highlands Ranch McDonald's again. read more

This is the closest location for me which is a little unfortunate. When the order comes correct it is actually great quality I find, but I think out of the last 10 times I have visited this location 8 of the orders I received were incorrect. So word to the wise alwayssss check your bag before leaving this location! read more

amazing crew that always fills me full! can always count on mcdunlons for a tastie meal

I grabbed a bite for the road but the food was soggy and nasty. Fast food is disgusting anyway but this was beyond gross.

Mc Smallest Burgers in the world. Mc Tasteless Burgers. Seriously, small, tasteless, cardboard dry cold attempt at a burger. You gotta be seriously hungry, drunk, or hungover to force this down your throat. Mc Donald's doesn't even try to make a decent product anymore. read more

Not sure what this even is ... was supposed to be a 4 piece chicken nugget. Not sure what else to say but Yelp won't post as a review unless you write a novel so Blahhh Blahhhh Blahhhhhhhhhhh read more

McDonald's - Chicken nuggets? - Fast Food Near Me - Highlands Ranch, Colorado

Check your order!!!! I've been going here for two years visiting this McDonalds once every couple of weeks. I've determined that after several missed orders that it is store policy to not properly fill the order. Constant missing items, burgers, fries. Not once is the mistake in my favor. After this past visit I will not go back here, as it's clearly intentional. Bad business. read more

The food and what you get is the same as any other McDonalds, but the 2 stars are solely driven by the extremely long lines at all times. On at least 4+ occasions, I have seen the drive-thru line wind around the building and into the surrounding parking lots of other businesses. read more

I've had to find internet and coffee to work for 2 mornings. I often go to Starbucks and Peet's coffee. Yesterday and Today I chose to come to McDonalds for coffee and a breakfast sandwich. Yesterday I ordered 2 Sausage McMuffins ($1 each) and coffee $1. It was surprisingly good coffee (I drink it black here). At this location there are NO outlet plugs to work here for 4 hours. UGGG, this is a minus star for me. Internet speed was actually pretty fast even with my VPN (over 57MB down, see attached image). Why do I give it 5 stars? It's because of one young Hispanic lady. Her name is Martha and she's about 60 years old is my guess. She cleans the tables and has a HUGE smile! She fills up our coffee and is just one of those people that brings light into your day. She has made my day the past 2 days. Owners, please KEEP this lady! Give her a RAISE!!!!! FYI, today I discovered there is a breakfast deal 2 Sausage Egg McMuffin with Cheese for $4. read more

McDonald's - Fast Food Near Me - Highlands Ranch, Colorado

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Online shopping is a joke, WiFi always down so orders ahead are fruitless and they close early way too frequently. On Friday night it say 2am but dark at 10:30pm so pick up and go was obsolete Forgot about breakfast, absolute rubbish unless you are there prior to 10am, every order was incorrectly bagged and even going inside it takes about 20 minutes even if you speak Spanish. Lots of high school kids that can careless about your order or have a discount code via the APP SO DISAPPOINTED with this location and the one by ACC on SanteFe read more

i'm just disappointed with how a delivery was handled. they gave out a delivery order without confirming pick up and that person took the order without them making sure it went to the correct person. and then i went to get the order because it got transferred to me and i double checked with the customer that they have not received their order. i asked them if they can remake it since they paid them for the food but they aren't giving the customer the meals they paid for. i tried to see what can be done and she just kept dismissing me. she tried to cancel the order on my phone for me and i didn't want her to do that. because then it just goes to another driver and this will keep repeating. just disappointed in how it was handled and now that customer won't be getting their food because they were not even attempting to help. read more

Recently remodeled but unfortunately the same staff is still there. This location used to have their act together but the service continues to drop. The employees are more concerned with each other than the customers. I have witnessed multiple time were customers have been super patient only to be tossed a meal with no apologies. I have made attempts to speak with the staff but it falls on deaf ears. I believe this comes from the top down and the management staff needs to be reset. Even though this place has been remodeled they still haven't replaced everything. They have been sporting some old card table and chairs for the last 4 months. read more

McDonald's - Newly remodeled 4 months ago but still sporting the card table and chairs. - Fast Food Near Me - Highlands Ranch, Colorado

This was the WORST cheese burger I have ever had!!!! Dry, Lukewarm, no ketchup or mustard on it. I had to drink water to get it down. Whoever is running this McDonald's....you better learn how other McDonald's make their burgers. You should be embarrassed!!! I'll never go back to this location. read more

Good experience. Quick service. Friendly staff. Cleaner tables than most fast food. Provided 6 ketchup packs without even asking. Tall ceilings go be it an open airy ambiance and animal wall mural is colorful. No screaming kids either. Gotta love that. read more

I ordered on the app and pick up was great and the order was accurate. The employees also made eye contact and greeted me which was just nice with how automated everything is now. read more

The burger was rubbery and I could barely finish it. The saving grace was the people there were nice and the fries were pretty good.

This used to be a good location but over past year it has definitely gone down hill. 100% of the time they don't give me everything I ordered or they give me the wrong item. Every single time. The food is always cold. Just very frustrating. If they chose to automate everything in the future, it might solve some of these problems. read more

No fries, no straw, unacceptable service. Not coming back for sure. I can't believe this happened since no one else was in line. read more

McDonald's - No straw, forgot fries, unacceptable service. - Fast Food Near Me - Highlands Ranch, Colorado

Girl at the drive through gave me attitude and proceeded to insult me for eating McDonald's. She got upset with me with zero provocation. If it were up to me she should be fired. You are working at a McDonald's at 11:45 on a Friday night, get off your high horse and do your job. Completed disrespectful read more

Well we've been going to this McDonald's for the past eight years off & on in our neighborhood. I've held off on writing a bad review because I'm hoping they'll get better, but every year it gets worse. Today was a second time I went in there in the past 10 days and of course my order was wrong again. And these people wanna make $15 an hour and they can't even get a soda correct. read more

Ordered online and had it delivered by Doordash with a sealed bag. Missing a sandwich, missing a drink and all the orders of fries were only half full. Get it together. read more

This place has it together for the most part. I came through the drive through tonight and the young girl named Fiona was super helpful for me with navigating the mobile app. Majority of the time, I can fly right through the drive though in a matter of 5 minutes but a few times, it's taken well over 15 minutes with only a few cars in line to order. read more

I can honestly say that in the last 6 months the service here has gone downhill! In one single order through the drive through tonight, the staff at the window did not know how to properly count back exact change, we didn't know what our drinks were as they themselves didn't even know which one was which, and when we drove away there weren't any straws for our drinks in the bag. Every time we have gone here, there is something wrong with our order and the customer service. We Will not be going back to this one again. Very disappointed. read more

Dried out Fish Sammich and an overcooked burger to match up with my overcooked fries. Why do I keep coming back???

They truly have a great play-place! The walls are beautifully painted with a jungle theme. The staff was very nice and the food was average. read more

McDonald's - the interior of the restaurant - Fast Food Near Me - Highlands Ranch, Colorado

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After two visits where we experienced similar occurrences, I feel it's time to make them known. The staff doesn't seem to take their jobs seriously. I'm not opposed to having a good time while you're working, but it's obviously affecting their ability to provide quality service. From blatantly ignoring us to being loud and crazy while the cashier is trying to help. This last visit our food was drowned in salt, everything including our burgers and my burger was raw on the inside. Time for this location to grow up and put some pride in their work. read more

McDonald's - Raw inside of Quarter Pounder. - Fast Food Near Me - Highlands Ranch, Colorado

Probally the best McDonald's ever. Food is always good and hot and the staff is awesome. If Tony boselli owns this one like he does the north locations,I would be shocked cause all his stores suck balls. Kudos for this location. read more