Have visited this store many times and have always been pleased. I am a former franchise owner of four McDonald's Restaurants in Michigan.

time after time I have ordered from this specific location and have been met with nothing but disappointment. From management through staff I fear we may be in need of a complete restructure. I have had orders from DoorDash that have been far from correct. I think you should take a a closer look at your employment and staff, and focus on integrity on fulfillment of correct orders. Thanks for considering-if not I will escalate until I feel I fit. read more

Best service they are extremely busy all the time for good reason they handle more customers than any other location around here

never had a single problem here ever fast and no BS ................. ................. read more

Got the fish fillet sandwich and iced coffee. Everything was made correctly. I was happy with the service. The parking lot is a little bit of a nightmare, especially with the rude people that were there when I was also exiting you can't turn left, which was a little bit of a drag. read more

Our order was so salty it was inedible. Fries were over cooked and Nuggets were dry and overcooked. Never again McDonald's.

I had a terrible experience with the lady working at the window. She was extremely rude and dismissive, acting as if every question or request was a huge inconvenience read more

Our McFurry was not mixed Basically vanilla icecream So disappointed especially for over $7 read more

Keep driving to the next one this one is dirty and $2.50 for ice cream cone will never stop at this McDonald's again! Crazy went to next McDonald's and ice cream cone was a $1 read more

Was door dashing, and i get an order which has a frappe, i get to the window (this was at night time so lobby was closed) and they tell me they can't do frappes because their machine isn't working (typical asf) anyway i go to ask the person, who ordered the food, what drink they would like instead, and the lady asked me to pull toward out of the line because there were cars behind me, which is understandable, i pull back around and tell them what drink he wants instead (a sweet tea, which costs way less than a frappe, this is important) and they tell me the manager says they can't do substitutions for door-dash because the person is not there to pay for the replacement. this effects me because now I'm delivering a half fulfilled order and it makes no sense that they can't substitute items. definitely the worst mcdonald's i've been to along the entire east coast. read more

This McDonald's is one of the worst I've been to..I live near this McDonald's they never have milk shakes EVER!! They don't use the machine at all..they don't have apple pies. I truly don't understand why they are even open?? The other McDonald's down the road from there is not better either.. McDonald's has gone way down hill and they either need new mangment or just shut Down.. they falsify what they are selling. They do not sell what they actually are advertising because they never have it.. read more

Check your bag when going thru the drive-thru ... I get shorted almost every time!!! ... SUCKS!!!

Stopped for a quick pick up of Nuggets and tea, brought some home to the hubs as well. Double drive through, with absolutely no issues what so ever. read more

We got blessed with this meal as we used the app and 1.4 dollars to get 2 burgers 2 fries read more

McDonald's - a half eaten sandwich on a table - Fast Food Near Me - Holiday, Florida

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My son just came CRYING!! Into my room because one of the ladies who work at this establishment just YELLED at him! Because he asked if they do delivery!! I can NOT! Believe my black son was treated this way at a professional establishment. I will NOT be coming back. And trust, I will be posting on Facebook about this. read more

Ah, I'm not going to go into the food, nothing has changed. Fries were great, everything was cold. This store has a double drive thru. The amazing thing was the vast amount of beautiful Christmas lights! They were festive & beautiful. Staff was friendly. What's a girl to do ? Ya gotta eat. read more

No stars order 2 breakfast meals...get home to find there were no homefries and 1 meal was supposed to be sausage mcgriddle...I got bacon.unbelievable how inefficient the workers at Macdonald are.truly sad will never shop here again.done.1star read more

This location has mean workers! they put minimum effort and are simply rude. i have only had bad experiences. The food is always wrong and bad. read more

This location never gets a order correct. No cars behind me or in front of me an my order is messed up. I asked for no pickle on my big Mac an there's literally 6 pickles and then I asked for no salt fries. I even waited extra time for them an still there is salt on them. read more

Had the worst experience ever. I ordered a chicken sandwich eneded up getting it wrong so i came by tonoght to get it remade. It gets made wrong again. I come inside to hear one of the managers literally making a joke out of it and mimicking my voice. That was very unprofessional and rude af. The way she made my voice sound and shit . It was just terrible. Even after her being comfronted she was still rude. I got her name. "Kayla". Idk. But that was uncalled for. Its not my problem i had my order not made correctly. But yeah talk shit about the customer. I really hope something is done about this. Just wasnt right. Then she kept on making jokes. Shes definitely the face that represents this 2 star LOCATION!!!!!! read more

I've come here a few times (4) and it's always been very good. BUT I came in last last night/early morning. 3:40am... asked for a hamburger meal instead of a cheeseburger meal because that's what I wanted. They just took the cheese out. Anyway went to pay; didn't get a receipt nor total. Which is fine, I know it was late. But handed a $20 bill... got $7 (precisely a 5 and two ones) and change back... did it really cost me $11-$13 for that meal? when a cheeseburger meal costs $7 (or even "5" as it says online) ... I got a medium size if that matters. But still. Does it really cost that much more? If so, now I know not to get that. I hope I didn't get ripped off or that the person didn't know how to charge me. And if I'm wrong I'd like to know to not get a $11 meal again. I usually don't complain , but I don't like losing money either, especially at my favorite go to place. read more

I have written about his location before. tonight I ordered 2 double Quarter Pounders w/ cheese only 1 large Fry 1 10 piece chicken nugget 1 large chocolate shake 1 large Carmel iced coffee and the person taking the order screwed my order and I received: 2 single Quarter Pounder w/cheese only 1 large iced coffee with no Carmel this place needs to get their crap together. every time they mess up an order. I want to talk to a manger who gives a crap because the one I spoke to at 11 pm did care whatsoever read more

Order : 5 McChickens (one light mayo, 4 no lettuce) 20 piece nuggets 1 large fry Waited at the number 2 reserved spot for 45+ minutes. 2 different workers came to our car asking if two completely orders were ours and then just walked right back in the store.When my fiancé walked in he was in there for 15 minutes, gave the owner his receipt and then he lost it. He asked for a refund and instead they made a random bag with 7 McChicken slobbered with Mayo and all had lettuce, 2 large stale fries, 20 stale plastic like nuggets, and a random broken down double quarter pounder. Pretty sure that burger was from one of those girls from earlier because she asked if we had the double quarter pounder and we told her no. That sandwich was made 30+ minutes ago like wtf. My man couldn't get his refund because the owner lost our receipt. This place is a fucking nightmare man.. 23+ dollars on a bunch of food that were not even eating. read more

Today (12/27/22), around 5:15pm I went through the Drive Thru and ordered a 6 piece chicken nugget kids meal, 2 Mcdoubles, 2 mcchickens, and 1 large fry. I proceeded through the drive through and went to pay for my order and used a discount code. The total came out to $12.99 after the 20% discount. As I went to pickup my order, a female manager with a nasty attitude asked for my receipt and told me that I paid for the wrong order and my order was more (likely only by a few dollars if it even was more). I told her that was not my fault and it was the cashiers fault because he confirmed with me MY order. Her response was "what did you think you were going to get it for free?" I found this response amusing because I in fact did PAY and what still seems like the correct amount for my order with a discount. The "manager" then proceeded to tell the drive thru employees to NOT give me any food and so I then just asked for my money back. She tried to tell me to wait at the front of the building, I responded by saying I would wait at the window for my money back. As she was getting my cash, the employees were making inappropriate comments about their own manager saying they would "slap the shit out of her" if she spoke to them that way. While I agree with their response I am very disappointed overall with the service and upset that I used my deal and having to leave empty handed. This is highly unprofessional and I hope that if this location is corporate or even franchised that it gets into the hands of someone who may need to reconsider their team... I've gone to this location multiple times and never experienced something so absurd. read more

Ordered Uber eats. They sent half the order and blamed the driver, and when I pressed them, the got nasty with me and the driver. Food was soggy, and the fryer oil was dirty as nuggets had nasty pieces of fried chunks on them. read more

McDonald's - Dirty fryer oil - Fast Food Near Me - Holiday, Florida

A 1 star ia being generous! 20 minutes in the drice thru. When i called from my car Erica the manager couldbt care less! Their excuse i ordered egg mcmuffins... which take 6 minutes to cook. Okay so 14 additional minutes... for what? Absolutely thw WORST EXPERIENCE IVE EVER HAD AT A MCDONALD'S DRIVE THRU read more

They said I was saying wow. Matrix take a hard look at their system of allowing employees to park their vehicles in all the parking spots up front requiring the paying customers to park in the back of the parking lot to come in at the store. read more

Literally one of the worst experiences dealing with incompetence in my life. Managers who call you a liar, charging you for one size and downsizing your entire order, not picking up the phone when you call once you're home, they've done it all. Plus, after calling me a liar, replacing one out of 5 things that you screwed up really isn't winning me over as a customer. Here's a free tip: Use a bad experience as an opportunity to provide excellent customer service, not to screw your customers even more. I will never spend another dime in this dump! read more

The worst McDonald's ever!!! Went for lunch today. Couldn't even drink my soda as it tasted like chemicals or maybe a detergent... not sure. Food was ice cold. I tried to call and tell them how disappointed I am... however... no answer. And these people are the ones trying to get minimum wage raised to $15 an hour???? I am absolutely disgusted and still hungry as I was unable to eat my lunch read more

I swear their ice cream machine is ALWAYS down!!! Always get my food wrong! The ONLY reason I am giving 3 stars is because the employees are always kind. read more

Clean ! Fast ! And friendly Service! One of the Best McDs around ! Keep up the awesome job !

Somehow this location just doesn't understand their job duties. Person who takes order: listen to what the customer wants, input order into system accordingly. Prep line: assemble order as order person has listed on screen. Too many times have I come to this location and something be screwed up and it be MY ISSUE, instead of something offered to be fixed or replaced at the time I address it at the drive through window or while I wait in the parking lot for the missing items. I shouldn't have to call to see if I've been forgotten about after literally 10 minutes of waiting for something as simple as a drink being re-made for me, and then when I mention my food after 10 minutes has since gotten cold 2x, the appropriate response should be offered for the order to be re-made (Med fries and and Mc chicken- simple) and when I speak to the "manager" I shouldn't hear him complain that I'm complaining about my food getting cold to another team member, then continue to speak to me and say rudely "well, what do you want me to do about it" as if it's rocket science. If employees want to be held at a higher standard, act like it. Put a smile on your face, do your job, and do it as if it were your dream job. Just because it's the service industry does NOT mean that you should deliver less quality service because you may not enjoy it. Would not recommend this location. read more

The worst Mcdonalds i have ever been to. The entire staff including management is incompetent. We ordered a $44 meal from Uber Eats and when the order came it was missing 2 of our 3 large sodas, so the Uber Driver was nice enough to go back to get it, i called the Mcdonalds to let them know the driver was coming back and they said ok. So when the driver got back to me she had only one of the sodas she went back to get and said thats all they gave me. So instead of having her go back a 3rd time i said forget it. This all took about 30-45 minutes. When my family finally got to eat it was all cold.....fries, burgers, filet-o-fishes, nuggets....as you know that food is not good cold. So i called to complain and the Manager told me to give him my name and i could come back another day to replace my meal. Ok so i thought at least they were going to make good on it. WRONG. I went last night to get our meal and they told me that theres no way they were going to replace a $44 meal. I told him the manager said it would be replaced, so the man called the manager because he wasnt there last night and the manager said he told me he would only replace one meal, i said he told me my full meal....why would he replace only one meal? My entire family ate a cold meal that night not just one person. The guy kept telling me thats an expensive meal to replace and i said yes, i know, i payed for it. Then they kept trying to get out of it while i stood there for 30 minutes calling the owner which they couldnt get ahold of then kept giving me excuses. The man, which also looked like a Manager or someone important because he was wearing plain clothes kept trying to tell me its not going to be replaced. I told him it was not my responsibility i dont work at Mcdonalds correct ? he said yes, then i said its not Ubers responsibility correct because you bag the meals and staple them shut and have them ready for the drivers correct? He said yes.......So the only responsibility is that of Mcdonalds correct? Well.....well....well......I said correct for him since he wouldnt answer. I told him i wanted to talk to the owner......he said he cannot do that. I said you should be able to hold you manager responsible for this since he told me he would replace my meal.....all he had to do was replace it and take it up with the manager and be done with it and he wouldnt do it and kept telling me thats a huge order to be replacing and i said again, i know im the one that payed for it. I told him that i was going to give a bad review and walked away. We have always had problems with this particular store, always getting orders wrong having to go back and get stuff they forgot or not following the order correctly like extra cheese or extra tartar sauce or missing complete items. Its like they do whatever they want to and they think people are just going to let it go because they already left. If a manager says to a customer that they will replace an order because they know they were wrong they should honor that, to me it was already handled and should have been no problem after that. Now they go back on their word and im turned away. This is totally wrong on their part. I will not only post this review but post it anywhere and everywhere else i can and report them to the better business bureau and anyone else. Mcdonalds doesnt deserve to have better wages when they cannot even do their job correctly.....managment is completely incompitent and so are the people who work there. Horrible, horrible, horrible, worst Mcdonalds i have ever been to in my 47 years of life. read more

We needed a place to get a quick bite and ended up here; we couldn't find a Checkers, which is what we were looking for. This is a very small McDonald's. It did have clean bathrooms, which we appreciated. We got our food and dined outside at the playground. It seemed like a better playground than the standard ones back home. The children were appreciated. There was a tarp of some sort overhead to keep the son from baking the adults. There were also overhead fans to help cool us off. Again, they were appreciated. read more

McDonald's - a mcdonald's sign and palm trees - Fast Food Near Me - Holiday, Florida

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Terrible service, didn't get what I ordered, went back to get what they forgot and nobody even said sorry sir. Wouldn't recommend this McDs I have lived near this location for 15 years and this is the worst McDs in town. Stay away from it read more

If you go here, make sure you always ask for fresh fries. Two days in a row, they put cold hard french fries in the bag. And that's not the first time. They were completely inedible and a waste of money. Now that I know they like to give out old fries, I will always ask for fresh new fries and I will wait. If I'm in a hurry, I will go somewhere else. read more

I live close by and go here about once a week. There pretty quick and never mess up my order. The only thing that really gets me mad is they always cut me off before I can finish what I'm saying. Example if say I order a #1 before I can say I'll have #1 there like large. Hold on I only want mustard and so on. Also I'll order a big breakfast and before I can get breakfast done they say with hot cakes. We'll let me f-ing finish. It's every time. If they didn't do this it would be 5 stars. read more

Egg shells in the McMuffin's frequently, room temp filet-o-fish not crunchy and bun wasn't steamed, once they even told me my $10 was fake which I took it to my credit union and the FBI returned it to my credit union saying it was real. This place has horrible service and worse food. One nice kid in the drive thru, he's very outgoing, and has neat tats. Would return just to talk to the guy, he was interesting and makes you laugh. read more

Was just at this location to enjoy an ice coffee and do some computer work. I was able to get connected to the AT&T wifi quickly without any problems, and while I worked I was able to watch the news on a nice, large flat screen TV. The restaurant looked clean as well as the bathrooms. The staff was very friendly. Great place to go. read more

Smelly restrooms, patchy WIFI, descent deals on tea and staff is friendly. They allow the homeless to hang out in the restaurant at times and they bother people for food and money. read more