I don't expect Michelin-star service from McDonald's, but I do expect the bare minimum: knowing what's on the menu and giving people the food they ordered. Somehow, this location failed spectacularly at both. The drive-thru was packed (red flag #1), and when we finally pulled up to order, the young man working the speaker had no idea what value meals even existed. Zero. None. He confidently told us the "double cheeseburger meal" was two cheeseburgers, which is what I wanted, so fine--we ordered it plain. My husband ordered a Big Mac meal and a chicken sandwich, both "all the way." Then chaos ensued. We pull up to the window and the employee reads back an order that had absolutely nothing to do with what we just said. Wrong items, wrong everything. He has to start over and re-ring the entire order. The receipt comes out and--surprise--everything is marked PLAIN, including items that literally do not come plain. We point this out and are told to let the next window know. Spoiler alert: telling the next window did absolutely nothing. We are handed the wrong food anyway. At this point, we park and go inside because I only received one burger instead of two. When I ask about it, I'm casually told, "Oh, it only comes with one." That directly contradicts what we were told when ordering--and even if that were true, why did no one know what they were selling? This wasn't a mistake. This was a complete operational failure from start to finish. No communication. No menu knowledge. No quality control. Just pure, unfiltered incompetence. If this McDonald's were any slower, more confused, or more disorganized, it would be standing still. Save yourself the frustration, the wasted time, and the wrong food. Go literally anywhere else--even a gas station would be an upgrade. I'll say this in closing, you have managed to do the impossible. You have made my McDonald's, loving husband hate McDonald's. read more

Went in at 9AM on a Friday. Parking was nearly impossible; barely got one space in front. Ordering was easy at the kiosk and I got my breakfast sandwich in something like 45 seconds. The sandwich was as expected. Seemed like a perfectly serviced McDonald's except for a lack of parking. read more

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Whoever owns this location should be ashamed of themselves. Worse service always slow and the old ladies are always gossiping. Pathetic.

Another McDonald's, another bad experience. I can see why the Golden Arches have been losing revenue if my recent experiences are the norm. The service was painfully slow, from waiting for the cashier to stop gossiping and turn around to the excessive wait to receive my food. One of the napkin dispensers at the beverage area was completely empty. Almost every table was dirty, left uncleaned and sanitized food laying on the tables and seats. The floor appeared to not having been swept recently as there was trash and food there as well. My order was at least well prepared and delivered hot. Not bagged to go as I was dining in. This could be a nice location. The decor is fresh, modern and well laid out. If only it were clean. I'm noticing a trend with McDonald's which leaves me wondering why I should return. Giving the guest a positive experience seems to have gone by the wayside. read more

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Fast, friendly service and no issues with my order. Convenient location in a large gas station parking lot.

This establishment is a prime example of why McDonald's will eventually go out of business. The employees here do not provide anything resembling decent customer service. Take some pride in your work and maybe one day you will move on to a more rewarding career. Stop asking me sweet or unsweet! Unsweet isn't even a word. If I want sweet tea, I will order sweet tea. if I order iced tea, obviously I want the unsweetened tea. There's iced tea and there's sweet tea. You sound like an absolute idiot when you ask me sweet or unsweet. Thank you, imbeciles. Now I have nothing to drink for my one hour commute. read more

This place would not pass inspection. None of the cooks wear gloves and I witnessed 2 ladies (at separate times) scooping the fries with their knuckles touching all over the fries. read more

Bad experience with staff at their main office during interview process. You people hire unqualified workers not only on the restaurant but also in the main office. The lady was rude with a condescending tone. Felt to me like I was the wrong skin color for her liking. When you go to the restaurant you only see one race and they give out sub par service. McDonald's was a last option for employment but I would not let my child work here after this experience. SUBPAR SERVICE AND GARBAGE FAKE PLASTIC FOOD. DO NOT RECOMMEND. THE OWNERS SHOULD BE EMBARRASSED. read more

McDonald's - RAW ASS FRIES - Coffee & Tea Near Me - Houston, Texas

Waiting over 5 10 minutes without being acknowledged is krazy work. I just walked out.

The absolute worse service. Sadly, the closest McDonalds to us and we have to put up with the worse service at this location. Just placed an order for a side bacon and hash brown online to pick up and waited over 20 mins at the counter pick up while everyone who ordered after me at the store got their orders way ahead of mine. Ridiculous!!! read more

Juan was so helpful and kind and helped me find the Little Mermaid happy meal toys I needed for my child. Thank you!!! Best and cleanest store. read more

They did not have the Pokémon toy for sale like they was supposed to. I am just trying to get all 10 for my kids and management that dose not do the job of putting the toy out on time wasted my time and gas read more

McDonald's - SMH - Coffee & Tea Near Me - Houston, Texas

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I Ordered and received my food at 9:49PM Dine in, Carmen the manager, took my order and smiled. I reviewed my food, sat down,and ate. Then the employee Henry told us that we had to leave shortly since dine in is closing and he had to mop the floor. That was extremely rude of him, so I'm scuffing down my food. Few minutes later Henry comes back and told us we must leave since Dine is close. I was almost done with my meal, and came to Carmen. Carmen tried to justified and she told me that dine was closing in 4 minutes which was a lie. I asked for corporate's phone # and left a message. I've been going there many years since I live down the street. In fact I came there twice today. One for breakfast and the second time for late dinner. Never in my life have my friend and I ever been mistreated at at a restaurant, better yet, than a fast food restaurant. Wow! read more

Wow This McDonald's operates at a lower standard than any other McDonalds I have been too. I was there today at 2:45 p.m at the drive thru and was shocked to hear that I was so F...ing bad at ordering it has made the all of the employee upset. Is profanity ok from a cashier? To her credit, she mouthed it rather than say it out loud. When I asked for her name she said she wouldn't give to me... I wasn't even mad...yet. I am just going to keep doing bad reviews. I am guessing her manager is her friend or is part of the problem. Any competent manager would not allow an employee to be this rude to customers...she would be fired or coached up. I am sure I am not the first person she has spoken to this way. I have high regard for most Mc Donald's franchise owners... they know what makes their business work. It's service that keeps people coming back! I won't be back to this one. read more

Awful service here! Nobody is helping the customers. Even the manager was horrible. Please do not come here.

The fries are the best for fast food. The only problem is the meat they use for their burgers is low grade dog meat! read more

McDonald's - Definitely can't go wrong with a mcmuffin to start the morning - Coffee & Tea Near Me - Houston, Texas

Unfortunately this morning I had to deal with the worst stomach pain I've ever gotten in my life, not only due to the taste of expired whip cream on my caramel frappe but maybe the milk? Wherever It was I'm sure the health Inspector shouldn't allow this kind of Incident happen ,there's a reason why this store is only one star ! Don't ignore the red flags read more

Staff standing and joking with each other and just ignores me standing alone in line waiting to order. Ketchup machine empty and no ice in the ice dispenser. Filthy establishment for a nice area of town. Agree with the other patrons here for the 1*. read more

McDonald's - a cell phone on a counter - Coffee & Tea Near Me - Houston, Texas

Definitely the worst McDonalds I have ever visited! Customer service is terrible! Employees are on the phone but don't answer the store phone, I was calling them for 2 hours before I decided to drive back up there to get my order fixed. Employees are rude and the manager walked off to leave another employee to fix the problem. Just an awful store and experience. read more

I saw a shorter large hispanic woman who I believe is the manager pick her wedgie while making food and then TOUCH the food. I've also see the same person completely go out of her way to avoid helping customers. She leaves food sitting out while people are standing their waiting for it. If she is a manager she needs to be let go, There's people out there that can do that job a hell of a lot better. read more

Just left this restaurant because the worker was incapable of taking our order. The gas register was malfunctioning and locked up. The worker started working on the register as I waited. He eventually told me to go place my order manually at the screen. The food items I wanted were not available on the screen so questioned the worker and he refused to assist me and said he could not take my order. I suppose in hindsight I was lucky because upon leaving I noticed all the tables were filthy and the trash cans were overflowing. Horrible McDonald's and I'm not even certain the charge didn't go through. read more

This McDonalds is across the street from where I live and I would never go to it again. I have tried to go thru the drive thru at different times during the day and have the same results every time; slow. Take for instance a couple weeks ago. I entered the drive thru at 6:40 am. Ordered my food and waited 15 min. When I finally arrived at the window I was told that the credit card machine was down. Instead of sending an employee outside to let everyone know or at least telling people when they ordered their food at the speaker box they chose to waste 15 min of mine and everyone else time. I asked how long it had been down and the gentleman at the window just shrugged his shoulder dismissively and turned away. read more

I've always had really good experiences at this McDonalds. Nice employees, and my order is always correct. They stand out in comparison to other locations. read more

WoW great service the young man Dylan greeted me and other customers with a friendly and very personal vibe. Also the young lady in the lime green shirt made sure everything was ok with the order. This is what I call customer service! Definitely going back to this location read more

Very slow service! I only came here because I had a training seminar near here and stopped for a "quick" breakfast. First, the lady when entering told me to order on their kiosk so it took me awhile but I did, then other people walked in and refused to order at the kiosk so she went to the register and ordered for them. Three different people who came after me got their food before I did! All I ordered was 1 breakfast sandwich maybe the kiosk takes a few before the order goes through. Not sure why I was told to order there in the first place. Waited 10 minutes for a breakfast sandwich is ridiculous. read more

I have never in my entire time of ordering via DoorDash have I ever receive a meal that was so incorrect. it Appears as though they didn't even bother to read the damn slip for the order. Everything that didn't want they put on. And the things I did want they didn't bother to do. And I was charged for alll of it. I tried to call the store and no one answered. It's actually shameful. read more

Slow. Bad customer service! Had me wait in line for over 25 minutes just to waste my time by telling me "cash only".. no signs, no announcement, nothing! Never again ! read more

Horrible waited 40 minutes to go through their drive through and they screwed up my order. Drive by this place.

McDonald's is McDonald's and I'm generally happy However, it seems like the hash browns are raw now. But I'm really complaining that I have ordered online twice and my order was not processed. I have had to call or get down to make sure they find and complete my order. read more

Go only if you have patience to stand mostly rude customer service, long lines most of the time, and they are stingy as hell with ketchup and salsa. I got 3 ketchup packets and 2 salsas for $20 worth of food--more than 2 sandwiches!!! Good luck read more

This place sucks. I'm on my lunch break and I'm going to be late to work because they can't even master fast food. I originally ordered from the drive thru but they never put my order in so I had to come inside. Now I'm here and they're acting as though I don't exist. I'm furious. This is a complete waste of my time but I can't bring food to work. If my order isn't absolutely perfect I'm going to explode and I already know my boss is going to kill me when I get back to the shop. This is absolutely ridiculous. read more

I honestly shouldn't even give one star but I had to. Literally EVERY SINGLE TIME I've been to this McDonalds my order is wrong. I don't understand how this is so difficult! We just ordered 3 happy meals that all only came with fries.... no entree. So confused by how this was done. Absolutely ridiculous. Then I tried to call and the number rings like a fax machine. How are they in business?!? I'm seriously baffled!!! read more

This place never gets their specialty drinks right. I have been going there for years and feel like I am playing Russian Rulett And whether or not my coffee will be correct. I don't recommend going here. read more

Worse place ever they take forever on your drive up order , had 15 ppl waiting in line

Went there today for a late snack and they were closed when they were supposed to be open,, called the store and a guy answered saying he was the only employee there and could not take any orders, just terrible customer service!! read more

I'm wondering when this location going to out of business????? Anyone can tell me when? worst service ever, no sign no nothing. Waiting for fucking 25 minutes, when I said fucking means, yeah fucked, fucked, fucked. I drove to the window, crew said I have to wait another 25 minutes for register shift change. read more

Worst staff ever...drove up for a Qtr pounder combo only wanted 1 slice cheese so they made me wait. I never got my food. I went in to find out what happened and they said I wasn't there?????? What???? Here's my receipt......they said my food was sitting there. I said so now you want to give me cold food? Just give me my money back. Then the next WANNA BE MANAGER....whispers....I need your card now. So back to my car I go and told him to follow me and I'll give to him. He didn't do so...it's raining and I'm back in the drive through. Just so incompetent. No common sense. So I've wasted my hour for lunch . Back to work with no food. I'm getting a hold of the corporate office. This is ridiculous. :/( read more

Bad management, my order wasn't complete they sandwiches were dry and plain , I asked for napkins at the window as well I didn't get any. Very bad employee. read more

When visiting the location, I ordered a double cheeseburger and med fry. The frustration began when it was only two cars ahead of me and it took at least 15-20 mins to receive my food. As I grabbed for for my burger, the bun was so hard I could not bite into it. So, now i am extremely frustrated because I waited in line 15-20 mins to only be served TRASH. When I got to the window to return the burger I explained my frustration, gave him the burger and receipt and asked for a refund on the burger. The worker returned with a new burger and said that the manager said he will not be issuing a refund. I asked to speak to the manager. Could not even explain my frustration to the manager as he kept cutting me off and saying that he won't be giving me a refund. As I continued to argue, the manager screamed that he does NOT GIVE A FUCK and slammed the window in my face. Unbelievable! read more

Yelp needs to start allowing you to give NEGATIVE stars for this McDonald's and here is why.. I have came MULTIPLE TIMES past 2AM and the first time they said " our kitchen is currently shut down " like yeah ok then why are y'all 24/7 McDonald's.. 2nd time " oh we are only serving breakfast right now unfortunately " .. 3rd time which was today 10/20 at 2:17AM " we aren't serving anything that has a bun or anything that comes with fries " WTF? I'm convinced this McDonald's purposely stops serving and makes up BS excuses after a certain time. New management needs to be enforced and yes corporate is being contacted after this. Skip this location and go somewhere else if you want food late night. read more