It's kindve a bummer to see the staff always outside in the worst Texas weather taking orders. Also a bummer that you get your food before the people in front of you and have to wait still. I rather get my food and drive off. It is crazy how it's more of a distribution center than a restaurant. read more

This is the second time I've gone to this location and ordered the GRILLED nuggets and they gave me regular nuggets. read more

Chick-fil-A - Grilled Nuggets - Fast Food Near Me - Houston, Texas

This by far is the worst chick-Fil-A in Houston. The service is horrible. The team lead walking through drive thru with several bags and doesn't know what food belongs to which customer. I had to request condiments 3 times after sitting in drive thru for 15 minutes. Everyone was all over the place this morning. The lady had the nerves and was rude to me, lady next time call in don't ruin my day because you having a bad day. read more

First my family would go to this location quite a bit when we would shop at Target. I ordered from the drive thru about $50 worth of food. Largest item was as 30 nuggets. I pulled up to the window and was asked to wait which is fine. They came out with three bags and because I had a crying hungry toddler, I was in a rush to drive home (I didn't check the bag until I got home). I get home and notice the nuggets were missing. Because I live 20 minutes from the store, I decided to call to get a refund instead of going back to get the item. I talked to Benny, who was I'm assuming the Manger on Duty. I told him what happened and just asked if I could get a refund. He put me on hold to talk to his team, he came back on the phone and insisted I was wrong and I received my nuggets. As I'm looking at the bag missing the nuggets, I asked if I could to speak to someone above him. He said "one minute" and thinking it's funny, he left me on hold for 20 minutes and never answered again. I called back to get his name since he never gave it in the beginning. I know this location is always busy and won't miss me, but I'll never give the store my business again. Always had the company as one of the top for customer service, however this one's leadership does not represent that. read more

Chick-fil-A - Proof of the $18.74 that was taken from me without product in hand. - Fast Food Near Me - Houston, Texas

We love this place and love the food! The Chicken is fresh and great I recommend it to everyone read more

Chick-fil-A - My friend eating - Fast Food Near Me - Houston, Texas

I gave the food a five star based on fast food restaurants I give this location of five on Service. It was clean fast and attentive team members. And I give the ambience overall a five stars because it's well decorated for the winter season even though let's be honest in Houston, it's not really that cold. Is the top-notch Chick-fil-A clean interior two lines to get through the drive-through wonderful service when we dined in in December 2023. Maria was a fantastic team member clearing our dinner trays and getting us refills on soda. Totally went above and beyond. Note, I'm a fan of Chick-fil-A as a fast food restaurant, so I am rating it as a fat five star fast food experience not Five star as in gourmet food would recommend this location and also would strongly encourage you to use the app instead of sitting in the double drive-through line. read more

Chick-fil-A - ows tables and chairs in a restaurant - Fast Food Near Me - Houston, Texas

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The kale crunch is so delicious, and costumer service always attentive courteous hospitality my chicken spicy dlx fabulous thanks . read more

Chick-fil-A - My own - Fast Food Near Me - Houston, Texas

I've had my Fil of Chick Fil A, honestly. Located in Northwest Crossing right along with side of Highway 290 that heads for Austin, you will find this pretty decent Chick-fil-A location which usually has long lines and long wait times and leads into the highway Service Road, and helps to jam up this whole parking lot which is a problem. I find the food to be crazy overrated but at least some of the people were friendly. read more

Chick-fil-A - I'm interested in the Chick part - Fast Food Near Me - Houston, Texas

I went to chicken-fil-a and me and my friend ordered macaroni chicken nuggets and salad and it was pretty good the costumer service was good the workers were nice and the food was good read more

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I ordered with the app and followed the instructions. Park at Curbside Select I Am Here Turn on Your Flashers Felt like I was winking at the CFA, "Hey Delicious. I'm here. You got something for me?". Ha! I didn't get through the whole song " Issa Bop" by Mission before the nice and polite young man with gold-rimmed glasses delivered my Egg White Grill with a smile I could "see" through his mask. This is my first time to have this breakfast item. I had earned an app Reward which was every reason to try it. A toasted English muffin with a "breakfast portion" grilled chicken breast, a fold of egg white, and good ol' American cheese. It's tasty. If you haven't yet, try one. read more

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No complaints, always good food, clean restaurants, positive smiling staff, Fabulous Dipping sauce. 3 pcs chicken tenders - FIRST TIME EVER ORDERING TENDERS. I always order the nuggets & I'm going to stick with my nuggets. Reason, the nuggets have more of the delicious breading. So not healthier but gosh it's good. 6 pcs nugget - Hot, crispy, juicy more breading such a delight. Waffle Fries- Full box, lots of fries, hot like the rest of the meal, not too crispy. The thicker portions were a little under cooked but good nonetheless with polynesian sauce still winning. Chick fil a always classic read more

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Witnessed the most unprofessional and disrespectful Managers attitude, and customer service this evening at this location. A poor woman was inside at the counter providing proof of items that stated were free but the manager declined to provide her with the item. Me and my family even saw the false advertisement listed on the app. The manager was rude and when the lady said she was going to call corporate the manager said "I don't care it's not my problem it's the apps. Never again will me and my whole family will visit again. read more

EVERY TIME I ORDER A SALAD IT'S ALWAYS WRONG!!!!! Either they get the order wrong or I don't get the condiments that go with my salad!!! PLEASE DO BETTER!!!! Check and recheck!!!!! I always have to hold up the drive thru line so I can check my food. SMH!!!! Signed patiently waiting for at least good service. FYI.... Check your order before you leave.... read more

First time to Chick-fil-A! I was positively surprised by it. Cleanliness, friendliness, menu choices and the organization. Mac and cheese side instead of fries was fantastic!!! Will be back many more times read more

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Slow service, gave me an incomplete order. Attitude from the girl in the window. Go to a different location

Normally, the service and food is perfect, but today there was no one outside due to the heat to take the order and when I placed the order through the kiosk, picked it up and drove off. Only when I got home did I found out that I was given someone else's order. Including given the wrong drinks. I'm not going to drive back four miles to go switch it back out but I wanted you to be aware to make sure you get the correct order when you leave. read more

AY YO 10/10 FRANCISCO HERNANDEZ G.O.A.T. always giving out rewards for the customers, food always bussing, they're on one at this location shoutout Francisco read more

Chick-fil-A - me - Fast Food Near Me - Houston, Texas

Second time I ordered and didn't receive the condiments that should've automatically been included with nuggets. So I have to use old FAITHFUL Popeyes sauce that I had. read more

Chick-fil-A - Missing Sauces - Fast Food Near Me - Houston, Texas

Aside from getting my name wrong and not apologizing for it, they had pretty good service and fast drive-thru line. Wish sandwich was great and presentation of it was even better. Kinda filled my drink with more ice than the drink itself so that was another disappointment. Regardless... It was an okay location. read more

Chick-fil-A - Fish sandwich deluxe - Fast Food Near Me - Houston, Texas

This is the best Chick-fil-A restaurant in Houston. Believe or not, it's one busy fast food restaurant at Oak Forest Mall despite of Freeway 290 construction. It's my favorite place to wind down from a stressful day. The service is always attentive. Food is always fresh. Just like everyone praising about, this Chick-fil-A should be a model restaurant. Unlike other fast food joints, employees are never seen with a mobile phones or chitchat among themselves. I could see these employees are treated well. As we always hear, happy employees happy customers. Me on the other hand, I don't come here as often as I wanted to due to this freaking Freeway 290 construction. I really wish it's done already. **4th review of 2017** read more

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A female delivery driver almost hit me. She decided to speed up and cut me off in the parking lot she almost hit the front of my car and block me i do not appreciate the fact that you guys have a delivery driver who cant drive. she was sent out for delivery today 8/14/24 around 12:50pm. People like this should not be allowed to drive the company delivery car if they cant drive and follow the direction on how to drive!!!! read more

i honestly I don't know how anybody comes to this location, every single time I come to this location they either mess something up, they are rude, or they totally forget some thing overall. Time after time they mess up while in the drive thru and have someone pull forward and they are waiting there forever and you're stuck in line while your food gets cold. they should just shut it down at this point tbh read more

Worst Chick-fil-A I've been to. Wilber who took my order was rude and Mac and cheese was burnt. The one day I can eat unhealthy this is what I get. DO BETTER! read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

This chic fila offers free breakfast each Tuesday of March! The food was great the fries were hot. read more

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Ordered my breakfast for pickup way before the time was over. I literally did not want to go out today and the only silver lining was my breakfast I was going to pickup. I arrive, the first drive through associate sees my pickup order and says I'm good to go, then I wait through the whole line and the person at the window says "ohhhh I'm so sorry sir breakfast is done." even though I ordered it before the time for breakfast was over. Like I know ya'll have the ingredients and I already paid.... What is the issue??? read more

Foods alright but can't get a order correct to save their life. Multiple times going to this location and yet again, the wrong order.

Clearly this Chick-fil-A has a issue with customer service because the guy that took my order at drive thru was rude... he wanted me to order off his snap shot menu but I haven't eaten there in over 6 months. My nutritionist changed drastically for health purposes and can't eat bread, added sugars etc so I have to see a full menu and he didn't like it.... I think they have it backwards we purchase so people can be employed. That's how the economy works. I left and had to turn around because I didn't get any condiments he never asked. So for my husband 10 mini nugget sandwiches a large fry with fruit no condiments so I had to go back. I did report it and they told a manager hopefully she takes the time to coach her staff towards building a successful team considering it's a constant issue with reviews read more

Just hope your order is right or order is even placed in system correctly. Manager didn't even seem to care.

Never got my order, when I went back to ask for it nobody could find it, the people at the window told the people outside to tell me to fuck off and they laughed, isis attended me, girl idk if don't like your job but don't take it out on customers, I jus wanted my food that I was waiting for 30 mins and had already payed for. read more

This place! You order one thing and get something totally different and the lady at the window sounded like she was half drink. Total failure at this location. I hate their sausage! Is terrible. I ordered a chicken bowl and they give me a sausage bowl. Really? Who goes to chick fila for sausage! Get your act together. read more

Chick-fil-A - This is supposed to be a chicken bowl! - Fast Food Near Me - Houston, Texas

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Came to this location after watching the movies and doing a little window shopping in some other stores in the shopping center. Very clean interior with the typical friendly customer service you're probably use to from any CFA location. Decided to dine in since the traffic was still heavy at that particular time of the day. Grilled sandwich was okay until I bumped up the flavor with a package of the BBQ honey mustard (I think that is what it is called). It's definitely a sauce that I would suggest as part of the regular sauces (i.e. the Polynesian, Buffalo, and Ranch). It was a great compliment to the grilled chicken and made the sandwich much more savory. Once more, I was able to enjoy my meal in peace. It wasn't busy, but not a ghost town either. Maybe the cop positioned outside by the drive scared some of the rift raft away. Fine by me! A safe and peaceful meal could only be ended right with dessert! I was so content with my meal, I gave into my temptation and ordered a chocolate chip cookie to go. I thought I could wait until I made it home and eat the cookie with a glass of milk to not feel too guilty about giving into my inner cookie monster, but the cookie smelled so good and was warm. I couldn't fight it--it was gone by the time I was back on the highway! CFA is just s solid corporation hands down and it was my pleasure to dine in and experience the CFA love as a dinner versus a to go orderer or carryout customer If you ever have time to just sit down and eat (I know, who has time for that anymore), this location is a great place to go. read more

Since when do chicken strips contain bone? I almost chocked. Smh Parents make sure to check chicken strips before giving them to your child!!! read more

Chick-fil-A - Fast Food Near Me - Houston, Texas

Loved the way they made me feel today I was feeling so sad and decided to take my daughters to eat and the manager approached us to greet us !! That's very amazing made feel very special read more

My most recent visit was superb. Curtis, who took my order, had amazing customer service skills. Very deserving of promotion. On top of that, the food was fresh and fast! This is my new Chick-fil-A home! read more

Came here to have lunch with my wife a few weeks ago it just so happened that the day we came here to eat lunch was a day after the national support Chick-fil-A day we were worried we were going to see some craziness because of all of the controversy surrounding this establishment but everything was cool we were in and out of there within about seven minutes even though was packed our food came right out and I'm a happy camper will definitely check this place out again we love chick fillet in general there's not very many of them as a Christian I make it a point to support other Christian-based businesses whenever possible. read more

Chick-fil-A - Chicken and Egg Bagel Can't decide which came first and frankly don't care...Chea!! - Fast Food Near Me - Houston, Texas

At night when peak hours are through and the kids are tucked in bed and the white collars are at home... This place is nice. It can almost feel like the burbs it's so peaceful. Not even joking. I had a pretty stellar Wednesday night here last week with a group of 15. I recommend going after peak hours, otherwise it can be stressful. (like most CFAs) Service is great, restaurant is clean. Security is present and friendly. 290 is terrible (the highway off which it is located) Three stars overall. read more

The first and second lane move the fastest. The "3rd" outside lane takes forever! The only reason I am in the 3rd lane is because a team member outside kept directing me that way. There needs to be a little more sense of urgency to serve all guests in the same and effective timely manner. Edit: they did not include the dressing for the salad. It has now been over 10 minutes since I placed my order. read more

horrible experience! had to speak to the manager ms.martinez and was treated with horrible attitude. will not be returning.

So, if you're in the area for a conference, meeting, or a combination of those, then this may be your best bet for a quick lunch and access back onto the highway. They have two drive-through lanes and are ready with your food before you can pull your wallet out! Great service and necessary for this area. read more

Impressed, staff are really friendly and try their best to get your food right. Hats off to Mr Hernandez and management. Great store to set an example for all Chick-Fil-A's around the nation It's not the newest chick Fil A of course but one of the best I've been to because of SERVICE , efficiency and food. It's really a Owner operated establishment, they care about the business and it shows, good for the franchisee n chick Fil A company. It gets pretty busy during lunch but everything does go smoothly. read more