First of all, this location has surprisingly excellent customer service! Employees step up, outside of their job descriptions to serve customers. And they make delicious food! The ice cream machine always works! And the restaurant is always clean. Kudos to the management! read more

We went there last night, people are rude, the horse lady, had a long pony tail up to her hip as cashier, didn't smile or say thank you, just looked at you as if she was unhappy, then the manager came, no better, black lady with red, pink hair not sure same thing, we pull up for the order and the other gordita Hispanic lady same thing, no smile I asked for my sauce and she just looked at me, I had to tell her to talk to the staff and put a smile on their face. Come on Jarrell, we're a small town, we should be better, set an example and be friendly. Very rude workers. read more

First time trying drive through McDonald's! lol My wife was crazing for McFlurry with Oreo and I tried it for the first time! Twas very yummy but I got stomachache right after due to my lactose intolerance condition! :P Twas quick and easy! read more

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The absolute worst customer service in Jarrell. They truly don't give a crap about customers and are so rude about it. If you order on the mobile app, you will wait longer than if you'd just ordered at the restaurant, and they will still park you regardless of what you ordered. The food is very mediocre, even by fast food standards because they have it sitting under heat lamps for hours before you get it. Given the cost, this is never worth it. If you're traveling, I'd advise going further north to a different location or south to one in Round Rock. Georgetown location is just as bad. read more

Soggy fries, raw burgers and terrible customer service. I have been multiple times thinking maybe it was just a bad day for someone and every time it's horrible food and horrible service. With all these terrible reviews, you'd think someone would do something about all the constant complaints. But even if you go in a complain the workers get mad at YOU for saying something! read more

I would give it less but the least i can do is one smh, i lost my phone and they recovered it and i asked one staff member and she was VERY helpful but the other staff members did NOT speak any english and she asked them if they had seen any phone and they didn't understand so they said no. My husband went in to check bc my blood pressure was through the roof and he asked the lady that spoke no english, MIND YOU WE CALLED THE PHONE 20 TIMES, they answered the phone once speaking Spanish and my husband could tell it was a worker, when he got to the counter they gave him the phone and definitely seemed like they were trying to steal it....AWFUL PLACE!!! not to mention my food wasn't hot AT ALL read more

Had an order with confirmation on my bank statement as well as the app and because they couldn't find it, I was told nothing could be done and that I wouldn't get my food or a refund for at least 7 days due to their mistake... pretty shitty service even for a fast food location! read more

Worst McDonald's in Texas. Drive to Georgetown or better yet, eat out of a garbage can; at least the food in the trash is more fresh than the trash they make here. 9 times out of 10 they get the order wrong. That's to be expected from a low-grade workforce. I always check before I leave and correct them. Lately they just leave the food sitting out for hours. Food is hard, stale and cold. The only thing that's missing is maggots. Lastly, the employees. Good God is it a hiring prerequisite to have these soulless teens stare at you, with no smile, and to say nothing? Do you have any idea how awkward that is? At least say "have a nice day" or "did you need anything else?" - basic, elementary school customer service. That's the least you can do if you're going to give my child stale, cold, burnt food that I pay full price for. read more

McDonald's - Stale and burnt - Fast Food Near Me - Jarrell, Texas

The Big Mac has paper thin patties. Smh you will be disappointed coming here. Dirty greasy tables.

Worst MCDonalds in the history. They regularly lock their doors hours before closing time and their drive through line gets wrapped around the building. The Weekend night managers should be fired on the spot. read more

Drive through is usually pretty quick to get through and food is always hot and my order is always correct. My only complaint would be the lack of friendliness from the drive-through window employees. They usually won't even look at you when they hand you your food and drink, much less say thank you, come again. read more

Horrible! Horrible service! I was with a group of 8 that ordered all together. The lady forgot 2 meals and when we went to show and tell them they told us we have to buy another meal because we didnt have proof. If I didnt order my food then how did I get a cup/drink? My friends mushroom burger was raw. (I have pictures) They replaced it but then forgot to put the mushrooms on the new burger. Between the horrible service and all the bad attitudes we will not be coming back to this location. read more

McDonald's - Raw Patty at Mcdonalds.. - Fast Food Near Me - Jarrell, Texas

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Messed up order the last several times I've been there. Staff has also not been friendly or very polite. Not sure why I have given them more chances, but will no longer waste my time or money here. read more

Ordered a bacon egg and cheese mcgriddle. Unfortunately, I came home and found out that they only gave me bacon and bread, no egg or cheese. I guess they are trying to copy Ikea where you have to build your own sandwich at home. Not only that, but the cashier couldn't even calculate the correct change. Beware because she gave me two different totals at the window. Which then I proceeded to correct her on the correct amount of change that was due and after a minute of exchanging words it finally clicked and she realized that $15(amount given) minus $13 (total due) equals $2 not ZERO. Can McDonald's corporate please follow up on this location since they give such poor service?! read more

It's McDonalds. What more can you say? Cheap, good but naughty food. AND A PLAYSCAPE. I will give them credit for trying to offer some healthier options. Our food was hot and fresh. Place was clean. Service was nice. read more

Wednesday morning 8:30 AM, out of coffee. Need I say more? Cashier didn't seem to mind or think that was an issue at all.

You are better off going in and order then going through drive through. 60% of the time I ordered from the drive through they get my order wrong. No onions please there would be onions or get a burger that comes with two petty and there would be one. Let's not even order shakes because it's always broken. Other then that the works seems to be nice except one that was at the drive through once that I had to speak with a manager that I hate to do but because of her attitude I had to. Not saying don't go there because you should but go done inside. read more

Terrible, the staff here barely say any words to you and have been multiple times where they have forgotten items on my order And One night I came here 30/40 mins before they were closed n sat in the drive thru for like 5 mins bc no one would answer drive past the window n there were like 4 employees just standing around. Basically just lazy workers that don't want to do anything. read more

This is the most surreal experience. Stopped here on the way back from Dallas so my daughter could stretch her legs and get happy (meal). Walked in and had to do a double-take. THIS is a McDonald's? There's a zen design to the place, lots of zebra wood (faux, but it's new so it still looks decent) and dash of Scandanavian design thrown in. A sort of ecclectic mix but it looks pretty dang cool in and of itself...throw in the fact that it's McDonad's and it's almost too good to be true. I thought the asian fusion salad with edamame was a relevation...but the look of this McDonald's is just wild. With all of the recent press about Mickey D's taking on Starbucks, you can see here that they're trying to turn the ship around via design too. Still...in Jarrell? I don't mean to sound a snob...I just don't see a lot of evidence that the town values high(er) level of design. If you find yourself on the road between Austin & Dallas, delay your exit meal and stop here instead. Even if you typically turn your nose up to such edibles, you will be amazed. read more

Stale buns. Soggy fries. Very clean bathrooms. Best McDonald's experience I've ever had. read more

You would think that a McDonald's would be consistent everywhere. I don't usually have high hopes for a McDonald's, but this particular one is the worst. The food gives me bubble guts EVERY time I go. The fries are dripping in oil. The burgers look and taste weird. The only good thing there is the soda. read more

This McDonald's serves the steak egg and cheese bagel which most McDonald's do not. However they refused to serve it because it's on the breakfast menu, despite the fact that McDonald's serves breakfast all day. This was disappointing but I have had positive experiences here in the past so 3 stars read more

Like ANY mcdonalds they screw up half the time, maybe a little less, but it DOES seem impossible for them to NOT put pickles on a burger! And it always sends them into a tailspin of mass confusion if you use the mobile app to order, but im not totally blaming them on that one, the other mcd. I used the mobile app at was even more confused, safe to assume Mcd. mobile app SUCKS. And along with that I don't think they've trained their people on it enough, it's supposed to speed things along, but it seems to do the opposite. read more

This McDonald's is ehhh. They either don't have something or mess up the order. It's honestly one of my least favorite places to stop at in Jarrell. read more

It's always something here... from getting cursed out by employee to order a medium coffee and getting a small and than them telling you it's a medium... Wow!! Really I'm so done with this place read more

The folks here do NOT say, "Thank You". I live in this town and have 2 kids, so I am very well acquainted with this McDonalds. The last 3 times I've gone through the drive-thru, not one of the employees said a simple, "Thank You". It's the simplest thing to say. I don't expect much but I do expect to be thanked when I give a business my money. And it's not the same people at the windows taking my order or giving me my food each time. If you can't get the simplest form of gratitude right, I question all of the rest. read more

Was not happy! I got food poising from this McDonald's! I'm very upset! But as long as I didn't die that is all that matters!

Who that knows anything about McDonalds writes a review about the food? The food is the food, but the quality of service is the determining factor. And this place gets high marks. They try to deliver it as fresh as possible and as fast as possible, and the place certainly seems to be well maintained and clean. So, if you're hankerin' for a Big Mac or if the kids are screaming for nuggets and you live close, run by! It's okay! read more

The worst ladies bathrooms on a road trip I've ever seen in my life. Female employee even used it and went back to work! Smeared poo on floor, seat in one stall, 2nd stall no t.paper but an open trash can fall of used paper! Never eat here. I told manager on shift, he was sliding on wet floor in front of the fries station. read more

Stopped here on the way back from Austin to Dallas. Got the usual sausage egg McMuffin, biscuit on the side and a coffee. All of it was unreal, didn't even taste like McDonalds. Everything from the English muffin to the egg to the sausage to the coffee tasted homemade and so fresh. I was completely caught off guard and blown away. read more

Someone shit in my Big Mac. tasted fine but there was human shit in my burger. When I confronted the staff about this issue they told me it "wasn't their problem" and called me distasteful names. read more

The young man who took our drive through order was very rude. I can understand how working at a McDonald's might be stressful. However it would make a big difference in your customer satisfaction if please and thank you we're used on your staffs part. The young women who handed us our food was very nice. She used her manners! read more

setting the all time "we will never get anything right the first time" record in jarrell.

This is quite simply the greatest McDonald's on the planet. I don't eat at McDonald's or any other fast food restaurant unless I am desperate.That is just me. But the quarter pounder with cheese and an order of fries from this McDonalds is to die for.A symphony of flavor.Fantastic !!! read more