My first Nickey D's visit in over 10 years, and what a sad discovery to find the fries are no longer what they always were. Different oil? That said the Big Arch wasn't bad although I think just removing the middle bread from a Big Mac would be better. The caramel frappe was pretty good. My companion said her Big Fish was as remembered. Employees ran ragged delivering takeout orders to cars but that doesn't excuse there not being a single clean table in the place. 3.5 for the burger, drinks, fish, and poor workers, dragged down by dirty tables and not good fries. Farewell for another 10 years. read more

Service is all you need Employees standing in back staring you down, your on the production line I thought read more

McDonald's - Fries i guess our the only things they know how to keep hot... Waited 20 minutes for a kids meal and nuggets This place is dead. - Fast Food Near Me - Lancaster, Pennsylvania

This review won't matter because it's McDonald's, but I'll post it anyway. 2:00 on a Saturday, and it took us 25 minutes to go through the drive through for a happy meal. I was NOT "happy" and we will being avoiding this place from now on. read more

Everything i go thru drive thru I am told to sit in the reserved area for drive thru customers....10 min extra wait while I get to sit there and watch everyone else get their meals quick and easy...like it's supposed to be. Why do I get picked out everything? I'll understand a double quarter lber is not that unusual to order from a mcdonalds....25 ppl went thru the drive thru before I got my food! And then I had to call! Just to get that! Oh yeah and it was wrong no pickle no onion...I asked for my pickle no onion...did I get that no... what would I get what I ordered hot and fresh...hahaha ha right not from these ppl​ read more

If you're looking for fast food, this location is not for you. Seems to poor management. If you use the drive-thru, be prepared to be sitting in line for 20 minutes. read more

Perhaps the worst McDonalds I have ever went to, the drive through is pathetic, and the food sub-par for a McDonalds. Got sausage & egg burritos and they were smashed like they were sat on. And each had only 1marbel sized piece of sausage. This sort of thing has happened more then once. To be sure of location I'm speaking of the Willow St. Pa. Micky-D's. read more

I should be getting 7 dollar big mac not a 1 dollar one, its all slapped together and looks like a sloppy mess. I understand this isnt a fancy restraunt and its fast food but my sandwich should be in sandwich form read more

Waited in drive thru over 15 minutes after placing order. All items were cold and not edible. (2 doubles and Big Mac)

This is one of the newer McDonald's where you push various buttons etc. doing a self-order rather than a counter order. I confess, I got confused and had to have a young attendant show me what to do. However, though I may not have the true hang of it yet, I think I like it better than standing in line just to place my order. It's probably the wave of the future though I doubt it will ever be adopted by the likes of the Waldorf's. I merely had a coke and a Big Mac. As its McDonald's I doubt I need go into critical details about the food, which though tasty, has always left me suspicious. But as a McDonald's goes, it was OK, though not "A-OK." read more

Used to be a favorite, but it's now pretty terrible. The last two times I've been missing food from the order, and the boy on the drivethru speaker actually mocked me with a condescending tone because I couldn't hear what he was saying. Whatever happened after that, I darn sure wasn't going to eat their food. So that's the end of that. read more

Order a ice cream cone and a hot fudge sundae .when getting the hot fudge there was little to none hot fudge on the sundae.waited for along time just to pay the bill as well cant say ill be back anytime soon.this was the willow street restaurant zero if I could rate it that way read more

Like the Burger King in this immediate area this McDonald's will never serve a burger that's even lukewarm. They'd rather serve cold, hours old burgers without pretending to run it through a microwave. Before they blame staffing or some other BS if a restaurant is empty that's even more time to actually heat things up. Guess it's time to complain to the health inspectors because I've had it. read more

It's a McDonald's... so it is what it is. Why the 5 stars? I'm not sure what management does here... but they are SO friendly every time we come. Stay happy! read more

One of the more disgusting child play areas I had ever seen. It be a better use of staff time to stop joking around near the soda machine and use a rag and clean water to clean tables, floors, and surfaces. They have touch screen games in the play area. The touch screens had old ketchup stains etc. Won't be taking kids back there to play. read more

Food was hot and made nice. Staff was very kind too & fast. Very attentive. Love the play place for the kids !!

Ok, so came here about 8:30 am on a Saturday morning for coffee and a couple hot chocolates. Not too many customers thus far. From all the construction in and outside of this particular McDonald's, I assume it was a newly constructed restaurant. I think it is McDonald's # 601,684,201,232,209,877th restaurant around the world. Very impressive! The certainly serve billions and billions and BILLIONS!!!! So, upon walking in, I was greeted by a cashier who immediately directed me to their new fangled electronic ordering device. See my pic... I was asked if I know how to use it, I said no.. Mainly because I was still a bit tired and didn't want to use much thinking so early on a Sat morning. So, I stated what I wanted and I think the cashier was still in training mode, because it took a while to order a couple coffee's and hot chocolates. You really have to have a couple things whilst using these electronic devices... 1) Patients and 2) Time. You spend more time hitting the "back" button then actually ordering what you want - at least this is what was happening during my visit, because one false option, and you "Think" you're ordering a few beverages and what you actually get is a Double Quarter Pounder with cheese, with no cheese, extra bacon, no pickles, Big Mac sauce on a English Muffin. It's complicated. Then you pay and get your ticket and wait for your yummy treats. I guess it's only a matter of time before electronic devices completely replace human's. read more

McDonald's - These new fangled machines are confusing as hell! - Fast Food Near Me - Lancaster, Pennsylvania

I rarely EVER leave a review anywhere, but not leaving a 5-star review for this McDonald's feels like a huge disservice. I go to this McDonald's maybe 2-3 times a month, and the service is above and beyond any other fast food location I've EVER been to. Will, one of the managers, is one of the nicest, most committed people I've ever seen. Some friends and I arrived late one day after work not realizing the restaurant was about to close, but Will invited us in and let us order and eat in the restaurant after closing time. McDonald's also had a promotional event where most locations would offer a free apple pie with mobile orders, and while every other McDonald's I've been to has stopped offering this promotion, the Willow Street one continues to give me a free apple pie EVERY time I order on the app. I was even given 3 free chocolate chip cookies once when they were out of apple pies. Most fast food places I go to almost always mess up at least one part of my order, but this McDonald's almost always gets it perfect, plus the food is always hot and fresh as well. Sometimes the wait can be a little long, but it's nothing compared to what most other local fast food joints put customers through (I'm looking at you Harrisburg Pike Wendy's). Every employee is always super polite and respectful, and if I ever have a problem (when it RARELY happens) it's always fixed immediately. No fast food place is perfect, but this one comes closest in my opinion. Will deserves all the money that McDonald's can throw at him for all he's done to improve the restaurant for the better and for making every visit feel so important. A lot of people will leave a poor review after a single bad experience, but after going to this McDonald's many times over the past few years, I have yet to have a truly bad experience. In my opinion, it's worth avoiding other McDonald's and driving a little extra to make it to this one where I can trust that I'll have a good experience. read more

We ordered a quick family meal after a long 12 hour day at work. Something for the family to munch on as we all worked getting ready for the holiday. We tried to keep it simple, as the place was busy. Why make it hard on the employees with a complicated order? 20 Cheeseburgers, half without onions, and four large fries. There is a food allergy in the family and no onions on some is a necessity. What did we get? All the 'burgers' had onions. Even the cheeseburgers without a hint of cheese had onions. Even the cheeseburger WITH NO BURGER had onions. I drove the mess all the way back to the store after finding out what they had done to us. Given the reaction from the staff as the poor manager stood there speechless as I described their competence, I have to suspect their was no mistake with the order. I can't but wonder if it wasn't a case of 'lets screw with the drive through customer... what are they going to do about it?'. No refund was offered. I gave them their 'food' back, and wished the manager a happy Christmas, the poor guy. read more

McDonald's - Fast Food Near Me - Lancaster, Pennsylvania

Has those kiosks inside i hate them and two lane drive thru is usually packed or backed up. Disappointing turn of an "upgrade" of a mickey dee's once again. RIP read more

The line is always really long. And it's way too tight of a space for two lines. 50% chance they get your order wrong. Which is on par I guess. read more

July 20 morning drive thru was a disaster. I'm sure they were short of help again. I was in line almost 20 minutes. Sunday was normal, thru in 5 minutes or so. This restaurant used to be a 5 not any more. Consistently slow service Saturday mornings before 8 am read more

I'm not a fan of McDonald's food, but with two young boys, we do have to stop here from time to time. We were staying at the DoubleTree across the street and stopped in here for a quick bite before heading out to Hershey. This is a nice McDonald's and the indoor play area was one of the nicer ones I've seen at a McDonald's in quite some time. Kids could easily climb up to the top of the structure via stairs rather than the usual series of platforms that kids have to pull themselves up onto to get to the top. Condiment station was pretty clean and orderly during our visit. As for the food, it's your typical McDonald's food, which doesn't sit overly well with my wife and I. But all in all, not a bad McDonald's. read more

The whole new two lane drive thru is a disaster, and it not only confuses people-it can cause some serious rage if you pull ahead and the other lane thinks they should be before you. I try to avoid it as much as possible. read more

Everytime we go we have gotten fresh hot food and didn't have to wait very long. The staff is friendly and usually pretty quick but we normally go thru the drive thru. read more

Typical mcdonalds. Fair food. Clean bathrooms. Not bad after a night of drinking, 10$ for 2 people to sober out. read more

McDonald's - Fast Food Near Me - Lancaster, Pennsylvania

My mom work's at Willow Street McDonald's in One of the Windows and usaully brings me back Food it's not a bad McDonald's it has the new Touch Screens read more

If I could give zero stars I would. I sat in line for 33 minutes before even ordering then I get to the window to pay and they say THEYRE ONLY EXCEPTING CASH why wouldn't you put a sign out? And then when I get my food I ordered the two for five deal for fish fellet and they gave me ONE sandwich ONE and to add I ordered sweet tea they gave me UNSWEETENED tea HORRIBLE read more

Served cold and stale good on reminding they reheated it. Smelled and tasted horrible. Never going back to this place! First experience of Lancaster and this mcdonald is certainly worst. Perhaps fda should raid them for below standard food quality ! Never going to this place. read more

Won't go there again! Went inside for the 1st time expecting to order at the counter with a live person like I have always done. Instead, an employee standing next to what looked like a giant tablet said I would have to use it to order. So, I wasn't intimidated as much as surprised. Just needed a little time to read through the screens to be sure I was ordering what I wanted since I had never used it before. I found it confusing but I did NOT ASK FOR HELP. However, the employee evidently thought it was a good idea to interject, distract and rush me though the process even though there were few ppl inside. When I was in the process of reading how to pay, I thought for a second that cash was no longer an option and verbalized this out loud. Big mistake. This employee reacted as if I was deliberately trying to be a pain in her rear-end, directing me this time to the cash register and making me feel very, very sorry I ever walked in the place. There is no excuse to treat customers this way. I can't help but think if I were in my 20s that she would not have treated me the same way. The place was disgustingly dirty, anyway, and it can be assumed that what the customer sees is never as bad as what they can't see in the back where food is prepared / stored! read more

So I used to work there and I loved it still did I was the fries girl that always had fun doing my job till I snapped but ok the fries are cold when I left I made sure ppl got fresh fries but sorry to say that I left but the fries gotta be better my opinion read more

Wrote a review about this place about a month ago, but it "magically" disappeared. So, to repeat briefly, the guy at the drive-thru is crass and disgusting, and if he drops your money or change, you're out of luck! Quality lacking as well. They often can't even seem to get the burger on the bun. The problem usually begins with management, who apparently doesn't care. Drive NW to the one on Columbia Ave. It's a whole different ball game there. read more

I stopped this morning to order a mocha frap, waited in line, only to be told during ordering that their machine was down. I told them a note at the entrance would have been nice because now I have to wait in a line of cars and have nothing to show for my effort. The girl at the other end just said, "have a good day" and offered no apology or any of their products for my inconvenience. I do have to say that this has happened often and that is why I am writing this poor review. If it was an isolated incident, I would not have been so annoyed. Ten minutes of my life that I will never get back. read more

This has to be the slowest McDonalds drive thru. Pulled into the drive thru at 7:59pm and by 8:12 still had not made it to one of the 2 order screens, 2 cars in front of me at each one and the cars were not moving in front of them. Left while we still could, have been to this one before and already knew they are not quick and didn't want to spend any more time there then I already had. read more

Seriously the slowest McD's ever. 4 cars in front of us at 9:50 pm on a Sunday night and taken over 15 min just to order. Would have left but car behind me trapped so couldn't get out of line!:(. Prob have food in 15 more minutes!:(. Don't even know about the food yet! read more

A McDonalds is a McDonalds, and you're not going to get gourmet food! It's quick and addictive. I wanted to give a great review to this McDonalds because I always have great and fast service. I always come on large groups with my friends, and the staff here is always light hearted and quick to serve us. read more

I went into McDonald's and ordered my food on the touch screen. I think I ordered fries, a slushy, and 10 piece chicken nuggets. After ordering I walk up to the counter, Pay. And then proceed to sit down at my table. I wait 20 minutes and my food hasn't come. So I start to be confused because my friend that ordered after me got her meal. But I waited for another 20 minutes to get my food. Finally, I walked up and asked why did I not get my food. Then they just take my receipt and give me a refund and walk away. I was so confused because I told them I still wanted my food, but they practically ignored me. I assumed I would just get my food so I sat down for about 10 minutes. And I was over it. So I just went over to burger king and ordered the same meal. It was done in less than 10 minutes, and way cheaper. read more