BIG ARCH review: The new, limited-time sandwich debuted 3/2/26 but I tried it a day earlier. Basically the love child of the Big Mac (pretty much the condiments) and the Double Quarter Pounder (the patties), with a bolder sauce, both cooked and crispy onions, and a newfangled bun. -- The Bun: Way too big, even for the double patties, and way too dry. Poppy seeds in addition to sesame. Odd flavor, like a science experiment. Not good. Bad, even. -- The Sauce: Bright orange, thick, and somewhat spicy, like a cross between French and Thousand Island dressings with some hot sauce added. Very good. -- The Cheese: Three slices, though I think they goofed and only gave me two. Whiter, thicker, and cheddar, so more flavorful than their usual. Good. -- The Patties: They seemed thinner than the quarter pound patties, but after a half hour in their plastic steaming drawer, who knows. Even after that drawer time, very dry. Make that very, very dry. Not good. -- The Onions: The cooked ones got lost in all the other condiments and the dominant bun, but the crispy onions stood out, but for the wrong reason. Artificial tasting and unpleasant. Not good. Bad, even. -- The Lettuce and Pickles: Way more lettuce than on a Big Mac, but the same. -- The Price: $9 and change before tax for just the sandwich, and $13 and change for the meal. Seemingly high for fast food, but everything's double these days, so who's to say. I'll say this: it's only a little bit more than a double quarter pounder, and you're getting extra cheese and extra condiments, so not as unreasonable as McDonald's often is. It was a fun experiment. ONCE. And once again, McDonald's new creations don't address the quality of the ingredients, especially the beef. It's more like putting lipstick on a pig. -- The Fries: At least the fries were good. Lengthy, crisp, and hot. As for this particular McDonald's: Very modern inside, with comfy seating. But good luck finding your way in and out of the parking lot. And you may need to circle a few times before finding the drive thru. There used to be a time when everyone knew that Five Guys was better, but the price difference was enough to stick with McDonald's. Nowadays, that gap has almost closed. I try to choose neither, but if forced to choose between the two, I'll choose Five Guys over McDonald's, and there's one in the same plaza. read more

McDonald's - BIG ARCH - Fast Food Near Me - Marlborough, Massachusetts

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It's my own fault. What was I thinking going to McDonald's in the first place. When I got to the office I opened my breakfast up, no pancakes and everything is cold. Never go here. The only use for this overpriced crap of a building is parking for Canes, which obviously been its only real use as they have a ginormous sign saying McDonald's only. read more

McDonald's - The Big Breakfast served cold and missing hot cakes aka pancakes - Fast Food Near Me - Marlborough, Massachusetts

Well, one particular time over the last few years you got rid of my favorite sandwich. It was a grilled chicken sandwich, the most healthiest item that I can eat over salting everything sorry and then no I'm not sure and then your caramel macchiato machine goes down more often than it's working so most of the time I walk out very dissatisfied in the low quality service that actually get you do more updating to the stores to make things more tweak them more likable but guess what you're losing business because their prices are going up too quickly Thank you so much for cutting out my favorite sandwich a grilled chicken sandwich that was healthy now it's zero anywhere I'm sorry you're losing. read more

Great service, ordered on the app and ordered was fulfilled accurately. Food was hot and well prepared

I ordered food from Doordash from this McDonald's. One of the order was for a Quarter Pounder with Cheese and no pickles. What I got was a Hamburger with pickles. Even though on the receipt they have it correct. I contacted Doordash and they refund me the cost of the Quarter Pounder. But is not the first time it happened. 3 stars because the rest of the food was correct read more

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I went to the McDonalds location on 173 Washington street in Hudson MA and first did they're did not have my mobile order of 2 20 pieces and 2 doctor peppers. So I ordered it again and they charged me more than 37 dollars when it should be closer to 25. They then told me they couldnt give me the money without a card even though I purchased the order with Apple Pay. The managers name was Sebastian he was very difficult for no reason. And this all happened because they didn't have my order . read more

Fast and friendly service! A quick visit through the drive-thru. Burgers were good, fries were a little on the cool side, it sometimes happens. read more

McDonalds occasionally has poopy butthole service making us wait in the number 1 waiting lane often and fricken messing up our order some times. They decided that we needed plastic in our food one time when I went to this location. My friend James SinClair bit into his sandwich and realized that he bit into plastic. Thank you for reading, the manager is a very lovely person! read more

This was your typical McDonalds experience. The service was friendly and the food was as expected....

Language matters, none of staff understood our basic orders, all screwed up. Go somewhere else, tons of restaurants nearby

I think the staff is great now. Had issues a year or so ago but all my visits as of late have been good. Friendly people and my orders are always accurate even though I do crazy meatless variations of the food through the app. read more

I don't recommend this fast food place at all. The staff is absolutely terrible except one guy in the drive through. The women inside are rude and have no hospitality skills at all. Definitely shouldn't be making $16/hour to sit on their asses and bitch. I said what I have to say you guys should hired people who have manners and also make sure they speak English cause they service to people it's terrible. read more

Ordered 2 sausage mcmuffin with egg, and a hash brown through the drive thru. I get back to my hotel room and what did i get? 2 ham n egg mcmuffin and 1 barely cooked hash brown. read more

McDonald's - Wrong order - Fast Food Near Me - Marlborough, Massachusetts

Second time I come to this establishment and I'm treated badly, the manager is very rude, they don't have the product but in the system there is, but they get irritated when the person asks for a refund, I hope I don't have a third time in this establishment because they should have professionals better since they don't know how to deal with people read more

McDonald's is great for a quick meal. Breakfast, Lunch,Dinner, or for a snack. Big savings when you use the App. Points add up for FREE FOOD. I love how you order and they deliver to your car. Always a smile. read more

Well, how do you really rate a McDonald's? The food was exactly the same as any McDonald's. The service was the same as any other. The girl who worked here taking the order was a lifeless, soulless husk of a person. The place was relatively clean. I left feeling ashamed. All in all, the same as every time. read more

Have only been through the Drive thru one time & they messed up so that doesnt speak highly of this McD's... However they have a play area on Crack & cant wait to bring my son! read more

McDonald's - Fast Food Near Me - Marlborough, Massachusetts

I came here already pretty upset because the line at Wendy's was long. When I went through the drive through, it was fine. I asked for a medium meal and didn't get the fries. I went back to ask for the fries and was told I never ordered fries outside the meal, I told them I was missing the fries apart of the meal. With a lot of disrespect, the lady literally threw the fries in the bag and threw them out the window into my car. The fries all over and when I said thank you, she turned the other way and rolled her eyes. I'm incredibly upset with the service I received, especially with the amount of respect I gave them. read more

I try not to go to McDonald's often but if I'm in a rush and I pass one, I jump right on it. At this location I got just what I wanted without having to send it back. The fries were super fresh and NOT TOO SALTY!! Surprised huh... Because I was surprised. I got a deal on the baked apple pies, 2 for $2.00 and they weren't OLD, I don't know how many McDonald's I go to and I get old dried out apple pies that are hard and barely seem to have any filling. I was very satisfied with this McDonald's location and the food that I was provided. read more

McDonald's - Fast Food Near Me - Marlborough, Massachusetts

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I really want to like this place but it's hard. It has a great play space and the employees are very nice. But it's not being kept up. See the attached photos. Also needs to be cleaner especially in the play area. The restrooms are very clean. Could be a great Mickey D's. Let's go owners! read more

I didn't get any food here but where can you get a hot, fresh cup of coffee at 4:30 am at the drive-through just minutes from the highway? You can here. read more

Fast food is expensive anymore so to find these kind of issues is very disappointing. I am not sure if there is new management or ownership, but I am highly disappointed in this establishment. When my wife and I moved here last year this was a top notch place, but in the past several months this place has gone done hill fast. One thing I did notice was that the "normal" crews were gone. Not just the absence of one or two people but a whole crew. Ownership best figure out how to change things around because this place is headed to hell in a handbag. Cleanliness- Bad- when i began coming here 5/17 this place was kept very clean. Now it appears that no one is cleaning the place at all. Food Quality - Mediocre - Sometimes you get something fresh but most of the time it seems like it is a "leftover". Order sweet tea last night and it tasted like it had fermented. Just a gross taste. Timeliness- Bad- This is a fast food joint right? Well expect to wait at this place. Employees have one speed "SLOW". Accuracy- They cannot seem to get it right. You order an everyday item on their menu and you end up with the wrong item or an incomplete order. Anyways, less I digress. I am taking a long term break from this establishment and warn others to steer away unless you do not mind a bad experience. read more

It may be a good idea to have someone who understands English doing the drive thru. Pulled up just to get a coffee with hazelnut and the lady on the other end just kept saying "cream and sugar? You want cream and sugar?". No matter how much we said yes she just kept saying that. So we decided to go inside and the lady at the front didn't know how to make a hazelnut coffee because the computer didn't have a hazelnut button on it. I said you just put a pump of hazelnut in it and she said no the machine does it so we can't. I was like okay do you see those pumps of syrup just put a pump of hazelnut syrup. She was like oh okay. The only person who spoke English was at the front trying to get people to use the kiosk to order. Probably a good idea because the people you talk to won't understand you. read more

Super clean dining area and friendly staff. No line and the food came out fast. Looks like it was recently updated too.

At the drive thru, the first advertisement I saw was for a bacon burger. Unfortunately, I was told that they stopped making those. Why did they advertise it then? Problem 1. Waited a few minutes at the window because they ran out of fries and had to cook them. Problem #2. Put fries in the bag side-ways so half of all the fries spilled into the bag. Problem #3. Big Mac was nearly warm. Enough. Very disappointing experience all around. I keep getting reminded why I should not visit McDonald's any more. read more

I ordered a small drink and asked for a small cup since they forgot to add it to my meal. The employee gave me the most dirtiest look as if I was the reason to why she doesnt have a dad.. Without a word, she slam the cup on the counter. Gave me a lazy dirty look then walked away. This bad service happens around 11ish on 03.05.2015 If you are DM and reading this, please do the business a favor and start looking into how these employees are treating the customers. Perhaps the most rudest McDotnald I've been to. To the employees, if you dont enjoy your job, then just leave. Dont put it out on the customers. I will not be returning to this crap of service ever again. read more

I eat breakfast at this location 2 or 3 times a month over the past 6 months. The drive-through is pretty busy during breakfast, but I have yet to have a problem. Cashiers and pickup window folks are consistently friendly and my order has been correct with each visit. McDonalds has my favorite breakfast sandwich, biscuit with bacon, egg and cheese. The biscuit is fluffy and buttery with a slight crunch on the edges. read more

The place was very dirty. TABLES with spilt drinks. Trash over flowing. Nothing picked up just left all over the place. Service was very slow. The tablets to order was confusing at first. The store needs a major cleaning. read more

You can always count on McDonalds even during a pandemic. The team is friendly and the drive thru process works smoothly. Thanks so much!

worst fast food ever ! late night is by far the worst of all wish they had to close because of the corona virus just too save people from them ! read more

I usually love this McDonald's but when I ordered from the delivery thing they forgot food, the food we did get was cold, and I ordered a plain burger with bacon I got everything on it. I am really disappointed with this occasion and I hope McDonald's does something about it by foreign the burger person!!! read more

Always a great experience when I come here. They manage the work crowd, the buses and all the hotel traffic. The food is always fresh and hot. They have a double drive thru and modern seating inside read more

I ordered a bacon, egg, and cheese bagel and they drowned it with mayo. I didn't ask for anything special. Just a bacon, egg, and cheese bagel. Cant believe they screwed that. Just have listen to other people on yelp. Never eating there again. Wasted 5 bucks. read more

This place has gotten better now! Friendly fast service! I would recommend this place!

It's McDonald's. Good drive through, fast sometimes, slow others, but no complaints.

Sat in "lane 1" of the drive thru for 5 min while cars kept passing in lane 2. (Lane 1 was open as the two cars ahead of me got their orders taken). Worst drive thru experience... Hit up the Wendy's across the street... read more

I'd been to this location a couple handfuls of times over a few years, mostly because they are 24 hours and desperation fast comfort food...well...except this one. Hit or miss quality. When it's a miss, it's quite total. The more rare hit is still about 8 points sub par for McD's chain standards. To the point it does not taste like the same food I've had at others. In some ways it's classic mismanaged McDonalds type issues. Fries are typically undercooked, partly mushy, then left too long under the heat lamp so they dry out to hard points, too little salt, burgers hastily assembled and inconsistent, underflavored like they are deviating from the special recipe to cut costs. Or also too long under the heat lamps. Hash browns also typically undercooked, eggs and beef are typically well overcooked to thin pucks...sure does not look like the picture anymore does it? Anyone that has been to the golden arches on a Wednesday knows this type of "uh oh two people called in sick, one quit today at McDonald's now they are behind on food prep/ordering, darn it, never caught up all week, resorting to half trained folks to do the work, sure gonna be some sad emojis leaving the drive through this week, oh well, hope they don't write Yelp reviews" scenario...but this get's worse in lovely Marlborough....much worse. Things that are every once in a while undercooked on a bad day elsewhere are hardly cooked at all in Marlborough. Temperature and texture tells the story: this food has been sitting for a good long while beyond average before it got to you, every time pretty much, and it wasn't prepared all that well in the first place. Don't get an apple pie here unless you have easy access to a microwave to actually cook it...or do...if you like uncooked cold crumbly crust with partially crunchy apples in tepid sugary goo that is drying out. It used to say Hot Apple Pie on the box when they were really good, deep fried, and really bad for you...remember? People getting burned because they did not read the box...now they apparently fear to cook (or bake) them at all to avoid fresh lawsuits. Time before last I got an egg mcmuffin that had some kind of hard plastic crunch terrible texture in it. Horrifying really. I almost vomited. Spitting it out back into the bag, promptly threw it away, could not bring myself to actually investigate what that was, just wanted to pretend it did not happen, go home, and make some food that was not disgusting but took longer. Couple weeks later, figured I'd give them one last try, desperate and starving after a long night...or more early morning to be precise. And possibly because I hate myself. This time I checked the sandwich, thinking I was paranoid, bad food lightning can't strike thrice in the same place...guess what? I was rewarded with a vision of a large dead insect in the folds of my breakfast burrito. Something that may haunt me for a few more months. Again, almost vomited, a dry heave because I noticed the bug before I took a bite at least, stomach was empty...this time. My stomach is strong enough to survive what this branch (now dreaded as the worst location I've ever been to and stupidly went back) has been putting me through to this point anyway. Two times, weeks apart, I got these experiences. Imagine what you might get...and not notice until you feel a little nauseous and don't know why? It passed after a trip to the bathroom. You are probably fine. This branch should probably be reported, by rights sued, and thanked for successfully getting me off of fast food for several months, possibly for life. I am eating better and feeling more healthy. I hope the owner of this franchise reads this...I'd like to thank this absentee big mac chief of semi-profitable disgust personally. With a breakfast sandwich I prepare for them that they have to take a big old bite, no matter what I put in it. Don't worry, it will probably taste fantastic compared to what you serve, likely you'll never know the difference. read more

Firstly, this McDs is not open 24 hours in the dining room anymore. According to the sign posted it closes at 11PM and opens??? (No time given) I used to come to this McDonalds a lot and the food and service was always great, but there were issues outside and having almost got in a few accidents refrain from visiting anymore. If one is coming from Rt 20 west, you can enter and park or get into the drive through lane. That is all fine, but if one comes in from the other entrance, Northborough Rd, that is when there is trouble. Almost all that go to the drive through from here go straight into line and not around the building. This basically blocks cars in from exiting properly as there can be a line across the exit. some cars even enter to the left ignoring the arrows. It is a disaster waiting to happen. I have pointed this out to managers in the past, but they all ignore it and do nothing. A few appropriately placed posts (to prevent cars getting in line from Northboro St) and some signage would solve the issue, but they seem not to care and instead would risk an accident. Pretty negligent. read more

As far as McDonald's goes, this was a good branch!! Very modern and completely upgraded, clean and organized. The employee who took our order did so with a helpful smile (he must have been channelling HyVee ) and took care of our order very quickly. We ordered 5 foods, some with sides, and they got our order out in under 5 minutes!! Luckily we arrived at a time when the place was practically deserted, and the staff was still hard at work, clearly taking their roles very seriously. This branch also added local foods to the menu- interesting and unique for most locations- a cheaper, only $12.99 lobster roll! This was a good experience for us, only issue is that they didn't have dipped cones :( We would recommend the traditional burger and fries, also the nuggets and the southwest salad...we were all pleased with our orders! read more

Not so great, it felt kind of old. It's good if you really need food, though.