A relic of the past, this McDonald's is from another century. If it isn't and someone intentionally made it look like a location from the late 90's then well, I wouldn't have made that choice but still. Despite its age, it has been well maintained. Here and there I can spot some replacements - a changed out ceiling tile, a replacement fixture. I won't lie as their food is good and always hot. The staff are unamused. Otherwise it pretty much is like all other McDonald's. read more

The food was pretty good, just the Chicken Nuggets was a bit dry but still were good overall, and the fries were crispy since I chose unsalted, and the drink was nice and cold but didn't have any ice since there wasn't any ice in the ice machine, and the service was pretty good, the only problem was they almost forgot my drink which I reminded them and they brought it anyways, the ambiance was okay, I would say for a wood McDonald's yeah, it's pretty darn nice. read more

McDonald's - Burgers Near Me - Mercer Island, Washington

Always clean, not much people dine in. Always got the order right. Sometimes didn't do the send to table service but all the other stores have the same problem. Staff always friendly read more

McDonald's - Burgers Near Me - Mercer Island, Washington

I go to this location often but they just lost a customer. Why? Because of the shitty service and attitude of the manager on duty. I had an app deal for a $2 fry and when I tried to use it, it said it had been used in the last 12 minutes (fun fact, it hadn't). The manager himmed and hawed about how there is nothing to be done. First of all, that's a lie. I've had app issues resolved before; they're rare but it can happen. I couldn't even drive to the next closest McDonalds and order within 12 minutes and I hadn't been to that location so it was obviously an issue with their app. Instead of honoring it, she wanted to fight with me over $2, despite me going there at least 5 times a week. I got an attitude, no food, and she lied to my face. I hope that $2 was worth losing $100s of dollars in business a month. flippin these birds at you. I've also reported them to corporate. Absurd. I manage customer support and this is not how to do it. No wonder they're hurting for money. read more

It's McDonald's but ordered a McDouble and it was as fresh as McDonald's freshness gets. idk but this location has not been remodeled and their drive thru menu and speaker reminded me of ordering in the 90s. Flashback!!! Staff were friendly for what appeared to be a late night one person crew. read more

McDonald's - I felt like I was in the 90's ordering - Burgers Near Me - Mercer Island, Washington

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I've only been to this McDonald's a handful of times, even though it's close by, and I've never had an issue with the food. It's always been quick, and one time when I ordered online and they missed my order, the employees were really friendly and fixed the mistake right away. I appreciate that it's never too busy here, and I have no qualms about coming back. If anything; I just wish they were open later! But that's Mercer Island for you. read more

Walked in, made eye contact with 3 different employees behind the counter. Nobody spoke English. There was no way to order at an automated kiosk. One asshat worker said "Hola" to me and nothing more. TEN full minutes went by. Lots of people back there working, zero interest in taking my order. WHAT THE ACTUAL FUCK? What planet is this? Zero stars warranted, but not an option. read more

Manager here name Danielle is very rude. The men bathroom soap dispenser was not working. So i asked her if someone can check the bathroom bc theres no soap. Her answer was,uh yea you need to hold on. Im not exactly what she said but for sure she did not say yes. Then i waited. She havent told anyone bout it so i had to ask a diff person bout it. If this was you Danielle and i did that to you how would you feel????? Prob you would complain n write a review like this. U for sure dont deserve ur position. And we left our water bottle and employee didnt even came n looked for the water bottle. Just said we dont have it. This is a reason why mcddonald is goin down and their food portion shurnm by half but the price is high. I ger the inflation but if u raised the price then food should be same size at least this is the last time goim to any mcdonald read more

bro i got a cheeseburger and I was missing my bun and it wasn't even in the bag I'm sad and I only got one cheeseburger with no bun read more

McDonald's - no bun - Burgers Near Me - Mercer Island, Washington

Employees inside on their phones. We waited at the drive through for a while and no one helped us. The food was ok but not great. See picture below. Diet Coke was exceptional though. read more

McDonald's - The Oreo McFlurry had the Oreos piled on top. Very frustrating to mix. - Burgers Near Me - Mercer Island, Washington

I frequent this McDonalds because I am addicted to fast food. I appreciate they don't have the touch screens other McDs seem to have adopted. However, I would put the "order accuracy" rate at somewhere in the 65%. I am not looking for a custom job. I might add or subtract a single ingredient. This is, nearly half the time, too big an ask. It can also quadruple the time it takes to get my slop. Those dining in will hear the same 3 new-country songs on repeat going on at least a year now. I do not believe a single person working there likes this genre of music. Even for new country, (nu-country?) its a time-smearingly bland trio of female led diddies. If I worked here I would have had a full schizoidal break with reality. I'd be dressed and made up as Maren Morris (I am obviously an obese man) making McDoubles with coin-flip accuracy. The bathroom stinks. Even when it's cleaned (and they do "clean" it) there is an almost tear inducing and permanent sour odor. The flies seem to prosper in it, though. For some reason the original builders put in those urinals that go all the way to the floor and splatter piss all over your crocs. Even an accurate urinator is forced by Bush 1 era industrial design decisions to splatter his crocs in piss. Often the ice machine dispenses water in lieu of frozen water. I thought this might be weather dependent, but it's cool today and I still got the diarrhea version of ice. I expected more from "the Mercer Island lifestyle". With the exception of some order-accuracy information, nothing else here is the fault of the employees. **It is the franchisees responsibility to make sure the building's plumbing functions and that the hardware produces ice.** I have a deep seated suspicion the franchisee is the one making them play the country music. read more

This must be the worst McDonalds in the area. The service is beyond terrible. I ordered a crispy chicken sandwich and it came with no mayo, no condiments of any kind except for 3 pickles. I asked why it did not have mayo and instead of offering me a couple packets of mayo, the young man and the older white women at the pick up window just looked at me and said: "the chicken sandwich does not come with mayo". Horrible customer service. The restaurant has not been remodeled since Ronald Reagan was president. Do not go to this McDonalds location! It is the worst McDonald's in the area. read more

WORST CUSTOMER SERVICE walked in, didn't get greeted, the place looks really messy and dirty, waited about 7 minutes til someone even acknowledged me. everyone working seemed to be in a bad mood and not caring at all. there was 1 customer ahead of me and after they put their order in, i just waited and waited until finally a lady got the attention of the teller and made them realize they need to do their job and take my order. it was really bizarre i felt like i was in some twilight zone episode where i don't exist or turned invisible. i hope the food is safe cuz i question the cleanliness of the kitchen. i've never seen such unhappy workers at mcdonald's and i would have thought one on mercer island would be top notch but this one's got more like tacoma vibes . read more

You have to check your food before you drive off! The last 2 times I ordered the crispy chicken sandwich and paid for the more expensive one. What did I get instead? A cheap McChicken! Is someone taking home the ones they we're paying for? The same issue can't be happening by accident. read more

When you need some fine dining I take great pleasure in ordering McDonald's while on Mercer island. It's to bad the don't call the Quarter Pounder w/cheese the ROYAL w/cheese like in France. Love those fries as long as there served hot with some ketchup. But it's the QP w/cheese I grab. Sometimes I dine in with my gold plated knife & fork and sometimes I send my butler to the drive thru for me. McDonalds is always a yummy alternative to steak tar tar. It's fast and consistent for the $10 you spend. I'm LOVIN IT! read more

This is easily one of the worst McDonald's I've ever been to in terms of service. I live closest to this location but now choose to drive out of my way to a different location when I need my McDonald's fix. In my last visit here, I went through the drive-thru, though the line was so backed up there was zero driving anywhere. It was more like the stop-thru. I finally got my chance to order, was stopped a little short of the window because of the length of the car in front of me, and the employee leaned out the window and said she'd take my card from me. I stuck my head out and said no, I wanted to use a deal on the app and didn't want to risk dropping my phone over a few inches. Eventually the car in front of me moved forward, I scooted forward, and tried to pull up the QR code on the app to use my deal. It wouldn't work, even after doing as the employee suggested and closing out and reopening the app. She could see that I was trying to do everything possible to get the QR code to work but when I asked if there was any way to apply the deal without the code, the employee said no, the only thing I could do was escalate to the manager if I wanted. Her tone was negative and I chose to not hold up the line over $2 savings, but was sorely disappointed in her attitude. This wasn't the first poor interaction I've had at this McDonald's, but it was definitely the one that pushed me over. I've sat at the ordering system and heard employees speaking between themselves and not paying attention to the waiting customer (me), I've detected a lot of attitude in the employees' tones, etc. I don't know if it's because there's high turnover at this location or what, but luckily for them, there's no other fast food competition on the island so they have the luxury of hiring terrible employees who have poor customer service. read more

if I could give this location zero stars, I would. I've been coming here for years and I don't why I do; I guess it's because it's the only one near me. After today, I never want to go to this McDonald's ever again. Today I ordered a drink and got a long piece of hair that was brown, and my hair is not that color k so I know it was not mine. I luckily pulled off the lid to double check. Everything about this place has always been disgusting and people can barely get orders right. read more

So I'm stopping in to try the stroopwaffle item they advertise in a clear glass and has a nice flag on top. What I get is from a McFlurry train wreck survivor rejects list of a lump of Carmel and ice cream. There is Carmel smeared all the way up the handle that I need half a dozen napkins to even grab the spoon. It should be illegal to bait and switch the customer with one item very clearly in the freaking picture shown yet I get a sloppy seconds looking, sticky spoon McFlurry that looking absolutely nothin like what I ordered. McDonald's is run by idiots and this is why I tell everybody their food is poison. Ever watch the movie with Morgan Spearlock called Supersize me? The guy ate McDonald's breakfast lunch and dinner for three weeks before his doctor said "you need to stop as the food is poisoning your liver" The food has only become more commercialized and anti healthy to eat, I refuse to eat the poisonous garbage they call happy meals. I tell my nephews and nieces that McDonald's serves poison and they should eat at Wendies or Chipotle instead. Tried to give them the benefit of the doubt with a highly advertised desert that... once again looks absolutely nothing like what I got from the counter. Got a refund. read more

My boyfriend and I ordered two simple Meals through Uber Eats last night. This is why I ALWAYS check before I take a bite. The ticket clearly says No Mustard No Onions.... there's obviously mustard on this burger and a couple onions floating in there as well. THE EMPLOYEES MAKE MORE THAN $15/hr ???? At this rate of pay I would hope they would be able to read a ticket or fix what they messed up on. Oh, it also took them over 30 min to prepare the food... read more

McDonald's - The ticket clearly says No Mustard No Onions.... there's obviously mustard on this burger and a couple onions floating in there as well. - Burgers Near Me - Mercer Island, Washington

I can't believe I am reviewing a Mcdonald's, but yeah this place is THAT bad. 1. If you are ordering more than one sandwich, make sure to check your order before you leave. I don't remember how many times they got my orders wrong. 2. On 10/16/2022, after waiting at the drive-thru for 20 minutes, I was told their system was down so they could not take any order. The staff showed no courtesy. I mean, at the very least, they could sell food for cash, instead of turning customers away. 3. Sometime in 2021, I placed a mobile order and later was told by the manager the store had to close because they didn't have enough stuff. I challenged why she couldn't just give me the Big Mac and fries they already made (I could see the food sitting on the shelf). That's exactly what I ordered. She refused and told me to call customer service for a refund. Again, no courtesy. 4. Their fries and chicken nuggets are often over-fried. YMMV. 5. Always plan for 20min at the drive-thru. I dont think they consider themselves fast food. I believe this location is a franchise and the owner just doesn't give a crap. I really wish they go out of business and let someone more capable take over. read more

Service is horrible. No need to use drive thru as they move you to the other side of the building just to keep their queues down so they win a local speed challenge. read more

The Mercer Island McDonald's is truly by far, LITERALLY the WORST McDonald's on probably the ENTIRE planet. The orders are off every single time I go there!! It blows my mind that a fast food restaurant could be this bad. I don't mind restaurants with a diverse staff, but please, if you are going to work with the public then you should know how to communicate with it. Plus I go to this Ron's a lot because it's really right down the hill from my house. I can run down from my place to their front doors in about 60 seconds and that's no exaggeration and they go through staff like it's nothing. The turn over is crazy! There is one employee that's been there a really long time now and thank goodness because she's the only one that knows her ass from her elbow and she's not even manager yet! Her name is Jane and she's good. Polite and doesn't screw up your orders. She really should be manager by now. Unfortunately, I'll keep going there because like I said it's right down the street from my house and it's the only fast food joint on Mercer Island. So alas i'm stuck going there hopefully someday I'll actually get some confident employees. oh, and one final thing I always go to the drive-through because I drive down there even though I can walk, but I never go in. I know at least I've been pretty sure it was last time I went there. The inside restaurant of the restaurant is always very clean. That's a plus that is one plus that I can say for sure that is good. read more

Food is fine. But soda fountain is always out of certain drinks and the outside is old and falling apart

The most arrogant food establishment I have ever tried to dine at. If you're able to access the dining room, the food is standard McDonalds. The problem here is about 80% of the time they have the dining room closed. They do have a sign they can post on the entry that is visible from the parking lot, but they are so disrespectful to their customers that often that is too much work for them, so they allow you to park, walk to the locked doors, then motion you to go around to the drive thru. With that attitude of management, it's no wonder they are unable to properly staff this location.....just horrible!!! read more

Awful, they canceled my online order when I was picking up. Pulled into the parking lot to go inside since no one was answering and no one was at the drive thru window. I look on my app and it was cancelled and a short woman with brown hair and slightly bigger build was just staring through the window just smirking. Have had so many run ins here before and I don't understand how they are still open. They get orders wrong every single time, awful attitude when you tell them it's wrong, and it has just been getting progressively worse over the last few years. read more

The lady at the drive thru literally wouldn't give me back my credit card after paying, and just kept saying she had given it to me back. No, we looked, we checked the lane even just to see if we dropped it somehow. Not under the chairs. I parked and verbatim said "Hey, we can't find our card anywhere, may you just check again to see if it was there" and she refused to. So, I don't know what to do next. This feels like a serious issue. read more

I really don't like to write bad reviews but this isn't acceptable! After the employee took my order, he was chatting with his employee and playing with paper bag. HE PUT HIS MOUTH INSIDE THE BAG and BLOWING AIR IN & OUT!! After that he tried to serve me with his paper bag that he was playing. I asked him" Is that same bag that you were playing around blowing air?" He said "Yes, what's Wrong? " I said" you don't know what is wrong? I'm not taking food after what you did!" He clearly didn't know what he did was wrong and gave me an attitude. After He started speaking with another employee about me then he through the my food order bag into the garbage. He didn't needs to threw the food away with nasty attitude. He gave me new food but common!! This Mac Donald NEED EMPLOYEE TRAINING!! I thought they have a food handler card!? read more

I'm giving the employees of this McDonalds 5 stars because they are patient and respectful with customers that don't deserve to be served Some crazy woman was yelling at them about the ice tea and was having a melt down over it because she's apparently queen of Mercer island and enjoys bitching and customer service workers They were very patient and calm and was able to resolve this idiots complaint. I was impressed since I am in customer service myself and have to deal with difficult people sometimes... read more

Been here several times, pretty much a typical McDonalds. However the service was poor; which surprised me. McDonalds typically train their personnel well; and strive to get them focus on the customer. These people really didn't give a rip if I stayed or left. They were too busy trying to look busy while visiting with each other. Pretty sad. It was about 11 am, so I suspect there was no "real" manager around. But regardless, these guys need training on what service means. read more

McDonald's - Coffee grounds for the garden; great way to recycle! - Burgers Near Me - Mercer Island, Washington

As far as McDonald's go, this one is very nice. You don't expect a McDonald's to be architecturally pretty, but this one is. That's Mercer Island for you, I guess. Food was average as usual and the employees were nice. read more

This McDonald's is very clean and the employees were very diligent in keeping up the overall maintenance of things. I ordered the McBites because I have been seeing posters of these things for months and been wanting to try it. I wanted the smallest one, but the cashier gave me regular size and charged me for it. The McBites didn't live up the hype. The package read, "Make a meal out of these crispy bites" but the pieces have so little chicken in them, that it would hard to make a meal out of them. Also, the statement: "you will experience a delicious new way to love chicken" is really pure propaganda. Don't get me wrong. The McBites were tasty and not a bad product. But you just don't get very much for $2.99. The sauce holder on the package was fancy but the novelty wore out after a bit. And since the pieces are so small, you can't get too much sauce on them. So eventually, the sauce would be too heavy for the package to support and cause it to tip over unless you had it in a car cup holder. But eating and driving sounds like a bad idea so I hope that's not what McDonald's envisioned when they designed the package. read more

McDonald's - McBites - Burgers Near Me - Mercer Island, Washington

It's a McDonald's. You know what the food tastes like. I'm really happy to see that this McDonald's is pretty clean and there aren't shady individuals that hang around (cough Seattle). Plus for my takeout order they were pretty quick about it. It's cheap and reliable although not necessarily the healthiest food option. read more

One of the worst McDonald's I know. Once again they got my order wrong (and shorted me several dollars in the process). My darn fault for trusting them to get a simple order -- one meal deal -- correct. They need to pay more to attract some semi-competent staff. I've learned my lesson and will never again leave the drive through without checking everything exhaustively. read more

No salt means no salt -- I'm not asking because I want hot fries, but because I need to limit my salt intake. So please do not give me extremely salted room temperature fries. I asked for a big mac as well, and got a burnt quarter pounder. I didn't know it was possible to go 0-2 on one meal, in an empty restaurant. Nothing I could do about the incorrect order because the (quite rude) employees walked back into the kitchen after handing me the food. I've worked in the food industry for years, and while I get that this is just a McDonald's... oh my lord is this the worst. read more

This is the best McDonalds on the planet. I live on the Island and probably eat fast food 6 or 8 times a year, so I don't get here very often. When I do, I always behave the same thought... the World would be a better place if every restaurant were as clean and efficient as this one. And one more thing... shouldn't McDonalds get some credit for serving $1 soft drinks? Granted this is not every day but now the fast food world can charge you $2.50 for .17 cents worth of fizzy water. At least McDonalds runs a special where a soda is priced like a soda should be! read more

This place is utterly awful! I walked in expecting it to resemble the nice update interior of many McDonald's, but instead it was dirty and the seats were hard as a rock. The iced coffee I had was basically sugar sweetened water with a hint of coffee. You'd think for such a ritzy, upscale community, their McDonald's would look a bit nicer. Definitely stay away if possible. read more

always putting the order in wrong and then not giving you a receipt to fix it! this has happened to me twice! then when I confront the workers they all sit behind the counter & talk about me in Spanish, including the manager. read more

This is the second evening this week I've been by and you guys aren't serving any ice cream :( what's up?

I just got home and went to eat my burger and it literally has no burger patty. It was a bun and cheese. Not cool considering it's called fast food for a reason, I didn't have time to go back and get a new one. Not happy. read more

Whoah! There's a McD's on Mercer Island?!?!? And no one has Yelped it yet!?!?! What's going on?? I mean the menu here must be upscale, right??? Linen napkins?? A dress code?? Sweet breads?? Wine menu?? Ahhh... I'll have a bottle of your finest McChardonnay please.... I have to question my use of "?" marks in this review.... *stumbles away to get more coffee* read more