I've been to the Shake Shack in Bellevue square a few times and it never disappoints. It does get busy, so there's usually a 15-20 minute wait, but the service is still well organized and worth it. You can order ahead or use the kiosks, which makes things easier. The quality has been consistent every time. I usually get the Chicken Shack, chicken bites, and cheese fries, and everything has always been fresh and delicious. Definitely a reliable spot when you're craving Shake Shack. read more

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Overall, this was a pretty disappointing visit. Shack Burger (2/5): I ordered a double patty. The bun was soggy and smashed flat, and the burger came out with a pink center. I didn't specify doneness, but I expected it to be fully cooked. The overall build just felt rushed and sloppy. Chicken Shack (2/5): Crispy, but overly fried. It tasted more burnt than flavorful. Not terrible, but not something I'd get again. Crinkle Cut Fries (3/5): These were decent. Slightly over done, but still enjoyable. Service: They brought the food directly to me and got the order correct. However, my takeout order didn't include napkins, which was inconvenient. Ambiance: Ridiculously packed and messy inside. Not a very comfortable place to eat, especially during a rush. I expected better based on the hype. The food was just okay, and not really worth the price or the crowd. read more

Shake Shack Bellevue Square - Shackburger, Chicken Shack, Crinkle Cut Fries - Burgers Near Me - Bellevue, Washington

Shake Shack isn't bad at all. In fact, their food is quite good. I don't know about all the self-claimed "quality" but the food is good. But it is not great. Over the past 10 years or so, I have had Shake Shack in Chicago, London, Kirkland, and now in Bellevue. The food is pretty consistent. Service is good and the venues are always clean and well kept. One of the biggest issues for me is that their prices keep going up while the portions are getting visibly smaller. I feel that at this price point, they are not really offering "quality" fast food, but rather competing directly with restaurants like Red Robin and Johnny Rocket. If the prices made more sense, this could have been a 4 or 5 star restaurant. Currently as is, it's more like a 2.5 star (4 star for taste and 1 star for value) venue. My son enjoyed his food today so I am rounding up to 3 stars. read more

Shake Shack Bellevue Square - Smoke Stack - Burgers Near Me - Bellevue, Washington

Our first visit to a shake shack Bellevue and wasn't really impressed with the service, the staff wasn't nice and the iPad ordering was very confusing, it showed the offers the purchase more then $15 and you get a free fries then when we got our order it didn't come with fries. I felt pretty ignored at the front when I tried to bring it up. Then a manager came over and explained and gave a few promo cards. Then they were out of ranch when I ordered a side of onions rings, they didn't say they were out just sub it with another sauce. I get it they out but at least say sorry we don't have any ranch at the moment. All good.. food was subpar. Onions rings weren't worth the price. Bathrooms were filthy not cleaned or refreshed either toiletries. Wouldn't visit again. read more

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Ordered a mushroom burger, comes with lettuce and tomato and bun, French fries, and a big shake! Service was quick and restaurant was filled of patrons read more

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I hit up Shake Shack Bellevue on a Friday night, and even though it was super busy, it was 100% worth it! The vibe is nice and modern--perfect for the downtown energy. I ordered a double patty burger, fries, and a chocolate shake. Honestly, I was surprised by the first bite because of how hot and fresh the burger was! You can really tell the patties are high-quality; the taste was amazing. Paired with those classic fries and a rich shake, it was the perfect meal. Highly recommend if you're in the area!" read more

Ah yes, the overpriced fast food joint. The burgers here ARE delicious! They're just small and not worth it really. I only come when I find a deal, so not very often. They released their new burger, The Big Shack! I got a deal for it so went in to try it out! It was good! Did I pay full price? Nope! I always like their fries. They're crinkle cut and crispy. Their beer is light and good as well. Overall, its a good burger, but unless you spend over $20, you'll leave hungry. That's why I only go when there's a deal which I tend to find a couple times a year. See you next year! read more

Shake Shack Bellevue Square - The Big Shack - Burgers Near Me - Bellevue, Washington

I bought a grill cheese last night, it was burned and taste bitter !! ......................,,,,,,,,,, read more

Shake Shack Bellevue Square - bitter - Burgers Near Me - Bellevue, Washington

Is there an option for zero stars? (there should be) Shake shack should be called raw burger shack. My daughter and I stopped by the Bellevue location around 1:10 today. Ordered a double bacon cheeseburger and the bun was completely soggy. I asked if that was normal and the guy said ya. It's from the sauce on the burger. (Spoiler. There was NO sauce on the burger) My daughter was like well gross but I'm hungry. She took a bite and it was red and raw in the middle. I again said is this normal. And they shrugged their shoulders like well sure. I said it's not. I didn't ask for it to be mooing. And your website says cooked. This is not that. He asked if I'd like another one. I said well I'm not eating this and for $13 for one burger I'd like to be able to eat it. Guess what. The second one was the same thing. We left two raw uneaten burgers on the table and left. I spent $31 doe this meal and I had to share my $7 burger with her so we both left still hungry. I can promise you I won't ever be back. This place should be ashamed of themselves. Listen if you want e-coli this is the place to eat apparently. read more

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I placed online order for $14.00 and added FREE BURGER and went to Bellevue Square store to pick up. But, only the burger that I ordered was ready and the FREE BURGER was not included. On Shake Shake promotion, it says $10 plus order is required for FREE BURGER, but manager of the store said that more than $24 order is required for a FREE BURGER???????? I don't how Shake Shake is doing business promotion in such a way.. So far, I liked Shake Shake but, this happening makes me visit other burgers instead. read more

This location was very busy on a summer Friday night! You order at the tablets near the entrance. We were lucky to snag a table, and the food came out quickly. The burger had great grilled flavor and I enjoyed the special sauce. It was a bustling environment and the food was what you would expect for a fast food restaurant. read more

Shake Shack Bellevue Square - Burgers Near Me - Bellevue, Washington

I enjoy Shake Shack every now and again and found myself here a couple times recently following one of my work site visits. I also had a little cash back offer for coming so I figured why not. This Shake Shack is like most of the others I've visited, a fair amount of seating but being this one is right in the heart of downtown Bellevue and steps from Bellevue Square mall, it's quite busy so be prepared to consider taking your food to go if there aren't any seats. This Shake Shack in particular has very friendly staff, in both of my visits the food runners were very nice and in my most recent visit the order kiosk was glitching a bit, so the young man went to the kitchen to make sure the order went through. He returned letting me know it had. The food is good as expected - my cheeseburger, fries and Oreo shake were all as expected. So, if you're a Shake Shack fan, you'll likely enjoy the Bellevue Square location. read more

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This location is spacious and brightly lit, with lots of seating options. You order by kiosk, grab a number for your order, and seat yourself. I got the avocado bacon burger which was great but definitely on the smaller side as Shake Shack goes. I also shared the fries with truffle sauce which was delicious. I hope it's not a limited menu item. read more

Shake Shack Bellevue Square - Avocado Bacon Burger and truffle shroom burger - Burgers Near Me - Bellevue, Washington

When Shake Shack has a $9.99 meal deal, I'm there! It's def 5 stars for value. I love their promos and that's what will keep me going back there! Got the chicken burger, Drink (love that the fountain soda has a ginger ale option!) and fries for $9.99. Amazing. And love the shack sauce. Keep these deals coming!! Service is great and people at the window counter are pretty quick and responsive. On a Saturday afternoon near Bell Square...beware. It can get packed!!! Couldn't find an open table anywhere and lines were super long to order so just order online and pick up' we fortunately snagged an open seat outside just as people were leaving. read more

Shake Shack Bellevue Square - Burgers Near Me - Bellevue, Washington

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It was my first time to the Bellevue location today, and I have to point out that the food was good: a "shake burger" and "rib sandwich" The burger was fresh and the rib sandwich was original. The real reason for the review, is to give credit to "Alexis"!! She was attentive to our needs and went out of her way for my wife and I. After we were done ordering, I noticed that she provided the same good service and was so kind to everyone. Thank you for this, we look forward to coming back:) read more

I've been to the Bellevue Shake Shack a few times and mostly ordered pickup. Unfortunately, my experience with the pickup service never improves. I place my order on the app and receive a message after paying that I'll get a text notifying me when my order is ready to be picked up. Each time, I never receive that text. Even when I go during the time window for picking up my food, it is never ready within that timeframe. Today, I waited at least 20 minutes before going to pick up my order. Luckily, it was there, but I still did not receive the text notifying me when it was ready." Once I received my order, I could tell the food was sitting around for a while. When I got back to my office, I was shocked to see how the cheese fries were placed in an open faced fries tray and not an enclosed box. The napkin was placed on top of the cheese fries tray and to my surprise as I was about to put the ketchup on the fries, I saw a short strand of a lash or something. The strand was 2cm long or so. Not only was there a strand, but there was also some sort of lint on the hardened cheese. I was so excited for Shake Shack to be in Bellevue, but their pickup service is making it hard to like coming to this location. The dine in service is a bit better since the employees bring out the order to you where you're sitting. Let's hope the pickup service gets better in the near future. read more

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I will give this location the benefit of the doubt and rate it 3 stars due to the extra crowds of the holiday week (Wednesday before Thanksgiving). Food: High quality ingredients and all food and drinks were made to order. Their menu is a little limited but did have a few kid friendly items. I think their Black Truffle Burger was delicious and a highlight on the menu. The chicken bites were tasty, but a little too salty and tad dry since it used breast meat. The vanilla milkshake was smooth and refreshing, as was the sunset lemonade. Service: For a busy night, the crew did their best to keep up with orders. Our food was promised to be completed in a certain time window and we were supposed to be notified via text message when it was ready. I never received a text message and our meal came out close to 20 minutes after the delivery window. Others in my party also experienced long waits for their orders, so it must be because of the high crowds. Ambiance: The location is very centrally located in Bellevue Square and parking is free in the garage attached to the restaurant. The restaurant could not keep up with the high crowds because the cleanliness took a back seat during the dinner rush (ex. empty napkin dispensers, overfilled trash bins, messy ketchup bar, wet floor from the overfilled trash bins, random fries in the ketchup basket next to the food pick up area). Again, it's probably not like this all of the time, but a little unappetizing. We will give this location another try next time we are in the area. Shake Shacks are typically great burger joints, but tonight's experience was an outlier with average rating. read more

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Good fresh burger & fries. The shake was yummy! Service was friendly, prompt, and the order was accurate. I recommend!

One busy Shake Shack location. Convenient if you are shopping in Bellevue Square Mall. Took a while to find a table to sit down. Ordering kiosks are a bliss. We can take our own time to order, especially with kids taking time to finalize their choices. Wait time was around 10 mins with a lot of people walking in. Loved the French Onion 'Shroom Burger and the Veggie Shack. Tried their cheese fries and frozen custards for the first time. Loved it! Experience was great. Service was good too. Staffs were friendly and accommodating. Casual ambiance unlike the Kirkland location though. Access is very convenient as it it located right below the parking area. read more

The food is always delicious from Shake Shack. The kiddos usually order the chicken strips or a plain cheeseburger. We've tried a variety of burgers, and all are tasty. Love getting the fries with cheese sauce. We usually grab a shake or two- especially when a new flavor is on deck. The prices have seemed to creep up lately... and sometimes, the service is a bit slow. read more

I'm a Shake Shack fan, so was happy to learn that Shake Shack has made a home in Bellevue. This doesn't help my waist line by any means, but Shake Shack always comes in hot with that smashed burger and melted cheese, and this location is no different. Shake Shack in Bellevue took over the corner spot where Boom Noodle used to be, right next to Castilla and near Cheesecake Factory. There's a small outdoor seating area, which is nice for the dogs and inside, there's enough seating for patrons dining in. You can order and pay on the touchscreen, grab a number and an employee finds your table to deliver your food. In my most recent visit, I ordered a double cheeseburger with fries and a chocolate shake and had no regrets until I had to waddle back home. The burger was delicious, as it was perfectly cooked with lots of flavor and that melted American cheese between the two patties. I always add pickles at no cost, and the pickles were crunchy and thick, adding a nice bite and texture. Fries were crispy, hot and salty AKA good. And the chocolate shake was thick, creamy and sinfully good. You can't go wrong with Shake Shack. read more

Shake Shack Bellevue Square - Double Cheeseburger w/ Fries & Chocolate Shake - Burgers Near Me - Bellevue, Washington

My family was so excited about a Shake Shack opening in Bellevue so that we don't have to go to Seattle for it. We were unfortunately disappointed with our experience with this Shake Shack. We're used to Shake Shack being a dirty restaurant but this one was disgusting. Half the restaurant was empty yet every single free table was dirty and not just a few crumbs dirty, like water everywhere, food spilled on the floor, smeared condiments on the table dirty. We had to get a sanitising wipe and wipe down our table. There were dirty tissues everywhere, chunks of food on the floor, and even ketchup dried on the wall. I was excited to order a Chicken Shack for the first time and customised it to add cheese and take out the pickles. I was sad that they forgot my cheese and when I asked for it, they handed me a slice of cheese in a bag. The best part of cheese on a burger is how it gets all nice and melty and this was just cold cheese in a bag, super disappointed. I loved the fries and the rest of my family enjoyed our food once we got past how gross the restaurant was. That is until small flies started attacking us halfway through our meal. Maybe if they were better at keeping the place clean, there wouldn't be a bug problem. read more

Shake Shack Bellevue Square - my Chicken Shack "with Cheese" - Burgers Near Me - Bellevue, Washington

ShackBurger: Yummy, but more oily than an average burger. There are 4 kiosks to order from. They are situated very close to the doors, and it is hard to form a proper queue in front of them. The kiosks themselves were easy to order from. There is both outdoor and indoor seating. The indoor area is very spacious with lots of tables. This is a great spot for anyone craving a (near) midnight snack! read more

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I was fortunate enough to be able to attend this Shake Shack during their soft opening on Monday, June 17. When stores have a soft opening, there are lots of kinks and issues and you generally have to wait a long time. That was not the case with this place at all. I've been to Shake Shack before so I know how their ordering system works. I was greeted by a member of the management staff when I came in and was told to utilize the kiosk and iPad to place my order. The staff are close by and can also help you order if needed. The store itself is cool. They have tables that were sustainably sourced with local wood which I thought was a cool touch! I selected a few different items then ordered. I received a text stating that the team and received my order. As I said - being a soft opening I figured it would be awhile but my order came out in just 12 minutes! Great work by the staff. The food as always was excellent and I will definitely be back. read more

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First off service was great. The people here are amazing. The food was really good, but I honestly still prefer in and out. For as expensive as they are you get small portions and the wait time for food is long. This is a busy location too, so finding a seat is hard sometimes. I also did not like their shake sauce which just tasted like mayo with a little ketchup. It does have a nice modern vibe tho. I was still hungry when I left cause the burgers were so small. Comparing price vs size of burgers I don't really feel it's a good value. Very middle of the road for me. read more

Shake Shack Bellevue Square - Burgers Near Me - Bellevue, Washington

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The food 10 out of 10 the only reason why it is a four star instead of a five is that the milkshake looks really good and sounds really good but it low-key taste organic like vegan? I didn't know that vegan milkshakes were possible, but somehow Shake shack managed to pull off a vegan milkshake, I'm not sure how to feel about this but overall great food just weird shakes. read more

Shake Shack Bellevue Square - This is a OREO Cookie Funnel Cake Shake with da ShackBurger and some Spicy Fries with Ranch - Burgers Near Me - Bellevue, Washington

We recently went to this location. Burgers are good as usual. I like consistency on chains when you are craving from one item you like. We arrived when it wasn't that busy. There were two tablets available only. One started to malfunction, and another one too. People started going to the counter to order. Which I thoughts it is a good.move because there were literally 2 people just standing there. People started to arrive, long lines. And those 2 people were still there. We had an accident and spilled milk. I went to the counter and had to wave to them for help. Another one was with a customer but had to step in. Anyway, they told someone to help us. It took her 10 minutes yo go and grab something to clean. I wanted yo do it myself, but they told me it was going to be quick. It took around 15. We stood up in the middle of the hallway. Food was cold. And the worst: no one asks you if your drink is with or without bobba. So we had it without :( I just wondered why having to much staff that isn't helping, and when we customers need help, they are so slow? read more

New clean and sparkling location. Unfortunately I was pretty dumb with my order - I had no idea my chicken sandwich is coming without a bun lol ! I guess I ordered without reading properly. But it was not bad - probably saved myself some extra calories. read more

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It's only been about a month since my first review, but I've dropped by Shake Shack multiple times since then, and the issue remains the same no matter the time of day. The service is painfully slow. The servers move with no passion and I just don't understand how the cooks are always so busy but nothing comes out in any sort of timely manner. One note to reviewers - people seem to either not know or forget, but you can order at the front! Just the other day, there was a long line at the kiosk so I walked up to the front and ordered with a worker. And I got my food much sooner than the people who even ordered before me at the kiosk station. read more

Ordering via kiosk was a breeze. Service was quick, we got our food soon after we ordered. The burgers are delicious but quite small and thus, a bit on the expensive side. The ambiance is casual, there's a good number of seats inside. read more

Shake Shack Bellevue Square - Shack Burger and Fries - Burgers Near Me - Bellevue, Washington

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The Bellevue Square location of Shake Shack is super convenient. The staff were friendly and helpful and what we ordered was great! We thought we would have a longer wait for our order because the restaurant was packed but our order came out quickly! read more

Shake Shack Bellevue Square - Shack burger, fries, and a strawberry shake! - Burgers Near Me - Bellevue, Washington

when you venture over to shake shack you best believe they will shake up ya life if you know what I'm sayin.. & dat sauce tho. lil slow for a borgor but then again.. they aren't regular fast food.. they are coooool fast food!!#ShakeShackMakesYouEdgy read more

Shake Shack Bellevue Square - borgor - Burgers Near Me - Bellevue, Washington

One of my all time favourites when it comes to burgers and sandwiches. The chicken sandwich is probably one of the best. A perfect blend of succulence and flavour. Their cheeseburger is amazing as well. My wife tried the veg shack and it was not great at all. But they were gracious enough to take it back and served us fried and chicken bites, which were again amazing. Their non-shake drinks are decent and could be avoided. And vegetarians, sadly not many good options here. Definitely in my top 3 fast food chains. Also one of the few fast food chains where the food is served at your table. The ambience gives a premium feel as well. read more

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The burgers were freshly prepared and tasted awesome! Brioche bread buns were great! The service was very slow probably due to an avalanche of online orders as we saw a long line of people lining to pay as we waited for our orders. The place was very clean and AC was great for a warm summer day in Seattle! read more

The burgers are ok and very small. The fries are just regular crinkle fries that taste frozen.

I had the blt. The sandwich was quite small. It tasted good though I ended up with a wad of bun with nothing in it. The music in the restaurant was oppressive. read more

Amazing service & food! Shakes are the best ever! Staff is very kind and helpful. Restaurant was clean.

Was excited to have a Shake Shack near the office. Always a fan of the place. However, maybe it is still growing pains, but the turnaround at this place is much slower than I had hoped it would be, to the point where it is not a viable option for a quick lunch. We are talking 30-40 minutes wait after you order for your food. Tried it three times just because I thought the first time was a fluke. Second and third times were just as long of a wait, whether I ordered at the kiosk or in person. I expected it to be popular, but each time I went, it wasn't fully loaded by any means. So, I am just baffled by how long it took. Even when ordering from the app, ordered 30 minutes in advance of when I arrived. I still had to wait over a half hour for a simple burger and fries. Hopefully this course gets corrected. It is clean, the staff is friendly, and the shake shack burgers are of course good. The wait knocks it down 2 stars.... if not more if you are really trying to fit within your lunch break times. read more

We left Earl's to grab Shake Shack instead because we were craving burgers, fries, and nuggets--only to have the entire experience ruined by a series of disappointments. First, they were out of ketchup. Let me say this: ketchup is essential when you're serving burgers and fries. How does a burger joint run out of ketchup and think that's acceptable? Even worse, there were six employees standing behind the counter, and not one of them thought to take five minutes to run to QFC (which is just a couple of minutes away) to grab ketchup. It's embarrassing and shows a complete lack of care for the customer experience. On top of that, there was no water available. We had to ask multiple times just to get water for our group, which shouldn't even be an issue. These kinds of basic service failures make it clear that management isn't on top of things. We left Earl's for what we thought would be a better experience, but instead, it was an embarrassing disaster. Shake Shack, you've got to do better. read more

Tried chicken burger, it's good but portion is small. Ensure taking sides like fries or shakes to make it a meal. Sitting inside is limited and service is also on slow side. We were there on Friday 07/26 around 9:00 pm and they ran out of shakes so we couldn't taste one. read more