It's Pandemic Time! We came to NH to play our 1st Soccer Tourney. After a tough day on the fields we were on the way home. Stopped by to refuel and grab something to eat on the way. At this McDonalds, which is mostly drive through because of the pandemic, we decided to stretch our legs and go in to purchase the food. After ordering the food and getting the receipts with the order number, the cashier disappeared to help fill up drive through orders. I guess this is a priority for the chain during Covid. There were two customers inside (the rest of the store is taped up - no sitting). So we waited extra-long (maybe 10 minutes) without anyone acknowledging our existence. After I asked who is working on our order, an employee, tall young man (about 6ft) in a gray top and black pants uniform with short hair and a Covid mask came from somewhere in the back, quickly filled a bag with a couple of food items we ordered and came to the window announcing to us what was in the bag... I have no idea what my 11 year old son ordered (I paid for his and mine order as one)... but I have this huge order number on the receipt. I asked the employee to let me know what order number he filled? He refused to take two steps to the order station screen and read the order number. He also made fun of me in front of other people saying loudly "What, don't you remember what food you ordered?" - in fact - I never do! - I always order food by the picture and the number next to it! - I never remember their elaborate meal names - this is not my thing! I asked my son what he ordered, compared my own from the menu list on top and said it looks like ours. I took the bag in frustration because behind us was another waiting customer and I started walking out of the restaurant. In the background I hear a loud "Geez!" My son said "What is it, dad?" I told him the employee was really frustrated. I walked back to the service person and asked why he was trying to diminish me as a customer, in front of my little son. He asked me "What do you want sir?" I said I would like an apology now. In response, he said "You must leave now. You are being rude." I responded "Your service sucks, you will get my review." I took the bag with my supposed food and left the restaurant. We sat in the car and we opened the bag. Our drinks were missing. Cashier explained to me that drinks are filled by employees only during Covid. I took the bag and went back to the restaurant. I met the same employee who was demanding I leave, with a raised voice (He also threatened to call the police unless I left, because I was "being rude." At that moment, a lady manager in a dark blue shirt showed up. She asked what I needed, and I asked for the missing drinks. The manager quickly filled the drinks according to our order and asked me, with another apology, if I would like my payment back. I pointed out to the rude employee that this is the service he needs to learn. I did not take the money back, but I did thank the manger and left the restaurant. Driving back home eating the food we've got, frustrated with the McDonalds employee service - we realized this employee never asked if we would like any condiments included. We just swallowed our food, seeped the drinks, and chewed our french-fries without ketchup!... read more