Really great McDonald's for kids! It has the largest play place I've ever seen, and my kids absolutely loved it. They could've stayed for hours. The food was just okay, pretty much what you'd expect from McDonald's, but honestly the play area is the main attraction here. Definitely a fun stop if you've got little ones! Quick food once ordered, came out in minutes. Tried the new huntress kpop demon hunters box, def not worth $11, but the kid liked it. read more

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worthless employees ! waited 30 mins for a happy meal! asked for our money back and then they rushed the meal right out! bypass this McDonalds read more

This was an unpleasant Mcdonalds visit. My nuggets and fries were cold. The soda was flat. The inside was dirty as well as the bathrooms.

Food tasted terrible and the line took at least 30 minutes and then when I went to order a bus full of kids came out which then made my order even slower so so much for "fast food". read more

Smells everything bad service is so rude and so slow!. I never give bad reviews so keep going and stop at a different one.

Nobody working at the front counter!!!! no cash!!!!!!!!!!!!!!!!!!!!! food takes forever to come out!!! store pretty clean tho! read more

McDonald's - Burgers Near Me - Mount Vernon, Illinois

The food is okay but it was missing Bacon on my bacon burger. The service was good. The Ambiance sucked it smelled like a men's bathroom at a bar. Edit: The burger has given me stomach issues. read more

The food was okay, my families fries were burnt and old. We were missing several items including large drink, and 3 of their 4pc nuggets. When we confronted them about it they tried to say the items we ordered were on the tray but they clearly were not. The floors were really dirty, the table had left over crumbs. read more

McDonald's - French Fries. They are burnt - Burgers Near Me - Mount Vernon, Illinois

This place is ABSOLUTELY HORRENDOUS do not come to this location!!!!! First of all they gave us somebody else's order and took forever and when they finally did give us the correct order the bun on my burger was hard as a rock. Also the tables were sticky and disgusting they looked like they were never cleaned. The worst part is this business is supposed to be open 24 hours but apparently not when the workers decide they don't wanna work anymore cause at around 2 am a guy marched into the play place area and told us to leave because there were only a few people working and they were gonna close the lobby. It's just a bunch of ghetto kids that don't wanna do there job!! read more

Waited 15 minutes for anyone to come up to the counter. Waited 25 minutes for 3 drinks to come out (the only thing we ordered). Very slow service. Was supposed to be just a quick stop and was not acknowledged the entire time we were here. read more

Ordered chicken nugget meal and 2 McDoubles. They gave me a barbecue chicken sandwich in a nuggets box (didn't notice until I got home, super disappointed) the McDoubles were flattened and covered in grease and seemed 12 hours old. They were disgusting. Young guy at the pickup window seemed really flustered. It sounded like they messed up the order in front of me too. read more

Was asked to pull forward waited too long for my food back in the days you could get served at the window but not anymore your just a number to big corporate stores it really irritated me to have to wait for something that should have already been made read more

McDonald's - Waiting in line - Burgers Near Me - Mount Vernon, Illinois

Came to eat for lunch but ended up eating stale fries for dinner. Staff also decided today wasn't the day to wear hairnets. Not to mention the 6th Great Lake at the soda dispensary. Also ran out of Coke. How in God's name do you run out of Coke??? read more

this gets a one star review the service here is unacceptable. I went to the front counter and waited 10 minutes before other customers had to tell me that they weren't gonna come to the counter and I had to order from the electronic thing. This is diabolical this service here needs to get better please. I've been waiting in line for 20 minutes before I could even get my food. looking at the back it is unsanitary. I do not see gloves nor hair nuts. I am very disappointed in Please do better in the future. food, is not considering the fact of unsanitary read more

Stopped to grab a quick breakfast. We were told to wait at a designated number because the food was being prepare. The food came it was absolutely cold! Not sure why we had to wait since we ended up with cold sandwiches. I won't stop in Mt. Vernon for anything but gas and even that's a lityke shaky. read more

TLDR: IF YOU COME HERE GO THROUGH THE DRIVE THRU - coming inside isn't worth it. We stopped here for a late lunch on the way through. The building was nice enough BUT - We ordered at one of the kiosks then sat down. A guy then came and sat at the table behind me. The restaurant had plenty of open tables where he didn't have to be right behind us. Then he asked if we could give any of our food that we didn't finish. Then he started getting into a backstory and I couldn't really understand what he was saying. Before he'd started talking, he was making me uncomfortable. My dad told him that we were just trying to enjoy our lunch. The man sat there for a while before he got up and (as he walked away) told us that he "hoped we ***-****** starved." And he said it loud enough I think a nearby family could hear it. And they had young(er) kids. And surely some of the employees/the manager heard it. And as far as getting our food - we'd ordered at one of the kiosks and took a table #/tent as instructed. We sat down at a table and had the above encounter. The last we'd heard of our order was that they were making the medium vanilla shake I'd ordered. We'd only ordered a single quarter pounder, a single plain cheeseburger w/ only ketchup, a med Coke, and a med vanilla shake. Well, the above encounter happened and we still waited. Eventually, my dad got up to see what was taking so long. The manager said that it was right there on the counter. She said that they were short staffed and couldn't do table service. Which I get, but why didn't she call out that our order was ready and to pick it up at the counter? The restaurant was empty & quiet enough that we could've heard her call it out. The whole experience left a bad taste in our mouths. read more

we did I not get our food . we did not get served . the seats were so hot . it was so disgusting on the inside . read more

I Came to this McDonald's yesterday I traveled a long distance to go to Mount Vernon for the Solar eclipse. McDonald's was very accommodating to let us view the solar eclipse from their parking lot and they even let the employees out to view the once in a lifetime event. This was extremely cool read more

Bathrooms were disgusting. Soda was flat. Place was filthy and smelled terrible. We literally could not sit down to eat because it smelled so awful. If I could give zero stars I would. read more

The fries were fresh but everything else was not. The burgers were cold and the apple pies were hot but the filling was dried up and the crust was hard. Yuk unless you like apple pie flavored gum. read more

If you come through the drive-thru, beware of the manager and her coworkers talking smack about you in Spanish because they think you can't understand them. Also, if your card can't be tapped, tell them upfront to avoid the aneurism since they don't know how to insert the chip. Honestly, this place is a laughing stock. read more

If a negative starts were possible this place would have -5! I just went through the drive through I had to restart my order 5 different times. The lady working the window did not know what she was doing. After my order was finally placed they gave me the complete wrong thang. After telling them Jt was not right they tried to reassure me that i was the one in the wrong and they were right. I than had to go inside and have them get me the right order. And once again they have me the wrong order. The food at this establishment was soggy and not good at all. If you go Mount Vernon, Illinois, do not go to McDonald's on Potic Avenue!!!!! read more

I usually wouldn't review a fast food chain however this location was absolutely horrible. Traveling for the holidays and stopped here for coffee and fries. Ordered my food and proceeded through the drive through. We waited forever! No exaggeration it was at least 15 minutes! Not sure what was going on or why the heck card weren't asked to pull up and orders brought out to them when ready to keep their line moving. Get to the window and speak to the lady who completely disregards the acknowledgment and says nothing. Get my items and thankful that the bag is warm so thinking my fries are hot and fresh. Wrong, they are all burnt. Complete waste of time. read more

McDonald's - Freshly burnt fries - Burgers Near Me - Mount Vernon, Illinois

I have waited 15 minutes for one singular McChicken. Will not be coming back. Horrible. read more

McDonald's - Burgers Near Me - Mount Vernon, Illinois

Waited 20 minutes for an order. Crispy chicken was the hold up. Had to have them remake the cold food that sat while cooking the chicken sandwich. Now, we are headed to another McDonalds to remake an order for my special needs child. DO NOT GO TO THIS LOCATION! read more

One of the cleanest McDonald's I have been in. The dine in area was immaculate. The women's bathrooms were dirty (specifically 2 stalls). I had stopped in the bathroom first and the sight of it left me to pause but as I was washing my hands a lady came in with a cleaner in hand. They also provide a military discount to any military members with their i.d. read more

Very quick service here--the Egg McMuffin was really good here. Hot and fresh. The hashbrowns were good also. Nice friendly and very quick. read more

McDonald's - Egg mcmuffin w/ hashbrowns - Burgers Near Me - Mount Vernon, Illinois

We pull up to the drive through and it has a lot of good items on the menu. Too bad they are all discontinued. We asked for glazed tenders. They no longer carry them. Etc etc etc. Then they add more food to our order, said it was less, but charged more. It's way over the time we should have been gone. Each fry should have at least 3 crunches to each bite. Believe me. I know. My kids have loved fries for the longest. But this place is never hit or miss. It's always miss. Won't be back! Now it's taking forever for them to change our order to where it was right. Overcharged and order short. Smh. Do not recommend!!!! read more

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Any place that offers military veterans a 20 percent discount gets 5 stars from me. Ordered 2 Fish Filets with small fries and it was good. Service was quick and customer service was great! read more

I went to the Broadway location. My order was One plain Fish one Fish with lettuce and cheese only shredded lettuce is typical. He repeated back to me one plain fish one regular fish. After getting it figured out then I ordered a sweet tea. Get up to the window hand him my card, he walks away he comes back scratching his head and says you want to receipt? I said yes and my card back of course I checked my card.When I got up to the window to get my food I was handed a bag no drink I said I also have a sweet tea she turned around and searched and found my tea and handed it to me when I open my sandwiches the lettuce was just a limp leaf of lettuce not shredded and they charge me $.25 for that. What is wrong with people read more

McDonald's - Limp lettuce - Burgers Near Me - Mount Vernon, Illinois

Yes, I know I promised not to review any more McDonalds but this ones a trip. There is actually a Greyhound bus ticket agent inside the McDonalds. Well, its rural Illinois and everyone has to do double duty. Warning, last gas stop headed west on I-64, fast food choices are few and far between past here headed West. The place is good enough, food typical McDonalds, but a word of advice to the manager, time to change the grease/oil in the fryer - dude, its past its prime. read more

Waited 10 minutes for a frappe while employees sat and watched me and my friends stand at the counter and wait. My good friend Jonathan politely asked for a water cup and after 10 minutes of waiting for one we left. My other buddy Kobee never received his Oreo McFlurry that he had been wanting all day and walked out almost in tears. Do better. read more

Came by here today decided to order something new. Got a double bacon quarter pounder. They made me move up to the waiting area in the drive thru. I waited about 15min while numerous cars got there orders. I finally got mine drove to work when I realized I got a patty cheese and a bun read more

Last couple times I have gone I have been very sorry I went! Used to love their French fries and even those haven't been good.

Personally In my experience my good friend Jonathon waited 15+ minutes for his water and never received it after getting stared at and workers talking about him needing a water. I waited almost 25 minutes for my scrummmm diddddily umptious crispy chicken sandwich, 3 large Big Mac combo meals', 2 triple cheeseburgers, 4 large Carmel frappes, and 6 large fries for my movie night at home with my baby girl Jaycie Smith. My good friend Jonathon not getting his water was extremely racist and me not getting my food is very fat phobic- Jake Williams read more

Came through to order something small to eat. We ordered a large coke, two cheese burgers, a McChicken, and a double cheeseburger. The lady at the first window was very nice and payed us out. As soon as we got to the second window we notice that all the workers had masks. That would be mice except the fact that the manager in the blue shirt wasn't using hers OR WEARING GLOVES! Handling food!! No greeting was given to us and we were just given the food without any conversation. This was the most disgusting and disappointing visit to any Mcdonalds I had been too. Go to another McDonald's and not this one!! read more

Came through on my way back down to Florida. Only one person was in front of my in the drive thru and it still took over 10 mins to make it through. Very slow. My egg and cheese sandwich was great! Very fresh. Fries were old and a bit cold. Wish the fries were as good as the sandwiches. Would return. read more

The signs on the door indicate 24-hour drive through and lobby opening at 4 am. Yet at 4:30 am on a Tuesday, there was no response at the drive through window and the doors were locked. There were lights on and at least one person inside. We rattled the door but to no avail. We went to the Circle K next door for our coffee. This is a huge, new-looking McD's but they certainly fell short for us. read more

It was nice I was able to get a nap while I was waiting for my food. Other then that food was good. Just glad I was not hungry.

The fast is taken out of fast food at this McDonald's. It is a rare occasion when they actually get your order correct the first time. You must always check your food or else you will undoubtedly be coming back to correct the order. The staff is very unfriendly or unhappy and have no problem showing you. read more