This location has been redone inside, so it is bright & inviting. I just stopped from a road trip to get an iced coffee. I decided to make a healthy choice; apple slices instead of fries. The apple slices in the sealed bag were brown and mushy when I opened them. I'm glad I did not order them for a child and hand the package off without checking. Yuck. (I did take them back up to the register and she offered me another package, but at that point I was no longer interested). I asked them to please check the rest of the packages. read more

McDonald's - All self order kiosks. The mile at the drive through was very long. - Fast Food Near Me - Mt. Airy, Maryland

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Managers and workers are just lazy and scare at this Macdonal's I will never go here again. I was there around 5am today and at the door it said they open at 5am to dine in but they have me waiting for 15 minutes and never open the door and i couldn't go to the drive thru because I drive a semi truck so I left because they never open the door they need to hire people the will follow the rules and actually do they job. read more

I've been eating here this one in general a while and I must say until recently it was fine but there new "renovations" suck I mean the interior makes me dizzy and as a 6,4 basketball player the ceiling was like 6ft tall at best to short also the service sucked sat at the counter for 10 mins before getting someone's attention just for a straw food is fine but they moved the drink machine so now no free refills the cheap skates read more

Took 35 min to get my 1 chicken sandwich that is ridiculous TERRIBLE SERVICE FIRE THAT IS OBNOXOUS I had somewhere to be

waited 45 for my food. fries were cold and my unsweet tea was sweet. so much for fast food.

I went inside to place my order because the line in the drive-thru was too long. After about at least a 10 minute wait, the fries in the bag weren't even full. It's not the first time. read more

Mt Airy McDonalds is the worst. quarter pounder was burned and dried out. huge chunks of onion and condiments sparse and on the side and not on the burger. French fries awful too. how hard can it be to cook a McDonalds meal. also shake machine broken again! read more

Overall poor service, consistently gave out incorrect drink sizes, fries were burned, no sauce given for nuggets, and inefficient workers. This place sucks despite being new. Don't go here, go to chick fil a across the street read more

Terrible customer service. LARGE FRIES not even half full. Manager said we ate them on the way home, only my husband in the car.....seriously?! Called to talk to them and they didn't even care. read more

McDonald's - 10 LARGE FRIES, the "manager" said we must have eaten them on the way home. Seriously??!!! - Fast Food Near Me - Mt. Airy, Maryland

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The orders are wrong about 33% of the time. The staff members do not care about customer service. They're there for an easy paycheck while doing the littlest amount of work to get by. They came out to my car and asked "is this your order?" I asked what it was, and his reply was,"I don't know." He handed me the bag and walked inside. I know it's hard to find work that isn't as pathetic as this, but if this is what they're willing to display, it makes me wonder how they treat the places we can't see. read more

I bought 3 chicken sandwiches and some nuggets in a happy meal. Happy meal was fine, but all 3 chicken sandwiches were literally inedible pieces of roadkill, tough as leather and dark like they were re-fried. Drove through at 5:30pm, so where the hell did these pieces of meat originate from? Or when?!?! 1978? This is at least the 3rd time getting bad food from here, so hopefully Ive learned my lesson. Don't let your kids convince you for the happy meal. Do yourself a favor and just go across the street for real chicken. read more

Most of efficient, polite, and accurate McDonalds you will stop at. Never have I gotten an order wrong here, unlike Damascus McDonalds.

Probably the worst experience I've ever had at a drive thru. I don't know if the employees were new and also understaffed, but it took us almost an entire hour to get food. Mind you, our order was not rocket science-- nugget meal, fries, and a McFlurry. When we finally got food, it was someone else's order. The employee who gave it to us was walking around on the phone instead of addressing the incredibly long line with the urgency it needed. Re-accepted the incorrect order and gave us the correct food, and a soda that had been sitting out since before we pulled up to the window. Did not apologize for the insanely long delay. read more

I stood at the register a good 4- 5 minutes. Not one worker acknowledged me. Several walked past. I simply wanted to pay cash for a coke & fries. Didn't want the hassle of using the touch screen. I walked out. Customer service was a -1. read more

2 stars for friendly service. Unfortunately receiving the food you actually ordered and paid for isn't a priority. We ordered 2 McNugget happy meals plus an extra 6-piece. Specifically asked at the window for bbq and ranch sauces. Got home to find no sauce in any of the bags, and the extra 6-piece was missing. Also had asked for the apple slices in both happy meals rather than double fries. Instead they gave us double apple slices in each and no fries. Had two angry kids when we got home. This was my first time at this McDonalds. Probably won't make a second trip. read more

Avoid this location. I normally wouldn't post about a McDonalds. They are usually consist and well run. However as a public service avoid this location. The bathrooms are absolutely disgusting. They looked like they hadn't been cleaned in a week. It makes you wonder about the back of the house! read more

This McDonald's has consistently sucked for over 20 years. As a resident of Mount Airy that lives only 2 miles away, I typically travel to Lisbon or New Market, 10 miles round trip for both, rather than frustrate myself with the poor service that this McDonald's regularly delivers. Always some issue with the order or ability to process the order. I take a shot every now and then that things have improved, but there is always an issue. Never at the other two locations. Go figure. Travel a couple of extra miles for a lot less aggravation. read more

Must have ordered from them a dozen times now since I moved into the area. Look, I don't expect much from McDonald's: cheap burger, cooked food. But every single time the fries are a soggy mess, the employees barely look at you as they carry on their own conversations with their co-workers, which I guess is why the burgers and fries are gross and underdone, them being too busy for their job. read more

The drive through here is THE ABSOLUTE WORST!! Was stuck in line this morning for over 15 minutes. No apology from anyone. No explanation. No matter the time of day, it always seems to be an issue. Update: this morning it was pouring rain so no one in line at the drive thru. They said my food wasn't ready and asked me to pull around. The wait was about 5 minutes. There was a coupon inside as an apology...that expired last year. read more

McDonald's - free medium fries and medium soft drink with the purchase of a mustard sandwich - Fast Food Near Me - Mt. Airy, Maryland

You'd think with Chick-fil-a new a cross the street McDonald's would've picked up their game!! Nope!! Twenty minutes in the drive-thru is ridiculous!! 8:30pm isn't that busy. Three people standing in the pay window chatting! Get to work and speed things up!! Any manager present ? read more

This McDonalds tried to open on Christmas and it was a disaster. 30 minutes in the drive through line, soda machine broken, cold fries, missing sauces and a guy who was at least trying his best at the window but clearly not his permanent job. The manager of this location needs to be retrained, shown how to organize the crew or step down. Some McDonalds are really quick with perfect orders and others, like this one, struggle with just moving the cars through in under 20 minutes. That's on the manger. read more

Took family there this morning. waited 30mins in the drive through. Employee at first window snapped at me because she kept reading me the wrong order and I told her that was not what we ordered. Get to second window and had to explain to that employee what my order was. Finally get our order and we pull away to head home and find that our food was so burnt we couldn't eat it. read more

You want to be cussed at hair found in your chicken biscuit and not given the correct food you ordered? Come over here. They kept saying they gave us our items but they didn't give us our hashbrows and then wanted to cuss at me after I said thank you. read more

The manager is so rude, she gives attitude to the other employees for no reason, She is rude to the customers when they don't do anything wrong. She is a old grumpy old lady who needs to get a new job because working at fast food is not her thing. The other employees also say she is mean. bad customer service. The managers name is Joan. She needs to get fired or something. Because there's two people in the bathroom and one bathroom stall. She also kicked my friend out because there were 2 girls in a stall because they had a girl emergency and didn't let them explain read more

The people are nice and they usually try really hard to get the food out but because of a poorly chosen location and being understaffed i spend about a fourth of my life in the drive through read more

the manager is so rude she's mean to the other employees trying their best to do their job and a lot of the employees are young and still in highschool and the manager is treating them like they should know so much better than they do. it so bad other customers have come up to me and my friends talking about it and have agreed with us and joined in our conversation. the manager has kicked out kids minding their business eatinf their food for no reason as well. bad customer service, do better. read more

I come to this McDonald's once or twice a month because my 3 and 5 year old It! But I have to say, the manager and all but one employee were so unhelpful and rude it is almost unbelievable. The manager had a scowl on her face and was went out of her way to be rude. I work in healthcare "Saving lives most days" and am constantly told to remeber good customer service! So not only am I saving asses but I am KISSING them too! There is a McDonald's in the county were I work that the entire staff are from other countries. They make the best food and are can barely speak English, but are the sweetest, most courteous group of workers!!!! Shame on the group working here! All from the US and act like a bunch of zombies read more

It was a long day of helping friends move. After starting in Elkridge, we ended up in Mount Airy pretty late in the afternoon. My son, my wife and I were all exhausted, so we wanted to get something quick. This McDonalds seemed the best choice. Can I say how wrong. Though I did eat the food, and I wasn't really bad, the place was filthy. My wife and I actually used a wipe to scrub down the table rather than let our kid eat at it as it was. In addition, we would not let him play in the play area as it looked like it hadn't been cleaned in years. Finally, the customer service was terrible. When our food was finally up the woman working the counter never even let us know. A while later, she got somebody's order wrong and said she didn't care because she probably wouldn't be there very long. Just don't go there! PLEASE! read more

How can you mess up hamburgers? How can you have a drive through that takes 30 minutes? Im not sure, but the Mt.Airy McDonald's has perfected it. This isn't once and awhile, it's an on going thing. Before Covid and up through today, I wonder if they are even trying at this point, or have they just accepted they are swirling the bowl and just stopped fighting it. The only reason they're still here is because there isn't another 24 hour place close by. read more

Its a McDonalds, what am I supposed to say? The food is terrible, it costs more than it should, and it seems like everyone I knew in high school works there now. Plus the goddamn McFlurry machine is always fuckin broken. read more

I don't understand why they have a drive through. I've been sitting in a drive through line for 20 MINUTES. That's ridiculous. Zero urgency. Asked the person at the drive through window if they still were serving an item. Went silent for a good 3 minutes and when I said "Hello" she said "yes". Had no idea I had been sitting there waiting for her to respond. read more

This McDonald's location is one of the best I've been to. (Not saying I go here often) But when I feel like I want a quick burger or even a little something sweet, this place is where I'm at. The staff are extremely friendly and knowledgeable, while the place itself is very clean and approachable. The overall service and atmosphere is pretty good; last I noticed, they had some nice modern country music playing in the background and maybe even a few pop hits from the radio for all to listen. Anyone wishing to get a nice tasty bite to eat should definitely consider this fine McDonald's restaurant. read more

The beautiful young man at the second window with the ponytail was so pleasant and had a charming smile. I came through at 7am on Sunday the 26th of Feb...holler at me plus my food is always on point here...love the people. read more

McDonald's - Hot Hazlenut Latte is in point this morning. - Fast Food Near Me - Mt. Airy, Maryland

Horrible place. Tonight had the privilege of going there 2 times because they messed up the order (pretty much the standard there) but this was for 1 of my kids so had to go back. Got the right stuff this time and got home to eat and then 2 of the cheeseburgers has 6-8 inch hairs embedded in them as a special thank you for having to make 2 separate trips. I don't get grossed out easily but this almost made me puke. The burgers and fries were cold and the milk shakes initially given to me were actually chocolate milk consistency. The burgers with the hairs in them are more flat than the typical gross standard which should have been a sign not to eat them. I called for a refund and they told me I could get one but would need to drive out a 3rd time. Seriously? In their favor they did remake the chocolate shakes on my 2nd visit. There is a McDonald's in Woodbine. Would recommend avoiding the Mt Airy one at all costs. It's a shame because they are closer in Mt Airy but their quality has been very bad since Chick-Fil-A opened. read more

Waited over half an hour for a messed up order. Not sure what was going on, but it seemed like the manager was clearly struggling.

Well, it's a McDonald's so.....what can I say? The same cookie-cutter commercially stamped-out fare that's available worldwide. The only reason to review any particular McDonald's is to rate service, cleanliness, and execution of the brand's food. This location, while friendly and usually clean is not among the fastest. Don't patronize this location if you're in a hurry. read more

Roaches scuttling across the floor in plain daylight. Will never return as I don't want my house infested with them if two ride my pants leg. This store is in drastic need of a renovation and thorough cleaning. read more

Got super sick the other day after eating at this McDonalds. I will NEVER eat here again. Still looking for my refund. I had a cheeseburger. My daughter also got a cheeseburger happy meal- thankfully she only ate the fries. Disgusting! Also drive thru line took forever. read more

We stopped at 9:47pm Friday night, the store is open 24 hours, and placed our order in the drive thru. We paid at the first window and went to the second window to pick up. We were asked to pull around to the left to wait for our food. At 10:10pm my anger was out of control, my husband and son went into the restaurant with the receipt and spoke to the manager. She said she didn't know what happened and apologized and got the food together while the rest of the staff just stood around. She also gave him a gift card to use at another time. When we got home, I read the gift card and found it was ONLY for the month of June and ONLY for the Mt. Airy location and only for the free receipt of either a 6 pc mc nuggets, a mc double or medium fries!!!! Super inconvenient, and not usable as we live in Germantown. So disappointed with the customer service we received and the fact that they FORGOT about us, was horrible. read more

Never looks like the picture, but we all know that going into it. If you want some high sodium goodness. Hit this place up. You know what happens later. But it taste so good. read more