We ordered several items and I asked for two of our chalupas to be chicken and cheese only. We got home and saw there was sour cream inside as well as lettuce. I called the store and spoke with Gabbie who informed me I needed to come back to the store with the items to show her in order to get a refund. I asked her why I needed to spend my gas and time to come and correct their mistake, she replied that she needed to show her employees that they messed up. Terrible customer service and obviously failure to follow instructions for my order. read more

Disappointing! Whoever was working the night shift on July 17th , 2026 needs to be fired. I had a car full of hungry kids, and after driving out of the way we arrived at a Taco Bell that was closed at least 20 minutes earlier than it was supposed to be closed. The sign posted on the door says service is available until 12AM, but no one was present, and all the lights were off. I will never come to Thai Taco Bell again and would never recommend this location to anyone if you could avoid it. read more

Chalupa shells were hard, cold and stale. the food left a bad taste in my mouth. there is much better fast food nearby.

Absolutely Terrible. Ordered 3 basic hard tacos on 2-19-2026 at 10pm and they were practically empty and the shells were stale. I do realize that this is fast food however, there is no attempt for customer satisfaction. read more

this place is actually the worst I asked for supreme tacos they were regular then I said something they said nothing they can do I then paid for four more supreme tacos and they were regular such a scam I should throw this garbage food in the garbage managers face read more

Taco Bell - Wow look at that garbage taco took a bite worst taco of my life - Fast Food Near Me - Mount Airy, Maryland

Do not ever eat here. I am not even trying to be dramatic but the past 12 hours of my life have been hell. The staff is so careless they made us wait extra time for a nuggets to be cooked and didn't properly cook them all the way. I have never experienced more pain throwing up with stomach issues every 30 minutes. This is the worst food poisoning I think you could possibly get. I've always been questionable of this crap hole and their staff but this has done it for me. read more

We stopped here on a Sunday around 12:30 after a softball game. We were with a couple of other people and talking as we went in. Had I noticed how incredibly dirty it was, we would never have ordered. The windows and doors were all filmy, spotted and just dirty. The floors were actually sticky and had food and napkins under a lot of the tables. Luckily we found a clean one after we ordered. I stood there and watched the manager on duty making and serving food with no gloves on. I'm sure the food inspectors would love that!! My daughter ordered plain chicken strips. The cashier did not read our order back, and she wound up getting spicy chicken strips. I took them back up and told them, the manager told me they had rang us up for spicy but what she really wanted was the $5 box. So they changed it out for her but did not refund the difference. The beverage area was very messy and all the straws were damp. It was pretty gross. They were out of lids and the whole area needed cleaned up. At first I thought they might just be short on staff and that's why things were so crazy. But after looking I saw five employees working. I'm not sure if there were more or not, but they could have had one employee check and clean the dining area. On top of everything else, the ladies room was messy and completely out of toilet paper. I would not suggest stopping here. I would recommend traveling around 10-15 more minutes in either direction and just stop at another KFC or Taco Bell. You could always just go somewhere else altogether. read more

Taco Bell - The manager was preparing food with no gloves. - Fast Food Near Me - Mount Airy, Maryland

I rarely leave bad reviews-especially of fast food places because...well, it's fast food. BUT I am so sad to report that this is the worst Taco Bell we have ever been to. We have been here on two different occasions where BOTH times we were asked to pull around to the side of the building for our order (latest order was 4 tacos, burrito, cheesy roll up and macaroni & cheese). We had to wait 10 minutes for an incorrect order, and then another 15 for our actual order. While the employee was very polite and sincere in the long wait and incorrect order, it's an extremely frustrating experience to wait almost 30 minutes for an order. We tried getting our money back and just leaving, but they promised our order would be right out. It's hard to leave a restaurant when you have hungry kids in the back of the car and you keep thinking SURELY the food will be out soon. :( We won't go here again. read more

It wasn't my first choice, but it was fine enough for food to eat while driving. Inside, the soda fountain area needed some tidying but the sauce containers were stocked well enough. It didn't take too long for my two burritos to be prepared and my name called. Once on the way, I was able to determine that they were assembled and folded properly. A-OK. read more

Taco Bell - KFC/Taco Bell in Mount Airy MD - Fast Food Near Me - Mount Airy, Maryland

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Absolutely disgusting disposable Taco Bell. Needs to be shut down. They put ranch sauce inside of all the food we ordered... who does that?! Cold, soppy, wet food. Soda machine was out. Horrific service. Shameful. read more

As authentic as it gets. I havnt had a quesarito like this since my days in Oaxaca Mexico. Hats off to the chef for an amazing journey through the regions and flavors of old Mexico. This is some serious Mexican that may not be for the average American. read more

Please flatten this disgrace of a business and build a Roy Rogers. Unfortunately my children love TB and KFC. The drive thru employees either speak VERY POOR English or are obviously miserable with their job. There's usually about a 30% chance we get the correct order. Pretty much an all around shit show. read more

I really like this location. Food is always good and the service is usually fast. Today's visit was no different. Restaurant floor, lobby and restroom were clean and neat. Napkins, straws and condiments were filled and organized. At the time of my visit, it was very busy, but the employees worked well together and provided great service. read more

Ok, let me say that I have NEVER had a taco bell or KFC mess up my order. We pulled into the drive through and there was 4 of us in the truck. So we pull up and nobody else got taco bell so I said my order myself. We got a 4 Chicken combo, 3 piece tender, 2 cokes, Sierra mist. When I said my order I said 2 doritos locos tacos with meat and lettuce NO CHEESE. And a baja blast. We get to the window got all our stuff from the KFC and my tacos. We had to ask for the baja blast again because the person forgot it. Mind that by the time we ordered the whole drive through in front of us had already pulled through. We stop to eat. Everyone except me got what they ordered except for me. I said no cheese and got my doritos tacos with no lettuce and it was full of cheese. I have never had such bad service at any taco/kfc combo restaurant. read more

This place should not be called fast food. It took me 5 minutes with only one car in front of me to even order my food then when I got to the speaker they told me to wait. I waited another 2-5 minutes then I pulled up behind the car that was in front of me and they were still waiting to get their food! They finally get it and it's not even everything they ordered!!! But I waited another 5 minutes before I even received my food! There were like 10-15 people now behind me waiting to get through the line. This place should be ashamed of their customer service! I will never go to this Taco Bell ever again!!! read more

Twenty five minutes in line at the drive-thru and they didn't even give me the sauce I asked for? Not cool, Taco Bell.

This place is filthy. Wish I noticed before ordering. My daughter's quesadilla had black char all over it - looked like burnt cheese from the grill. Portions are smaller than a good Taco Bell. Whole family had stomach issues a couple hours later. read more

The young man who worked the drive through on the Saturday evening I attending the fine establishment is a real g

I never thought I'd be leaving a review for Taco Bell but here I am. We were grocery shopping and stopped for a really late dinner on Tuesday, May 9, 2017. We pulled in to the drive thru at 10:59 PM and I really hate being that person that visits an establishment right before close. We didn't get their names but two ladies were closing and they were so friendly and quick and still took our order despite us getting there at close. I'm not a huge Taco Bell fan but would def go back due to the high level of customer service. read more

The food was pretty good. Service however, was terrible. They forgot many of the meals I ordered and I am very disappointed. Could have been better and I don't think I'm coming back. read more

This KFC/Taco Combo is the worst. The service is horrible. The last time I went there, I had to wait 35 minutes for chicken. Tonight I went there, hoping to get a taco, and sat in the drive thru-line for 15 minutes. When it still did not move, I parked my car to go inside. I stood there at the counter for another 15 minutes and never got waited on. One employee saw me twice. The first time he was walking around in the back of the kitchen on a cell phone. It looked like there were only 2 people working. I left and went to Burger King instead. read more

I got the same service as Tracy except I waited around 35-40 minutes in the drive thru for my food. I went previously to this taco bell around 10:15 and got to the drive thru and got to the window and was told "one moment please!", waited 10 minutes and said "hello!?" repeatedly. Only to have them turn off the lights to the sign and never actually tell me they were closed. Out of the two times I went there I was very disgusted with the service. Do not let this type of service stand. Do not go to this store! read more

Taco Bell breakfast is the greatest thing to hit this planet since Waffle House. The Breakfast Crunchwrap is full of crispy texture from the grilled wrap and hash brown while also maintaining soft oozing robust flavor from cheese and egg, all topped by the meat of your choice. The Breakfast burritos are endless and innovative, and the Cinnabon minis melt in your mouth reminding you of simpler times. But you can't get any of that cause this location DOESN'T SERVE BREAKFAST!!!!!!! read more

Horrible place, food, service, not clean, could not even give me change for my purchase. Manager needs to be held accountable

The location in Damascus is under construction, so on rare occasion I will stop by this location to get my fix. The drive they service is an abomination. For a "fast food" place, they take forever! To give you a point of reference, I was third in the line of cars. When I drove in, I was immediately at the ordering station. It took ten minutes for someone to even get with me, and then another ten to get my order. Just, no. :( read more

Currently throwing up, the food tasted off, like it's been sitting for a long time, and the staff had no personality. Editing my review today, had to go to urgent care as I still have diarrhea and am unable to eat and I was diagnosed with an infection that comes from, you guessed it, food that's been infected. read more

Still can't understand why this is the only fast food restaurant in the region that can not hire and retain enough staff. The wait times here have been horrible for years, every local knows this. Problem is in a small town there are not a lot of other options and I happen to like Taco Bell and KFC food. So I keep trying however easily half of my visits have resulted in me leaving and finding another spot once I count the number of people already waiting. I've waited as long as 40 minutes for my meal and I'm just not doing that anymore. read more

The workers are ignorant as hell... not to mention they're slower than dog shit. Expect AT LEAST a 25 minute wait for your food...

Terrible. Food is sloppily prepared, ingredients always missing, some employees are OBVIOUSLY high, the only helpful employee there was Connor. read more

A fucking joke. Order 2 soft tacos and a Mexican Pizza. Not out of the ordinary. Oh hell no. Pull up and have to wait. Tacos have wilted fucking lettuce with a dab of sour cream on only one end. Mexican Pizza - it tasted like burnt oil. This owner should be shut the F down. If you all need your taco bell fix, and we all do, go to the one in Germantown next to Chic fa Lay. Don't ding me on spelling. Lol read more

Absolute morons. All these people care about is having fun and throwing whatever food that's in front of their noses on the persons tray. Maybe the management should take more than 5 minutes at the interview before they hire some random high school drop out on the street. If the area around was a black hole, Taco Bell would be the very center of it. The only reason i ever come here is because I like the food. Except half the time, I can't enjoy it because my order is wrong. They claim to have changed employees every couple months. News for you, it gets worse every couple months. The Floors are always dirty and so are the people's attitudes. Something must be changed. read more

I've been in line for twelve minutes and haven't even made it to the order speaker yet. This is ridiculous!! The customer service stinks!! I won't be back. It's like this EVERY time we come here. I don't know why I came back here. read more

I walked in to order some food one day at around 10:45 and told by the Rude Manager "We are closed come back in 10 minutes". I left and I have never gone back and never will. This has always been a terrible Taco Bell. Stale taco shells and long waits are the norm at this store. Go to the Taco Bell on 1314 E. Patrick in Frederick. read more

So I laughed when I saw the 1 and a half stars. I thought it's a Taco Bell, who cares. I then waited in line for 15 mins.

LAST TIME I TRY TO BUY HERE. Timed it! 5 minutes at the order menu; nothing said to us. Finally asked, "Hello, anybody there?" "I'll be there in a minute!" was the response. Waited another two full minutes, and then drove off. They need to hire somebody other than folks who behave like inbred hillbillies to work there. read more

This was the WORST Taco Bell I have ever visited. They got or order wrong TWICE in the same visit. The crunchy taco shells had a rancid smell. One guy in line had been waiting 20 minutes for his burrito which, it turns out, had been made but was sitting in the back. So that lucky guy received a cold burrito for his wait. Totally out of hot sauce as well. Appalling. read more

If I could give a half star I would! The service is always slow!! We have to check our bag everytime because they always forget something. We were in the drive thru for 30 minutes and I couldn't get out of line because I was stuck in between two cars. Never again!! read more