I finally got an app to review this restaurant, I literally go EVERYDAY if not twice for a Diet Coke and some food. I actually get really embarrassed when it comes to stopping in so frequently but the staff at this location is so friendly and nice. They all pretty much know who I am and it brightens my mornings being able to chat with the workers in the drive through, and I really appreciate how I can look forward to seeing the same staff everyday. Very hard workers and the customer service is amazing! read more

Great service always and now that the Bacon egg and cheese bagel is back I love getting it and it super convenient to do it over drive through if I am running errands and need to be on the go. read more

We ordered on the app, and they forgot our fries that we ordered. I appreciate the food and how late they are open for. I just wish we got our fries. It sucks to pay for food and not even receive it. read more

McDonald's - McChicken - Fast Food Near Me - New Brighton, Minnesota

Customer service was terrible. We ordered a McChicken & this was the 1st time we ever seen anything BURNT. Not only was it burnt, only had 2 tiny pieces of pickles no other condiments. We asked if we could have another one, the guy who took the order WAS UPSET W/ US! read more

ZERO STARS This could be the worst McDonald's franchise of all time. They always seem to mess up even the most simple orders and serve food that has been sitting around for awhile. Ever have a Quarter Pounder with a hard bun? This is the place. Also, if you try to order a sandwich "made fresh", they find the oldest one, presumably from the back room. Shame on you, Ronald! read more

DO NOT GO HERE. The reviews should speak for themselves. Went here and the food had to of been made an hour ago... bread was hard meat was cold. This place needs new management. read more

I was very hungry so I decided to stop at this McDonald's since it was nearby. As I looked at the reviews it seems like everyone was disappointed with their service. But I still decided to give it a try. Turns out it's not as bad as people make it seem. The staff was very helpful and friendly. I decided to order a crispy chicken sandwich meal and it was so good. Probably the best crispy chicken sandwich I have ever had. The fresh fries were so good as well. Perfect amount of salt and crisp. Overall I had a very good experience and will definitely come back to this location. Good job staff! read more

Went there tonight for fries and hot fudge Sundays. The Sundays were fine but the fries are really gross. Time to change your oil.

Greater was pleasant Service slow Beverage ok. Noticed Pop spilled all over the floor in setting area. Told them about the mess was not cleaned up in the 15 min I was there. Management was present. May be they are waiting for someone to slip. read more

I came from out of town to visit a friend. We ran some errands and stopped here for lunch. Sorry my order was inconvenient and hard to understand. I DIDNT Receive cheese on my chicken sandwich as requested. My sandwich number was 1247. I drove 20 minutes to find not only a cold sandwich which I expected and why I asked for mayo on the side. But also the cheese I PAID FOR WAS not there that I paid for. I work for two different restaurants and I understand being overwhelmed with orders between the hours of 11 and 3 o'clock. However I try to make sure not only do I have great customer service but I also do all orders correct no matter what they want or how they want it. I called the store to politely explain to one person a female who was nice but automatically cut me off explaining how you can't mail me anything to make up for it. I have to come back for a meal. I asked to talk to the GM because I do understand how and why that could be true.. however... I wanted her to listen and understand where I was coming from as a customer. Didn't feel vale and she lost customer service at end of call just putting me on hold. Witch sounds like your hanging up btw. The Gm also explained and also interrupted making me repeat myself and try to get my point across. However she did answer my questions and appeared a little bit nicer than the first woman I spoke to. I do find it unfair that's the only way you can make up for a mistake on your behalf is if I waste gas to come fix it (too expensive to waste gas ) and it shouldn't be on me to make sure YALL DO YOUR JOB RIGHT. I feel like a customer should not have to check their bag and food before driving off ... that's crazy and don't make sense on the drive times and I thought everything will be correct because I repeated myself over and over. This why I don't go to ANY MCDONALDS because seems like no one can read. I'd never go here again and never work for y'all. Need to mail coupons or give points for free stuff to even the score even if I did came back. I wish I can give no stars for this location. I don't mean to go on and on but maybe SOMEONE SHOULD READ AND LISTEN TO PEOPLE WHEN THEY CALL. GET IT TOGETHER. WE ALL STRUGGLING RIGHT NOW. ID RATHER WAIT FOR IT TO BE RIGHT. THEN GET MY FOOD FAST AND WRONG. RIGHT ? Makes sense. Good luck y'all. read more

McDonald's - No cheese like damn - Fast Food Near Me - New Brighton, Minnesota

Went through drive through but didn't take my order. Drove to the first window to place order. After getting home found that they had neglected to place a BURGER in the happy meal. After calling back all they could offer was to replace the burger and that they were unable to mail any kind of voucher. read more

How hard is it to fulfill a Cheeseburger Happy Meal with white milk? Well, let me tell you. So I order my food and pay at window one. They were more then happy to take my money. Then I went to window 2. They gave me my food and pushed me along. Well, we looked in the bag first. We were missing 1 happy meal and we had an extra cheeseburger and a white milk which I later found out was not for my other happy meal, but I paid extra for. I told them I needed my happy meal for the kid regardless of their screw up at taking my order. They had me pull off to the side. After waiting a bit, they came out with it and asked me for the money to pay for it. What? Um okay, here's some cash. My wife told me to just drop it, and not go in. I ended up paying for an extra milk and cheeseburger. I can't tell you how much I wanted to march right in there and chew that manager out. They're lucky my wife was with. read more

This place was okay. You have to make sure to ask for extra fudge/Carmel if you get a sundae though, because they pretty much only give you about half a tsp. If I'm already going to McDonald's I'm not worried about calorie counting at the moment, pour it on there like you're supposed to! read more

Slowest fast food joint in history and nobody seems to give 2 shits. It's every single time too, not just once in a while. I know it's McDonald's, but it's seriously that ridiculous. read more

Took forever for them to take my order while other cars flew through the other lane. They did not know how to use the rewards code and basically blamed me for it. Finally got my food and it was cold. With some of the highest fast food prices out there, this type of experience is no longer acceptable. read more

Just waited in drive through for 3 minutes and no one took my order then a car pulls up to the next drive through window and they start taking there order. Drive by the window and there's 2 employees talking,no wonder why they couldn't take my order. Just was trying to get my niece a kids meal read more

I go here a lot and I love it, but it's making me gain weight like crazy! If you're going to go here make sure you own a shake weight!!!

The drivethru staff was actually kinda quick. The building didn't look very clean though. The drive through sign was messed up and not inserted right. When pulling out of the already kind of small lot I realized they have two rental shipping containers in the lot and no paperwork construction going on at the building?.... read more

We went here to eat a cheap, fast dinner and that is not how it went. We got 4 things and it cost us about $35. In the time it took to get our food (about 40 min) we could have eaten at a sit down restaurant read more

I will not be returning to this McDonald's. My food was fine and I was served promptly. But another customer came in and was trying to compliment the manager because other McDonald's often screw up her order and this one did not. As she left two employees started to openly complain about her within earshot of the entire restaurant. How disrespectful and unprofessional! When I leave the restaurant do you complain about me to the whole restaurant... What a horrible thought read more

A below average McDonalds. This McDonalds has a reputation for slow and inaccurate service. Too bad it is the nearest MacDonald's to where I live, so I eat here frequently. On the Plus side, I have noticed some improvement over the last couple weeks; perhaps some of the employees are getting more experienced. Will wait and see. read more

Pretty average Mc Donalds. Layout is a little older and has it has been remodeled inside within the last 15 years but is not like the fancy new ones. Food is what you expect from Mc Donalds. Almost always some cars in the drive thru but rarely a really long wait. read more

The service at this McDonalds location is among the worst I have ever had at a McDonalds. It has been like this for at least the past 8 years, and I have given up hope that it will improve. read more

New remodel same old service. Got stuck in drive through as the other line moved three cars ahead of me. Told to please wait, order not taken. Left to find somewhere else for lunch. read more

SLOW food. Every time I come here I regret it. They're unbelievably slow. Don't assume they have burgers and nuggets ready to go for lunch time. They'll be unprepared. Took 15 minutes today to get a quarter pounder and chicken nuggets. read more

They are out of pop, so instead of taking a dollar or two off the meals they substitute with shakes and "charge" extra $2.00!

McDonalds is pretty much the same everywhere. This one is in the neighborhood so it's my go to. I've never had to wait more than a couple minutes. read more

This McDonald's is a pretty average joint. Of course, it is a bunch of teeny-boppers working there so you can expect some mistakes in your order. But i like the food well enough, I mean...it's mcDonalds. read more

Don't ever come here. My chicken sandwich was overcooked and dry, my fries were barely warm, the ketchup dispenser exploded all over me, and when I asked for ketchup packets the ones they gave me were sticky and discolored and I didn't want to touch them. read more

Sick hangout spot for teens. Copped a free large pop. Workers are chill and it's perfectly placed by a school and some other restaurants. Lit read more

I have order today coffee with cream and suger they give me black coffee, i didn't check first then left when I got my job I look it black coffee no cream no suger, read more

Horrible! Horrible! Horrible! 4 years of going to this place off and on and always the same results. Can't handle the simplest of orders! And these people want to raise the minimum raise when they can't even figure out anything other than "I'll take a number 4"? I am also in the service industry and it is embarrassing to someone like myself who goes the extra mile every day to make sure customers are happy and to have these employees who could care less about their job or even TRYING to do their job. It is pathetic and frustrating. I won't even go to this location anymore...my wife goes there and was there today and the simplest of orders was a disaster. Not all McDonalds are like this one of course...this one is the absolute worst restaurant-fast food or fine dining I have ever been to in my life. Everything comes from the top down as we know, so upper management could care less about customer satisfaction or about having their employees do their job well. This is my first ever complaint on something like this and I go to lots of different restaurants, so not that my opinion matters more than anyone else's, but it should tell you a little bit about this restaurant. read more