Always check your bag before leaving the drive thru. Ultimately something will be missing or messed up. Very frequently there are staff taking orders and English is their second language so they don't understand what you're saying, then try and guess, overcharge you, or just stop responding at the drive up entirely. read more

Took way too long to prepare a single item Mobile order.. couldn't cancel since they were preparing an order of hotcakes for 35 mins... The other times I have been here there's always something missing/to fix.. not great. read more

The shift mgr at 9 am on june 5 2026 is so rude and doesn't know how to treat customers. I was embarrassed in front of other customers He needs to be retrained on how to treat people. I heard from another customer he treated them awful in the past too. Pathetic read more

Every single time I've gone to this McDonald's they have messed something up in the order, literally every single time.

Never ordering again. Burgers were old. Did not receive all the order. Fish sandwich was missing.

Nice service. Couldn't have gotten my order more wrong. The food in the wrapper didn't even match what the wrapper said. Check your order at this place if you bother going here. read more

this damn place didn't give me my and sour sauce after i asked for it at both windows tf

I have gone to this McDonald's on main St north reading mass. Every time I order a diet coke they give me regular coke and when I tell them it's not rite . They me an attitude. read more

don't eat here you will end up with food poisoning. my grandson suffered all day thanksgiving. he didn't have a thanksgiving because wendy's made him sick. i would have given no stars. but you have to if you want to say something read more

One of the crappiest McDonald's around. Typically they do not have Coke products, I wonder how Coke would feel about them running out of Coke at McDonald's. Every time I order at least one item is wrong they cleaned house and got rid of everybody that used to be there, but I think they need to clean house again and get rid of this staff. It's obvious the owners don't give a crap. read more

Had to leave the drive through last night after waiting for 10 minutes for the car 3 cars in front of me. (No exaggeration. It might have been longer) Figured it might have been a long order or the girl working needed to use the bathroom or something, but then the next car waited an additional 5 minutes before I gave up and left. This place needs more than 1 person working.. 2 stars because the workers are usually pretty nice read more

Sat in the drive thru for 20 min with 3 other cars waiting to order with nobody else in line. They didn't take anyone's order for that whole 20 min and when we all decided to just drive up assuming the drive thru speakers were just broken, they gave us attitude about ordering at the window. The manager didn't seem to care either. read more

This McDonald's is horrible honestly they don't know wha there doing. The Latino women are rude, the foods cold I can go on smh I believe high school kids can run this place better because the Wilmington McDonald's does and amazing job and most the time there high school kids read more

If I could give this place a 0 I would. They got an order wrong and proceeded to yell at an 18yr old that they didn't make a mistake and refused to fix the order. When I called to speak to the manager she still wouldn't acknowledge the mistake and hung up on me. Beyond unprofessional. read more

Placed order with App and charged using Apple pay. CC showed I was charged full amount. Drive thru employee insisted I still owed money. Wouldn't acknowledge CC receipt on phone. Got mgr who also wouldn't look at receipt and was belligerent. I canceled order in the app and left without anything. Terrible customer service, terrible mgmnt, won't be going back. read more

I'm very disappointed went 1030am on Thursday morning and couldn't get a full breakfast. I thought you could get breakfast all day. They looked at me and said don't understand what you saying. Need to say won't go back to NR McDonald's again, especially being treated like that! read more

It has a nice outdoor playground that my kids love. Edit: they removed the playground a few years ago. read more

I have driven away from the drive through line at this location after placing my order for the very last time! The line is always long no matter what time of day but I moves so stinking slow it's maddening! I never wait anywhere else as long as at this location. It's infuriatingly slow. I must have lost my mind to forget how slow and pulled in again tonight. Please could the managers find out what's making this happen. I will never go back after today, I'm totally done! read more

Always has their big light on and always go before close and they either don't answer or say their closed before their closing time. I get working in fast food, but not serving 10 minutes before closing time is ridiculous. read more

This restaurant is very good for you even though what people say is the whimsical place where you can have a great day with its new donut fries places become more and more available to children and food critics this place can screw up sometimes but it should deserve a five star review almost gave it a 4X faction so good and from my childhood that I'm giving it a five so go to McDonald's today I also love the happy meals for all the children read more

Went to this store near Walmart. Buttermilk tenders were overcooked and fries were to salty.

All I can say is that the employees at this restaurant are untrained, rude and have no clue as to what they are doing. To make a long story short, they Charged me for 2 Frappes that I did not order then charged me again for the 2 sundaes that I did order. Gave me a hard time because I was asking for the items that I paid for but didn't get. Asked for a tray and got a dirty look, then they guy couldn't get the sprite to work so started throwing ice and cups! Fun, good times can't wait to never go back. read more

As someone who used to work here, as well as a current customer, I know that the staff is a great group of kind-hearted and hard working people. The reason that service can sometimes be slow is because it has always been pretty understaffed. And the reason why that continues to be a problem is because customers do not have any sympathy for the fact that they are understaffed, yell at lower-level crew members who have no control over that, and the crew members get frustrated and quit. Yes mistakes happen sometimes but they have always corrected any mistakes made on my order with attentiveness and kindness. read more

Not only did the guy at window get aware order wrong, he also took an extremely long time to get ten drinks we order. Witch task like he just added water to the "Sweet Tea" . Over all I am very unhappy with my experience at this location. read more

Sure I mean everyone loves the quick and easy McDonald's. I mean there is not much to it but do not go to this one they don't know how to read they get every order wrong I don't think I have gone here once when they got my order correct. read more

Best fries ever always so delicious and fresh I can feel so fat here thank you for your great service!

Wow what a great experience the cashier "Chris" was very polite he always had a smile on his face. He took my order like a pro. The food was good but I only got one pickle on my burger! This place has great potential. If you don't mind slime in you're burger I highly recommend this restaurant. read more

The worst McDonald's, I ordered a unsweetened ice tea and they say small or large when we all know it comes in one size , so I get a medium and they charge me 2 dollars , the manager says they no longer come in the foam cups and it's 2 dollars even though this morning I got one in wilmington McDonald's for a $1 :Oh and only the manger speaks English . I will never go there again read more

Excellent service and very polite staff. My order was messed up and fixed within seconds, the guy working at the front counter was very professional and caring. He offered to walk the food out to my table because my kids were running around the restaurant. Definitely went above and beyond the usual McDonald's experience read more

Past few weeks place is having a hard time filling orders in a timely fashion. Orders seem to be missing items or short on quantity(gotta fill the fries man!) Line at drive thru takes forever to get order. Buttermilk chicken sandwich was rubber. Stop using microwave ! read more

Always have a great experience going here. Morning, day, or night everyone is always friendly.

Been to hundreds of McDonalds across the country and nowhere else has managed to screw up every single order, no matter what it is. Drive 6 miles north to Andover, go 1/10 a mile to Wendy's, go to a burrito place in Lawrence. Just avoid this McDonalds. read more

Had a horrible experience here last night and not the first time. 8:20 pm and not even busy inside or at the drive through. One person ahead of me at drive through #1 who ordered ice creams and I pulled into the drive through #2 where I was ignored even after I calling into the speaker and beeping. Then attendant went on to serve another car that pulled in 5 min after me in the drive up #1. So I drove up and waited to order at the window. No apology from the attendant...then instead of expediting my order (3 new chicken wraps and 1 fry) I waited so long after paying at the window ...and being pushed to a parking spot...where they said they would walk the food right out. 15 min + total time from entering the parking lot is when I finally lost my patience. I actually had to go in and ask for a refund. Then the staff was apathetic and sarcastic. The manager was about 18 years old. No wonder it was an unorganized mess in there, with no structure. I live in town but will NEVER go back to this McDonalds and the owners should rethink the evening management and staff. Had a nice quick trip through the Wendy's drive through across the street and they got my $20 order instead ...so looks like Wendy's from now on. read more

Ordered $25 worth of breakfast food, through the drive through, including 12 hash browns. Drove away from the window, BIG MISTAKE, but checked order before leaving parking lot. 4 hash browns short. Sent my 16 y/o son in too retrieve missing browns. After a long wait, I followed him inside, met him at the counter, & asked what the hold up was. The drive through server came over, slapped the receipt on the counter in front of us, & stated there were only 9 hash browns on the receipt, & that they do not give out free food here. I said I never asked for free food, just want what I ordered in a hurry, because my food was getting cold. She did not reply, but instead continued serving.... you guessed it, Hash browns to the current customers @ the drive through. At this point I asked for a refund, to which she yells to the Manager in the back "Now he wants aa refund" to which the manager replies," well tell him to get his food". The manager "Brenda" did not apologize, but most definitively took her sweet time turning on the register & giving me a refund. I have lived in town for 14 years, & have gone to this Mcd's probably twice a week, with large orders, have had several other smaller isuues, that I won't bore you with, however suffice to say I will never be back. read more