A most wretched morn at McDonald's- Attend, dear reader, to the sorrowful tale of my breakfast venture, a woeful saga penned in grease and despair. I arrived at yon McDonald's in the early light, belly rumbling like thunder o'er a stormy moor. I sought but humble fare: a sausage biscuit, golden hash browns, and sweet orange elixir to wake my weary soul. Alas--what folly. The line, long as Hamlet's soliloquy, did not move but crawled, as if each patron were requesting a feast of fifty hens. The staff, though present in form, did seem lost in spirit--wand'ring aimless like ghosts in Macbeth's heath. Twenty minutes passed, though the sun seemed not to shift. I aged in that queue, a man undone by time. When at last my name was called (or rather, mispronounced thrice), I was handed a sack--a trojan bag, bearing not what I ordered, but what some other soul must now lament the lack of. Bacon lay where sausage should have slept. The hash browns? Gone, vanished like fair Ophelia. My juice? Replaced by naught but air and disappointment. I returned to the counter, voice trembling with morning grief, only to be told, "We're short-staffed." Aye, and shorter still on care or correction. In sum: Service slower than a tortoise in a tragic play. Orders more wrong than Iago's intentions. Atmosphere bleak as King Lear's moor. If breakfast be the most important meal, then surely I was doomed from bite one. I left not fed, but philosophizing. Would I return? Only if cursed. - Ty, Son of Hunger, Mourner of Mornings Past read more

If you aren't picking up a DoorDash order here don't come here! They treat you like crap and make you wait forever. Terrible customer service! I recommend going anywhere else. I have heard the N-word way too many times just while I was waiting in line. read more

Definitely the worst McDonalds I've ever been too. Horrible service. Mobile order for a happy meal. Everyone inside is miserable because they are stuck waiting for their food. Writing this review as I'm still waiting, over 20 minutes. . Employees don't care. One guy just walked out because he couldn't get a coffee in under 10 minutes. Floor is gross & sticky as well. This place needs to be bulldozed. read more

I dislike the manager Mexican chick she wasn't generous with me I paid thru the app and there connection wasnt working on their side and she wanted me to pay again. it was my last of my money .. and me and my kids was left hungry :( read more

Stayed in town overnight. this was the closest, quickest stop. My husband picked it up while I unpacked at hotel nearby. As we ate I made a comment about how nice my Big Mac looked and tasted. It was well put together and not smooshed. He mentioned how all the employees were really nice and all had something about team Leonard on their uniforms. I'm guessing that is the manager? if so good job Leonard! My husband said his quarter pounder meal was good too. Thank you read more

Unfortunate I had to give it even a one star but had to wait 20 minutes with kids for 4 burgers 20 nuggets and a cookie tote, absolutely no reason to park a car in the drive through when I placed the order before I left and waited 5 minutes before I got to the window in the line . read more

Service is usually terrible, but the food has always been been okay for me but overall not a great Mc Ds

hair in my eggs when called and asked for manager was put on hold then they hung up the phone watch out for hairy eggs read more

McDonald's - Fast Food Near Me - Omaha, Nebraska

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Terrible service. Simple order and they couldn't get ready in a timely manner. Unacceptable since they wasn't busy. Avoid this location and go out of your way to a more competent store. read more

i never wanted to give this shit hole a star but was made to dont fucken go to this shit hole meat is rock solid and they will fuck u over and not give all the items u fucken bought ive had 7 issues with this specific location looks like i have to go to the one in council bluffs read more

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I enjoy this McDonalds. It has good service. It is like any other McDonalds. During Covid times they put up a walk window on the sidewalk because people couldn't go inside. I have never had a bad experience here. The food is always hot. read more

Apparently you need a college degree to count to 20!!! My 20pc was five short, but these people want 15 an hour!!!

Wow they have these kids working like honey bees. They were working fast. Everything looked clean too. The kid at the register looked like he didn't care and screwed up my order but the manager made it right and even threw in some free fries. Drive through was closed for some reason though read more

Just no. -_- I've been here maybe 3 times? Each time I come here I question my choices in life. Firstly, It's McDonald's. The people working here hate their lives, obviously, and they aren't afraid to let you know it. The drive through is a joke. You'll get faster service if you go inside, I only made that mistake once. Going inside, it's gross. I question how often they clean the place. The last time I was there it kinda smelled like sewer and maybe their toilets were having issues. The most important part is the food right, I certainly don't go here for the service or atmosphere. I order only like 2 different items here. A cheeseburger, triple extra onion, extra pickle, no mustard. Or an oreo mcflurry, extra oreo. It's not hard in my opinion, but obviously it is. Each time they refuse to add extra onion to my sandwich (the only way to make them edible) even though it's added to the ticket. I ask them to add more onion, they look at me like I'm nuts. I say to them "I want it to cover the top of the bun". Blank stares. Finally I get my sandwich (not an isolated incident, happened each time I came here) and it's got enough onion on it, no extra pickles. At this point I give up just thankful for my onions. I hear the employees in the kitchen saying I'm "f--ing crazy lady" and I walk out. AT LEAST wait until your customer is gone to start complaining. I won't go back. 3 times is too many in the first place. read more

Came in a while ago and had to wait in the line for a good minute. I made my order and waited in line, when it was my turn to finally pay, I handed my card and the worker stared at me and replied "...oh...we are only accepting cash." I told them to cancel my order and left. Had I been told before ordering, I would have saved time for those behind me. Returned back tonight and everything went smoothly up until I got to the second window. The guy hands me my meal and I asked for some sauce. The guy stared at me and said I had to pay 50 cents. I would understand the charge if I was requesting ADDITIONAL sauces, but I was not given any. Not to mention, the guy had no uniform. Morning crew are outstanding but this evening/night crew need to step it up. Not worth the $15 per hour. read more

SHELBY IS THE WORST MANAGER IN CUSTOMER SERVICE HISTORY!!! This guy is not only rudy to the customers, he's also teaching his staff to do business in the same manner. I sat at this location for over 45 minutes regarding a situation over fries. After about 15 minutes of waiting for the fries, they were half full. I waited about another 10 or so for them to fix the issue, before I asked for my money back. After about 5 minutes one of the employees asked if he would refund me? He replied and said he's going to wait until I fill these Uber orders. Even thought the overnight manager BRANDON runs this location AMAZINGLY, from speedy service, and hot & fresh food. I can no longer support this location as long as this manager Shelby works for this company. I encourage you all to do the same. read more

Restaurant is slow. I waited for an online order for 30 minutes. This place sucks. Don't recommend.

This McDonalds is always having trouble. Most of the times I go the machine is broken or they run out of things before I can get there. I find this to be very discomforting since every once in a while I need some food to keep me going at night since I have night shifts that I need to be up for. The food is good but the service could be a little faster. read more

If I could give this establishment zero stars I would. We came in on a Saturday night the door were still open and the lobby was FULL. As we walk up there is no menu. We ask if there's one we can look at and the lady says no it turns off at 10. So we just kind of order what we need and wait for our food. Or food is up and my husband is about to eat his burger and finds what looks like snot inside. I was gagging. He took it back up and the lady was rude and just down right nasty. Gives him a new one. By this time our appetite is killed and I checked my kids happy meals just to be on the safe side. Will never return to this McDonald's nor would I advise anyone else to eat here. read more

As essentially everyone has stated, the wait here is hilariously long. I assume the wait is due to a tete a tete with the local homeless population though, as I was propositioned for money not once, but twice while sitting in a 30 minute line at midnight on a Saturday. After all, if you get people through the line in a decent amount of time, that leaves no time for the homeless to tap on your window begging. I ALWAYS expect this at intersections in this part of town, but its definitely new at a McDonald's drive-thru. Just a bit of advice, maybe the homeless should set their sights on a more upscale clientele (Arby's maybe?) if they really want to profit. The employees are clearly stoned out of their gourds but I don't go to McDonald's looking for fine service and thank-you's for my business. The car in line in front of me that had no back window was chucking garbage out of the drivers side window onto the lawn, and it didn't look out of place there, if that gives you any indication of what you're in for. I'd recommend trying a McDonald's a little further to the south where the employees likely have a modicum of self-respect. Oh, and the food was cold as shit. As if that even matters at this point. read more

If I could give them zero stars I would. We waited half an hour to just get out of the drive through because we realized it was going to take an hour if we tried to order food. Terrible terrible experience read more

A conversation in the drive-thru: "Welcome to McDonalds, can I take your order?" "Can I get one egg and cheese McGriddle?" "A what?" "An egg and cheese McGriddle." "A sausage, egg and cheese McGriddle?" "No sausage. Just egg and cheese." "We don't have no egg and cheese McGriddle." "Can I have a sausage egg and cheese McGriddle with NO sausage?" "Anything else?" FIN read more

Place is trash workers are absolutely rude and need to be put in check. Would love to order at the drive through but I was told to wait which is obviously fine but when they take three other cars orders before mine when arriving first is a problem. When asking what was going on I was told " look I told you to wait if don't want too then leave" I cut in front of because you decided their order was worth more of your time. Won't come back read more

It's McDonald's. The customer service is usually non existent. Your order is probably wrong and you usually have to wait way longer than you want to. But, it's early/late, you're hungover/running late and it's convenient. With that said, a lot of people seem to have pretty strong negative feeling about this location. I've never been inside, but the drive-thru is always busy. And while the greeting I received this morning (Can I help you?) seemed a little off, bc obviously you can help me, I'm in line to order food...what else would I be there for? They were fast, my order was right and they told me to have a good day. Considering I've been to a few locations where the most interaction I get from an employee is an outstretched hand to accept my payment, or to hand me a bag of food? It ain't all that bad. read more

They don't listen to your order and give you the wrong menu items. Poor service and extremely disrespectful workers

This is one of the worst restaurants I've ever been in. The service was poor at best. The man at the counter took my and my son's order three time before getting it right. How many times can a person order a #1 meal and two cheeseburgers before the clerk gets right?? If your thinking about eating here, I suggest paying unless your selling narcotics to customers inside. There are plenty takers.. The old guy wat hang porn on his phone with speaker O high, was to much as well. Terrible place... read more

First time in several months I'd been to this McD's...was a lot cleaner inside this time then I remember and even the restroom looked better than you'd expect..the lady who took my order was very nice and my food came to me quickly...had their new bacon ranch habanero burger...was pretty good, but should have been hotter temp wise...luckily it wasn't cold lol... read more

Ummmmm.... Weired! Yeah.... this place is not located in a very friendly area. As you walk into the place everyone is looking at you. The employees stare at you like as if you are not supposed to be in there making them work. Nobody team member was smiling, they all had sad grim faces as if they hated life and being there. Yeah NO JOKE! Here is the kicker... The entire parking lot had gated entries so close the parking lot. Probably at night to keep something out??? Hmmmmmmm never have I seen that at a McD's much less a business. Wow! something must gone on there at night to keep peep out! read more

This McDonald's is close to work, so I do occasionally stop in for an Egg McMuffin. What can I say, I am a fool for a McMuffin. I'll let you read the reviews and decide if this is for you but mostly you get what you expect at McDonald's. The employees are marginally engaged, sometimes it's slow, and it's fast food. I've never been through the drive thru at 2 am (those days are thankfully behind me) but generally, it's not that bad. If you need your fix, this one does the trick. read more

I'm here at this McDonald's pretty frequently because it's on my morning route. But after today, I might have to find somewhere else. When I got to the microphone this is what occurred: While ordering my food, he put the order in wrong on the screen customers use. I corrected him, he said "man I know what I'm doing" Next at the register window I gave him the card and said the chip is dead. Insert 3x then swipe. He inserted it once and went "damn it ain't pay day is it? You got another card?" As this was a great start to the morning I could do nothing but smile but come on man... read more

I get that this is fast food and all, but how can you cook only one beef patty on a double quarter pounder??? This is just inexcusable.

By far one of the worst McDonalds in Omaha. People working are hit or miss annoyed you are there or on occasion super nice. Mostly annoyed thou. Accuracy is low priority and time is not of the essence. Slow and wrong orders make this place terrible. I assume they are slow because they are correcting orders every 10 minutes. I will say the night shift. After midnight are on top of stuff. This was the only place open for food so I sucked it up and ended up getting amazing service. Good job night shift! read more

Sunday morning coming down and it is very busy. It is a very good location. The business needs about double the staff as the people working there are doing their best and are still completely overwhelmed. I waited about 15 minutes. Not fast at all. Solution? Hire more people and pay them way more. Prices and profits will settle themselves out. read more

Would give zero stars if I could. Went for a late-night snack at 10:00 PM, ice cream machine broken and was told they had no cold drinks. BS! read more

Came here and ordered a meal and DIDN'T GET THE FRIES! $8 for shitty ass nuggets. Will not ever return here.

This is an incredibly inefficient and slow McDonald's. Their service is incredibly slow every single time I come here. I think this is about my last time. read more

I've been sitting in the drive thru like for 20 minutes after paying and no one has moved. No explanation, no cars parked to wait, just nothing happening. read more

Horrible service, they always forget either straws, napkins or fries. Never give cup holders. They always try to rush you when you're ordering your food. read more

By far, this is the worst McDonalds in the continental United States. I waited almost 45 minutes to order, pay for, and finally receive the correct order using the drive thru. Their were THREE cars ahead of me. I was not provided a receipt and informed that I didn't want one anyway. The young lady took several minutes away from the window to process my credit card. I was provided the wrong food after waiting nearly 40 minutes and had to wait nearly 5 more minutes to have my order aggressively handed to me. I say aggressively, because the young lady serving me, when told that she gave me the wrong order, proceeded to bark back at me, "Well what did you have then?" Remember, I had already endured over 40 minutes of waiting at this point and I was made to feel that them providing me with the wrong order was either my fault or a great inconvenience to the employee. The decaf coffee and McChicken were both ice cold and inedible. I really wish zero stars was an option as providing even 1 star to this abomination of an eating establishment makes me uneasy. New staff is required. The current staff are unemployable and don't deserve to work in any capacity serving te public. I would welcome a call from the franchise owner or store manager to discuss further. read more

I actually didn't really have a bad experience when killing time at this location. I got into Omaha extremely early via train, and had to find somewhere to hang out until my rental car place was open. I got to McDonalds about 6:30 AM, it was nice and air conditioned, and the ladies behind the counter were all very pleasant. They got my order right, and were in no way offensive. That said, it is a McDonalds. Don't expect anything above average. read more