Burnt coffee and waited over 7 minutes for it. Two cars ahead of me had a food order, which took a long time to prepare. I noticed when they finally got to pull up, that the car in front of me also only had a drink. Doesn't it make sense to pull ahead the one order and get the next two cars out fast? Upset my coffee was burnt too. Definitely not fresh. read more

Forgot all the kids drinks in all four happy meals and gave us the wrong sauce. This was a pick up order and should've been ready by the time we got there to pick it up considering it said it was ready a good 10 minutes before we actually got there. read more

Waited 30 minutes while pulled up for my food. Had several people get their food in their reserved spot before I saw my food. In fact, they forgot that I was even there? I only ordered a couple of cheeseburgers. They tried running out the wrong food to me three different times. Go somewhere else, I promise it's worth the drive. read more

This is not a good place to eat I gained 5 lbs by just eating one regular sized burger. I look at the fries through a microscope and saw mini bugs on them all over not going to this place again. read more

Absolutely horrible service. Service was so slow beacuse the idiot working the window would not tell the car in front of us to pull up because there food was not ready! We waited 10 minutes! And our drinks melted. Did not even fill it half way. McDonald's Sucks read more

Just a fair warning, don't come to this restaurant. We come here every weekend for my brother. We order our Fries and Fanta and we wait LITERALLY until 10:58 to leave our house and they'll either say "please pull over to the side" or just point us down and don't say anything. And the line is always long like it's a special event going on. Also there employees are Deaf and Blind tbh. We say our orders loud for them to hear but always get at least one thing wrong on purpose or just to be stupid. Just don't come to this restaurant overall read more

Don't get food here unless you're prepared to wait 20 minutes just to get the wrong order

HEALTH CODE VIOLATIONS! My family and I ordered 3 large fresh fries at 5:00PM in the drive thru. As we pulled ahead I saw a blonde short haired girl rubbing/wiping her nose with her hands and then grabbing the bag for our french fries and preceding to open it up, which meant shoving her hand down into the bag. I got her attention and asked her if she could wash her hands or at least sanitize them since she was rubbing her face (I politely said it that way so we wouldn't get anything "extra" in our fries) and thanked her. She walked around the corner out of site and I'm not sure that she did but we all said we hoped and would have to trust that she did. A couple of mins later while we were waiting a long dark brown haired girl with earrings in her inner ear walked around the corner. She then stuck her long manicured finger nail in her left ear and proceeded to dig around in it, then she pulled it out, looked at it and wiped it on her pants. I tried getting her attention but our fries were ready so she proceeded to bag them up and bring the over to us. I asked her politely if we could get a refund (since we had paid via a code in the McDonalds app) and proceeded to calmly tell her what we saw and why we wanted the refund. She turned around and yelled to the other blonde haired girl that we didn't want the fries and shrugged when asked why as she threw them on the counter behind her. She gave us our money back and I calmly explained that what she and the other girl had done was a violation of health code and it was very unsanitary and dangerous for the health of the customers. I asked if there was a manager there and she said no but she was "one of the managers" and then she proceeded to say she only had her finger nail in her ear and there's nothing in there so why is that a problem? In disbelief I explained that there is ear wax and bacteria and its very unsanitary and she rolled her eyes and said "I don't have time for this" (we were the only ones there) and she closed the window, turned her back and and walked away. My family and I were in total disbelief! read more

I had promised myself never to eat from the Ontario McDonald's because of the poor quality and the sloppy built burgers. I gave them a chance to redeem themselves by going there on Tuesday afternoon to order the new McRib sandwich. The order was placed for the sandwich and a order of fries. The order was filled and I sampled the fries before I left the window and they were cold and stale! The McRib sandwich was thrown in the box with the onions and pickles not even on the sandwich, the sauce was all over the inside of the box and not on the meat. I couldn't even eat the sandwich because the bread was hard and stale. A total ripoff!! This McDonald's NEEDS TO CLOSE!! read more

Ordered two crispy chicken sandwiches. They were dry and not crispy. Absolutely terrible. They replaced them with two Big Macs. They were ok. I decided to get one of their cinnamon buns. Unlike the scrumptious one we received in Florida the bottom of this one was like cardboard. UGH! read more

Extremely rude staff, kept yelling at the customers waiting at the counter to use the kiosk ( most customers were using cash ) Another customer asked for his cup and the lady told him to get it himself, same for another customer that wanted sauce for his nuggets she threw it on the counter, kept slamming peoples food on the counter and then running away read more

Amazing how this place can never get your order right. The outside of the building is in need of a serious facelift. read more

McDonald's - Large fry.... Pretty sad - Fast Food Near Me - Ontario, New York

This has to be the worst service I have ever seen. It's McDonalds for goodness sake put the food in the bag....next. I live in ontario and will never go there again. You have to blame the management when you have employees standing around, not greeting customers and giving the general impression they really don't care that you are waiting for food that is suppose to be "fast". Go to Bill grays quicker service and way better food, worth the couple extra $ you will pay. read more

A great place to go if you want to play " Drive Through Roulette " because you never know what you're going to get. We to this location because it's close. They have messed up our orders 80% of the time - and that is NO exaggeration. Today we ordered apple pies that appeared to be raw dough. The 2 plain hamburgers that we orders and were NOT plain. We were missing the double hamburger too. Ordered 4 large drinks... received 1 lg and 3 med. Sadly, the managers stand around talking and are rude to both employees and customers. Hey lady, I don't care about you sons drug problems. At lease now II know where to go if I need to buy drugs. My advice to the management ( because I am sure you know that this is worse store in western NY) is to hire real managers that can train and nurture employees to improve service and the quality of the food, read more

Worst McDonalds food ever. Old grease, made me sick to my stomach. Even the coke was horrible, syrup ratio was way off. Will go out of my way to never go here again. Based on other reviews, seems I'm not alone. Corporate should really deal with this franchise location and give locals a better dining experience more reflective of consistent McDonald's dining options. read more

The training manual this store must say: 1. While a customer is placing an order, scream at a coworker. Loudly. So everyone turns and looks. Then roll your eyes at the customer. 2. If the sink in the Men's room doesn't work, toss a bottle of Purel at the customer. When he shows that his hands are already covered in soap, tell him to use the ladies room. 3. When the hand dryer doesn't work, yell at the customer, telling him to "hold the button until it works" 4. Be sure to put a wastebasket under the dryer. Ensure there is lots of mold and crawling bugs in the wastebasket. 5. Roll your eyes at the customer when he points out the bugs. 6. Make the customer wait another 5 minutes while you figure out where that other customer's coffee went. 7. Make the customer wait ANOTHER 5 minutes while you try to master the Egg McMuffin 8. Slide the bag of food at the customer without looking at them, and in a condescending tone mutter "you're well-coooome" read more

Can't get a cup of coffee right! Macedon Rules!!!!! I will drive the extra miles to get my coffee right. Sorry,3 strikes you're OUT! Not too mention the large is only $1.61,I wouldn't care,but Macedon gets it Right! read more

Rudest female manager ever. My husband has told me stories about her, but today I heard it for myself because I was on speakerphone in the car as he was at the drivethrough. There was an issue with an online order we did and she basically told him you didn't read the fine print, we don't have your order. No offer to help rectify the issue, no offer to take the order manually, and absolutely no help. I think she expected him to just go away. As he's trying to get her to listen to him she gets downright nasty. I'm about to tell him to leave and she tells him HE'S being rude and starts getting loud. He tells her to forget it and says he's calling the owner. She tells him to go right ahead. He calls the store and she happens to answer. He asks for the number to the owner and she says she already called the owner. She then says she's not giving him the number and he could go F%#K himself!! If he wants the number he can come in and get it. We found the owners number but have yet to hear back. We also complained to corporate. Never have I encountered such horrible customer service. REPEATED horrible customer service. This woman should not interfacing with customers. Shame on the owner for letting this go on for so long and doing nothing about it. read more

I will never patronise this place again. More often than not, the order is wrong... usually after being told to park and waiting for ten minutes, or more for a lousy cheeseburger. Do yourself a favor, drive to Ontario if you want McD's... it will be faster and less frustrating in the long run. read more

It's the best McDonalds around. Always good fast food, never had an order wrong. Fast service, always hot and tasty. They even accept competitors coupons. read more

Very disappointed. Last week the 3 cookies in the bag were hard as a rock. Took a second look and it was marked past the expiration date. Today two of the three hamburgers had a strange aftertaste . . . as if they had been sprayed with cleaner. Did the food touch a wiped down counter which hadn't dried? Did the rolls catch an over-spray from Windex? So disappointed. read more

I ordered a sandwich without any onions, they gave it back to me three different times with onions in it. When I asked for a refund the manager was Extremely rude. read more

wish I could put zero stars just save ur money and dont even come here crispy chicken sandwich was not made right and was hellllaaaa dry and I got the worst chicken nuggets ive ever tasted TASTES LIKE ASS read more

It's super convenient having a store in town. Sadly tonight it took 10 minutes and 3 workers to figure out how to make a plain double hamburger (yes, two plain patties on a bun). That's after giving us a double cheeseburger when the plain double hamburger was ordered. read more

Ordered three meals with orange juice. Instead of telling me they didn't have enough to go around they just watered down two out of three glasses. Literally was just orange tinted water. Not to mention one of my sandwiches was missing. Highly disappointing and a waste of money. read more

Orders are always wrong. Smells like a sewer going through the drive thru. Has smelt that way for years too. Employees are too busy messing around than actually working on your food order. Trust me... drive the extra 10 minutes to the Williamson McDonalds. SO Much better staff AND restaurant!! read more

I have been a customer of McDonald's for several decades! I had my worst fish sandwich ever from the Ontario McDonald's on Tuesday night. The filet of fish was way overcooked, rubbery and luke warm. The order was correct, only ordered to sandwiches! read more

Filthy inside. French fries were stale. Garbage full, gross. We complained about fries and they did make us new batch.