20 minutes in the waiting line. 7 cars got saved as well as 2 parties that walked in. Never brought out the food so I left without the items I paid for. Straight theft and poor customer service. read more

I waited 30 for 2 sundaes I thought they was taking long due to how many people are eating but no they forgot about my order and I had to walk up to them and ask them they made both sundaes under a minute it's crazy to me they need to get things straight read more

This has got to be the slowest McDonald's in houston pearland area. There is always a line wrapped around the corner and the food is never fresh. My advice hire more experienced cooks and cashiers. There's no reason why It took 16 minutes from the time i ordered until i was able to pull up to the window to receive my Big Mac. read more

came on here on a monday for date night to dine in, and had a 5 star experience. service was quick and friendly, it was nice and clean and didn't even smell weird, but most importantly, oh my goodness, the hot and spicy chicken was beyond exceptional. nice and crispy with a bit of juiciness in each bite with the perfect amount of extra mayonnaise, it was the most definitely one of the best top 5 sandwiches i've ever had. the chicken nuggets were nice and crispy as well, and usually they only allow to give you 2 sauces but they went ahead and gave me three without asking for a quarter, which i think was extremely nice. the fries even had the perfect mixture of crispy and soggy ones, just the way i like it. the only thing that they could improve on is that the Dr. Pepper could've had more carbon dioxide but besides that, everything was perfect. read more

McDonald's - Big Mac , 2 Fries , Hot & Spicy , and 10 piece Chicken Nuggets - Burgers Near Me - Pearland, Texas

Normally I wouldn't review a fast food joint, but our (meaning my husband's and my) collective negative experiences have prompted me to review it. Every time we go there (usually through the drive-thru), they always forget something or get something wrong!! We even repeat our order in a slow fashion and enunciate every word and check the receipt. Even then, something is missing. Whether it's french fries, ketchup, dipping sauce, straws or even an extra patty (we like to order the double Filet-O'-Fish). You might be thinking, "Well, it's McDonald's what do you expect?" And you're right. We should know better, and we should always check the bag before leaving. But I digress. My one and only example of the Idiocracy-type service I've experienced I will give is this: I went through the drive-thru and ordered two meals with large drinks each. When I got to the food window, I was given one large drink and one medium. When I complained and said it wasn't what I ordered, the guy at the window looked bewildered. He said he couldn't fix it because the automatic drink machine wouldn't allow him to manually pour another one. Then when I asked, "Well, can't you just go get me another one?" he said, "I can't leave my spot." Then I countered with, "Well, can you get someone ELSE to do it?" he said, "Uh, I can't leave my spot. I can give you a cup and you can come inside to get it yourself." What?? I went through the drive-thru because I had just come from the vet and I had the dog in the car. I told the employee, "I went through the drive-thru because I have my dog with me!" He didn't say anything. I mean, he obviously wasn't the best with troubleshooting OR customer service, so, I went to park, got the drink and left. Every time after that, something in our order was messed up. The food was fine, but something was always either wrong or missing. We know better than to eat their food (for obvious reasons) but since their service is consistently terrible we won't be going back. read more

Used to be good but now struggling. Check your order before you leave, it's probably wrong. Also have to beg for sauce. Do better McDonald's. read more

I went through the drive through to order oatmeal and received what appeared to be a version of the product that was microwaved for 10 seconds.. When I went inside and asked for the manager, Maria came over to "correct" the error of the runny oatmeal. When she came back with my revamped order, the oatmeal was flooded with even more liquid. This time I received the disclaimer that the oatmeal would need a few minutes to sit before eating due to the instant not homemade process. 10 minutes later and my stomach is still empty. I know it is McDonald's, but I still expect a product that a least looks appealing to eat. read more

McDonald's - I was told that the oatmeal would be "runny" for a "few" minutes. Here we are 10 minutes later and my fruit is swimming in water - Burgers Near Me - Pearland, Texas

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First of all, I'm quite sure long sparkly blue acrylic nails are not in compliance with health regulations. Second, You would swear you're asking these people to build rockets and secret missiles. Its ridiculous. The only reason I put myself through the torture of sheer ignorance and poor service is because my child likes the hot cakes. Never again. This location in particular is consistently horrible! read more

Second time going to this McDonald's and the service was poor. On the drive-through, I was unable to understand the lady's Spanish and she got my order wrong. Walking in, I noticed they catered to the drive through. read more

This morning i was being out the door because i was behind schedule so i decided to get a quick breakfast. I usually don't get some good ole Mickey D's but why not its on the way to work anyways. As i was entering the drive thru it was packed. I waited a good 10 minutes trying to get to the speaker and when i did i could barely hear the woman's voice over the screeching sound it was making. I stayed in line waiting patiently and when i finally made it i was so relieved. The transaction was pretty quick but dawg.... They gave me the wrong order So i decided not to go back into that long dreaded line and just ate then hashbrowns so i ain't really complaining but whoever got my mcmuffin sorry! Overall it was hetic so a word of advice is to check the bag before you go! read more

Came through the drive thru at 1am on a Thursday, and y'all packaged my order perfectly. I had a special request to take strawberries out of my parfait, along with other adjustments to my order, and my food turned out perfect. Thank you to the lady at the second window for listening! I appreciate y'all! read more

A friendly enough Micky D's, but difficult to find from the highway. I agree with Sherwin S. that it was pretty clean, but I had no problem with the staff... they seemed competent enough to take my order and not mess it up. What more do you want from McDonald's? read more

I decided to get McDonald's today on a Wednesday at 4:38pm and the reason I'm putting the date and time is because I want y'all to know who was working then and that they did pretty good for so called "McDonald's" but y'all make McDonald's come to live again!!! The fries were cooked fresh and the burgers were cooked all the way and it all just tasted so good! read more

I will never come back to this McDonald's. This has got to be the slowest drive through in drive-through history. Service is horrible people are too slow. This is a management issue that needs to be addressed as I see in other reviews I'm not the only one who is saying this. Food is accurate but can't be considered fast food. Just spent 20 minutes in the drive through for a sausage biscuit and hash brown and they ask me to pull over because the hash brown isn't ready. I asked them to just give me the sandwich. They didn't offer anything in substitution for it or anything. Worst McDonald's EVER! read more

hot and spicy was DRY as fawk . did my gf wrong yall need some more workers add some more mayo or something

Why does it take over 20 minutes in the drivethru at this McDonalds? It's never fast when you come here. So much for fast food. SMH!

Congratulations! You're my first negative review, not only was the staff rude and unhelpful but even failed to give me what I ordered. Didn't realize until I got home that food was missing that I PAYED for. Don't waste your GAS or MONEY coming to this establishment. read more

This is literally the slowest drive-thru I have ever been in my lifetime. It takes two minutes per car just to take an order. I am more or less just staying in line due to morning curiosity - I just want to see how long this could possibly take. But, I feel guilty for the amount of fuel I am wasting just sitting here. read more

Slow service and awful customer service. They need to wear gloves to service food. Do not go here.

This location takes long to prepare orders. So far as the food, it's McDonald's food which is not tasty. I only come here for McCafe beverages. read more

Its Mc D's, nothing needs to be said. Its cheap, fast, and mostly a positive eating environment. We have been using the app, and it gives you great discounts and faster service. read more

I came here looking for a play place for the kids. It is gone. They no longer have one. Instead they have two tables and a built in wall screen with games at two stations. Another step toward inactivity and obesity for our America. read more

Best fast food fries...but that's about it!!! For some reason, I have really been craving these things!!! The new Pearland McDonald's is new and very clean! The staff members are not the sharpest tools in the shed, but hey, it's McDonald's!!! read more

Very horrible experience. The crew member was not trained properly but he was very nice, it was the manager that was horrible, rude, and acted as if she didn't want to help. Bernarda is her name. I've tried calling several times to let my experience be known ro another manager, or just let them be aware of the manager's actions. Line says busy, for at least an hour. Smh. read more

This location is hit or miss (mostly miss) and service is below average. I'll give a prime example. Yesterday I ate breakfast here with my daughter. I ordered a side of eggs and hashbrown for her, then a steak egg and cheese biscuit meal with a coffee for me. Simple right? Well, they managed to get the hashbrown and eggs right but as for my biscuit, they gave me a steak, egg and cheese BAGEL sooo I brought it back and specified it was suppose to be a steak, egg and cheese BISCUIT. He then told them BISCUIT. They remade it and gave it to me on a MCMUFFIN. Again I told him BISCUIT, he gave it back and on the third try they got it correct. Ridiculous..... read more

I've had it with this place. I randomly like to stop by and get a vanilla cone. This is the third time in less than a few months where I go through the drive through and order a few vanilla cones for my family and patiently wait in line for them to tell me when I pull up to pay that their machine is not working!! I've been sitting in line for 10-15 minutes! They need to learn how to communicate! Management needs to be retrained! read more

5 minutes at the drive through just to find out they were only taking cash. No sign up front or anything. Who does that. Waste of time.

I don't like their food so I haven't eaten here, but I found myself with a $25 gift card. Off the dollar menu I was able to get a dozen cheeseburgers and fries and treat my coworkers to lunch. They seemed to enjoy it and I have to admit it was a lot of "food" for such a small amount. I was impressed with the interior. They seem to be working on making themselves look nicer. It was clean and no foul odors. read more

The service at this restaurant location is extremely slow. The employees have zero personality. Be prepared to wait for an unreasonable amount of time and be prepared to have your order wrong. This is a prime location so you would think they would get their act together to keep customers happy. read more

This is the slowest McDonald's EVER!! I sat in the drive thru for 30 minutes today and STILL had 5 cars in front of me when i has no choice but to leave without my food. This is the 2nd time I've spent my whole lunch break sitting in their line and had to go back to work hungry... doesn't seem to matter how busy they are or what time it is. Fast service is the only reason i go to McDonald's in the first place, so i will not be visiting this one on the future. read more

For a fast food chain, they sure are not fast food. Got to the drive thru speaker to order my food, waited a good minute or so before the girl finally asked what I wanted to order. This one had an attitude. Can you say rude? Tried to order 5 number 10s and she said that they only allowed 2 orders per customer. 2 orders per customer? I've never heard of such a thing... I brushed that off and order three 20 piece chicken nugget meal and she did not understand... each meal comes with 20 pieces of chicken nuggets, two drinks and two large fries. She kept asking how many drinks and fries I wanted. I don't want to be rude but this girl was one of the most incompetent people I have ever encounter. Worst customer service and sense of timing for a fast food chain. Never coming back! read more

They're service is too slow. Especially drive-thru even if it's not busy. It will take like 20mins to get your order.

For the location that this place is at you'd think the service would be better than trying to order from a damn taco truck. I'm assuming the guy in the blue shirt is the manager(Brandon) , but acts like a conceited douche bag. Not welcoming, didn't say "hi, welcome to McDonald's" or anything close. We asked to dine in and handed us a Togo bag and walked away. I grabbed the bag and came back for something and apparently it was an inconvenience to him. I guess I'll stick to the drive through. read more

My little girls love their Hotcakes in the morning before school. McDonald's never disappoints.

What is the recipe McDonalds is using to make oatmeal? 1 individual package of oatmeal to a gallon of water? No matter how much I say lite on the water, I always get soup like oatmeal read more

McDonald's - Soup like oatmeal from Mc Donald's. I give up - Burgers Near Me - Pearland, Texas

Went through the drive thru for a water and Sprite. My boyfriend decided he wanted a coke instead and asked pretty nicely to change it. Guy at the window says he didn't know the difference between the Sprite and water and then yells into the parking lot to one of the other employees ignoring us pretty much. Don't bother working at a food place if you can't tell the difference between water and a soda or if you're just too lazy to open a lid. I know you're probably a careless teenager in high school with this job, but maybe you should try retail. Something that takes less work and manners. read more

i wish i could rate them with zero stars!!!!!! my daughter had a roach in her happy meal from this place and all they said was "do you want more food"? what were they thinking? who would eat somewhere that just handed their child a happy meal with a roach in it????? if you think this is a fake you are insane.... i have more pics showing the roach and a statement from the manager that witnessed it!!!!!!!! they still have not reached out to me or my daughter and i have made several attempts to speak to the owner and they are dodging me.... very nasty unprofessional place please don't eat there read more

McDonald's - MY DAUGHTER HAD A ROACH IN HER HAPPY MEAL - Burgers Near Me - Pearland, Texas

i asked for a Grundy and didn't get grundy and y'kno that kinda service just won't fly for the Oat man im down for the fudge sundaes but yo these hot toys are good collector items that will be worth something in a few years read more

Every time, no exaggerations, EVERY TIME i come here, there is either an item missing from my order or something is wrong or BOTH. These people are incompetent, period. No apologies, no customer service and no accountability. If you want your order to be correct, DON'T GO HERE! It's no wonder they work at McDonald's, no other company would hire them because they're morons and can't get sh*t right. read more

Waited 30 minutes in drive thru for 2 dipped cones, they served 15+ people behind me. I had to park and go inside to get the ice cream. They forgot about my order. They spit on the ice cream and gave it to my child. I asked for a refund, they reluctantly & rudely gave me a refund. They were extremely rude, incompetent, racist employees. Worse restaurant experience I have ever had in my life. They delete bad feedback on google too. Leave your comments on yelp. read more