This was unfortunately the worst experience I've had at a Chipotle. I waited over 30 minutes because there was only one person preparing orders while the cashier was busy refilling utensils. Another employee handled the meat, and one focused solely on online orders--leaving the in-store line completely stalled. Meanwhile, several staff members seemed more focused on making their own food and drinks than helping customers. Overall, I wouldn't recommend this location--it's extremely slow, and you'll be waiting far longer than expected. read more

I went through a Chipotle addiction phase throughout high school and college. I probably visited this location alone 150+ times over the span of those 7 years, and not once have I seen any changes to its operations even though there are clear areas for improvement. The food itself usually tastes decent, but the crowd control and portion sizes are an entirely different story. There are no where near enough employees at the serving line and cash register. The line extends all the way to the entrance and sometimes even intrudes into the dining area during lunch/dinner hours. On multiple occasions, I've craved Chipotle but then changed my mind after seeing the ridiculous line. The popularity of this location doesn't speak to Chipotle's amazing customer experience; it merely reflects the lack of other semi-healthy fast food options nearby. However, Pearland's food scene has steadily expanded over the years and it's not certain whether customers will continue to put up with this restaurant's inefficient operations in the near future. Small portion sizes are more of a universal Chipotle problem, but it still deserves mentioning. Don't shy away from asking for extra. The only toppings that cost more for extra are meats, guac, and queso. Also, keep in mind that ordering on the app to save time will come at the near guarantee of small portions. Coming in about 30-45 minutes before closing time typically circumvents these problems, as workers usually provide more generous servings (a lot of the food would go in the garbage otherwise). To be clear, these are issues with management and not individual workers. I can't speak on anyone else's personal experiences, but I've never encountered a rude server or cashier here. I still enjoy the convenience of Chipotle during non-peak hours, but I'm looking the other way if its 12-1pm or 5-7pm. read more

Small portions, horrible customer service not clean don't visit just go to the one down the street it's cleaner and better service with bad attitudes. read more

I love chipotle , I personally think I like the burrito more than a bowl but it is your choice you can also choose a lot variety of meats and sides definitely recommend! Also love price it's not that expensive . Fast service as well . Been to places with better ambiance but to be a chipotle it wasn't that bad read more

Unbelievable!!! Please QA and ensure the meals are prepared as ordered. I really do not have to words right now, concerning my meal. I have never had an issue with ordering from you here in the past, however this one time and especially when I was looking forward to the meal, comes as a let down. Here's the why, I ordered a bowl that should have contained no meat (because I eat vegan) and of course several bites in and enjoying the dish, I find my bowl has both the meat substitute and chicken. Why???? Of course, I DoorDashed and that was 30mins no problem, so of course I didn't want a do over of time and the wait. So, this is one way to curve your appetite... Some times you can trust too much. Remember to QA your bowl, if you order delivery. Until the next one, Bye-Bye! read more

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Orders are slow. Online orders sit behind the counter with no one announcing as they are ready. Poor quality, small servings and missing ingredients. read more

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I don't know why I bother coming to this location. The restaurant is never clean and the employees do f care. Today there was no ice in the soda machine and no utensils. No one gave a darn. There are too many Chipotles in the area. I've learned my lesson. read more

This has to be the worse establishment in all of Houston/Pearland. I've received better service in Chinatown (IYKYK) I really hope this review reaches who ever it needs to. GM? A manager? Or someone checking the reviews to see if it's always this bad. From the looks of it, YES. This place SUCKS. I think the person to blame in all of this has to be the manager. If there's even one. Do yourself a favor and don't eat here. If you were like me and made the mistake of ordering your food online, you will wait over an hour. We got there 15 minutes after we ordered 8pm and waited patiently. The line was out the door so we assumed, maybe someone walked out during a shift or something happened in the kitchen. And hour goes by and we go to the counter to see what's the hold up. (Its 9:00 at this point) and the person says, "oh you'll get it at 9:30" If you had a similar experience don't feel bad, apparently this happens to everyone and it's just the vibes here. read more

When I walked into receive my food, the line was long, but I did order on the app for pick up. Seeing that they were swamped I patiently waited until they called my name. When I arrived home, my food was all wrong. I asked for white cilantro, rice I received brown, the quesadilla poorly filled with dry meat. Overall dissatisfied with the order and then I also tipped. It was a waste of money clearly. read more

Chipotle Mexican Grill - Brown rice - Mexican Near Me - Pearland, Texas

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They move with no sense of urgency and roaming around like chickens with no head. While the person on meat is making orders, the food just sits out in the open waiting for the person on toppings go and refill the cheese all just to return and forget to replenish the lettuce. Took her a long time. Meanwhile, there are others that could restock but instead, one person is on her phone next to bagged food appearing to work. One guy is standing in socializing with another team member. The food counter is a MESS. Spillage is just on the counter collecting. You would think they would clear it as they go... they just work over/around the mess LOL SMH! They have a full staff it seems like but only two people working. They really need to gather their team members and work on this assembly line!! It's just a reflection of poor leadership and lack of direction. Two stars for the two girls working. read more

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When you get there, go ahead and turn around, get back in your car and drive to a different location. The workers are young rude teenagers that act like you messed up their day by coming in there. Got to the end and asked the girl standing there for guac and she looks at me and walks away... zero customer service skills from everyone. Literally every person I encountered had an attitude. Im not sure what yall are teaching them in training but you should include some instructions on customer service. Plus the food quality is not as good as other locations. Counter is also a mess most days read more

The service at Chipotle on Broadway/288 sucks! Several times we have done takeout and items are missing from order. Today I decided to do a pickup, the young ladies that work pickup are so unprofessional. While they are laughing and talking in each other's face , make sure the paying customers are accommodated. Half of my order was missing and had to remind them what I paid for. This is utterly unacceptable to not get what you pay for. Whoever the manager is at this location is doing a terrible job of training and motivating the employees. Extremely profitable location with below par service is not good. One star is way too much. Chipotle Pearland do better and tighten up!!!!! After careful consideration I can no longer support Chipotle. That's it!!!! read more

Stopped for a quick dinner initially to go, but was joined by a friend. I ha a burrito with chicken and pork and all the fixings! It was delicious! I paired that with a watermelon limeade. OMG! Never had it before, but I think I found my new drink. So refreshing! My friend had guacamole and chips. I refused to get started on those! I'd be broke! Apparently I went at a good time, because I was served as soon as I walked in at about 4:45 on a Monday. Service was quick and fairly friendly. The ambiance is casual, with a normal fast food noise level. I was happy to see a variety of drinks besides fountain drinks. I also was pleased to se how quickly tables were cleaned and the floor swept for the next guest. I noticed hand sanitizer as soon as you enter the door. This was comforting. This location seems to do quite a few takeout orders, so this May be an option for someone. read more

Chipotle Mexican Grill - Chicken and Pork Burrito - Mexican Near Me - Pearland, Texas

This is a good Chipotle! They have great portion sizes, so you know you're getting the best bang for your buck. I've only ever ordered through the app and gone to pickup, so I can't say too much about the service. But, my food has always been on time when I arrive to pick up! read more

What is the point of ordering pick up if they don't leverage the pick up shelf? Why is the line for pick up longer than the line for a person that regularly comes in and places an order? Holding the orders hostage so they can lersonally make and hand the meal? If there was a problem with people picking up orders that don't belong to them, remove the shelf. read more

Chipotle Mexican Grill - What you don't see are the orders that are READY yet customers have to wait bc the team is keeping the orders while working on new ones - Mexican Near Me - Pearland, Texas

Can't lie this is easily the worst chipotle in existence. First time here the cashier swapped my order with the person in front of me and got home and noticed the whole order was wrong. Skip to todays visit- man this place is FILTHY and no one cleaning up. There's at least 8 people working but only one girl running the food line by herself. So of course it's moving at a snails pace. The line isn't moving at all, then by the time you get to order it takes so long to progress through the toppings that your food is cold by the time you check out. I've need a beer! Guess what? They are out of beer, perfect! Try to find a table and they are all disgusting. Sat outside with my son and tried to clean our own table off the best we could. Cold food, nasty tables and a loooong wait. This place is a no-go read more

Slowest Chipotle I've ever been to. Don't ever put a pick up order cause they don't even put them on the pick up shelf plus I had to wait an additional 45 mins cause they were so behind. read more

i sent my daughter to pick up food. and it was almost closing.. so no one answered the phn . and they were closed when we returned so they charged my card for food that wasn't ours and never gt a chance to eat read more

This is a 15$ burrito the size of my kids kids meal taco. This is absolutely ridiculous. And they wanna give me a coupon for a burrito. Also they gave me a orange with something in it! I don't want a free burrito I want my money back! I feel scammed! read more

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This location is always busy. It's located in a busy shopping center. I've never dined in but there is plenty of seating and even at it's busiest I've never seen people not able to properly distance themselves. Online ordering at this location is the absolute worst at this location. I've had items missing from my order one time but they are consistent at not having your order ready at the time you designated. read more

Chipotle Mexican Grill - Mexican Near Me - Pearland, Texas

Ok ok I know this crappy burrito joint is the McDonalds of burrito joints, but my daughter loves it and it was her day to choose lunch spots. Stood in line for 20 minutes only to reach the counter for them to say 'We can't do burritos, our tortilla warmer is down." WTF? 'Can't you use the online warmer?" "Nope. Peak hours." Holy cow. So, I ordered from the app for the work around. Rule of thumb you donkeys- have more than one warmer. Ugh. read more

Service at this location is awful. Majority of the employees at this location always have a really bad attitude. I was there tonight and the girl working the register snatched a bag out of a customers hand. I also kept hearing her say "you'll just have to wait" and many other unprofessional statements. This location has the worse employees and worse service of any Chipotle I have ever been to, from Texas to California. And they mess up my order almost every time I order from the app. This time, the black beans were crunchy and the cheese smelled rotten. It was also dripping liquid out of the tortilla and the tortilla was wet. This location has terrible food and I really don't understand why it's so awful compared to other locations. I couldn't even eat it. read more

Overall no complaints. Parking was no issue, it did not take long to get through the line. They are practicing social distancing and getting people in and out timely. I had the bowl and it was good. If you been to chipotle then you know what they are like. I recommend and would visit again. Yes the customer service was very good. Yes there was limited dine in and there are some tables on the outside if you want to sit outside to eat. read more

Chipotle Mexican Grill - Mexican Near Me - Pearland, Texas

Okay what was was going on with me tonight?! I don't know but Chipotle was GOOD!! Maybe I was super hungry or I hadn't ate it in a while. The line was long but I was not bothered by that. It was me and the burrito bowl and that's all that mattered. I ordered the chicken burrito bowl with all the toppings minus a few and it was good eating for me. I always ask for the salad dressing to mix in my bowl. Yummy. The pico was a little spicy but just right for the perfect taste. The customer service was decent but kinda slow. The tables were empty so I guess most orders were to go. The line was extended out through the exit door so the entrance door wasn't being used since it was blocked by the line. Chipotle scored big with me on this visit. read more

Chipotle Mexican Grill - Look at the line - Mexican Near Me - Pearland, Texas

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This location is disgusting. I went to pickup an online order and every time i do there is always an abundance of trash everywhere. The tables are always dirty and trash overflowing. This particular time i saw a roach crawling across the floor and it started climbing up someone's shoe. I had to tap him on the shoulder to let him know and it started running away and another patron smushed it. I left immediately. I also witnessed the person that was cutting the meat mess with his ear pod with the same gloved hand he was touching the meat with. Everyone knows how gross ear buds are. I was completely grossed out. read more

I feel bad about giving such low ratings since we absolutely love the food! But the service leaves a lot to be desired. The lines are always impossibly long so I understand that it is always so busy so they are overwhelmed. So maybe Chipotle should hire more people. We tried ordering online but we always find pieces of meat in our food. Which is very tough being a vegetarian. We have ended up having to throw the food multiple times!! Also when order in the restaurant the employees are not at all sensitive about keeping the counters clean so meat does not get into vegetarian toppings. Once when I requested them to be careful since some meat was about to fall into my food they straight up laughed at me. We absolutely love the food and understand that employees must get tired and overwhelmed so request Chipotle to please address these issues. read more

i wish i could love this chipotle but i cannot. it is literally always something no matter the time of day i go. they are always running out of things and it's frustrating to wait in that line then be told once you're at the counter. it's usually pretty well kept during the day. it looks inviting on the inside however at night it just seems like the shift is ending so it'll be handled once closed. i ordered a carne asada bowl. i get everything on the side because they overdo it with the scoop of sour cream. everything was cold and unseasoned. my steak was over well. the rice was lacking flavor and the corn was literally thawing. i could taste it defrosting as i crunched. i only go to this chipotle because its the closest in my area after a night workout. i must say during the day the staff is much better. there's a young guy with glasses and an older woman who's usually on the register who seem to be more aware than other staff. how can you go wrong with chipotle? read more

This location either needs to be reevaluated. The amount of issues, missing or incorrect orders is almost comical, but unfortunately it's just unacceptable. read more

Chipotle Mexican Grill - Ordered a salad on Uber Eats Only once delivered they had written in they were out of lettuce. - Mexican Near Me - Pearland, Texas

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Went out to get Chipotle bowl and No Corn Salsa, no sour cream available!! Whoever manages it this loca

This Chipotle has the worst service! I came in at 7, and didn't receive my order until 8 pm. The line was long, which I was totally prepared for, but the customer service was terrible. The front line worker didn't want to serve me so she turned to another gentleman who was equally as bad. The hot chicken is never ready, the white rice was not prepared so they told me I had to get brown rice. When I asked the wait time for the white rice, they insisted "It'll be a min so you might as well get brown." Not realizing I am fluent in Spanish, he began insulting me to the female coworker in Spanish. I would have left this establishment but being as though I'm pregnant and have cravings I waited for my food. To pay for food and just expect decent service is just out of the question for this location. read more

I just picked up my to-go order for the burrito bowl. Whoever is making the to go orders needs to be trained. There was barely any chicken in my burrito bowl. I can literally count the pieces of chicken in my bowl! read more

These bowls were to die for . Even though I ordered on the app and they were busy. I still believe they got my food to me in a reasonable time considering they were really busy! The service was great !! Only thing I paid for extra meat and since I didn't see them make my order it didn't seem like I got what I paid for since I barely say meat . That's one thing I hate about ordering before hand . They give you a regular serving even though you paid for double meat . read more

This chipotle is always a mess. It seems that they don't have a present manager because a lot of the foods were mixed when they shouldn't be. The sour cream had green sauce and corn in it and some of the meats had the onions and peppers dropped on it because of the huge mess that they had up there. Someone in front of me had brought it up to the employees and the girl who was working the evening shift looked at him as if he was an idiot, the employees just took the onion off of the meat on his bowl and called it a day, they didn't say sorry. Nothing. Rude as hell. All of the tables were also super dirty despite there being 4 or 5 employees walking dazed in the back. Do better chipotle because you guys aren't doing anybody a favor. Customers pay good and well enough to expect a clean place to eat from. read more

Never, ever, ever again. I thought to myself: "Surely they have turned it around since the last time I was here." I was so wrong. It's Thursday, 2/8/2024, 8:30p and first, the place is a filthy dump. There's trash everywhere. The A/C is out. The line was 5-6 deep so I think I'll stick it out. Second, there's 9 bowls lined up on the assembly with 4 people DOING NOTHING. They are totally outmatched by the orders or unprepared with prepped ingredients. Eventually when it's my turn, I ask for a bowl with a tortilla on the side. The response was, and I quote exactly: "The machine broke." (Blank stares.) I say, "Okay, what machine?" "This." I say, "Okay. I'll skip the tortilla then." "White rice?" "No thanks, I'll have brown rice, please. (Glancing at the brown rice bucket, I notice it's empty.) Do you have brown rice?" "No." I turned around and walked out as did two other customers. It's just so frustrating. I got in the car and thought about the regional manager person who's trying to hold it all together by overseeing 5-10 stores and how it's a constant battle when he/she is forced to hire people who simply don't give a shit. Over and over again. I'll definitely eat at Chipotle again, just not here. read more

Chipotle..I mean if you want authentic Mexican cuisine, there are tons of places in Houston for you to go instead of here, but hey, when the craving kicks in and you want their specific "taste" your fingers move on their own and you order. I used the lovely service Door Dash" to satisfy my craving with a Barbacoa taco. Let me tell you...whoever was working tonight...I LOVE YOU!! Seriously. You filled my taco to the brim with overflowing tomatoes and cheese and pinto beans and of course my lovely barbacoa. It was delicious in its own chipotle way and I can't wait to order again soon. Thanks for my late night snack!! read more

Chipotle Mexican Grill - Barbacoa Taco!!! - Mexican Near Me - Pearland, Texas

My first job was at the Chipotle Midtown Houston... but since I live nearby I would come here to eat about 3x a week. I'm a familiar face there. I don't wanna bash anybody but I've gotta say to the employees and management, y'all gotta step it up. The food is very blan, no flavor. Or very saturated with lemon juice. This is not every single time but it's starting to be very consistent. Please get this establishment back up to where it needs to be. Communication wise, everyone is pretty nice although I've never gave them any problems. I just really want to see them step it up when it comes to preparing quality food. I am a Chipotle fanatic and have been eating it for over 15 years now. I won't stop eating it, but I'm almost done coming to this location :'( read more

Chipotle Mexican Grill - a dog eating from a bowl - Mexican Near Me - Pearland, Texas

This was the worst chipotle experience I've ever had. The restaurant was filthy, the prep station was nasty. They took no tint to wipe the counter down. The food once I got home was worse. The rice was over cooked. Ended up throwing both of my bowls in the trash. read more

My friend took me here for a late lunch while we were out shopping. Seating area is fairly small and every other seat was closed due to social distancing. There is outdoor seating available. Staff were friendly. Food was good. Maybe it's because I have been making "Chipotle copycat bowls" at home, I found that actual authentic Chipotle was a bit bland. Don't get me wrong, it was still good, just... mine is better. Haha. I went with 1/2 chicken, 1/2 barbacoa. Still a great, fresh, healthy, quick meal when out and and about. read more

OMG, this garlic steak bowl is the worst. No flavor in the steak and had a weird texture, Pico is just tomatoes (where are the jalapenos, the cilantro and onions?), queso is white (I'm used to the yellow), but overall just not good period, but for $15 dollars! Yuck! read more

Chipotle Mexican Grill - Mexican Near Me - Pearland, Texas

i got off work and waited literally 22 minutes it's only 9 people in front of me. Service is absolutely terrible and unorganized DO NOT go to this Chipotle pls go the next nearest one where the people actually understand it's a place of business. read more