Sheesh! I haven't visited this location in about a year. My reason for going is because my family cannot break away from this chain. I'll admit the fries can be addictive and I catch myself stealing at least 10... I figured they wouldn't miss any... five from my mom and five from my daughter. Well, my family put in a request last week for food that totaled over $17. I brought food for three people... I cringed at the total. But my family asked and I agreed to stop here. This store features a two lane drive thru meaning, you can choose from two lanes to drive up and place your order. Well I chose the lane with the fewest cars, but the other lane moved much quicker... how is this even possible. I pulled up to the speaker... placed my order... I had to repeat my order three times before the order taker comprehended everything. Super frustrating... I get to the window to pay... really quickly. Well I guess it was really quickly, because I noticed other cars ahead of me and in the other lane were parked in the parking lot... waiting on their order. I figured too bad for them, my order was simple so no way was I getting parked... As soon as I pulled up to the second window I was told to pull up the third spot and someone would bring out my order. Aye yi yi!! I waited about five minutes... an employee came to my car and asked that I confirm my order as he stood there with a bag in his hand... It wasn't my order. Another three minutes went by... my order finally arrived. Sheeeesh! This visit was unbelievable and the time that it took to receive my order, super crazy! Would I recommend you come here... go at your own risk. This store is located off of the busy Airline Blvd. Other eateries are nearby such as: KFC, Taco Bell, Cookout, Wendy's and a few more. A gas station is nearby too. The customer service was super mediocre. Therefore, do not come expecting over the top customer service or fast service. Pack your patience. Have fun and enjoy life :) read more

waited at the speaker for 5 whole entire minutes and didn't hear anyone. i pulled up to the first window and no one to be founddd shocker then i proceeded to wait another 20 minutes for my order of one singular mcchicken read more

I have been here a few times and have always been happy. Today I had the fish sandwich with fries, buffalo sauce, and an unsweet tea - everything came out quickly and, most importantly, hot, even the fries. Both drive-thru cashiers were friendly and helpful. The only thing I would watch is salting the fries. Sometimes there is already plenty in the pan. Today's fries were extra salty but fortunately I like salt. Check them out! read more

McDonald's - Filet-O-Fish Meal with my extra "Free Fries Friday" and Spicy Buffalo Sauce - Burgers Near Me - Portsmouth, Virginia

Despite current COVID conditions and the state of the economy, I was still quite amazed at my Big Mac purchased this evening . . . read more

McDonald's - A what Mac?? - Burgers Near Me - Portsmouth, Virginia

8/17/21 -- 3:15am Yikes, on the sign it says they're open 24 hrs except on Wednesdays. My boyfriend has work at 4am, nothing else is opened to eat except here.... so he pulled to the drive thru and waited 5 minutes. No one helped him. He went up to the drive thru window, he can hear music playing and people inside but they're trying to hide their faces. Another car circles around, confused if they're open. Finally he gets a workers attention and they say they're closed. If you're closed, put cones to block the drive thru! You're wasting everyone's time. Looking at the reviews, looks like management isn't good and this place doesn't even have a good reputation. Disappointing. Do better. read more

It's crazy cause I'm every receipt there's a buy one get one free if you fill out the survey well I just happen to be one of those people that fill out the survey. So why every single time I come to this McDonald's and say some thing about the survey they don't know what I'm talking about????? They should really be taught this stuff when hired read more

This place just lost a regular customer. I ordered a big breakfast with hot cakes this morning and the eggs tasted like chalk and the pancakes could be used as hard plate Chin - couldn't cut into them with a knife and fork. Why would you ever serve food that seems like it is old and stale from the day before to customers that spend good money at your business? No wonder this place is 1-2 stars!! read more

I am a frequent flyer for quick food fast in the morning. This location is always clean. The management team is friendly and they express appreciation for your business. The staff is well trained and very welcoming. They have learned to manage the double drive thru lines with ease. I love, love the egg white breakfast sandwich. I was pleasantly surprised by the light fare and great taste. I paired it with coffee and a yogurt parfait. Great tasting healthy food at a fast food restaurant - life is great. When you look through the window the tables are always clean and a worker is walking around the restaurant checking in to make sue you are pleased. The staff smiles at you when they are assisting you with your order you are answering your question. All furniture in this location has been updated. Great seat cushions, chair height and extremely comfortable. If you are looking for old style McDonalds customer service in a updated in modern setting than Airline Blvd is your McDonald's. read more

I went to this McDonald's and got six three dollar and fifty cent meals or whatever ,So I order that and I ask them for some barbecue sauce. I pull up to the window get my food , the worker there tells me there's barbecue sauce in the bag . I get home and tell my why THEY ONLY PUT ONE SINGULAR SAUCE . I'm very disappointed read more

Quite possibly the worst run McDonald's in the region. The day crew is typically good, usually, but the evening/night crew is absolutely worthless. I've never been when it has taken less than 15 min to get through the drive through, even if there are only a couple cars ahead. A competently run crew should average 2 min or less per car, but not this hoard of lazy people.; it's like they don't even start making your food till you're at the second window. But I know that isn't the case, because 2/3 of the time, the food is tepid at best. A couple of days ago, I sat at the order box foe 10 min without a peep. I left and went to Wendy's. I will not go there again. Ever. read more

The worst McDonalds I've ever eaten in. Just horrible. Food was cold. My steak bagel was disgusting. Egg didn't even smell like an egg. They didn't put any steak sauce on it, just butter. They ought to be ashamed of themselves here. I will never, ever go to this location again in my life. F- read more

This place has been remodeled ,very clean TV screens at most of the dining section for your enjoyment with your family or friends. They even have a miniature seating section for kids. I highly recommend this restaurant .My cashier was very polite and was eager to serve me. She even gave me a compliment when I asked for my senior ...what a way to start my morning with such great service. I would like to give a shout out to the manager for a job well read more

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burger meat was RAW.. and cold. the cheese was hard like plastic and we got soggy chicken nuggets. absolutely not going here again. the workers are SO rude! if i could give 0 stars. i absolutely would read more

The door says 24 Hours, The website also says 24 hours. Tell me why I sat in the drive through for 20 minutes with no response. I come here often because I live down the street and it's on the way to my work. In this area everything else is closed. Yesterday morning I waited for 20 minutes and someone finally answered. She told me that they closed at 12am and reopened at 5 am. If that is the case then how am I stopping throughout the week in the early am around 3:30-4 ish to get a coffee and a sandwich. The customer service is probably worse than the ghetto McDonald's down the street. Overall I wouldn't recommend and I'm no longer going to be stopping here on my way to work. read more

I am a Kindergarten teacher and I planned a field trip to Willett Hall. Our small group of 35 students (~10 kids were out sick) watched a stage play and stopped at this McDonald's location afterwards. Management and crew were completely prepared for our group. They directed our students to a seating area. They met us with warm greetings, checked up on us throughout our visit. The students' happy meals were sorted and bagged. Juice boxes were bagged, as well as napkins and ketchup. Distribution was oh so smooth! Checkout was a breeze also. Only issue to note is that checks are not accepted. I'm so used to always submitting payments by check, that I didn't bother to ask this time. read more

Wow...ask for no onions..we get extra. Ask for a double..get a single. Ask for 2 happymeals...no fries. Ask for it to be fixed get treated like it was our mistake. Very disenchanted. Corporate needs to fix this. No thank you,no goodbye...and the burgers seriously looks like someone bit them. All-around unpleasant experience. read more

We pulled up to the window and they kept asking us what we ordered. We told them several times and they still messed it up. Asked for a quarter pounder with no cheese. It clearly states it on the ticket, yet they still added cheese. They forgot the sauce for my nuggets and didn't give us any straws. read more

McDonald's - Burgers Near Me - Portsmouth, Virginia

Good Mcgriddles The Food Is Stupendously great food like when enter i know its going to me good

I ordered a cookie tote off of door dash . My order arrived and it was three cold pies. I called the restaurant to inform them I received the wrong order . The women stated that she didn't make my bag . And hung up on me . I then proceeded to call back three times no one answered read more

Worst place if business I've ever been to , they stole my money and never gave me any food . After I waited 35+ minutes on my lunch break . STAY AWAY FROM THIS LOCATION !!! read more

McDonald's - a receipt being held by a person - Burgers Near Me - Portsmouth, Virginia

Slow service slow service. Every time no matter time or day it's slow service. Won't be going there anymore and wouldn't recommend it to anyone. Stay clear read more

Do a mobile order takes like 15-20 mins then my chicken nuggets are dry af and taste like cardboard. I guess you can't always have it your way read more

First off -1. Second I ordered two burgers and got 4 chicken nuggets and one burger and fries, then they forgot the lettuce on my original TWO burgers I should have got and the meat old as hell. And the chicken nuggets old as a bitch too. Fires not even fresh. read more

Well... i have read tge other rwviews and mine is pretty much the same. Customer service sucks! They are always playing around on the inside. Seems like you are bothering them for ordering food. Forget getting BBQ sauce! Thats if they even get your order right. Seems like every where you go now has zero customer service... I get you don't want to work at McDonald's! Then better yourself and get a better job! And people who work fast food want 15 dollars a hour! For what!?! So you can get paid more money to mess my order up! read more

If I could give no stars I probably would. Customer service is just horrible. They waited about 15 minutes to come and tell us that they were out of the breakfast burritos and she said "you could I guess go talk to my manager about a compromise" and then walked away. Coffee isn't hot, it's roughly room temperature, hash browns weren't hot, and the food we did get was just unsatisfactory. Needless to say, probably won't be back. Hands down one of the worst McDonald's we've ever been to. read more

Went in for breakfast with my kids and I was amazed how clean it was and I was greeted at the door....unusual in other locations. The food was hot and fresh and the staff were very friendly and helpful. They also had a ton of patience as I tried to keep my twins from tearing the store apart. I will definitely drive the extra miles to dine there again. read more

Very clean interior, and friendly workers for the most part. The only down side is that the drive thru has two lines, and often times they get your order mixed up. I usually opt to go inside if I can. read more

Decent chew'n'puke food in comparison to just how crap Micky Deez can be. Took a longer time than I'd hoped, but not too too long, and it was all correct. They even threw in a free large fry for my wait. read more

This McDonald's is a step above the Portsmouth Blvd location in Western Branch. It was remodeled some time ago. The food is usually decent. I usually check this location out on weekdays about 4pm after getting kids from school. There was a time stretch where there would be a very strong chemical odor in the restaurant. I was guessing it was cleaning materials? My main gripe is that sometimes the service is hit and miss. Really good and then bad. The last time we went there it seemed a bit unusual, it appeared as if most of the staff was hanging out in front of the counter area. Not sure if there had been a meeting or what was going on but it was unusual and felt uncomfortable. The employees were loud like perhaps some loitering or even horse playing was going on. Maybe the employees were waiting for pay checks? I really do not know but it was odd. We decided to not bother walked out and headed down the street to a different restaurant. read more

If you are looking for a place to get food, you should not go to McDonalds. They are located in York County, Virginia. Don't go to McDonalds because the workers do not wash their hands, the bathrooms are not clean, and more bad reasons. The worst part is that the playground smells like feet. Some of the workers aren't very friendly. I never go to McDonalds because I think it is a horrible place and if you go there, I think you will not like it either. The food is horrible because once I told them to not put onions on my burger, but they still did. I would say the smoothies are okay, but nothing else is good to me. The burgers, chicken nuggets, berry smoothies, are so terrible to me. If your mom and dad ask you what you want for dinner, do not say McDonalds. read more