I come here for breakfast only as it is on my way to the office. Service is usually fairly quick even with a long line. I never have any issues with customer service. Everyone is friendly enough. There is a young lady who works as a cashier in the morning that is always cheerful. Props to her. Food is your standard McDonald's fare. I love their iced coffees! read more

Now I see why the store rating is 2.1. The manager is very rude and totally unprofessional. I had to give at least one star to post.

One drive though is closed as is the lobby. They have cars wrapped around the building, due to short staffing.

Seriously, it's fast food not nuclear physics. How can you place 4 hot mustard sauces in a bag and not think "I wonder if I forgot anything?" Say perhaps the Chicken McNuggets? We ordered 4 items. FOUR! They have screens that show them the orders. I worked fast food in my youth. We didn't have all this "technology" to help us. We still got an order wrong once in a while. HOWEVER it was nothing like these new age "restaurants" who can't read a screen and have the wits about them to actually check an order. And don't pull this garbage that they are busier now. Try working a sale on your most popular sandwich where you got two of them for $4 with no limits. Not to mention we didn't put out poorly put together items that look more like they used a blender to make them. I'm not looking for drizzled sauce all over a plate with garnish, however if I had tried to serve a sandwich looking the way ours arrived I would have had it shoved back at me and told to redo it. A. Have some pride in what you do. B. Check your work as to not upset customers with completely avoidable errors. C. Get a clue concerning customer service. I will be contacting your owners tomorrow to let them know how you failed and have failed in the past as well. Do better or make way for a business that cares. Finally, pay a living wage so your workers actually care about what they are doing. Fast food is no longer a business run by after school young adults. It is a career for some and it is a profession just as any other. If you can't survive paying a living wage, you don't need to exist. If you don't believe it is a profession then stop patronizing these blood thirsty, money hungry shams of a business. My wife and I don't need you. We rarely eat at places such as this due to self respect and not needing to waste money daily for the caloric garbage you and chains like you serve. The end. read more

This McDonald's could mess up a wet dream!! Always gets our order wrong and usually doesn't give us evErything we paid for.

if i could give no stars i would . i get off work wanting fries around 12 so i go to mcdonalds. i got a large fry with sweet and sour. i get my bag and what do u know . no sauce. i had to beep the horn 6 times because i kept getting ignored by the 4 mexican girls who was on the shift . i assumed it was the only mistake .. just to get home and find a bag full of frozen COLD ASS SOGGY ASS WET SLUMPY FRIES . i know its just a mcdonalds and not supposed to be a five star. but do better . if u cant even give quantity at least try to give quality . read more

McDonald's - frozen soggy half cooked fries - Fast Food Near Me - Saginaw, Texas

How about not serving raw meat. Not only can you not read an order right but you apparently can not cook it either. McDonald's on Saginaw main is horrible. read more

McDonald's - Raw meat from McDonald's - Fast Food Near Me - Saginaw, Texas

I would leave 0 stars if possible. I don't understand why it's so hard to get an order right when it's completely basic. We have NEVER been to this MCDonalds and left with the right order. For example.. my husband orders a sausage cheese biscuit and got an egg cheese biscuit... this is a simple thing from the menu with NO changes to it and they can't even get that right. Their food is always cold and their drinks are either flat or super syrupy. This is our LAST trip to this McDonalds. read more

I come to this McDonald's multiple times a week and I'm usually pretty satisfied, except when it comes to the coffee. Everytime I order a caramel iced coffee, I get something different. Maybe 1/5 are actually good. Today I received one with what seems like a drop of creamer and no sweetener, I can't drink it. Please please just make the coffees how they're supposed to be I'm begging you lol read more

This is the worst McDonald's that I had to been in my 49 yr of life. But it's not the end of the world. Jut the end of this McDonald's I am not coming anymore. This morning I ordered sweet tea got unsweetened. Add a cinnamon roll and it's dry and hard !!!! It's supposed to be hot and fresh!!! False advertising !!! Don't waste your money here!!! To the owner sell this McDonald's to someone who know what customers service is!! Quality is getting worse !!! read more

The worst drive Thur ever they take forever to take our order then said we can not sub a drink for a Mac flurry so we had to get a sweet tea then go inside to get the Mac flurry read more

We pull up at the drive through with only 4 cars in front us before the speaker. We already know that we are in for a long wait at this location. The folks working here have no sense of moving fast. It's been 19 minutes and we still haven't done our order yet. I wonder if corporate monitors the drive through window times? We've seen at least 6 cars (around us, not in front) give up and park then walk in. Why have a drive through if it doesn't move at all? If my kids didn't want a happy meal so bad I wouldn't come. Lesson Learned, go elsewhere. read more

I actually have never had bad service from this McDonald's. In fact, I often say that this McDonald's has spoiled me because their drive through is so quick. Thank you! Keep up the hard work! read more

Worst drive thru service ever. After being in line for almost an hour I order my food and notice they got it wrong on the screen, I advised the drive thru lady it was wrong and she very rudely says just drive up we will fix it at the window. I get to the first window and explain to the young man that the lady got it wrong on the screen. He was nice and tried to correct it but when I get to the next window a different girl proceeds to hand me the wrong order. When I explained the issue she then says to me, "whatever I dont care" as she hands me my correct order. This is not the way to keep people coming back to your store. I will not be returning thats for sure read more

So I'm waiting in line right at my local McDonald's and then I get up to order my food and ask for EXTRA spicy mustard on my home style sandwich Because that stuff good. Anywho I ask for extra and then I pull up to the window and pay right. Then I go to the next window and get my food and then I drive home like a normal human being. NOPE. Wrong. Little did I realize when I got home that Instead of getting EXTRA spicy mustard I got REGULAR mustard and it was legit the smallest speck of mustard I've ever seen.... very disappointed i have been looking forward to that burger all day. Next time I come (you can expect me McDonald's) I'm going to ask for EXTRA EXTRA EXTRA EXTRA EXTRA EXTRA SPICY (not regular) mustard. Hopefully McDonald's can fix this unacceptable problem. read more

Service is usually fast .. always friendly.. best Diet Coke and excellent French fries ... I always have to special order my burger and they always do it and it's right... no complaints .. way better then the one on blue mound road read more

Cashier did not understand English. Then got my order wrong again. Kept the string of wrong orders going. 3 visits in a row. Seriously? Can't find anyone who understands English??? read more

Everyone my kids play here they get diarrhea and throw up. Figured out that there seems to be a stream of fresh vomit in the play area. It's like someone is constantly throwing up inside there. Other than that. It's a pretty building inside and a standard McDonald's. read more

Bacon egg and cheese biscuit and hash brown four star rating, I go somewhere else for my burgers..

It's McDonald's, so no need to review anything other than what would separate one from another. Service was pretty slow, employees a bit disinterested and getting out of the parking lot to the left is a pain unless you drive all the way through the plaza and exit on a side road to catch the light. read more

10/10 WOULD NOT GO BACK. Rude people working everywhere. They don't even know how to work their own mobile app. Save yourself and just go to a different location or chick fil a is down the street read more

Today..much like everyday... I went and got my diet coke .. An hour or so later as I was drinking it at work ..I literally sucked up into my straw a small lizard!! I nearly vomited! Manage asked me to come in and fill out an incident report and asked me what I wanted as a resolution and I told her not a darn thing I would never be going there again! I wish I could post the pic -truly disgusting! Still waiting for a call from corporate -maybe I'll get one when Ron Gordon follows up! I only gave it a 1 because it wouldn't let me do nothing!!! read more

I had such a fabulous experience and I think it starts with management she was friendly kind patient and had a smile on her face it Totally made me feel like a VIP customer she was so helpful that it made me want to come here every day even if it's just for my frappe thank you Miss Lucy B you are truly one of McDonald's best managers I've ever come across so thank you so much The whole crew was kind smiling working hard You can totally tell their body language everybody was pretty happy because ms Lucy lead by example she's pretty awesome and I wish her nothing but the best again thank you Ms. Lucy B ! read more

Question... Can I ever get what I order here? I have been trying for awhile, and it never fails, order a big mac meal and get a fish sandwich meal. I like them both, but, give me what I ordered! I come back only when I am in a hurry and don't care what they put in the bag. Since I do come back from time to time I give them 2 stars. The food tastes like McDonalds, nothing fancy or special. read more

It's McDonald's so you can't expect much but we didn't expect to wait 10 minutes to cook eggs. We ordered an egg mcmuffin and had to wait for them to cook the eggs. I saw 2 customers behind us get their food before us but I guess their order didn't have any eggs. Oh well, what can you do. It's McDonald's. Never again. read more

There is a difference between dine in and drive thru when it comes to getting what you order here. I order a large fry in the drive thru its half full. I order one inside it's actually full. If I'm paying for a large meal I want the whole large meal not half of it. read more

the staff at this particular location is run and managed by bunch of $#cking retards. I pay for a certain order and only get half of it and then have to double back through a drive-thru this location is beyond ridiculous for its competence. If these idiots won't $15 an hour at this particular location they need a reality check. Whoever owns this particular location needs to reevaluate his staff and his management because his management only said I'm sorry, I'm sorry I'm sorry a thousand freaking times and offered no resolution read more

Terrible service and unorganized staff. My son wanted a slushie and fries so bad tonight. Pulled up to a long drive thru line. My son was in his PJs (he's 14) so he didn't want to get out and risk running into school mates. One of the 2 lanes was down so the line moved slower than usual but hey, one line should mean no mistakes/confusion on who's order is who's at the window right! .... wrong.... order my sons stuff and I ordered an unsweetened tea. Paid the amount confirmed at the screen at window #1. Things went wrong at window #2 where we pick up the order. Employee proceeded to hand me 2 small drinks and a medium drink. I said no and told her what my order was. After waiting about 2-3 mins she asked me for my receipt. Okay here we go, how did things go wrong from window 1 to window 2. After another 2-3 mins she came back with the slushie and a bag. Hand it over to my son and looked back at her waiting for the rest of my order. She then asked me what else had I ordered. I told her my unsweetened tea. She grabs a medium drink from the front of her and said "oh this is your unsweetened tea". Pull off and drive about 2 mins down the street and took my first sip of the tea. IT WAS SWEET TEA!!! annoyed I turned around because 1) I cant drink sweet tea and 2) I wanted to bring up the disorganization to management. Now I have to park and go in which completely defeated the entire drive thru purpose. My son stayed in the car. Immediately as I walked in the place smelled like sweaty feet. The floors were wet and sticky. The fountain drink self serve area was a mess. I didn't want to stay and deal with the crowd inside so I just fixed my own drink and left. I just left feeling GROSS and annoyed. We will not be back. Good thing my son really prefers Chick Fil A but today was SUNDAY! read more

So I'm just going to preface this review as being nothing more than a suggestion to the drive through staff. My overall experience was perfectly fine otherwise. Decided to pick up breakfast out this morning - definitely did not not feel like cooking. Arrived just a little after 9 am. Young man on the speaker completed my order correctly after initially misunderstanding my order. I ordered a big breakfast times 2 add side bacon to each of them. He misheard me thought I said "with pancakes" and I corrected it with him and all was well. I expect it's difficult to hear on those headsets that they wear with all the inside noise and background vehicle noise, I couldn't blame him. Great recovery on his part! Clear payment window (1) - young lady asks if I'd like a receipt, I didn't need it - on to window 2. Thank you for asking if I wanted a receipt - sometimes I do - not necessarily all the time though. Always appreciate the offer! I pull up to window 2 and my order is coming right out. Great job guys - very quick and efficient process. I checked my order and the order came correct with the bacon added to each big breakfast but they were each missing their biscuit. Not a problem - I'm so easy going - I just tell the young lady and she politely indicates to pass the bag back to her for completion. No problem bag back in the window, quick fix turn around and I'm on my way home! Simple - everyone was, polite and friendly and I was pleased with my experience today. So my suggestion to the crew at McDonald's in Saginaw is the following: I understand that the young lady was requesting that I pass my bag back through for two reasons. 1....as a courtesy to replace the missing biscuits on the order and 2....to confirm that the missing biscuits were indeed missing and that it just wasn't an oversight on my part. I spent 4 years in the fast food industry back in high school and I can absolutely connect back to that same line of thinking - because I've been there, and more than once. If someone indicates that their order is missing one or two very small ticket items - just grab those little items, prepare for take out, bag and hand right out the window to the customer. There are plenty of folks out there who would interpret the bag take back as an indication that you were verifying the validity of their assertion that the biscuits were missing - in other words regarding them as being dishonest, calling them a "liar" (no, not me though, I work in customer service every day - I know how it gets that was not my position at all, as evidenced above). And if someone were to come through and intentionally claim to be missing a small item like a biscuit when in fact they really weren't - that's on them - but it wouldn't put McDonald's under or shut the front doors permanently. Your par levels on food stock are enormous (yes, I get the loss aspect too). Just a suggestion to create a more smooth, customer focused, and expedited recovery. If someone would have shared that with me when I were younger I don't know that I would have seen the ultimate reasoning behind that but it would have made sense. No, it took a lot of face-to-face, stressful, nail-biting, hair raising, whatever experiences working in a management capacity before I got that fully. All of the great positive feedback that we receive and EVEN MORE SO the negative feedback that we receive guides us in growing our businesses! Pretty cool stuff! I work for a nationally recognized men's retail clothing store and I love working with people - even the difficult folks with whom it sometimes is just so hard to connect - but it can be done, with anyone. Solving customer service issues is absolutely one of my personal favorite things to do - because I like to see happy people! Thanks Team Saginaw McDonalds - our breakfast rocked and your crew was nothing less than kind and professional. read more

This is the worst McDonald's ever. They didn't give us any napkins, the fries were burnt the chicken was so chewy you could barely eat it and they didn't even give us our pies. I realize fast food has gone down the drain but why spend your money if you're not going to get what you pay for. This place sucks. And just because it's McDonald's is not a reason for them to be able to suck. I give them an F+ read more

So I wanted to explore the depths of how bad this McDonalds is and went through the drive through ordering again this morning. I ordered the same steak bagel meal with a coffee. I didn't even make it to the pay window. The girl taking the order was completely list. I repeated the order several times and she either read back something entirely different or not at all. I even heard here giggle at one point. She obviously thought she was being funny. Worst service ever. I just drove away and went somewhere else. read more

Omg had to pull forward to wait for my chicken sandwich then I get home and it is a burger! The sticker on the box even said chicken. Smh.

I get breakfast every now and again . I love the people in the morning that work the cashier window. Service is speedy in the morning. Evenings are sloooowww. Playground is good, if you going during peak times seating is VERY Limited. read more

They have a fun lil play ground set up. N I like that's there are more sitting inside.

I'm not the one to leave a review for anything even when the service is bad but i truly believe this deserves this review. So i pulled into the drive through at 11:54. i knew this was the time because i had just got done looking up their hours and looked at what time it was to make sure i could still order. So i'm sitting in the drive through waiting and waiting. No one comes on to take my order. That's weird they don't close till 12? I'm usually not the type of person to pull up so close to closing time because I work in food service and I know how it feels when a customer comes in last minute, it sucks. But you still serve them. So after about 3 minutes of waiting I pulled up to the drive through window. A girl walks up and first thing she says is "we're closed". I said that was incorrect because you close at 12 and it's now 11:57. I showed her my phone screen with the time on it and she looked like she was scrambling for an excuse in her head. So she closes the window and walks to the back. She comes back and then proceeds to tell me they "ran out of food". How do you run out of food? Id let that excuse slide if it was anywhere else but common you're mcdonald's. Plus there was a dude who ordered food who left right as i got there. So i asked to speak to her manager because the excuses were so ridiculous and I wanna know what kind of manager would let this slide. And mind you I'm not a "i need to see the manager now!!" type of person, i actually hate making a big deal out of things and am usually pretty chill with stuff but i just found this so not okay. I waited about 2 minutes until the manager finally comes around the corner from the back. She's holding her arms up and immediately giving me attitude. She opens the window and her first words are "what's your problem?". Ma'am my problem is your lack of ability to manage correctly and letting your employees think it's okay to lie to customers and close whenever they feel like it. So i told her i'd been waiting since 11:54 and she cuts me off. She goes "no i checked the cameras you pulled in at 11:59". WHAT? LOL how are you gonna sit here and tell me what time i got here when I was looking at the time on my phone as i pulled in? Also, even IF i did pull in at 11:59 technically y'all are still open so you should've still taken my order. So i then tried telling her no that's not correct and i would like to see that video footage with the time stamp and she slammed the drive through window, so hard it actually slightly broke and she had to adjust it and she stormed off. I've never experienced anything like this before from anywhere! I work in food service myself and my managers would NEVER act like that or allow us employees to not take someone's order for whatever reason! So in conclusion, don't come here unless you want to deal with rude staff and management. Also not the first time this location has been bad. One time they gave me someone else's order, it was completely off from what i ordered, they always have bad attitudes and the food doesn't even taste good. read more

This mcdonalds has it going on!! The have the same morning staff M-F, its nice that way. They are pretty fast as well. The wait staff are so friendly. I usually go at 545 in the morning... read more

OH MY GOODNESS....I just HAVE to tell you something!! I am not your normal, average person..not because I think I'm better than anyone else no but because I would rather STARVE than eat at McDonald's..UNTIL NOW!!! I have to tell you a tid bit about myself...I don't eat meat - of any kind - beef, pork, turkey, chicken, sea food, fake, pieces/parts, none of it....just fruits, veggies, junk food and of course AVOCADO!! I digress...so I went to Mickey D's with my kids (normally I sit there and watch them eat) and I decided to order a Big Mac without meat....and I AM TELLIN' YOU my taste buds went to heaven with a slice of paradise!!! I didn't realize what I had been missing all these years!!! All these years I had gone to this place, just to make my children happy, this place I thought was nothing more than a place to drive parents crazy with the loud screaming kids running around like chihuahuas on crack...little did I know there was a hidden secret....that luscious delectable meatless BIG MAC. Now I understand the Big Mac attack...I crave them morning, noon, and night. I crave them as soon as I wake up, I crave them driving to school, I crave them during tests, I crave them during my Krav Maga class...I'm obsessed. Is there a such thing as Big Mac's Anonymous? Somebody help me P L E A S E !!!!!! read more

Wi-fi never works (out of the five to ten times I have tried to use the service), it goes in and out frequently making it totally useless. The play area is small and has coin operated games instead of the usual fair found in other McDonald's. read more

This place is a health hazard and the manager's not real concerned. I went through the drive-thru and ordered an ice cream cone. When I got to the window, the girl that ended up making the cone had gotten something on the side of her hand. Well, instead of wiping off or even better, washing her hands, she licked the side of her hand and then continued to grab a cone to make the ice cream. When she came to the window and tried handing me the cone, I asked to speak with the manager. When the manager showed up I asked for my money back and explained why. Instead of an apology and returning my money she continued to try and get me to accept another cone. The manager seemed to be more concerned with the fact that I wanted my money back instead of the fact that her employee was licking her hand and then handling food. read more

Horrible customer service. The person taking our order wasn't very patient. The food was great and fresh but took a bit too long. It wasn't great eating while someone was mopping cuz the mop water stinks so bad. read more