Their hours are wrong. I placed a mobile order at 1am bc the app, yelp, and Apple Maps indicate that they're 24 hours. I paid with but once I got here they're closed. And now I have to wait for a refund and it's just frustrating. read more

My eldest daughter and I were on the 215 Fwy. She wanted some chicken nuggets and fries so we found this McDonald's that was in our route. It's located close to Cal State San Bernardino University. We went through drive-thru as usual. It was very tight in the drive-thru area. There were two lanes merging into one... yeah, really tight! We ordered the 40 piece chicken nuggets plus 2 large fries bundle and two large waters. For some reason, it took a long time to get to the pay and pick-up windows after ordering... it was busy, but it wasn't that busy. Anyway, staff was very friendly and nice. Unfortunately, chicken nuggets and fries were not the greatest. Nuggets were mushy... either they didn't cook them thoroughly or something just went awry. Fries were very wimpy... we did ask for no salt, but still... it seemed like they just dipped the frozen fries in the fryer and took them out within less than a minute or two... they were not thoroughly cooked IMHO. I've been to quite a few of McDonald's in the past. This was probably one of the worst McDonald's foods I've ever eaten. Hopefully, they improve in the quality of their foods. We probably won't be back to this location. Happy Eating! read more

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I ordered through the McDonalds app from this location. Some of my food was missing and I had to complete a separate order as a result. I was refunded through their in app partner, Uber Eats, for the missing food but not the cost of making a separate order. I wouldn't have had to make a second order and waste more money out of my pocket if it wasn't for their mistake. Both McDonalds customer service and Uber Eats said they could not help any further and that they were sorry I incurred an extra cost due to the store's mistake. Awful customer service and I wouldn't have experienced this if the store's mistake had gotten my order right the first time. read more

They scam u every time you get a large fry, and this is every single time i go here, these people need to be fired and hire a whole new crew, and the person bringing out our food walked around the parking lot acting like he didn't even know what he was doing and wasted our time when he had our food the whole time, please have your members be retrained or something read more

McDonald's - Large fries - Fast Food Near Me - San Bernardino, California

Was n pain and hungry after dropping grandchild at school so I stopped at local McDonald's. Hashbrown was cold, and sausage McMuffin wasn't the same as I remember. I haven't been n over a year, and I'll never return. read more

Complete idiots working here waited over 30 mins for a fucking burger and fries!!! Managers need to train the employees

I bought my son a 6 $ menu and an ice cream sundae and as usual ,no napkins ,no bbq sauce (as ordered)and no spoon .then I sat there in the drive through window waiting to tell them and the 2 girls were just carrying a conversation together not caring that I'm there wanting missing items ...Please Teach these service workers to be thural with their job assignments.Im frustrated because this location always slacks off read more

Place is always super packed and that leads to long wait times. Have spent more then 30 min waiting for a simple order. Managers in the morning are always rude. Food is ok I mean it's McDonalds. Place is full of homeless all around the area so be prepared for that. read more

Altho they messed up my order, Pablo was so sweet and made everything right. So nice to have friendly service w a smiling face! read more

This McDonalds has to be ,hands down, the worst run McDonalds I've ever been to. Doesn't matter what time of day. You can go dead of night, no one in line and your food will still take long and they will probably forget something anyway. It seems like they're overstaffed, somehow so many people in there yet NO food is coming out on time. Just employees walking around mindlessly not doing SHIT. They will send you to wait in your car outside and forget about you for about 30 minutes, they will bring your food out cold and YET STILL forget something. Everyone employed here needs to be fired, building needs to torn down to never be open again. The GM of this location should be embarrassed and ashamed for allowing this to happen. 0/10 do not go here if you have some kind of plans or schedule. If you have hours to kill and don't mind waiting perfect place for you. read more

By far the worst McDonald's I've ver been too. The food is standard but this place is ran so horrible. Idk how many times they've parked me and never brought out my order. I have to go inside and they say oh we forgot about you. If it wasn't in close distance I would I never come here and still try my hardest not to come here. I wish whoever owns this one would run it better. read more

McDonald's - Parked for 20 mins. Have to send daughter to door at 1230am and just waiting. Unsafe. - Fast Food Near Me - San Bernardino, California

Every time I go through the drive thru they have me go park in the front for a simple mcchicken. everyone goes out the drive thru to park and wait . read more

I don't normally review McDonald's but seeing the low rating I felt like I need to share our positive experience. On our long drive back home we were trying to find a McDonald's that was open after 10pm for walk in as both a good restroom stop and snack stop. After striking out at two other McDonald's we lucked out this one was open for walk in at 10:30pm. The staff was busy but friendly, quickly unlocking (remotely) the restroom for my daughter while I ordered from the kiosk. 5 minutes later we got our cones and were back on the road. Only reason I didn't give 5 stars is that there was some light trash (receipt on floor of kiosk, paper towels on bathroom floor) but they looked to be pretty short handed and had a long drive thru line so it's understandable and was not a big concern. read more

McDonald's - Fast Food Near Me - San Bernardino, California

I just want to correct the rating on Yelp. I came to place my order (Big Mac meal) and ran into a little hiccup with my Mobile App and the Manager Arriaza was extremely helpful and kind to assist me with my order. She went above and beyond my expectations and the level of service was great! For those that have left a negative review, I think you need to reconsider and try again. Manager Arriaza assisted me as well as many other patrons with a smile. Well done! I will be coming back soon. Coach Z read more

McDonald's - Awesome Manager takes care of me, the customer with a smile! I will be back. Thank you! - Fast Food Near Me - San Bernardino, California

Horrible customer service. Pulled up to the drive through to order waited over 5 minutes for a response, didn't even get "we'll be with you in a minute" just silence. Got up to the window, the guy handing out our food didn't say a word gave us our food and closed the window. When we tried to ask for sauce he acted annoyed and handed one sweet and sour for an order with two combos. read more

Very disappointed, ordered thru Mobile App. a McRib with extra pickles and extra sauce which charged for. So I get a dried up McRib, why is it so hard to add extra sauce if it's been paid for.. This McDonald's is always messing up on orders...This site should hire people that really need to work all I see are lazy people just socializing with each other not paying attention to their orders...get new personnel, starting with management!!!!!! read more

McDonald's - Fast Food Near Me - San Bernardino, California

The slowest McDonald waited for 20 minutes for a coffee and 2 mc chickens they asked me to wait up front and waited at this point I just wanted to cook my own food!! It's horrible read more

McDonald's - Still waiting on my food!! - Fast Food Near Me - San Bernardino, California

Shit service. Ordered a large fry and a mcchicken for my girlfriend through the app. They made her wait well over 20 minutes. And then were extremely rude to her, saying they didn't have the order and never got it. She then spoke to the non English speaking manager, who was even more disrespectful, saying it was too far away and they wouldn't make it. She also insisted on me canceling the order and buying it again, despite make is wait 20+ plus minutes. Outrageous. For perspective, my girl order me food all the way by Burbank airport the same way, and they never once had a problem. The staff are extremely rude, slow, and blatant liars at this location. Maybe they should hire people who actually speak the language of the country they work in. read more

Everytime I order from this location they always forget something. This time really was upsetting, I order two breakfast platters and some breakfast sandwiches and two coffees. They parked us for the two coffees, I finally get on my way to my daughter's soccer game to find a breakfast platter was missing. Im done going to this location. read more

0 stars the fries taste so soggy and old , I got a large but it was only half full, should've jus paid for a medium, i also ordered a kids happy meal and I got it in a bag, the service was slow , just terrible in general never going back. read more

Had 2 recent experiences....... Still crap service. I ordered 2 Egg McMuffins at the drive thru. Paid and drove up to the next window. The employee hands me my bag and verifies 2 Sausage McMuffins. I said, No, Egg McMuffins. She argued with me that that was what I ordered. If I did, then they would have charged me the "2fer" price, but instead I was charged for 2 Egg McMuffins. Acknowledge you made a mistake and move on, don't blame the customer. At 5:15 the other morning, was 3rd car in line in the drive thru. Took 15 mins for me to get to the window. First car in line got one small drink and one small bag. Don't know what the delay was. Just a suggestion, if an order is going to take that long, have them wait at the front door so the other customers aren't stuck waiting. I won't be going back. read more

First time here July 08, 2025 5:15pm bad customer service no greeting made eye contact not caring to ask if I needed help with an order.

the worst i ordered because i was baby sitting and ordered a happy meal for delivery bag was fully sealed but everything from the happy meal was missing read more

Went through the drive thru today because I wanted to use my 20% reward off anything over $20. This location is a 50% chance that they would get my order incorrect. Ordered 3 combo meals: 1 McRib with large caramel cafe iced latte 1 McRib with medium ice tea 1 Double quarter pounder with large caramel cafe iced latte They didn't have my order ready, only the fries and one drink so and asked me to park in front. When someone came out front with the rest of my order, they gave me a medium cafe drink. They took my receipt back and told me to keep the wrong sized drink. I've been waiting patiently in my car for another 5 minutes before I decided to walk inside. Mind you 25 minutes already passed. The employee who I told what happened told me she had to get more caramel from the back. She immediately apologized and told me that she'd make my drink. As I waited for her, I noticed the young employee who was making drinks kept going on his personal cell phone. Could this be the reason why my order was incorrect? Instead of paying attention to the orders, he's on his cell phone? Really!?! When she returned I thanked her and appreciated he good customer service. Of course I told her about her co-worker, but not sure if she told someone. At this point 8 just wanted my drink and leave. read more

I placed a curbside order at 5:41. 15 minutes later no one came so I went into the store and got in line. The cashier could not find my order and went to go find a manager who was able to find my order either. This was already 20 minutes later and I had to go to work. They were not apologetic at all and were very rude. The manager, Gloria was very unprofessional and after the inconvenience of taking almost 30 minutes to get my order she did not apologize or even offer to go out of her way to at least apologize or give me a little something for the inconvenience of not only having to get off the car after a 15 minute wait but also having to wait there while they figured the situation out. 30 minutes was supposed to be an easy and convenient is unacceptable and I have not come to McDonalds in a long time and this just makes me not want to return. read more

i been here for 40 mins. all i got was a big mac with some fries. Everybody else in here is mad and impatient because we been waiting almost an hour for like two items. pls do better. if i could give a 0/5 i would. read more

Crazy to think that putting lettuce on a burger is so hard. Honestly this is what fast food has come to? Just keeps lowering the bar for good service. Stop paying these employees $20 and hour they don't deserve it. read more

McDonald's - McChicken - Fast Food Near Me - San Bernardino, California

We had X'd Mickey D's for a looooong time. It's been 7 years since we had any. Decided to see if we were missing anything. Drive-thru was so busy :( and employees weren't friendly @ all! I was craving a Big Mac and a single Quarter pounder. Yep I got both ;) lol but didn't even get trough 2 bites of the big mac:( it wasnt good @ all. Nothing like I remember! The patties were tiny hockey pucks on dry A$$ bread:( The single QP was ok, but wouldn't go back for it. Hubby got the double Quarter pounder. He said it was just ok as well. Needless to say we found out we ain't missing a thang! read more

McDonald's - Big mac ( not as good as it use to be) - Fast Food Near Me - San Bernardino, California

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I specifically ordered a happy meal and asked before I ordered it if they had it. Waited extra long because they were busy and when I got it it was not what they said they had. read more

This is a poor excuse of a McDonalds, from the staff to the service. Waited for 40+ minutes for my mobile orders, and every time I asked for help or for the status of the order, I was dismissed every single time and was told that they don't have the order. And on top of that, didn't even attempt to help me resolve the issue. read more

First I get there a few minutes before 11:00am and they tell me there not serving lunch till 11 then I order on the mobile app and it takes a whole 40 minutes to get my order so if you want fast service don't order on the app might as well go to the drive threw smh read more

McDonald's - Don't order on the McDonald's app if you want fast service - Fast Food Near Me - San Bernardino, California

Absolutely amazing customer service, especially from one young man whos shifted ended at 4am today. Monday may 12th 2025. Absolutely amazing service by that young man, would love to come again just to see him once more. read more

The customer service inside at this location is abysmal, if they forget an item and you want to get their attention you gotta really work for it! I didn't get my cup and I stood there saying "excuse me, I need my cup!" To the backs of the manager and other employee. They definitely could hear me. They just look busy so they don't have to talk to the public. Ever since they added the kiosks it has been this way at EVERY SINGLE LOCATION. The outside is always full of trash and the tables always need a wipe. read more

Not sure why I even eat at McDonald's anymore. I guess because I gave into my child wanting a Happy Meal. Instead of just paying for the Happy Meal I used the coupon where you get one free if you purchase a combo meal. I only like the fries, iced coffee, & sundaes at McDonald's. But I gave into my cheap side plus my stomach was hungry for any kind of food. I had the buttermilk chicken sandwich. The bread was tasty but lacked sauce. This in turn made the sandwich dry. I had to add my own sauces at home. That made the sandwich taste better. The service was good and fast. I got my food withing several minutes. My daughter loves her Happy Meals so I'll be back for her. read more

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terrible absolutely TERRIBLE customer service. the works are so rude and miserable with their lives. the ambiance is nasty and the food is so gross and cold. go anywhere else but here, don't spend your money. read more

Abbett could do the world a favor and stop looking so miserable and trying to screw people over. She told us the app didn't work and didn't apply the 2 for $4 deal for McDoubles. We ask a different worker, a nice more mature woman, for assistance and she helped us out. Wish I got her name but I'm leaving a five star because of her. read more

Change policy for customer request to use charger for 110 plug i The food was hot. That's about the best I can say. No customer service shame on the manager read more

They have the best CHICKEN NUGGETS IN THE WORLD The staff and service is by far amazing read more

The absolute slowest McDonalds I've ever been too in 60 years. Short staffed all mobile orders. In restaurant dining takes forever

Wish this place would close down. Haven't been to a McDonald's in a couple of years and thought we would try it again. Order was all messed up. Even the person at the window told me to check my order and of course we were missing items. Food was horrible, worst food we ever had. Everything was cold, Nuggets were rubbery, and fries were gross. Will never go here again. read more