Hot Choc. Last week purchased the large. Prices ridiculous. Its hot we all know it, but we don't plan on it being a milky white with absolutely NO FLAVOR. I drove back to store. Never done this before, money girl couldn't be bothered. Its turns out new girl 1st day ? BETSY. She was sweet and would give me new one but I declined. I'm done with HOT CHOCOLATE at McDonald's! In my opinion who ever changed or refilled the hot choc needs a rerun in making sure its delivering product Not garbage. Get it together ....miky d !!! HOT CHOCOLATE!! I like it, its HOT HOT HOT, I S but its very overpriced. read more

This location is absolutely the worst! every time I order something here they forget part of my order... like, the meat patty on the hamburger! TWICE!! Thought I'd give them a shot today, and got back home only to find out that they forgot my fries!! I was dealing with a toddler and didn't want to hold up the line so I left the drive up without checking the order first. ALWAYS check your order before you drive away from this place! read more

Ordered a happy meal and cookies and we had to wait for it but came out fresh and staff was friendly

I really dont know why they have us drive around and wait? What ever happened to waiting at the drive thru window. If the employees cant figure out what vehicle ordered what food then dont have us drive around and wait. They bring out the wrong order, have multiple ppl waiting, we get the wrong orders and so how many ppl have now opened the bag, put hands into the bag to see whats in the bag? Its fuking stupid!!!! I understand if its rush hour but when its not busy, WTF. 3 orders waiting around the corner just so you can serve the fast order, then you cant get the 3 orders right. Glad we get to do half of their job by figuring out the fuking orders. read more

They charge for water here. Automatic 1 star, never coming here again. The service is terrible too.

I went to McDonald's today and tried to pay for the person behind me in the drive thru. When I got to the window to pay, the older lady employee with silver hair in a braid and glasses hurriedly took my card. When I asked to pay for the person behind me she snapped at me and said that they already paid even though they hadn't and slammed the window shut. I was just trying to be nice and I feel I deserve more respect than this. Will not be returning to this location. read more

The whole ball of wax sucks. I order my food special because of food allergies so it's supposed to be cooked fresh so my order today was a redone instead of fresh because I could taste them nasty onions which I'm deathly allergic to. If a person sued these dumb asses for millions for hot coffee just think what I could get out of them for me ending up in the ER because their employees don't follow instructions or give a shit. My dble cheese burger was so old and cold that the bun was almost petrified and the fries were so cold and hard I could draw blood with them and I live less then 1/2 mile away. They need to hire better help and management before I end up owning it and turning it in to Hardee's. The Riverton Raunchy Ronnie's is like a 5 star restaurant compared to this dive! read more

Placed an order for breakfast on app and got confirmation. When I arrived at the drive-through I was told that my order has been cancelled by me. Anyone used McD app knows that there is no way one can cancel an app order that has been confirmed. When asked for a receipt, the employee dropped the receipt on the floor instead of handing it to me. read more

Whoever is working the drive thru this evening (630pm) needs more training. Person handing you your items doesn't even talk to you but fine taking with each other, it's just death stares like they are miserable at their place of work. It's feels as if they don't want people coming to this location. Morning crew is always pleasant! read more

I'm so upset with how I got treated here and with my order they forgot my order so I asked for it again but instead they give me a hot and Spicy with no mayo when I asked for double mayo and you have to pay extra read more

McDonald's - Hot 'N Spicy McChicken - Fast Food Near Me - South Jordan, Utah

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Did I pay the price for not prechecking this location! Slooow is the operative word for this McDonald's. I saw a longer than usual line at the drive through. That precipitated our decision to go in and dine-in. Not only was the wait way long (15 minutes is being kind), the food is left up on the counter in bags. So why bother with the table markers? Oh yeah, I guess so you can tell which bag is yours. Even though that POS order system says it will be brought out to your table. I saw one employee hustling, looking very harried and another just strutting around not doing much. It has been a while since I have been to a McDonald's, so I really hope the poor service is limited to this location, but with those ordering machines out front-my guess is this corporation is solely focused on trying to keep the shareholders off their back. Save yourself the heartache, avoid this location until they get it figured out. Based on the previous reviews, don't hold your breath! And now I know why the line was so long at the drive through! read more

I would not recommend going to this McDonalds. I stood inside the restaurant in line for 10 min while the employees were gossiping and chattering away. A blond Latina look at me several times did not say a word and went on gossiping in Spanish. The whole time they were helping the drive through. They were not busy. I did not get service or food, so I walked out. I was not the only customer to walk out. FYI - many people speak multiple languages, so they do know what you're talking about! It's sad the management of this store lets the poor service go on. read more

I'll admit I made a pretty big order at the drive-thru, I ordered 5 sausage mcmuffins, 1 sausage and egg mcmuffin, a hotcake meal, 2 sausage burritos and a sweet tea, but they just gave me 12 sausage mcmuffins and nothing else. read more

Do not order curbside from this location. Slowest service - defeats any purpose of ordering ahead

Dear McDonalds, I feel like it's uncool to like you, but like so many people who secretly crave you and come visit your counter for the ever-popular burger and fries, I will proudly say that I do, in fact, love you. This specific location is near home and easily accessible when I'm driving during my most hungry hours. I've stopped by int he early morning hours for breakfast or during the busy lunch rush or later in the evening when I'm too tired to cook (it sounds like I eat here a lot. I really don't). It's consistently a good experience. More often than not, I'm driving through to snag my meal, so I appreciate having two separate lanes to accommodate more cars. Service has always been good and the food is usually good. I've only had old fries a coupla times. But you know I'll be back! read more

The food was as expected for a McDonalds. They were out of Toy Stories happy meal toys, which was a little disappointment for my daughter. The employees were nice and helpuful. I was there for more than a hour and I saw the employee on the picture continuously cleaning the tables and floor. Her name was Gloria. read more

McDonald's - Fast Food Near Me - South Jordan, Utah

I don't expect much out of McDonald's but when I have to repeat myself 6 times and they still don't get it right then it becomes a damn joke. I wish I could get paid to be as incompetent at my job as McDonald's employees are. read more

How or where do I even begin... I have on occasion been disappointed with an order but never had the whole experience been bad. After waiting in the drive up for more than 20-30 min just to place my order ( I was blocked in and starving or I would have left (hind-site--right)-- there were 2 cars in front of me and three in the other lane plus a few cars that had already passed through the lanes waiting to pay and pick up. When I got to the pay window the girl apologized for the wait-- I asked what the problem was and she only had a couple people working and she commented that like 5 people had not show up and that the ones that were working today said they would not be showing up for work tomorrow.... I said oh wow, really, why I wonder. She responded they are just tired of it all and everything they're expected to do... I drove on to the next window and again had to wait for my very small order. The employee that was at this window really seemed to be hustling. I pulled over to eat, I took one bite of a French fry and literally couldn't spit it out fast enough it was stale and cold-- obviously no attempt had even been made to keep them semi warm under a heat lamp and had been sitting for sure a couple hours. Ugg moving on to the burger-- same thing bun was dry and tough, the condiments had obviously been on the bun for a long time and the beef was cool-- almost cold to the touch. So beyond my comprehension for and McDonalds. I back tracked, driving out of my way to go to this McDonald's because I just got off work, I was starving and needed some quick calories before going to the gym. I probably would have been less disappointed if I had gotten there and it was closed with a sign on the door stating "closed due to not having enough staff to adequately serve you"! Waste makes me cringe but I had to throw my food away. I headed across the street to see if Del Taco was still open. I really wish that there was a way to reach a corporate office above any franchisees. Sent from my iPhone read more

As far below average customer service as you can get. Very rude employees and messed up our order of one single item. That's hard to do even with everything going on right now! read more

They lost our order and it took them an hour to find it and another 20 minutes to actually finally give us our order. They wouldnt even look at us while we were trying to talk to them about our order and just ignored us and didn't believe us! As well as there was a girl literally, LITERALLY eating fries with her hands from the line. read more

I'm exploring all McDonalds Play Places anywhere in SLC to entertain my triplets. First time coming to this location and it's my least favorite location of the 7 we have ventured to. Minimal staff on duty, 6 minute wait from mobile app order to getting our order, no antibacterial wipes, did ask for some and they will try to find them, fans at high speed in the play place and no one on duty knows how to turn them off, it's 30 degrees outside probably 20 in here, and the overall feeling here is bleh. The Play Place has rubber balls and wacky tubes to put them in if you want to play with your kids, very cool but toddlers cannot do it alone if you were hoping for self contained play. They also have tubes and a play car up top and one twisty slide. So, worth your time for kids to play, but don't spend money on food. Three stars because I'm more interested in the play place than the service. read more

I get its McDonalds however I've never seen McDonalds staff in any other location hustle the way this crew does. Staff is super friendly and quickly resolves any issues. I was sitting inside and one of the staff offered me a smoothie that had been made in error. I appreciate when people make an effort to not waste. Clean inside and plenty of parking outside. read more

Horrible customer service. Employees talking in front of customers about how they sent an employee home for their "attitude". Our order was wrong, and then we waited 30 minutes for them to fix it. As we were waiting there were 2 other customers waiting for their orders to be corrected. Even the manager was no help :(. read more

This location has the worst customer service! They argued with me back and forth to get one extra sauce for my chicken nuggets, served me to most disgusting, dried out old heat lamp dead hamburger with nothing on it.. literally meat and a bun and old chicken nuggets that were hard as bricks. I ended up just throwing my meal away. I will NEVER eat at this location again! read more

Sooo sloooow. Just spent 20 minutes in drive thru. Only 3 cars ahead of me when I got there. Also asked for no Mayo twice. Guess what... Unbelievably bad. read more

I would give this place zero stars if I could. This place has horrible horrible service. Seriously the worst service I've ever received anywhere. Employees are very rude, look miserable and don't care for their customers. They are very slow to get you your food. I waited 20 minutes just for 6 chicken nuggets. And asked twice when they would be ready and they never got back to me to when the food would be ready. Don't come here. read more

My order often is wrong. The employees look miserable. Sometimes they close the lobby before posted hours. My wife sometimes has to wait 20 minutes in the drive thru for a mere drink. read more

This is unbelievable, but it's really happened to us. My son got a cheeseburger that someone had already bitten off. We were really shocked, and threw it away. We will never come back here again! read more

McDonald's - a hamburger and french fries - Fast Food Near Me - South Jordan, Utah

Thought that it would be a decent McDonald's. I was wrong. The cashier didn't ring up our order correct and missed me asking for a meal. When we got our food it wasn't as ordered. Went back to have them make it right and it took a few. They did give us a pie as a sorry your order was messed up. Would have given one star but they have one of the Coke freestyle soda machines. Also noticed that other had issues with their order. Would not recommend this read more

Not a huge McDonald's fan to begin with however this one will make anyone not a fan. The service was the slowest I've ever had they messed up our order as well. The Coca-Cola machine was out of almost everything and they didn't know how to make a Hi-C with vanilla. then to top it off my wife and I both got food poisoning. I would advise avoiding McDonald's all together but this location especially. read more

Ugh. We ended up here again (because having kids means sometimes you do things you don't want to do) and if I could give zero stars, I would. The food, cleanliness, and service were all okay--right until the manager and an employee called the three families sitting in the playroom "disgusting pigs" in Spanish. I assume they thought they were safe saying it in front of me because I *look* like someone who wouldn't understand. Well guess what? They were wrong. This is one pasty-faced, 30-something mommy who speaks FLUENT Spanish. Epic FAIL, McDonalds. Epic. read more

I have never seen a McDonald's so poorly rated before, but after my experience I understand why. There were literally no cars waiting in line to order when I pulled up. Normally when you pull up you are greeted by someone, but I got crickets. When I asked if anyone was there he said he would be with me in a minute then they proceeded to take the orders of two other customers that arrived way after I did, and I still hadn't been helped. Sorry, but why should I have to be stuck behind a bunch of other people because they aren't paying attention to the basics of order taking? To top it all off they gave me the wrong order. This place is clearly a joke. read more

I went through the drive thru last Friday about 5:30pm. Not very busy--one car ahead of us. Ordered 4 value meals. After a 10 minute wait after asking to "pull forward" (we only got our drinks but our food wasn't ready), my daughter discovered a bug in her orange juice. After waiting so long, we weren't going to wait for them to replace it. So we handed the drink back to the kid who eventually brought us our food, showed him the bug, and at the very least expected an apology or an offer to replace it. We got neither. Whatever. I drove off only to discover they didn't give us one of our meals--again, only ordered 4. At this point I'd spent too much to continue to not get what I'd ordered, so I went back through. At the window I let them know about the missed meal and the bug--again, no apology, no offer to replace the drink with the bug or any compensation. I got a "let me talk to my manager." While sitting at the pay window waiting for that, I could see the manager's desk in the background. What did it have on it? BUG SPRAY!! 2 cans! Gross. I like McDonald's and I'll be back, but thought I'd leave this review as a reminder to try just a little harder to train your employees to show some courtesy, and by all means, don't leave bug spray out in the open if you're obviously having an issue! It's kinda sad that I don't expect anything in return for the inconvenience either. I know a competitor that hands me free coupons for stuff just for having to pull forward and wait--and it's a pleasure for their employees to go out of their way to be courteous to me every single time. read more

I wished I didn't have to put 1 Star to write a review. Pulled up to the drive thru, was never greeted. When I said hello he yelled back hello as another car pulled up to the other drive thru and started to take their order. Asked if there was something wrong w that drive thru because I've been sitting here waiting for someone. He then had to tell me how long I've been sitting there and it's all good. Absolutely horrible customer service!! I just left after him telling me it's all good. read more

Is it fair to write a review even if I've never been inside? I've only ever been through the drive-thru for this McD's, but I will say they move people through lightning fast. I am always impressed at the sheer amount of cars and orders they push though in such a short amount of time. I have had an order messed up once, but it wasn't a major thing. And they remedied it quickly. Oh, and apparently if you order extra ice, the computer knows how to do that. If only it knew what "pebble ice" meant... read more

This McDonald's will get your order wrong every single time. Your French fries will be dumped in the bag upside down and you will be given attitude from the staff. Don't even deserve to be in business... read more

this mcdonald's had super nice people and the food was fan-freaking-tastic and would totally recommend read more

McDonald's - food - Fast Food Near Me - South Jordan, Utah

I went to this McDonald's in the morning to get a caramel frappe with extra expresso shot, before I got it I asked them to blend it with ice a little more because it gets watery, a simple request well the lady in the window shook my drink in my face and said it is Blended see it's Blended!!!!!! The customer service at this location is by far the worst I have experienced needless to say I am not coming back to this location read more

McDonald's - Frappe more like watered-down coffee very disappointing to me and when I ask them to makes it a little more with ice they threw a fit - Fast Food Near Me - South Jordan, Utah

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Dear Management, The service and speed of order execution is at an all time low! I have waited in your drive thru for as long as 15 minutes in the past week. Customer service is awful with less than friendly staff. Management seems to not care in the least that their guests are frustrated and not happy. The new drink machine is completely impractical especially for this location. This South Jordan store can be packed on a Saturday morning and now you want one person at a time getting a drink? You've ruined the efficient service I've been accustom to over the last 12 years in coming to this location. read more

Dear McDonald's, as a first time customer. Coming here my order was completely wrong. The Spanish speaking lady at the drive thru, could not understand English. So it's probably not a good idea to have her attend that role. Never coming to this location again. But I'll definitely go to the one by Jordan landing since they are awesome. read more