Awful service, the machines are somehow less useful and competent than the employees. Can't get an employee to assist to save my life.

The closest McD's to our crib. We place our order on the app and everything's ready in no time. I've never had a problem with this location. Everything's straight forward. Our order is always correct and the food comes out hot. I greatly appreciate the rewards points when using their app. Is this the healthiest food out there? No, but it's a good option to have on hand. read more

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I didn't realize this McDs existed. I needed some breakfast so initially I was headed to IHOP and ultimately settled for this.I didn't have very high expectations,but I wanted avoid any potential rush, dining/ordering wait time and tip. Here we go. I ordered 2 large coffees, which were $0.99/each before 11am. One was French vanilla no ice, one original with no ice. I knew I wanted biscuit, pancake and some sort of protein. Unknowingly I selected the Big Breakfast with steak. It was only a few cents more than the big breakfast witb sausage, so I left it....should have known better (steak at McD...). Everything was very rubbery, but hit the spot and was much cheaper than if I went elsewhere. The steak was insanely salty...wow. I didn't feel bad putting it aside and not eating. Rhe biscuit was rubbery but tasted great,; pancakes rubbery and aight. Eggs were as expected. I ordered from the kiosk for dine in to avoid going to the counter. Well, the food came, but I had to go to the counter to get utensils. Then sat down only to realize I had to go back to get syrup. Well, atleast I got minimal exercise..enough to burn off the coffee. Would I return? Dunno, maybe if Im in the area...but also I don't recall rubbery biscuits and pancakes at other locations... Would I order the same neal? Yes, but with sausage and not steak. read more

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I never understood the phrase, "waste of space..." That was until I ate at this McDonald's. It took 5 minutes for half the food to be made, and 15 minutes for the other half. My big mac was assembled like a SPED kid playing Jenga. My (non fully mixed) shamrock shake tasted like chemicals. this place should be demolished, rebuilt again from scratch, then once again demolished read more

By far the best way to order is through the phone app (20% off entire order) and use the drive-thru. Never had any issues other then managing to crash their ordering system one time lol. Even then, the guy at the 1st window was incredibly helpful and manually re-did my entire family order and didn't miss anything. The midday staff are all great people. read more

This is horrendous. I hate this McDonald, I hate this McDonald, I hate this McDonald. The service was super not good. they forgot half my order, it took forever to get someone's attention and when I told them what was missing it took forever for them to retrieve my food. And the food wasn't even mediocre, it was just bad. I downloaded yelp just to make it clear that this is a not great McDonalds. It's a bad one. read more

If I could leave 0 stars for this location, I would. Where do we start, food is always cold when I get it, and service is TERRIBLE. Todays Incident, went to pick up a curb side order and got to the location parked and put the number into my app, waited ten minutes and no one came out. I went in and they said someone came out 3 times and nobody was in spot 2 so they came back in. There were no other cars and I could see whether employees were coming in or out. Straight up lied and then when I asked for sauce she walked away and started speaking in Spanish to the other employees about me. Super unprofessional. I believe her name is Rosaria? Anyways I always go back to this location because it's closest but will have to rethink after today. TLDR if you want cold food with terrible service and most of the time your order to be wrong, go here :) read more

Avoid. They take forever. Don't do curbside, because all the Mcdelivery orders take priority over your order.

rude service, super slow even with nobody in there. maybe its because its mcdonalds, but seriously they are so rude to their guest and are very unprofessional. maybe they should take notes from chick fil a and learn how to treat guest with more respect read more

0 customer service. 0 stars Charged card for wrong order after told the order was wrong before paying and made it the customers problem. And asked customer to pay the difference then wouldn't provide the food we ordered. read more

I would give this restaurant and franchise owner a quarter of a star if I could. Had poor customer service experience with poor food quality about two years ago. I submitted a formal complaint to McDonald's corporate,but they said the franchise owner is responsible to respond and correct. Never received an email or a phone call from the franchise owner. Horrible customer service. The Chick-fil-A across the street would call me within 24 hours if I ever had a problem. For this reason, I will never go to McDonald's again And especially this location. read more

My child wanted to eat a happy meal, so I asked a staff member at the front desk if there was a happy meal. But he was very unhappy and asked me why I asked him, and his tone was not friendly.he scared my child. Can't customers ask staff if they have questions?very rude read more

No matter how long the drive thru line is, it'll be faster than curbside, every single time. The service is okay here, they are always super busy. It is a nicer McDonald's location because it's newer. read more

My order was messed up and I tried calling them to let them know. They let the phone ring for a while, picked up finally, only to say "McDonald's" and then hung up instantly after. Thanks for the help whoever was working on 10/15/24 at 7:20-7:40pm! read more

If I could give 0 stars, I would. The manager working on 3/17/2023 at 8:14AM is beyond rude and disrespectful. Not only did they purposely get my order wrong, but they were also so inconsiderate when I told them that this wasn't what I ordered and asked them to correct it. Giving me a McGriddle with steak when I clearly said "bacon" was okay, but the fact that they were so rude about it and weren't accommodating to fix their mistake and blame it on us made this experience by far the worst customer service I've ever had. I was just wanting the bare minimum of getting the menu I ordered and eating it. read more

Given its location (little to no road traffic), this McDonalds has slow service and food is t great. My food was provided quickly but it was cold and may have been on the warming racks for a while. There was many young staff when I came and they were all still learning which may have contributed to the slow service. I wouldn't recommend this McDonalds for eating. Next time I am in this area I'll go to the Chik Fil A that is just 100 years from this place. read more

The food was good but they need to do something about the bathroom cause it smells like rotten eggs and sometimes even worse...

20 minutes after ordering and 10 minutes after getting burgers still no fries!!!! No wonder reviews are baaaaad!!!!

No problem with crispy nuggets and okay fries. We did order 100 nuggets and 5 Large fries. This mcdonald's never really gave me any problems, so it's good for a fast food place. read more

McDonald's - 100 nuggets, 5 large fries - Fast Food Near Me - South Riding, Virginia

Always a mistake on my orders and have had to walk inside to get my food multiple times when ordering curbside through the app

I usually don't review for McDonald's or any fast food chains. How can it be so different from location to location? Well, I have never seen Big Mac executed so beautifully until I came to this location last weekend. The drive-thru line was as long as gas station during the gas shortage. I quickly downloaded McDonalds app and ordered from the curb side. The order was ready within 5 mins and I felt it was a safe, clean and organized process. Then when I opened the Big Mac box, the sandwich was stacked up straight and very little extra lettuce falling from the sandwich. I have never seen like this before. The usual Big Mac is like --- The buns and patties are designed to be the same size but these sandwiches never look straight up. And lettuce pieces are all over the box like they don't belong to the sandwich. This location deserves good ratings for its prompt service and its beautiful Big Mac!!! read more

Watch out for the egg McMuffin!! Noticed it was crunchy and then discovered actual eggshells in the fried egg. Ugh! I would have taken it back but the line was too long. Then, as I was trying to enjoy my coffee, a cacophony of alarms, beeps and buzzers went off in the back kitchen. People were yelling in the back. Complete circus like something from an SNL sketch or Seinfeld comedy. Won't ever go here again. read more

We tried this location again and was truly pleasantly surprised. They have really improved the food. The location had a face lift and is pleasant to sit in. The employees were really nice. read more

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Rosario Mejia, manager, is beyond rude and gave me poor customer service! I had a Mobile order receipt but the order did not go through the system. Rosario Mejia said "Sorry!" and walked away to help the people in the back. I called her back and showed her the receipt and she demanded a ledger from my bank app. I showed her the transaction with the matching amount on the bank app. Rosario Mejia verified the date and time as well. I asked could you please fill the order for my children? Rosario Mejia replied No, you don't have a receipt. Sorry! I showed her the receipt a second time. She said "that's not a receipt". Sorry and walked away. I didn't even get a refund!! Is this McDonald's standard of customer service? To be rude and deny service to a paying customer because you're busy in the back in incompetent of the mobile app's limitations? Is it because Rosario Mejia is too linear to not think and fill the order with a receipt?? This is a manager who should be an example for the team and be knowledgeable of what to do in the event the system fails. Poor customer service. Inept management. I lost money on a system glitch and incompetent staff. At least give me my money back!! read more

On the way to work - Sausage, egg, and cheese McMuffin here for breakfast. Fresh, hot, and so not greasy - as fast food breakfast sandwiches go! I will be back here again for breakfast in the future! read more

Worst McDonald's ever! Takes forever to get your food and then you wonder why the cheese is never melted. Cheeseburger with no pickles always ends up with no onions either. Only no melted cheese, ketchup and mustard. Fries were weird. Kinda hot but not fresh. Tasted funny. Chicken nuggets were sitting in the box and not crunchy. Ended up throwing put everything. HORRIBLE MCDONALD'S! read more

i gave the lady at the window a code to use so i could get my fries for free. she still charged me and took my points. i told her the code was for free fries but i was still charged. she kept going back and fourth with me and then some guy (i assume the manager) wanted to argue with me as well. i gave up on the arguing and just went to the next window to get my food. what really lit me on fire is how the guy at the window giving me my order was being a smart aleck. what is so difficult about wanted to use my points? i've never had problems before and im not sure why i had problems today. also my food was cold. i got 2 mcchickens and fries and nothing was fresh. read more

Extremely slow service and inaccurate orders consistently. With all the staff they have in the back why is this place so incredibly slow. Allow yourself plenty of to wait when visit this location. There's nothing fast about this location. read more

Rude and unfriendly service by a young employee named Andy. Did not greet me or acknowledge me at all. He seemed truly pissed off to be there much less serve. Will not ever go there again. read more

I stopped in while I was waiting to have my car worked on. I noticed the newer restaurant had mostly self-service terminals. Obviously, a cost-cutting move and a reaction to a tighter labor market. An employee yelled at me for taking pictures inside and said I had to have the owner's permission to do so. I went to the web site for the restaurant and noticed they actually have a page where you can upload your own pictures of and from the restaurant. There are people with too much time on their hands and this lady is one of them. Next time I'll go another block to Chick-fil-A. read more

Would give 0 if I could, order is wrong every time at least they are consistent at that. Definitely should have just driven a little further to a different location. read more

One of the worst Mcdonalds I have ever been to. Service is super slow and they didn't have any meat (no burgers).

This used to be one of the best McDonald's I had ever been to when I moved to the area 7 years ago. For the past 8 months though they consistently get orders wrong. Wrong sized fries, missing items, etc. I usually go once a week and at least 50% of the orders come out wrong. Sometimes the orders are large and I can understand that, but the past two times I get home with a large meal only to find a small fry in the bag and today that isn't even filled. Check your orders at this one read more

Stars are for speedy service in the drive-thru and uuusually getting the correct items. The other night I made a quick trip to the drive-thru but my son wanted something else so I ran inside and the one item inside took more than twice the time of the drive-thru. They prioritize drive-thru for sure and most employees are on it with maybe one person on the inside register. Tonight I took my son after practice and at the window they handed me a 10 piece instead of a 20 piece and when I mentioned what I was supposed to have there was a language barrier and the manager came over once he saw me trying to give the bag back. He asked to see the receipt for proof and once I provided it we got the correct order. When they were handing the drink carrier out the McFlurry fell over and dumped over half of the MM's against my car door and on the ground, and the guy just stuck it back in the carrier with almost no MM's in it and shoved it out the window without saying a word. By then I was just ready to go so I handed it to my son and told him to suck it up! I've had more good experiences than bad and it's the closest to my house but lately they've definitely been struggling on the service department and tend to rush versus making up for mistakes. read more

Never had good service here but tonight tops it. After waiting for over 55 minutes for food and having to beg a manager to finally make it for us, we get home to find it's all cold and we're missing items; one of the sandwiches is missing half the ingredients, including the meat... we tried calling and could never get through, kept getting an internet dial up sound after 15 rings. I realize that nothing in this area has decent service but this is plain negligence. Other customers had been waiting for over an hour. No one got an apology or any type of effort by the staff. There were plenty of workers so it wasn't an understaffing situation. They spent all their efforts focused on the drive through and wouldn't even come to the front so we could ask where our food was. Atrocious. Don't bother going here. read more

McDonald's - Fast Food Near Me - South Riding, Virginia

Go somewhere else if you can. I don't know how you screw up online ordering, but they do on a regular basis. It's the same order, I resubmit, but it's a crap shoot what is going to come out. Good luck. read more

Fries came out cold and I found a fly stuck on one of them. Very disgusting... they need to clean out their fryer. read more

McDonald's - Fries came out cold and I found a fly stuck on a fry. Very disgusting! They need to clean out their fryer - Fast Food Near Me - South Riding, Virginia

None of the automatic order kiosks work. Staff are afraid to come to the front. Orders for those coming into the store take 1/2 hour long. The back (what I can see) is a mess with frozen fries strewn and mashed into the floor. Even for fast food, this is really awful. I'll be glad when Chic-fil-a opens back up across the street. read more

In other news, this McDonalds absolutely continues to be a raging dumpster fire, avoid if you are disabled as per usual. Slippery floors, unhelpful folk, and today!!!! This!!! read more

McDonald's - Fuck this joint - Fast Food Near Me - South Riding, Virginia

This McDonalds should close up - because the food; service; and attitudes are among the worst ever! Golden brown fries? Me thinks not! At best, they are undercooked, limp, and always greasy! Clearly, someone cannot listen to the "ding" to remove them from the fryer at the right time - consistency lacks! Drive-thru? Why put in two lanes? You cannot seem to manage one! Expect this drive thru to take no less than 20 minutes of your time. Thank you for handing me drive-thru drinks with soda repeatedly spilled on the sides and then show your annoyance when I refuse to take it until you wipe it down. Fast food is not five star food - but this McDonalds continually disappoints. You are capable of better. Are you listening? read more