Without fail, anytime I go to the McDonald's they forget half of my order. I'm all for giving kids the job but they seem much more interested in socializing amongst themselves rather than order accuracy. read more

Always great service here, the employees are super friendly and the food is fresh! When they ran out of demon sauce they gave me extra cookies with my DD order to make up for it. Fair trade, thanks guys! read more

I ordered a double cheese burger. It was not very warm but was VERY dry. Nothing on it + the cheese was undetectable. Not again.

Cold and poorly prepared breakfast items and bad coffee. Sausage egg mcmuffin was lukewarm, dry, and chewy with eggshell bits for crunch. Breakfast burrito was cold and gross but I did get 6 packets of picante sauce with it for some reason when 1 would suffice. Carmel iced coffee was handed to me dripping with coffee and syrup all over the outside of the cup. Got all over my hands and dripped on my clothes. I had to wait to get my bag of food with napkins to clean it up before I could put it down. Coffee taste was not great, very burnt. The only saving grace was the hashbrown which was good/standard. I wouldn't have written this review had this been the first time but the poor quality seems to be par for the course with this Spring Grove McDonald's franchisee location. This is the last time I make the mistake of grabbing breakfast at this location out of convenience. I urge you to drive another 5 minutes down the road to fox lake where they have their stuff together and their quality of food and service is up to standards. read more

Trying to order for a drive-thru pickup, I went inside the restaurant because my app wasn't working. A nice young man at the counter tried to get it to work to no avail. I had placed the order in the app and Apple paid 4 times, but neither he nor I old get the order submitted successfully. He stepped away (I had no idea where he went). A very hurried, rude lady named Kathy came to the counter. I was in complete limbo wondering about the status of my order. After asking about my order, Kathy told me the young man was getting my order and he was personally going to pay for it. I told her I didn't want him to pay for it and in a stern voice, she said, "calm down" and indicated she had other people to take care of. She seemed flustered and dismissed me very quickly. This was the second time I ordered at this location out of convenience. My second review. Things have not improved here. will NEVER order at this location again. read more

Evening visit to this McDonalds in Spring Grove, IL. They messed up part of my order. Guessing that this may be due to a lack of management since the kids were not acting very motivated to service us customers as I waited at the drive-thru. Had much better experiences at other McDonalds. read more

McDonalds - This is supposed to be a normal Chicken Sandwich but they provided a spicy smashed sandwich instead. - Burgers Near Me - Spring Grove, Illinois

I waited in line forever, once I got to the first window, I asked aren't they supposed to have cars pull over if their order isn't ready? The girl said, if you want to talk to my manager I can get her, I can't say anything to her or I will get in trouble. Next thing I know, the manager comes to the window, and I repeated myself. I think I waited almost 10 minutes for that car that was first in line. The manager told me: We are allowed to have people wait for their french fries a certain amount of time, and slammed the window before I could say anything else. Once I got to the pick up window, I was immediately told to drive up to wait for my food. I pulled up as instructed and the manager came with my food. I told her I would be writing a complaint for her slamming the window on me. She said, I don't need you to tell me how to do my job! And slammed the window again on me. I do not know what their problem is at that location but it is always a problem. They are clearly disgruntled employees, I was afraid to eat my fish filet. I have NEVER been treated like this at a McDonalds before. read more

This place is dirty and the people here are rude and slow as f*** I seen them drop food on the floor and put it back on the counter that's so gross read more

I just wanted to leave the comment that the drive thru had particularly energetic and friendly employees and it was a nice change from the standard, "go 'head". read more

The restaurant has bi-lingual employees, and the restaurant has very big dining area, and play place. ery nice technology with kiosk comfortable seats and tables. amazing view! Food smells good, and its very nice and clean in the restaurant. My pick up was on time and ready, when I arrived. read more

McDonalds - kiosks for ordering - Burgers Near Me - Spring Grove, Illinois

There's 1 girl who is really nice there at night. Usually I don't have any issues with the drive thru when I do go...but tonight was different . They took multiple orders for one lane ... while I sat. First come first is lacking in their process read more

The food quality was Very good. 20 min wait. I am very surprised that this McDonalds has a play place. Pretty big windows with a great view. The food was délicieux. The drive thru was also good. Nothing bad to say about this Mcdonalds. read more

Used to be great but food and gone down and service is ok. Ambiance is of no issue. It is McDonald

Hands down the worst McDonalds you could go to! It doesn't matter if you go in or go through the drive-through or order it on the app is going to take them as long as they possibly can to get your food ready. Today I went through the drive-through and ordered a spicy DELUXE chicken sandwich and a McChicken and received a McChicken and then I got a chicken patty between two pieces of bun and that was my deluxe chicken sandwich NO lettuce, No tomatoes, No sauce and under cooked chicken. read more

We came here this morning for breakfast. We ordered a steak Mcmuffin for me, a steak bagel for my wife, along with a couple of hash browns, an iced tea and coffee. We ate inside so they gave us a number to put on the table so we could sit down and they would bring us our food. We were the only ones at the counter when we placed our order. Just as we sat down they got slammed. All of a sudden there were about ten people at the counter. We waited for our food when I noticed there were only a couple of people left at the counter. I looked around and noticed that the people that came in after us waited at the counter for their food and were already sitting down eating. My wife went up to the counter to ask where our order was when they decided to bring it out. If the manager reads this, do away with the table service. It doesn't work. Also on that point, we usually go through the drive thru. When we go to McDonald's, it's because we are in a hurry and we are on our way somewhere. Every single time we have gone to this McDonald's drive thru they have made us wait. They tell us to pull up into the drive thru waiting area. Again, we go to the drive thru because we are in a hurry. Today, the kid at the counter was nice and respectful. The food is McDonald's. Getting more expensive with less and less meat on your sandwich. But as long as people keep buying it, it will continue like this. read more

McDonalds - Steak Mcmuffin Hash browns and Iced tea - Burgers Near Me - Spring Grove, Illinois

Im the only car in the drive through when i order. I order 2 mchickens. proceed to wait for 15 minutes while watching multiple other cars pulling out with their food. Has happened multiple times. Its fast food if i wanted to wait, id sit down in an actual restaurant. read more

Ordered an egg mc muffin . Got a mile down the road and went to eat it to find out egg was still raw . White part still runny yuk

Worst McDonald's that exists. They will mess your order up every time guaranteed. Do yourself a favor and do not eat here.

I would give this McDonald's a zero if I could. It is one of the worst, most dysfunctional places around. Always an issue...if they're even open in the morning, because it seems like there is some kind of "issue" every time I stop there. read more

the slowest worse McDonalds ever. I have given them plenty of chances waited 25 min for an egg mcmuffin

Usually nice, usually accurate. Sadly, usually SLOW. Last visit spent 15 mins in the drive through to get one item. If in a hurry, just keep driving. read more

I couldn't believe what I had to deal with yesterday..a rude woman cut me off in the drive thru and pulled up to the pay window... The so called manager Leah was hanging out the window having a non ending conversation with the rude woman. This manager Leah had a line of cars backed up behind me... She didn't care. She just kept talking never giving a care about the other customers. I was so angry because all I wanted was a cup of ice water. So I beeped at her and drove around her to second window to try and get my water.. This so called manager Leah came running to the window that I was at and told me to get out of here and that she wasn't serving me. It is appaulling because I've been a customer since this McDonald's opened for business years ago. I feel that I was treated very poorly but said manager Leah and I think she should be fired for her conduct. You just lost a customer because of this poor conduct and I intend to network all of my contacts in spring Grove, Richmond and general McHenry county about this read more

This is by far the friendliest McDonald's I have ever been to in my entire life. There is one woman here who is so polite and kind and truly caring. I I have never experienced this kind of great hospitality at a fast food restaurant before! read more

If I could give it no stars I would. They were so rude. They wouldn't allow the entire group to go in (there were 5 of us) due to covid. We apologized and started walking out and they started screaming at us to get out as we were turning around to walk out. We went through the drive thru and they entire time they were bad mouthing us and making it very clear they didn't want to serve us. The entire time we were polite and said thank you and please and we were met with huffing and puffing like we were putting them out. They cut us off mid order and said our order was but enough and if we wanted to order more we could come back around. Absolutely awful. read more

Close your doors and put up a sign if you cannot help people that walk in. Waited inside for eight minutes and still did not get service. Won't be going back there anytime soon read more

We were here over Memorial Day weekend, on Friday night, and we waited 30 mins for our three sandwiches. We got there at 10:45 p.m. Made the mistake of driving off, and someone was missing their Rolo McFlurry. Had to turn around and go back. At that point, it was 11:30. There were only two or three guys working. When we were at the first window, a worker ran out of the back office and yelled "f*ck." Idk if he was overwhelmed at the long line. Idk if someone didn't come in for their shift. Something is really screwed up. Wait times keep going up. It's the only place open late for hungry teenagers, so unfortunately, I will ride out the storm until the teens are old enough to drive themselves. read more

McDonalds - Should've checked the bag before we left. Wait was long as usual. - Burgers Near Me - Spring Grove, Illinois

Literally the WORST McDonald's ever!!!!! It's a mile away from my Home. Awful service. They always forget my sweet and sour sauce for my chicken nuggets- I just LOVE eating dry nuggets with no flavor. When I came up the drive up today, two employees were arguing ... I could hear the entire argument from my car. They gave me the wrong quarter pounder.. and regarding the two filet o fishes I ordered, the filets were barely on the bun. I also ordered two cokes and two dr peppers- of which I got all dr peppers.. apparently the employees are choosing what I eat now. Whoever manages this place needs to read this review- DO SOMETHING WITH YOUR IMMATURE EMPLOYEES PLEASE! I do not want to hear their unprofessional complaining and nagging. Are these kids not being by taught any job etiquette at all??? read more

They sometimes get my breakfast order wrong. I always order a sausage cheese McGriddle and add bacon. But sometimes they give one of the meats not both. Food is still great. And they are always polite. read more

I'm a customer at this mcdonald's and i'm very happy with some workers but lately i've heard that a manager is rude to their coworkers. food is great though! but better a better manager to coworkers is needed read more

I just wish they would stay open later, and change their hours here on Yelp and on Google. Claims they're open till midnight or later on both, but come by here three separate times now around 10pm to 10:30pm and the place is closed. read more

Cindy is always so kind and accommodating whenever I come in, all the employees I've met later at night have been very sweet & prompt with getting my orders to me. Rarely have had order mess-up's, honestly this location really has no complaints from me so far. Keep up the good work! read more

This location is NOT open 24/7 like it says! Just drove out of my way for food only to find out I e wasted my time and gas!

This is the busiest location I have ever been to. Usually I go on Sunday nights on the way home from Wisconsin. I think everyone else has the same idea. 9:00 on a Sunday night it can be jammed packed. They could use some more help on Sunday nights. Even tho everyone is nice and the food is made right I've heard some stress among the employees. read more

Beware. This McDonald's is notorious for double charging. If you do not receive notifications directly to your phone be sure to check. A 20$ meal for your family ends up being 40$. They will consistently blame it on there system. On going problem that will never be addressed. Avoid this McDonald's. read more

Earlier today I had gone through, buying myself an iced mocha. Came to the window about 5 minutes later due to morning rush, to find my mocha with no ice, the whip cream all melted, the mocha at the bottom already gone. To continue on with my anger, I turn around to see the mocha in my car from the night before, still had the whip cream, even. But nothing grossed me out more than the fact it was also room temperature. The taste, and warmth of it combined, made me spit it out as a reaction. Also was very rudely pushed to get out of the drive through. To add on, my friend and I ordered water one time, and she went to take a sip of it, it was soda water. Then another time I was parked due to needing to wait for a sausage egg mcmuffin, to open it and find the wrong item made, even though on the receipt it was right, and my food was cold. Every single time I go to this one, something wrong happens with my order. read more

placed a curbside order and arrived for it at 6:32. I watched as the empty drive thru lane remained empty and I waited and waited and waited. Finally after waiting for ten to fifteen minutes with no cars in the drive thru I drove to the drive thru stating I had been waiting for my curbside order for almost fifteen minutes. They did not apologize and repeated my order so they had it and werent paying attention. I ordered a coffee and a free fries with my coupon. They told me to go to the window and they€™ll just give it to me. I paid for it via curbside already. I got to the window - NO APOLOGY!!!! All he said was the fries are going to take awhile and I told him to just forget it because I'm going to be late. I got the coffee and said thank you and he closed the window without a damn word to me. The incompetence is one thing, but the rudeness is a whoooole other issue. I frequently go to that McDonalds and I am hesitating to return due to ubprofeaaional and incompetent workers. It was a man with long hair, again not a word of apology came from his mouth for forgetting my curbside order for almost fifteen minutes and I didnt even get my whole order as I had to leave and couldnt wait for them any longer. No cars in the drive thru and I absolutely was charged. read more

If you are in a hurry, this is not the McDonalds to go to. I have never once gotten my food or even just a coffee at the window. I am always asked to pull up and park. I understand being busy and this happening, but this is everytime. The workers are very nice and always apologize. read more