First and last time going to this location. Person on the intercom was screaming to me and her coworkers. After making me repeat my order 3x she said pull up to first window. They kept saying my code to redeem doesnt work then asked me what I wanted in a rude way. Then second window i stayed polite and said "have a good day" and just got an "idgaf" reaction. Not a good customer experience. read more

EVERY single time I go to this McDonald's there are items missing from our order. I don't understand how mars can it be to bag food it's a fast food take out restaurant. read more

they didn't give us the shaken fries, we ordered them again and also didn't get them. such a rip off can't believe i even wanted mc donald's to begin with. this sucks. read more

I don't know that anyone takes the time to read these McDonald's reviews unless they've had a terrible experience, so this will probably fall on deaf ears (or blind eyes?). I didn't have an issue here, but I'm guessing that's because I used my mobile app to pay and order and then just had to pick up the iced coffee. Though many McDonald's locations have great service and happy employees, most of us just use McD's for convenience, cost, and familiarity. Do yourself a favor and get the app and you can mostly avoid the poor customer service... hopefully. read more

This McDonald's furniture has seen better days first off, it looks dirty and is torn. The only redeeming thing was the hot fries. My Big Mac was OK. The worst thing was the Coke. It was flat as can be. We let them know and the ladies response was our boss said it was OK. Worse Coke I've ever had at any McDonalds ever. read more

Two times in a row I've been here, there are people sleeping at the tables. This is absolutely unacceptable McDonalds. Get this under control. read more

Soggy cold food I'm not a fan of McDonald's because this is a problem often, but this place wins worst fast food restaurants They had me wait in the parking spot one to correct the order and never came back out Normally, I wouldn't care but when you have a hungry child in the car, all you want to do is give them their food and have them eat I mean it's sensory overload for everybody and McDonald's sucks overpriced garbage. Lesson learned next time. I will wait and just take my child to Chick-fil-A or she originally wanted to go because we never have a problem. We never have a problem with the food at Chick-fil-A The ambience, dirty! McDonald's garbage. read more

I'm not much of a McDonalds fan, but every now and then, I'll pass by and get me one of these fruit parfait. There good and also a good pick me upper to start your morning right. read more

McDonald's - Fruit and Yogurt parfait - Fast Food Near Me - Tampa, Florida

sarcastic and rude service. i was only asking for a condiment and the store employee acted like i was bothering her when i kindly asked by the way! read more

Wow. I just left McDonalds (2:35 PM on Sunday Oct 3, in the unlikely event management is reading this and would like to remedy the situation) after trying to order 3 quarter pounder deluxe meals several times, using all the manners and patience I could muster, before being told "stop talking to me like I'm stupid." I drove away and headed to Taco Bell at that' point, fearing what would be in our burgers or how much we would be charged, but I probably should have driven away before that when - after waiting 20 seconds or so at the ordering microphone - I said "Hello?" And was told "I'LL GET TO YOU WHEN I'M READY." WOW. read more

22 times. I went through the drive-thru of this McDonalds 22 times since we moved here last fall. And horribly, our order was made and served to us correctly all of FIVE times. The remaining 18 times the order was incorrect... and no matter whether I called, went back through the drivethru or actually walked into the restaurant, I did not recieve an "I'm sorry" or any other sign of remorse nor a comped anything. Nope, I sat in the mobile order parking spot or stood at the counter or hung up the phone wondering why this McDonalds gets EVERYTHING wrong and never seems to care about it. The latest order left out the now-beloved donut sticks. The order before lacked cheese on the cheeseburger.. and the order before that included an egg on a mcmuffin ordered eggless. I have handed them back things I didn't order including double cheeseburgers and quarter pounders. I have sat and waited for the cheeseburger extra pickles and the strawberry go-gurt. Getting food here became a game... would the order be right this time? NOPE. Would I wait in the mobile parking space? Drive back through the drive thru? Or just suck it up? I might be less forgiving if the aforementioned donut stick incident resulted in an apology. I actually walked into the restaurant, receipt in hand. Let them know the donut sticks were missing. I got this strange attitude.. someone with a bit of annoyance grabbed some donut sticks from the fryer location and told another employee "she had to use those donut sticks". The bag was handed to me without a word... NOT A WORD.. no apology, no here ya go, no have a horrible say. And I left this McDonalds for the 22nd time wondering why CASPERS tolerates this kind of incompetence. read more

LONG story short. I worked at a McDonald's and this is by far the worst experience. Was greeted at the speaker after I said hello. Was told they were not open even though it was 15 minutes before close. Asked why they greeted me if they were closed but had not answer. Called them in the parking lot and asked what was happening, the same female said she told me they were open. Who would make this up? I have been traveling and had a quick craving. What is happening? Your job is not that hard, do better. read more

THIS McDONALD'S WILL GYP YOU FOR MONEY! I ordered a Quarter Pounder and a Double Cheeseburger through the mobile app (I had a reward that I redeemed). Went to the drive thru only to find out that I needed to pay twice even though the order was already paid for in the McDonald's app. I explained to the manager that the order was already paid for; the manager claims that my card didn't go through even though it was in good standing. Just what kind of restaurant is Caspers Company (the franchise owner of many McDonald's in the Tampa area including this one on West Kennedy Blvd.) is running? Poor customer service and now into stealing customers money? That is not right! Just to let you know before you stop at this McDonald's. Buyer beware! read more

The food was okay but our order included 10 pc chicken nuggets and 2 apple pies with other food items. They had given us the sauce for the nuggets but had forgotten to get us the main thing, THE NUGGETS. We also got only ONE apple pie. They weren't rude about giving us our items, BUT we can't ignore that they didn't give us out full order. read more

Ordered through Uber eats and waited 30 minutes for them to cancel my order even when I had a driver waiting to pick up my food.

When the customer in front of me left his cup on the counter, the cashier yelled, "hey!!" I thought that was rude. I ordered something from the value bundle menu or whatever. When I got my receipt I found that I was overcharged. I pointed it out to the cashier. She was again rude. No surprise there. But she also blamed me for her mistake. I did ask her to add pickles, but there's no up charge for that and there was no charge on the receipt for the pickles. I don't know why anyone would hire someone who refused to be polite and professional to customers. The food was okay except for some lettuce that must've been really old. It had a horrible papery chewiness to it. I didn't bother to mention it to the staff considering the previous experience. read more

They got the order wrong through the drive through. Then they asked us to move out of the way while they worked on correcting our order to a reserve parking spot. After 10 minutes of waiting we still didn't have the correct item. read more

Great customer service!!! Wow. Drive thru was very efficient and the employees were very friendly!! The food is hot and very good. If we lived here we would be back for sure!! read more

If I could make a 0 I would. Not only did I spit this bullshit out . My kids ate some of there food. I've been sick all day with food poisoning . I will be contacting my attorney about his for sure read more

McDonald's - a hand holding a half eaten sandwich - Fast Food Near Me - Tampa, Florida

Fast, friendly. I was impressed with my experience. They definitely have the prices down. The woman at the front was doing to cash registers at the same time. read more

My favorite McDonald's. 5 stars for staff, service, speed and cleanliness. Always excellent and friendly, they bring the food to your table, quickly and efficiently. And the order is always right! Hard to say much about the food - after all it is McDonald's. It's a matter of recognizing the team. Having gone occasionally over the last year I observe they must be doing something very right. Same staff and same great attitude. Please bring your special magic up to Westchase - they need some help. They truly get it here. read more

Either I am talking with a mouth full if marbles or the last white buffalo in fats food has fallen. I stopped by this morning to pick up a sausage mcgriddle combo with an orange juice. I'm ok with repeating myself once or even twice but I would expect the order to be correct. What I received was a sausage McMuffin with cheese. I hate cheese. Ugh. Ate in anyway. Once again the top bun saved me. Sausage McMuffin taco read more

McDonald's - Sausage McMuffin. Not saugage mcgriddle - Fast Food Near Me - Tampa, Florida

I am not keen to giving low score reviews. But, this place needs some SERIOUS IMPROVEMENT:-( First of all it's MESSY. And it's Saturday. No crowds here. I had Oatmeal and Ice Tea. I mix 1/2 & 1/2 Sweet and Unsweet. Works out well. I informed that the Unsweet Tea was very watery. To ck if it was down to the bottom. I shook the container. Could not believe "Someone added ICE to the Container". When I got my Oatmeal it was swimming in liquid and the grains were not cooked. So I asked them to Microwave the heck out of it. Just wanted to get out Bathroom was... Oh well. Leave it to your imagination. read more

This is the fastest McDonald's in town. It's my favorite one to go to. Everyone's nice when I order and in the mornings my breakfast comes out super fast which is perfect because they're right by my job. The accuracy is always on point which is always a problem at any other fast food restaurant. I've never had issues here, other McDonalds though -- let me not get started. read more

This location happens to be your typical McDonalds. It's one of the newer renovations to reflect the whole make cafe theme. Overall I really stopped eating McDonalds and I don't really havent indulged in McDonalds within the past 3 years but today I stopped in and said let me get a soda and tried out the new mini bundt cakes that I have seen advertised. I feel like I paid way too much for a sprite with light ice. At that price I could have just went to the supermarket and brought a two liter bottle. The bundt cakes were actually surprisingly good, a little sweet but overall they were fresh. They were warm and you get two of in the case, a chocolate one and a cinnamon swirl. After all this time I honestly do not miss indulging in McDonalds. I don't miss the long lines, greasy smell or the customer service. I don't really recommend McDonalds as a choice for a meal, but if you need a cup of joe, wifi and bundt cake stop in there. It's a cool location. read more

McDonald's - the reflection of a car in a parking lot - Fast Food Near Me - Tampa, Florida

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I frequent this McDonalds when I come to see family in the area. I ALWAYS get the grilled Artisan Meal (No. 5). The sandwich is supposed to have lettuce, tomatoes and light sauce. The last several times I have ordered this meal, there has been an excessive amount of mayo on my sandwic, if they even give me the right sandwich.I think I will be going to a different McDonald's from now on. read more

McDonald's - Fast Food Near Me - Tampa, Florida

Worst McDonald's I've ever been too. Manager on duty was loud and rude. A cup was placed on counter and fell off the cashier wanted to fight. No customer service and horrible workers. Management needs to get more training. read more

McDonald's - the inside of the restaurant - Fast Food Near Me - Tampa, Florida

I go here almost every morning, every single employee is extremely nice and quick to service. Great way to start your morning going to this McDonald's for breakfast! read more

I had to pull into a parking lot while I waited for my food (which wasn't long), but who I think was the manager kept coming out to check on how I was doing and apologized for the wait. Everyone who helped me was very sweet and even gave me a free fry. read more

fuck this mcdonalds. i will never come here again. they were rude ash and i was called a bitvh so please dont come here ever. i am not making this up, there a mcdonalds down the street that is 10 times better so just go there. read more

Just RUDE. I went to Mcdonald's on Kennedy near Westshore and these folks are so rude. Normally I just leave pissed but today I had time. I placed my order about 1:45 P.M. today May 7th. in the drive through. When I get to the window I notice one of the drinks is not full so I jokingly say you guys don't fill the drinks to the top? the young lady says the machine does it and walked a way. Now you can clearly see that one drink was full and the other was not. I just laughed it off and drove off because the line was long. When I got about 2 blocks away something told me to taste that drink and it tasted like seltzer, no Orange flavor at all. I would usually just toss it but as I said I had time today. I turned around and went inside the Mcdonald's to explain that I just came through the drive through and that the soda tasted like seltzer. One young lady said what? Another lady walked up and I explained that I came through the drive through and the soda tasted like seltzer. The look she gave me was like I was bothering her. She said ok well get another drink. Now at this point I was annoyed because I had to come back but I was polite. As she stares at me she said what do you want another cup? I said yes. she said well throw that one in the trash and shoved another cup in my hand. as I turned and walked to the soda machine she said OOH CHILD, THESE PEOPLE!. Now I could have made a big deal out of this because that is not how you treat or talk to a customer. I hope the managers read this. Please teach your employees customer service and manners. The sad part is nothing usually happens to change the behavior because I am not sure these owners care at all. I just wish we as customers would stop going to these places and putting up with the rude unprofessional employees. It is not just the teens because the lady that said OOH CHILD had to be in her 30s or 40s. You chose that job and if you don't like dealing with the public get a different job. DO BETTER! read more

I love it you guys are sexy if I could sleep with the Ronald McDonald I'd love it bye baby

Good: Inside was nice and clean, got my food quickly, and team was friendly. Bad: More expensive than other McD locations. My fillet o' fish had 1/2 slice of cheese...WTH!? The nuggets did not taste like what I expect McD nuggets to taste like, they were bland. Next time I want fast food, I'll stick with good ole reliable Chick. read more

Just left with meals for kids. Missing fries, old double paddy on a fish filet. What's going on here?

Easily the best McDonalds I've been too! Everything came out correctly and even while I was sitting down rafting. The pick up orders were going out as soon as the customers arrived! 5 Stars All Day!! read more

This is your typical McDonald's, so there really isn't too much that can be said. This one is open 24 hours and is good for a late night snack. I was coming home from an event held in St. Pete and needed a quick soda. The wait for the drive-thru took longer than usual. But, this is to be expected late on a weekend night. Not a huge fan of this drive-thru. The setup is strange. It is a weird windy drive-thru that you practically have to be Mario Andretti to maneuver your car through the path. They screwed up my order, but somehow I knew that would happen. It was very late and I didn't want deal with the hassle of letting the restaurant know. So, I just decided to deal it with. Lesson learned, check my order before leaving the drive-thru, especially at this location. read more

This location is sooooo bad. Every single time I go to the drive through I have to park in the reserved spot because something isn't available. Then I proceed to wait at least 10 minutes. Every. Single. Time. Plus the staff looks absolutely miserable to be there. I would expect better from the Casper's group. read more

Most dysfunctional McDonald's I've ever been to. I could write a long review but there are so many things wrong I'd have to write a paper on it. I get that it's fast food and I can't expect "greatness" but this was absolutely absurd. 5 people standing in front of me all didn't even know what they were doing and 2 out of 3 stations broken. Casper family get your regional manager in here stat. read more

Well the server we had really had an attitude today. We came a few days ago and the person was super nice and cheerful. But today the girl almost threw the food at us! Management service matters!! read more

Typical McDonald's. Open late - and thats a win when you need a burger at 1 am. read more