They cancelled my order on me and wouldn't make it when I arrived. Poor service, wouldn't recommend.

typical mcdolands. good milkshake and surprising no broken ice cream machine. always standard.

Service at this, McDonald's is absolutely terrible. I have waited 20 minutes for just two cheeseburgers and some fries and this isn't the first time I've had to wait this long for a very basic order. If you're in a hurry do not come here this place is terrible. They do not seem to be in any type of a hurry to get your food after you've paid for it trash management is terrible because they obviously aren't doing anything about it. Stay away. read more

Just went through the Thorndale, PA location drive thru and was told by a female employee that we would be charged 25 cents per extra sauce for our chicken nuggets. We were handed 2 and, as it was explained that's what's given with a 10 piece, we wanted 2 more so we agreed to pay. She asked us first if we had "like a quarter?" before handing us our sauces. We didn't have any change and as my husband tried to pay for the sauces with credit card she said, "Naaah I ain't doin that" and handed them to us without charge. She then said she was letting us know for next time and slammed the window. Shady Customer Service experience at this Thorndale, PA drive thru!!! Still gave 3 stars overall.. that sauce WAS good :D read more

horrible I asked for ice cream and it was broken per usual-the place felt cold and the workers looked mistreated.

Update on 10/29/2019 These buffoons are 100% incapable, under any circumstances, of ever ever ever ever getting your order correct. Ever... read more

Never, EVER go to the McDonald's in Thorndale. First, they always mumble and are short with you and talk over you. In addition, EVERY time we go there, they mess up the order. Today, we clearly asked for a Chips Ahoy McFlurry and the knucklehead mumbler puts an Oreo McFlurry on the order board. These two items don't even sound alike. So, we politely ask to change the Oreo McFlurry to Chips Ahoy, which he does. Then you get an attitude when you politely say that something is missing or incorrect. Then we get our food and we do not get ANY McFlurry. When we nicely say that we are missing a CHIPS AHOY McFlurry, the dude cops an attitude and then comes back with an Oreo McFlurry. Whatever. Just go home and never go to this McDonald's again. This is not the first time the order was messed up. They almost NEVER get the order correct and cop an attitude when you try to get it right. Save yourself a HUGE headache and drive a couple of miles to the Coatesville McDonald's. VERY polite and friendly staff there and they almost always get your order correct. read more

The manger at 4:38 in this Wednesday is the absolute worst I asked a girl can I get a soda I proceeded to pay for it she said it was ok then waiting for my food he yells u have to pay for that cup I said she gave me it then he started to get smart I told him he was missing my nuggets and my name was in book He wants to be smart so I will to and it was hair in my food he tried to tell me that there was no hair after touching my food and it was rite on top worst experience ever read more

This review is for two recent visits: First, 29th Jan 2022 - around 10 pm - it was a very cold night. My car window was frozen solid and I had to step out of my car to pay and to pick up the food. It must have been a little unorthodox to do that, but the young man working at the window was as nice as could be and said he understood my plight. These young men were working so hard and with that cold air coming in through that open window all night, smiling and kind the entire time. I was impressed with both of them and I sure hope all their other customers treat them kindly and that the management team sees this review. Second, 4th Feb 2022 - around 10 pm - we unknowingly drove past the window where we were supposed to pay. The young man working that window informed us that we should have stopped there first but he was understanding and very nice. These folks take pride in their jobs and are so professional, the food came out quickly and was delicious. Thank you! read more

Love this McDonalds! Food is always fresh hot and delicious...the staff is very friendly and do a great job...esp the african american female manager! She is hardworking & makes you feel like you are a guest. read more

Waited in line for over 20 mins in drive thru for a happy meal. Workers here couldn't care less. The one worker walked a meal out to someone's car and a turtle literally passed him and there's a line of cars 10 deep. Will never use this location again read more

I'm not sure why the bad reviews but my husband and I have lived around the corner from this McDonalds for the last year and everything is always perfect. The workers are very nice and the food always hot and the way we asked for it to be. Sometimes the lines are long but that also shows it's a great franchise. read more

Major issues with the night crew. Out of uniform. Employees going to the bathroom and not washing their hands afterwards. Employees discussing scheduling issues loudly in the front of the house. Employees off duty sitting on tables in the dining room. It's only 805pm..........McCopco or the franchise owner needs to come in here and intervene. read more

Rude employees will never go back again I asked a concern about fries I was missing and was given attitude

Got dinner from the drive through here, ordered two double hamburgers. The cashier repeated my order back to clarify that I did not want cheese and did want the other topping. I recieved two cheeseburgers with nothing else on them. The cashier was rushing me through the order process and not friendly. read more

McDonald's - a half eaten hamburger and a half eaten sandwich - Burgers Near Me - Thorndale, Pennsylvania

The ladies bathroom smells of urine and there's water everywhere on the floor. The tables look uncleaned. No one ever goes out to clean the Playland seating area (as far as I've been there). Some of their managerial staff is rude and crude. They cop an attitude when you ask for something specific. The fries are always cold, limp, and super salted. The attitude of some of the service people lacks highly. read more

Another tale of absolute ignorance at drive thru yet again from this bastard, I mean, Bastian of fast food. Originally, I was going to get Chinese food. Since I saw them cleaning the shop, I wasn't too keen on possibly consuming chemicals. So, I went to this location due to it being just around the corner. I placed my order. Now, during the day, they confirm the order, give you a total, and ask you to pull through to the next window. Tonight, I placed my order, received no confirmation, and was told rudely to pull up. The car in front of me sat there for a few good minutes. When it was my turn, they took forever. I never paid, never got any food, and was kept waiting a good 5 minutes and I still NEVER saw the cashier. Of the cashier told me that my order would take an extra minute, I would've waited. Since no one showed, eff it. I left. read more

Took my toddler daughter here for French fries on my lunch break from work. A male employee proceeded to walk by our table and exclaim "wow what a shame take your daughter to lunch and you don't even pay attention to her cause you're playing on your phone" ..... Actually I was answering a work email. Very offended to say the least. Saw this employee stop at other diners tables and make comments to them also. read more

They don't even deserve a star. They are super slow and will absolutely mess up your order. The store is run by a bunch of incompetent employees with an IQ of less than 5. read more

It's mcdonald's... If you haven't been to one nor know their menu, welcome to America!

I don't understand why McDonalds still serves lunch at 11 like there's so many people out there that wants McDonalds to serve lunch at 12, i came in mcdonalds at 10:57 and we asked for steak, egg and cheese bagel but they said they only had one and I was literally mad like they need to serve lunch at 12 ASAP!!! read more

This restaurant failed to proceed my order 2 times at took 15 minutes to make my food.