Extremely slow. No reason to be waiting over 30 plus minutes at 10 pm. Service is rude and does not care about taking ur order. Management needs to improve. read more

I'm posting this in hopes that management will address service issues at this location. I placed a mobile order and arrived at the drive-thru. There were no cars in either drive-thru lane when I pulled up, yet I waited 5-7 minutes at the speaker with no acknowledgment. I said "hello" because I was unsure if anyone was even aware I was there. When an employee finally responded, she simply said, "go ahead." At the first window, I was provided my receipt and the timestamp read 9:18 PM. At the pickup window, I was handed my drinks without any greeting or communication. I made an effort to be polite and asked how the employee how she was doing. I was then given my drinks and my child's Happy Meal and asked to pull forward to wait for the rest of my order. I declined and waited at the window. Despite ordering a very basic meal, I did not leave until approximately 9:33 PM--15 minutes after I received my receipt. This delay is unacceptable, particularly since there were no vehicles ahead of me when I arrived. By the time my order was completed, the drive-thru line was wrapped around the building, impacting other paying customers as well. I understand staffing challenges, but lack of communication, poor customer interaction, and excessive wait times are management issues that need to be addressed. This experience reflects a breakdown in leadership, training, and customer service expectations. I hope management or the franchise owner reviews this feedback and takes corrective action. I will not be returning to this location. read more

Always good service here contrary to the other locations. Employees here have always been respectful.

My friends and I go to this McDonald's at least once a week. We aren't high maintenance at all, but we do as for a side of Big Mac Sauce which we can't as for when ordering on the kiosks. Every single time without fail the employees, no matter how busy always take care of what we need. If something gets messed up in the kitchens part, they always never hesitate to help us. The staff here are awesome! read more

Let's start with the chicken nuggets they were cold like they were left out for awhile and they was not fresh at all. The service was the worst I have ever had. I went through the drive through and gave the lady my card and she toss it back to me and laugh. I would not recommend this McDonald's to anyone read more

McDonald's - 20 McNuggets - Coffee & Tea Near Me - Tuscaloosa, Alabama

Wait time is really long ! We asked was anyone working up front and the lady turned her back on us

If zero stars was an option I'd put that. I ordered a plain hamburger in the drive through & when I got home and opened my food I had received a double cheeseburger with a bite taken out of it. I called and they told me to come in for a refund. I went in and they refused to refund me since I didn't bring in the food, which I had already thrown away since that was never mentioned on the phone. I asked to talk to someone else & the man helping me refused to get another worker and then another girl (she had pink hair I wish I had gotten her name) came out and said "he isn't going to give it to you just leave." Getting food with a bite taken out is unacceptable and not even getting a refund is worse. read more

McDonald's - My receipt, showing that I ordered a plain hamburger - Coffee & Tea Near Me - Tuscaloosa, Alabama

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I went there twice yesterday primarily because I love DC. My first experience was inside with the most friendly individual I have encountered recently working behind the counter. My second experience was in the drive-through and that lady was so incredibly friendly I want to go back just to hear her complement me. It is amazing what a smile will do when you encounter anyone. It will turn your frown upside down Thank you for blessing my day read more

The very slowest McDonald's you will ever go too. And I travel all over. And they always mess up your order somehow someway!!!!

The people who work here are so beyond rude it's insane. The past 2 times I have been this guy in a braided wig has rolled his eyes at me when they forget my sauce. This last time it was a different lady and she was so rude. I even tried to crack a joke to try to take the edge off of her and she gave me the side eye. It's only the people at the first window who are usually so mean. Literally downloaded this app to complain because it is that bad. On the brighter side they have never messed up my order. read more

Their ice cream is always broken so there's that and they had no salt so the fries I ordered 5 times tasted like undercooked potatoes. It didn't even look like they cooked them. They also handed me like 3 other peoples orders when all I got were f**king fries. It's crazy how rude people can be when you try to be as polite as possible read more

The lady who just served us at the drive through is the SWEETEST woman. I don't eat fast food much but I'll be dropping by here again for coffee or SOMETHING just to see her. Seriously, she is a gem. If management wants to know who it was, we went they the drive thru at 805 am, in 08/10/20. But I feel like y'all probably already know. read more

For a few weeks, I came by here every couple of days to get breakfast between 5-10 AM. The 3 or so different ladies who worked the second window during the time I went there were always the sweetest. In the mornings, the line moves fast and my food is always good quality. Morning service deserves a 4.5/5 overall. I can't say the same in the afternoon or evening. The few times I've gone through here at other hours, the line moves at a snail's pace, and even on two occasions the lack of movement had everyone behind the cars that already ordered leaving as quick as they pulled up. 2/5 read more

This place had the worst service I could ever imagine. One time I got told I couldn't get hot fudge because she simply didn't know what hot fudge was. The next time I went they said they ran out of water. So I asked for tap water and they said they ran out of tap water. This place sucks. Other guy didn't know what sweet and sour sauce was. Maybe educate your workers on the menu next time. read more

I didn't get any pickles and my tomatoes are tiny and one of them is the top with the stem. I won't come to this location anymore! It's just been 1 too many times of poor customer services/food. read more

McDonald's - Quarter pounder deluxe ....I wasn't given any pickles and the tomatoes I go we're small and one of them was the top of the tomato - Coffee & Tea Near Me - Tuscaloosa, Alabama

Zero stars is not an option Frankly I am amazed that the McDonald's Corporation allows these locations to stay in business. Absolutely one of the worst run fast food restaurants I have ever encountered. Incredibly slow service and generally get the order wrong. Waited over 30 minutes in the drive-through. Cars were backed up completely encircling the restaurant. Rude drivers were cutting in front of people stopped at the speaker to order and the restaurant staff was allowing those people to order and wait at the pick up window!! Completely unacceptable! Sadly other McDonald's locations in this town are just as bad. read more

SICK & TIRED of drive through only this is the second time I've gotten a flat coke looks like it's sat there for an hour and then they serve it. read more

Came in this morning because this is what my 5 year old wanted to eat.we both had a sausage breakfast burrito.she had orange juice,and i had an iced mocha.service was fast and friendly read more

McDonald's - Iced Mocha - Coffee & Tea Near Me - Tuscaloosa, Alabama

I've come here a few times and it's normally just a gamble. Normally the food is *ok* and the service the same. Obviously depending on who's working the service might be awesome or awful and the food might be fresh and correct or unforgivable. As someone who started in fast food and has since moved up the culinary ladder and trained under a Michelin chef I get it. I Know the job sucks. I know the hours and the workload suck. But the pay they get here is better than some fine dining restaurants that I've worked in. This job isn't for everyone. If you're going to give people a bad experience, do something else. If you can't get the orders right, do something else. If you aren't going to be able to understand people or how the POS system works, do something else. I forgive a lot of things really and truly I know what it's like to work in these environments. But I went tonight and tried to use the 4 for $5 mobile deal, and my order came out to like $10. I gave them my code, the app said the restaurant got my code, and they still wouldn't change it after I explained code and how the deal worked to them. The lady on the drive thru intercom couldn't understand me, and I couldn't understand her. I ended up just driving away without placing my order. I've looked at the other reviews from this location and I have to say, Ray Kroc would turn over in his grave if he saw this. Wasn't able to give 0 stars if I could I 100% would. It seems like the McDonald's corporation is fine with letting the average rating of these establishments hit the floor. I don't care what level of food service you are in, have some standards. read more

I tried to give them a second chance and these people are horrible! I ordered curbside pickup and they didn't bring it out I had to walk in and get it. After I watched them look out there and see me waiting. I have no sympathy for fast food workers and I hope they all stay broke! When I had a low wage job I still did it to the best of my ability and tried to learn more to be better, my first job was at Burger King and even though I'm long past working a fast food job I know how the work should be done! read more

wont take fu**ing cash should have had a staff member outside telling people now im stuck in line unable to exit because of the design of this drive thru and my screaming kids are starving and i have a 2 hour drive home. thanks for screwing up my evening mcdonalds. hope this store gets shut down for its incompetence read more

if i could give this place zero stars i would they have messed my order every time and it's a plain hamburger they suck and so does their customer service if i could give it zero stars i would read more

I've gone to college nearby so obviously I've been a frequent customer. I can't tell you how often they're out of nearly everything. And the drive through wait on a GOOD DAY is at least 30 minutes(line not even around the building). On a bad day it's an hour. Every time I get the craving to grab it, I'm reminded of why I don't come here. 2stars because the food is as you expect, just terrible service. read more

This place forgets some stuff all the time which is what ever that happens but I order a 6 count chicken nugget and the just put Big Mac sauce in a chicken nugget container read more

McDonald's - A messed up order - Coffee & Tea Near Me - Tuscaloosa, Alabama

They will tell you they are closed bc they don't wanna work and would rather just smoke outside.

Spent 20 minutes in the drive thru, figured they were short staffed due to COVID. I was the second person in line by the way. Got to the window to see two workers and a manager just laughing their asses off. Then the cashier finally turns to me and takes my card and grunts and whines and says "cmon I don't have time for this!" because the card doesn't work on the very first try for her. The card works the second time, she gives it back to me without a word, then doesn't respond to my "thank you". I get to the second window, once again the person there's is just sitting there talking and laughing, something was hilarious. Then he finally gives me my food and also ignores my "thank you". This is just a milder story I've actually spent 40 minutes in this particular McDonald's drive through 3-4 times, I live in the neighborhood across the street but I usually go to Northport for McDonald's because it's faster. This place has sucked for a long time. read more

This McDonalds is by far the worst fast food place in Tuscaloosa. I have ordered them twice on Uber Eats. Both times the food was delayed for over an hour and then showed up cold. Both times items were completely missing from the order. Disgraceful service to the point where it's a scam to support this business. read more

Rude unhelpful worker. I ask can I have a breakfast sandwich. "NO you cannot." In a rude tone. Confused, I ask again thinking she misheard what I said. "I said we don't have that. We're not serving breakfast right now." All said very annoyed. Then I ask for a five piece chicken nugget because that's what my passenger asked for. I didn't think they had one that size, but with now being caught off guard by the rudeness, I'm panicking. "We don't have spicy nuggets." So I ask again. "We don't HAVE a five piece nugget." Not once offering the different options they actually do have to make this easier. Just telling me what they don't. We just give up and leave because as my passenger put it, "I'm not trying to go to jail before work." read more

After a long stressful day of finals, i was starving and had the worst headache, so i came here. waited 45 min and didn't mind. before handing me the food, he repeated my order to me, and it was right. yes, i should've checked, but the line was outrageously long and didn't want to hold it up. i parked to check and saw that my "plain" cheeseburger has ketchup all over it and a pickle. you can tell they just scraped some stuff off after they realized it should be plain. they didn't even try to get it all off. i proceeded to have a mental breakdown in my car. absolutely devastating and worst possible timing. read more

LITERALLY THE BEST MCDONALDS I HAVE EVER BEEN TO. The staff are so sweet and patient and the food is so good! The absolute best mcdonald's experience I have had in my life. read more

Boycotting this McD's location until they open the 2nd drive thru lane. Service is great otherwise. Friendly staff. But the 2nd lane has been closed for moths. even at slow hours it's faster to just go inside. read more

Absolutely the worst McDonald's I've ever been to. The line never moves the staff is extremely rude and honestly the food is crap... worth driving the extra miles to go to a different one because this one is trash don't come here!! read more

Worst place ever had to wait 45 minutes and got cold food. When I told them my food was cold they said manager was having issues and it could be awhile to get hot food read more

I order ahead online and went to pick up my order through the drive through. I sat in that line for almost 2 hours and by the time it was my turn they didn't even have my order. They were taking orders from people that walked up to the window and the guy was horribly rude. Never going again and ruined my night. read more

wow, what great employees! Happy and fast! The ladies at the window couldnt be more pleasant.

Terrible drive through times. There are multiple times I have waited in the drive through for 2 hours waiting at the ordering machine ready to order. When I drive up to the windows there is no one inside and it is incredibly frustrating. read more

Worst McDonald's experience ever - stay in drive though line for 45 min to be told that they won't take my order unless through uber eats or doordash and now I'm stuck in the line and can't order food and can't leave. read more

This is the NEW McDonald's on 15th ST. The new construction has just been completed and they opened just in time for the 1 year anniversary of the tornado of April 27, 2011. This is the tornado that destroyed the McDonalds on that day. This is the newest concept for the McDonalds chain. The decor is contemporary with clean lines and cool colors. Functional and almost industrial chic are the things that come to mind looking at the interior. There is a flat screen tv and a wall with a display showing photos of several campus buildings. The menu and food is truly McDonald's...it is what it is. But, I am thrilled to see those Golden Arches on 15th Street once again!! read more

After a long week of working my miserable 9-5 job, I figured that I deserved to treat myself on a Friday to what I previously had considered a fine dining establishment. This is normally the one night a week I can look forward to dinner because my wife simply cannot cook. She even managed to ruin top ramen, a feat I never thought possible. As I walked in to my local McDonald's, I was greeted by the cashier: "Hey Braden, the usual?". I was pleased that he remembered me and simply nodded my head. He called my order and I took the bag and headed to the car ready to head home. I stopped in the parking lot to enjoy my gourmet burger and finally had a smile on my face for the first time this week. When I pulled in to my driveway, I noticed an unfamiliar car parked on the street. I thought nothing of it until I walked into my house and there was no answer to my usual "Honey, I'm home!". I walked to my room to find my wife in bed with another man. You'll never guess who it was. That backstabbing McDonald's cashier. I can never look at those Golden Arches the same again... 2 stars for the good burger though read more

slow af and worthless can't wait for them to be replaced by robots. Had to wait 30 minutes and the line barely moves at all. Guy in front of us had to wait 10 minutes just to order. They have people just sitting around doing nothing. This is why we don't need to raise the minimum wage! read more