Are you kidding me? ‍ I asked for a double quarter pounder WITH cheese, and no onions. They put the smallest amount of ketchup and mustard, no cheese, and like three pickles. Worst McDonalds I've ever been to. read more

McDonald's - Fast Food Near Me - Van Alstyne, Texas

We stopped in on our way home from Arkansas to get a snack and use the restroom. First things first, I headed to the ladies room. A worker was mopping the floor and it was pretty wet and slippery looking. She finally moved out of the way so I could get by her. I think she could have dried the floor a little bit to make it safer. I'm not prone to falling but it just felt a little dangerous. Next I ordered two Oreo McFlurries through my phone app. They were ready quickly. Of course it was in the middle of the afternoon and not during a lunch or dinner rush. The McFlurries looked good. After taking a couple of bites, you can see that the crushed Oreos are only placed on top, not mixed throughout the creation. This was extremely disappointing. read more

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The food was good, but if I wanted a medium fries, I would have ordered a medium. Previous review was a 5. read more

McDonald's - Maybe uhh work on your sizes folks. This is not a large. - Fast Food Near Me - Van Alstyne, Texas

Drive thru wait time is insane. They never have order ready at the pick up window. Every single time I've gone, they made me wait one time even 10 minutes. read more

Rude rude rude. So the lady handing me my happy meals, DROPPED IT out the drive thru window, and didn't even acknowledge that it tumbled under my car. Just looked at it and walked away to get the rest of my order. Not a sorry, not a "would you like me to get you another one." Nothing, so i was like "um can i please have a new happy meal, since that tumbled under my car" rolls her eyes, then the manager comes over "WHICH ONE WAS IT" ummm why don't you ask your employee who's dropping food out the window instead of giving me a attitude. Then some girl comes out with the happy meal, and hands it to me, just blank face stare. Thank you for your excellent customer service and it's ok that you dropped my food and then acted like nothing happened. At least pretend you're a nice person. Not only that, but our order was wrong, and every single item was stale and hard, like rock hard nuggets and burgers. If you're going to charge $30 for 3 fast food happy meals, at least serve fresh nuggets and fries. Not stuff that's been sitting out since 10:30am at 5:30pm read more

This has to be one of the worst McDonald's out there. It's the only one on my bimonthly drive and there is always something wrong, something broken, out of stock, unprepared. They have you pull up to wait for fries even when no one is behind you. Once there were SIX CARS pulled up waiting. 6! They run out of soda...how does that happen? Order is wrong about 75% of the time. Avoid this place if at all possible! read more

McDonald's - One lane blocked for the 3rd week in a row with stacked carts - Fast Food Near Me - Van Alstyne, Texas

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when we ordered from here are fries old and horrible and they taste like they came from lunch time we ordered fries twice within 20 minutes and they were horrible both times we ordered it and the burger was fine read more

This so location is too hit and miss. The only satisfying items come from the breakfast menu. My visit today was for something simple. Free fries through the app and a double cheeseburger. Fries were mostly scraps and the burger had been sitting on a hot surface for a bit, the bottom bun was crispy. read more

McDonald's - french fries and a hot dog - Fast Food Near Me - Van Alstyne, Texas

forgot my sauce cup:( made me sad because chicken nuggies weren't as good and at that point cold read more

McDonald's - the sauce i didn't get - Fast Food Near Me - Van Alstyne, Texas

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Avoid!! Used the app because that's what we do now. Guess it confused the workers to have an order come through. 40min later 3 cheeseburgers. Food not that great but already paid for so waited. read more

We were traveling from Dallas back home and decided to go through the drive-thru to get breakfast. Big mistake. I should know by now to check my order before I leave the parking lot but how hard can it be to get 2 biscuits and 2 drinks right? Apparently pretty difficult. We were long gone before we realized the mistake. read more

Honest to god, why is it so difficult to get an order correct!! I have been coming here on a regular basis for over a year since I live in town & there is not a lot of options but tonight finally pushed me over the edge. I asked both teenagers at both windows to PLEASE make sure their was extra cheese on my burger since they have a habit of charging me for it & I never get it. Both workers told me "ok". Well guess what? Surprise, no extra cheese.....AGAIN. Like I get it, it's McDonalds & maybe my standards shouldn't be so high but dang it, just give me what I pay for!! So ridiculous. And the kids that work there are so busy worrying about each other & what there doing tonight after work that they could give 2 craps about the job. I'm over it. And McDonalds, stop running out of Dr. Pepper. Order more for crying out loud. Just over it! read more

The Drive-through is so slow. The kids in there cant ever handle a rush. The times i think that it wont ever be so bad, boom im having to wait in excess of 10 mins when i never order more than 1 person. Get it together people read more

The workers were very polite and knew what they were doing 10/10 recommend this McDonald's

Worst McDonald's I ever patronize. If there were more options around there I'd go anywhere else. Sadly I'm a mcd's loyalist and hope for the best every time before I have to pop back on 75. Takes FOREVER and food is below McDonald's standards. read more

It's always very clean and the service is always good. The bathrooms and parking lot are always picked up and tidy. My personal favorite order is warm chocolate chip cookies and a chocolate mocha frappe read more

McDonald's - Chocolate mocha frappe - Fast Food Near Me - Van Alstyne, Texas

Every time I go through the drive thru, they always ask me to pull forward and wait. They never seem to be in any hurry to bring me my food when I do as there were 7 other orders filled as I waited. Then they left out part of my order and I had to go inside to get it. Manager did not seem to care that this experience was like many of the others. read more

This McDonalds is fulfillment challenged. They fail to complete the drive thru order about 50% of the time. I am not exaggerating. My best guess is that they figure people are hopping off of the highway and getting back on before they realize McDonalds has shorted the order. When I go back to confront the manager, he acts like I am telling him he was out of napkins. Just part of the routine. Hey McDonalds! This franchise is ripping people off in your name. Fix it. In the mean time, I'm going to Braum's across the highway. read more

The other day my cousin was there and he asked for a plain cheese burger on the receipt it said plain and the receipt on the burger said plain. So he took it back in and they said they fixed but all they had done was cooked another burger pulled apart the 2 patties and put mustard and ketchup in between were he couldn't see it this is so not professional. read more

Was not pleased with their service! The night manager was not helping me when SHE lost my mobile order. She told me she couldn't find it and walked away. She then walked passed the counter several times while I waited to order. She then sent someone to take my order 10 minutes later. They didn't take the person behind me order until they ordered from the kiosk. RIDICULOUS!!!!! read more

Management is crappy. Food is always wrong. If you ask for a drink without ice you still get ice in it. Never fill up fry's all the way, they screw you over on your money by not giving what you ask. Nobody knows how to do their jobs. Well Marley knows how to do her job, Marley should be the boss. Marley has her crap together unlike any other worker. read more

Convenient and fast. Have stopped here many times traveling up and down 75 with no issues.

Always good, every time! The staff is great too. It's clean whenever we come in to eat and the high chairs are in good condition, that's a big plus for us. read more

Fast and efficient Only an idiot who doesn't know how to order, would get the order wrong Customer service oriented ***** read more

Best McDonalds around. Staff is polite and usually happy going.. they're always quick and very apologetic if their running behind. Food is always fresh. read more

Worked the late shift came Thur the parking lot- employee hanging at someone's car - pulled up to the box to order waited for her to go in and take my order- then I hear we can only accept cash and can only sell French fries and beverages. Wished I had stopped at Whataburger! read more

Service at drive thru is really terrible. Slow and food cold when you finally get served. Takes 15 mins from order to pickup. Maybe the worse I have encountered read more

After coming to this Mcdonalds for breakfast for years Im done with them. The drive through might be open and it might not particularly if its raining. Food comes out half cold/partially warm-I have even been served by the clean up guy because the manager didn't show up. Generally you need cash before 9 in the morning because they can't get the card machine to work. Your order is typically wrong and if you order "Breakfast all day" just assume you are getting pulled up. If some one orders a large number of items they sit at the window and sit and sit until a bag and a drink finally come out-mean while I just give up and drive off. Tuesday was the last straw nobody showed up to open-went to Anna location and after sitting behind 1 car for 15 mins I just drove off-no longer a regular or occasional customer-what crappy crappy service read more

The service is very slow. There were only two cars ahead of us and yet 15 minutes passed before we moved up.

Terrible service every time. If you go through the drive thru, you can count on your order being wrong.