I ordered pick up to be brought to my car. Before I left the parking lot, I checked my bag to get my straw for my drink. They had not included it in my order so I had to walk in. I was annoyed with having to walk in since I had selected for the food to be brought to my car. Food was standard. No complaints there. I went in and asked for the straw that was missing from my order. My request was sarcastic. The girl who I spoke to had an attitude problem and refused to give me a straw saying she's not going to help anybody who talks to her that way. I stood there waiting. She mumbled something to a young man and HE handed me a straw. I said thank you and left. I don't think that girl is in the right business. To be in a service business, one needs to have thicker skin and not take these kind of comments personally. It doesn't really matter if she doesn't like the customers. Her job is to take care of them. No personal comments were made to her specifically. I don't imagine she will be working there for very long. The young man performed correctly and just handled it without an issue. read more

Some let your employees need to be fired for their behavior, I am sure there is camera evidence too. But the employee refused to give me a receipt for a DoorDash order because I wanted to verify I was receiving the correct order proceeded to snatch the order out of my hands and call me a bitch. I will not be coming here again ever. read more

Is this some sort of a joke? I ordered 6 nuggets and got RANCH inside of the box?!? I would never go back. if I could I would give negative -1 stars. read more

McDonald's - Idk? - Fast Food Near Me - Wauwatosa, Wisconsin

If you come here for Mashed Potatoes, you're SOL. You should have gone to MashDonald's. This McDonald's is located in Wauwatosa which is a suburb of Milwaukee that is out west - right across from the Mayfair Mall and it's really busy getting in and out of here so be careful. If you're hungry before you get to Mayfair and you don't fancy the food court stuff inside Mayfair, this is a good option. I've been here twice in one time it was lukewarm french fries and one time it was piping hot and piping hot is my jam but it's a shame that they're inconsistent about it. read more

McDonald's - Mac Adamia - Fast Food Near Me - Wauwatosa, Wisconsin

It's McDonald's..... I don't know if there really needs to be anything more than that said. Haha. The service was good and the food was alright. It was hot so that's a plus. As long as you don't have super high expectations (which you shouldn't with McDonald's) there's nothing wrong with this place. read more

Waited 25 mins .the food was ice cold store is on 124th and the employees were very rude i will never go to that one again also the one on Burleigh and mayfair there are issues with them. read more

The worst customer service that I have ever encountered. I am an African American woman working in Hospitality management, please take my advice and hire some new team members. read more

Just got a Grub Hub order from this McDonalds and this is the last straw! Stale fries, and stale McNuggets this is constant with each McDonald's that I go to. I guess this is good for my health because I'm done with McDonald's in city of Milwaukee. read more

Went to this location as close by work, lines are extremely long and slow moving. Most likely filthy kitchen conditions. I ordered a frozen coke. You can smell that the machine is not clean on the drink. The drink stinks heavily of mildew like when you don't properly launder and dry towels. Avoid this location read more

This is the best McDonald's, idc what these other reviews say. The ones where I live are SO BAD. This one has never done me wrong and I've been a handful of times. My spicy chicken sandwich I had today was literally perfect. Perfect. So hot and crispy. So quick too. And the gals at the windows were actually nice to me. Overall 10/10 McDonald's. read more

Since I posted why I hate the 124 st store and go out of my way to this one I must explain why. The only reason I go this this McDonald's on my way to work is its the lesser of two evils over the 124 st store which is on my way to work. Yah there both pretty crappy but I have never got burnt food blatantly served to me that Ray Charles could see was bad. The drive through is a little faster over the 124 st one and if you get there early the lunch/dinner menu is displayed so when they ask what you want you have to say I can't see the breakfast menu and someone runs out and changes it to breakfast. read more

I went to this McDonald's at 10:45 on Sunday, October 1 and the workers were absolute dog crap. They shut down and lock the door and sat in their car in front of the McDonald's at 10:45 PM. They literally don't close until 11, but they were just being jerks! I tried calling the main phone and I waited in the drive-through lane for 15 minutes prior. I'm very disappointed and I want the general manager to reach out to me. This is not what it's like to have great customer service I give this McDonald's a -5 star. read more

This place always messes up orders. It doesn't matter if we eat in or do drive-through. They suck

All I wanted was a sausage biscuit with egg & a large Coke. When I pulled up in the drive through, they asked what I wanted. I probably repeated myself 10 times stating that I wanted a sausage biscuit With egg. The person working the drive through apparently forgot where she works or something because she sounded so confused on what I wanted. I finally said that it was the #4 on the board outside - that's when it finally clicked in her brain what I wanted. When I drove up to the "pay here" window, it took them about 2 minutes to take my card (it wasn't that busy) and about 5 minutes before I got my card back. Getting the food wasn't an issue. I wouldn't come back & order anything besides just a soda because that's all that they seem to be able to handle read more

Best Mc Donald's bagel sandwich I have ever had. Service was excellent, very courteous and timely.

service is terrible. gave me wrong sauce and when i asked for the right sauce i got attitude from the person in drive thru. tried giving her the wrong sauce back and wouldn't even take it cause i was "already out" told her if she could throw it out and looked at me like i was dirty and said no you can throw it away in the garbage can out there while having her hand in her shirt scratching her back. disgusting read more

Great service, our favorite McDonald's :) everyone working there is very nice and we always get through the drive through line quickly!! Best McDonald's by far. read more

This location is one of the slowest I've ever been to. My friend ordered 4 kids meals for my nephews...and they gave us 3 boys' toys and 1 girl's. Luckily we checked in the boxes before we left and saw our order was messed up. Honestly though, slowest McDonald's I've ever been to in my life. Plus, they are all so unhappy & unfriendly here. And it's very disorganized. Long story short ---- go to any other McDonald's! :) read more

So unsanitary! They weren't even wearing masks or wearing gloves. The person at the pay window was eating at the same time she was checking me out and touching my card and very RUDE. Also rude and unsanitary at the window where they hand the food. If people are going to work in fast food they need to learn the new protocols for COVID. What do masks do if they aren't over your mouth and nose?! Ridiculous service. read more

Very unprofessional to be a million dollar business. They are very inconsiderate and literally unable to even answer the phone in a professional matter. The employee by the name of John or Josh who claims to be a manager could not even speak clearly on our phone call. Just a lot of hesitation and Ummm's. When I made another attempt to call someone then answered while holding a conversation about someone by the name of Savannah. This person who answered never even said Hello and then just hung up. I also heard swearing while listening. This store clearly needs a new trained staff. read more

How can a breakfast bagel sandwich be both burnt and cold with a runny middle? This McDonald's location can tell you. Came here because we were at at a tournament and needed a bite. How do you mess up breakfast? Yak. read more

I asked for a happy meal no mustard. But, I got mustard. I asked for no salt. But, got salt. Orange drink was also watered down

This location has to go. The service is negative 10. Each employee thinks that they own the joint and working on a different time schedule. Would not even want to eat any of the food after seeing the employees don't use gloves. Even when the state closed down this location got health code violations I'm surprised it's still open. read more

Update: Guaranteed worst McDonalds in the State of Wisconsin in terms of Service. Tried to get 3 breakfast burritos this morning. I sat in the parking lot for 15 minutes waiting for my food before having to go inside and ask if they were going to give me my food or if I should get my money back. Management was CLUELESS. read more

It's a McDonald's. As McDonald's goes, it's a fair one. The food is always as you would expect it, the service is quick enough, and the restaurant is as clean as you would expect. The decor is on the nicer side, and they've done some updating recently I believe. Usually I'm in here for a quick lunch after some shopping at Mayfair Mall. I'm actually surprised there's no McDonalds IN the mall food court. Anyway, a nice enough McDonalds. read more

This places workers are very bad and very rude the person taking our card when we wanted to pay just walked away from us and got the Oder wrong read more

Quite possibly one of the 2-3 worst McDonald's I have been to. They are given this rating because: 1. Poor quality food - food is served lukewarm, with wrapper partially open, fingerprints on burger buns. 2. Poor customer service - incorrect orders, workers who reply with "whatever", inner-city speak that you cannot understand. 3. Drive-through - orders are routinely forgotten or incorrect. I no longer use this restaurant location. read more

Have you ever wonder what it would be like to get fast food quality food but sit down chain quality speed? Well ponder no more cause this is the place for you. Went in wanting to try out some chicken strip, got burnt strips after waiting 15 minutes. Told me they were really backed up, though I was the only customer at the time. read more

Ordered a cheeseburger but only got the cheese. Thought it felt a little light as I lifted it out of the bag! Didn't have time to turn around and ask for the burger. Managers...might be good to check on your team...a little less chatting and a little more working may be in order. read more

We arrived at 10:50pm, this McDonald's says it closes at 11pm. So why was no one taking our order at the drive thru? We sat there for atleast 5 minutes and no one was answering even though we saw a car at the drive thru window and a worker inside. This is unacceptable, what kind of service is this? None I'd say, figuratively and literally. read more

Drive Thru line is always SO SLOW. The french fries were way undercooked past few times. Our burgers were DRENCHED in ketchup and mustard, it was also all over the box. read more

Omg this is one of the best McDonald's I have ever been to! The best part is the service. The staff is always super friendly and goes above and beyond. I usually have my two small kids with me and they go out of their way to accommodate us. read more

I will never go to this McDonald's again. We showed up in the drive thru for breakfast a couple of minutes before the lunch menu was being served. As we waited at the speaker for about 2 minutes, a girl came out and began switching the menu over to lunch. When the drive thru attendant finally came on, they told us it was lunch and no longer breakfast. We pointed out that the clock in our car and on our phones said that it was 10:58AM, they claimed that it was 11. We immediately called to complain to a manager. The manager was rude, had a very bad attitude, did not apologize, defended her employee and hung up on my wife. I always thought McDonalds stood for customer service and quality. I guess not. I will make sure that I drive to the burbs if I decide to even go to a McDonald's again. read more

I eat at McDonald's several times a week, but I wouldn't come back to this one on a bet. Slow and indifferent service.

The service offered here is unfriendly and almost antagonistic to average customers. The manager played a large part in this. She informed us that we could use one coupon per person, as we thought. We had to further question her to find out the big caveat: each coupon needed to be used in a separate transaction. With this in mind, the manager went ahead and let the cashier start ringing the food and five coupons up. Every time she put the items in, we had to wait for the manager to stroll over and apply the coupon. She had an irritated look on her face when doing this. This happened for every coupon sale and took over 10 minutes. The manager never offered to take over the process, instead doing things like getting items for others' orders and putting the fries in the fryer, even though It didn't appear they were short staffed. I'm not aware of the normal procedures for the coupons, as our region doesn't offer them, so I cannot say for sure if what we had to deal with is limited to this restaurant or is more widespread. I've never encountered this before at similar chains, so I believe it's most likely isolated. I think the whole ordering experience was embarrassingly broken and inefficient. The cashier could've made an effort to complete the process herself, or the manager could've taken over. People behind us were forced to stand in line the whole time because no other registers were opened like they should've been. I won't return if ordering $20 worth of food feels like pulling teeth. The manager should be setting an example for the rest of the employees and treating customers with the utmost respect and courtesy. No one was friendly on the whole staff, leading me to conclude that they need some serious training on customer service. The dining room looks recently remodeled and is attractive. Despite this, at an uncrowded time, the seats were full of debris. Tables hadn't been cleaned for a while, something that should be a high priority at all McDonald's locations. The bathrooms were dirty and obviously hadn't been checked or looked after for a while. There is nothing in the dining room except for a soda machine, lids, and straws. You have to ask for common items like napkins and ketchup. The orders were completed pretty quickly. Some of the fries we got were from an older batch and were basically stale. Yet, some were fresh and came from the batch the manager made while dealing with our order. It would've been better to throw out the really old fries to ensure consistency. The burgers were hot and accurately made. The Frappés were also good. There is massive room for improvement when it comes to convenience, ordering experience, and cleanliness. If the cashiers were able to apply coupons that could be used in one transaction and the staff adopted a more positive attitude, then things would be much improved. read more

All I can say is, "shameful" dirty tables, soda station in disrepair, dirty floor, booth seats worn out. And to top it off, it was not busy, I was the only one here and staff were just "hanging out". I watched one employee with his hat brim twisted to the side like ghetto trash. Come on!!! It's efing McDonald's even they have standards. But not here, so if service is what you expect, then save a trip. read more

Go to the location on 124th and Capitol instead of this location. It's horrible Every single time I went here, I had to pull over to wait for my food. Doesn't matter what I ordered. Then when they have you pull over, it's usually another 15 minute wait. Then if you're lucky, your food is right, most of the time it is not. Such a disappointment. read more

WOW - it is a hamburger - they have the directions on the wall. Ordered mobile a QP deluxe - paid for extra cheese and bacon - it came with a bun, lettuce, tomato and burger - nothing else. No condiments, no pickle (I ordered extra), no cheese, no bacon - the system presents them with a list! And this is not the first time. I would say one in 3 visits gets screwed up. I cannot stress enough that you verify your order before leaving - read more

I was having trouble bringing up my coupon on my phone for a buy one get one free mccafe drink and they took it off anyways for me. Very good customer service!! read more

It's never the food. For the most part, with the exception of the ice cream and milkshake machine barely be working, it's the service. Sometimes things go perfectly normal but I would recommend never ever pulling away from the drive-through without checking your order for accuracy. I would estimate that our order is correct about 70 to 80% of the time. Her McDonald's that has systems in place that is supposed to make your order successful every single time, that simply isn't going to happen at this location. One time we were super late and I needed to getSome food in my son before his big game. We waited and waited outside in the space they asked us to. And then finally I ran inside and said what is the hold up. They said that the food was not ready yet and they offered me some alternative food. I was so desperate to give something to my son before his game that I just grab what they had of me and ran out. If you can avoid this location you should. read more