Say they open at 6, here at 6:30 doors are closed and employees are looking at me through the window. Finally someone comes to open it and she's actively eating while dealing with the food and has her belly hanging out of her shirt. All I wanted was a coffee and it took them 15 minutes when they weren't busy at all. Everyone just standing around read more

I got a mcchicken and instead of mayonnaise they gave me herpes. the lady was quite nice. poop stains inside the bathroom. dirty floor.

I asked for extra hot cheeseburgers and fries, and still received cold food. The cashier act like she didn't want to be at work as well. My son nuggets were lukewarm, but his fries were cold. If the restaurant was closer, I would've returned the order. Will not be back. read more

i just visted this store and the service was terrible. The lady had no clue on how th give change, back and forth between registers, and then I leave I ordered bacon egg and cheese biscut and a hashbrown not that hard of an order I got home to only the biscuit no hash brown and it cost me 9.07 really no wonder people are cooking at home I will never go back read more

I was tempted to give this 2 stars but..... the food is usually pretty good. Fries are usually fresh. What I have a problem with is how I am always asked to pull to the parking lot or the side of the building (in the way of other customers, mind you) because they want to keep their order time low. Meaning they essentially want to cheat the system to make it look like customers are getting their food super fast when they're actually getting it super slow. I have gotten in fights. Literal fights with other people made to wait in the tiny parking lot along with me. One time someone parked right behind me... the LONG WAY... and just sat there blocking me so I couldn't leave when I (finally) got my food. I asked them politely to move so I could back up and they had a conniption fit. I'm so sorry, my DELOREAN is in the shop!!! Anyway, this happens literally every time I go there with the pulling people over and even if you order something small like a happy meal they will still pull you over. And what do you get when every customer is told to park in the parking lot or on the side of the building? A congested parking lot with a bunch of cranky, hungry customers that want nothing more than to tear your head off for merely existing. But hey... the food is good so ‍. read more

It was 10:00am and I wanted a egg biscuit because I drank so much coffee. OMG OMG OMG 2 egg and cheese biscuits was $10.66 OMG SO EXPENSIVE REALLY!! NOT going back. read more

deserve less than 1 star. Slow service. ordered 3 Mcgridle sandwich. After 15 minutes they asked me to change my order because they we're changing menu for lunch. cuatomer service in general was poor with very bad attitude and lack of good service read more

McDonald's - a receipt for a restaurant - Fast Food Near Me - West Springfield, Massachusetts

Somehow my food is always cold, the fries are mushy as soon as you get them. Only time my food will actually be fresh is when there's a line of like 6 cars. But besides that worst mcds in west springfield read more

This is the worst McDonald's I've ever been to whoever was working the drive thru at 1 am on October 22nd 2022 is the worst employee I've ever experienced I used to go to McDonald's 2 or 3 times a week and I can happily say I will be going elsewhere from now on read more

I'm from out of town I visit here to the area to spend the weekends with my son. We go to this McDonald's time to time because it's right there next to the hotels and it sucks every time it's unbelievable that something can be that consistently bad and I'm from another state every time I come it's bad. From waiting 20 minutes (no exaggeration) for a simple order, to the order being wrong, *slow and wrong* to the food not being fresh at all when served. *once you taste fresh then go here you notice the difference immediately*. When you go to Chic-fil-a, Arbys, Burger King, they get it right for the most part. It's simple. Usually I don't fret to much about a McDonald's run but this place in particular is embarrassing. Once you go to the other locations that aren't in prime areas like this one there service is much better the food taste fresher. I don't want to sound silly complaining over something so small but they keep doing it. The other day I ordered a 6 piece chicken nugget happy meal and they gave me a stale 4 piece up read more

Both locations need to close down in west springfield!! People inside stop working after 8pm they always act like they dont hear us and they just dont work ! Its really stupid because there are people that come out of work at 8 and looking for places to eat ! What a fukin shame! read more

Not that anyone checks Yelp to see what McDonalds is finer cuisine than another restaurant, but I drove through tonight and had to leave a review. I ordered half dinner items and half breakfast food, and it took about 20 minutes to get the McMuffins to complete my order. I went inside after they asked me to pull past the window because I thought they lost my order. When I cited the time after getting my food at the counter, there was no apology-just "I did not work the drive through" and "it takes a while to make eggs." Updated: Bumping to three stars because when you fill out the receipt survey a manager will call you back and genuinely offer to fix the order. Thank you! read more

They were goofing off and had us wait ten extra minutes. Then the other day I went they completely messed up my order and everything was wrong. I asked for two space jam happy meals and they messed it up and didn't give me a space jam toy read more

Stopped in for a couple of breakfast sandwiches. The place is clean and newly renovated, looks nice.

This McDonald's is the slowest one I have ever been to. Waited 20 minutes from my order to get the meal. It wad cold and tasted old. They need better managers. This was a Sunday crew around 6:30 pm. The help were as slow as Turtles. Never again! read more

I will continue to write horrible review about this McDonald's until they get one of my orders right. And hopefully one day the ice cream machine will magically work because this one here is always broken or being cleaned 24/7. Must be the cleanest ice cream machine ever. Too bad it never serves anyone. read more

Terrible service, my brother in law's brother went there tonight to get two happy meals and was served bag after bag yet no happy meals for his little boy and little girl. This is unacceptable! Also, after he tells the drive through cashier, she tells him he ordered wrong, covered her name tag, and then finally refused refund or replacement!?!? This is disrespectful and unacceptable! Something needs to be done!!! read more

They will forget part of the order 9 times out of 10 and the icecream machine is always "broken" and staff is slow, avoid this franchise.

they close when they want to. never consistent and the staff are so rude and they always mess up my order. they make you wait everytime as well asking you to pull up cause they never have the orders ready and you wait for 20mins extra. the worst McDonald in west Springfield. Springfield's McDonald are better than this one. DON'T GO HERE read more

this mcdonald's is horrible every time i order a mcflurry they just put the oreos on top of ice cream and don't even blend it...... what is the point.... and don't even fill fry containers or drinks to the top read more

Went through driveup last night. I was third car in line- the experience took me 27 minutes. Only asked for plain burger. Staff in window unbelievably rude. This place needs new management or they should shut down. I hope that a Sonic goes in soon on Riverdale Road. This should be a prime spot for a fast food restaurant but this McDonalds is neither fast nor a restaurant. read more

Worst McDonald's. The staff is very rude and they don't care about your food quality at all. They always tell you to pull aside and never bring out your food. When you go in to get your food, they won't know who you are and you get dirty looks. The employees look like they hate their jobs. read more

This is the worst McDonald's in the area. Every time me or my husband go and order they always, no matter what it is, tell you to pull forward. Even if it's a small fry! They make you pull to the side and wait and there's always a line and they always get the orders wrong and make you wait forever. It's awful don't go here read more

This McDonald's is probably the slowest in the area. About once a month, I grab a quick coffee or breakfast sandwich on the way to work (about 6:45AM), and I try to avoid this one, though sometimes that is not possible. The other day I was waiting for my (very basic, easy) order, with only two singly-occupied cars in front of me, for what seemed like eons. I understand that some things take time, but this is ridiculous, and it does not matter whether the drive-thru or walk-in service are utilized, nor the time of day... though I would assume during busy times the lack of speed is basically excruciating. Why three stars instead of one? The gentleman who works there in the morning, whose name I did not catch but you would know him if you saw him, who is the HAPPIEST, FRIENDLIEST service professional I have ever encountered. I have mentioned him to a few people and they know EXACTLY whom I am talking about, as I am sure some of the people who read this do, as well. Happy Fun Guy, you have saved this review, and have made my (and I am sure many others') mornings more than once. read more

This McDonalds is the worse ever! Im so tired of getting ripped off there. The owner and the managers have found ways to rip the customers off!! They don't give hole orders, takes freaking forever and now when u say bacon, they give you 1 piece!!! Where all other mcdonalds give you 2!! So fed up with them and their attitudes i will do everything i can to tell people to drive 2 miles down the road to the other mcdonalds by the shops on memorial dr! read more

McDonald's - a stack of pancakes in a plastic container - Fast Food Near Me - West Springfield, Massachusetts

The staff at the drive thru today 6/27/2018 between 4:45pm-5:30pm is very helpful but the male manager is not helpful at all very rude to customers and staff. I'll go somewhere else don't want to deal with him anymore. read more

Had my one year old daughters birthday here. Was one of the best parties I've personally ever been to. All of her friends were able to fit in the restaurant and all for one low price. There was even a friendly raggedy looking fellow in the corner who was fast asleep giving the kids something to laugh about. If you ever need to throw a last minute party this is the place to go. Then all you have to do is order a kids meal for your son/daughter and not the other kids and you won't even have to worry about a present! Its the full package! After dinner mints are also provided in these neat little dispensers in the restrooms. Only problem is there is only one so you may have to ask an employee for more. read more