We stopped by this McDonald's while staying at the Days Inn nearby and everything was amazing. Although Google (at the time) said they are 24 hours, when we got there, the lobby was actually closed and the drive thru was close to closing. We had walked over but offered to go get our car and come back through the drive thru. The cashier said for us not to worry about it and that it was too cold to ask us to walk back to the motel. He took our order and I talked to him and updated the hours on Google while he put the order together. All of our food was fresh and put together with care so that our food and fries were still hot when we got back to our room. I definitely give this experience 5/5 stars. Everything that we could see in the dining room and the kitchen was clean and the employees were very kind. read more

20 minutes for a cup of coffee - not lying. 20 minutes ... try to imagine asking about your coffee after 10 minutes ... and asking again at 15 minutes ... and then finally the cup emerges at the 20 minute mark. This place is so messed up ... do not stop, do not consider, do not order for pickup ... any gas station is a better stop. When you walk inside you'll see a level of incompetence unequaled in the fast food world. Customers standing around with puzzled looks on their faces. McDonald's has simplified food to such an amazing degree - there aren't many decisions to make. Yet this crew seems to go below and beyond in delaying orders, screwing up orders, and a total lack of customer service. Ray Kroc - please come back from the dead to retrain this crew in the basics. read more

Probably the worst service McDonald's in Dane County. They messed up my order twice. Normally it should be fine, and easy to fix, but they don't even come to the counter to check on what customers need so I had to wait longer for someone to stop intentionally ignoring the inside counter service and come over. read more

The experience here today was absolutely pathetic. I believe the manager? has said that there is only 1 person in the kitchen.. it's Sunday after 4th of July weekend & this is a location directly off of the highway. You would think the locations near by would help out. Or if this was because of hours (which unfortunately a lot of restaurants are having that issue) then they need to just get people in. absolutely pathetic read more

Very disappointed that we ordered off of the monopoly menu and didn't get all of our game pieces. We only received 3 game pieces out of the 5 we were supposed to get. read more

great employee vibes. I dont normally review but I saw two stars and had to say I had a great experience. clean too. thanks!

What's the point in using the mobile app to order ahead if they don't even start the order until you verbally tell them you're here? Which is impossible to do by the way because they're ignoring you at the counter. I ordered five minutes before I got there then waited for a half hour at the front counter before I shouted at somebody to give me service. Then they went on telling me that they never got the order even though I can see my order number on the screen at the counter! This BS happens every time I use the Mobile app at the location. read more

Absolutely terrible service. Stood at the counter for 10 minutes to ask a question, while people behind the counter ignored me. They weren't even busy. read more

I haven't been to a McDonalds for a while so I missed that I could order and pay using a touch-screen. No problem. The politely took my order - a Quarter Pounder with Cheese and coffee. I had to wait about 5 minutes for my food and I believe they made it fresh. It tasted fresh. The cheeseburger was hot, juicy and delicious. The coffee was very good too. The restaurant was clean and bright, and was located just off the highway. There was plenty of parking and seating. This place is a winner as far as I'm concerned. read more

I used reward points at the kiosk to purchase ice cream, then the staff told me their ice cream machine isnt working. McDonalds has about a 1 in 3 failure when it comes to ice cream which is abysmal but beside the point. They said they couldnt refund the points and wrote a note on the managers business card to redeem at any other McDonalds. I drive to a different location and they refuse the coupon because its handwritten. McDonalds custom service is awful. The kiosk ordering system is slower and more confusing. read more

I would have to say that this is the worst McDonalds I have ever been to. I would give it no stars if I could. I have stopped here twice and the service both times was horrible. Our order is taken wrong, the food is messy, customer service is horrible. The people there don't even pay attention to their customers. They are more worried about talking to each other. The staff are rude and the restaurant is one of the dirtiest I have ever been to. Not to mention the staff didn't appear to be much cleaner. The individual at the register smelt so bad that even my 5yr old asked me what the stinky smell was. I will never go back to this McDonalds again, and I would advise that others avoid it as well! read more

usually my experience here is pretty good, a couple employees specifically are very nice. my bacon egg and cheese McGriddle this morning had an dead ant on it and I've never had that before. it was right on top of the piece of cheese poking out so I'm not sure how it was missed but I'm pretty disgusted. read more

Always forgetting something. ALWAYS. How hard is it to pay attention to an order? I can't believe not only they forget sauces but a French fry with a meal order? Must be a genius bunch working there read more

We were stuck in traffic on the interstate on the way home today for almost 3 hours. When we finally made it to highway 19 we wanted to stop at McDonald's to get something to eat at get out of the car for a minute. We were disappointed to find out that the dining room was not open on a Sunday afternoon. read more

Worst McDonalds I have ever had the misfortune to visit. The wait time was insane. Just keep driving.

For a busy location, I'm a little surprised they only have 3 registers here. Maybe the bulk of their traffic is drive-through. None the less, I didn't have to wait long to get my order in. It did take a while to fill the order, which is surprising for a McDonalds. I didn't order anything fancy and it wasn't horribly busy. Ah well. The food is consistent and the restaurant was clean. Service was friendly enough. read more

This is about the worst Mc Donald's We stop for some food for the kids and wow the guy at the register has no clue of what customer service is. The guy was like in the worst mood so we step out . read more

All I can say is. Sllooowwweeessssttttt McDonald's I've ever been to. 25 min for basic order. Avoid

Probably the dirtiest McDonalds i've ever been in. Every table was dirty. We had to use the automated order thing, and take a number to put on our table. It took 15 minutes to get our food, it wasn't brought out to the table like the sign says, the lady just yelled that a order was ready. No one really knew if it was theirs or not, because she disappeared. Of course our order was wrong. They need to hire more people. read more

This McDonald's is right outside Madison off Hwy 90/94 at Exit 131 -one of the last exits west of Madison with any civilization around before you hit the stretch of empty farmland between Madison and the Dells. Even though it's near a Kwik Trip, I'm not coming back to this location. It's a little way off the highway, and if getting right on and off the interstate is a priority (which it usually is for me) then just go a few miles down the road to Exit 126 (DeForest) where there's another McDonald's practically at the top of exit ramp. I was pleased with their iced mocha and the fact that they cared enough to ask me whether I wanted whole or skim milk. But somehow my fries got left off the order. Bummer. I usually like McDonald's fries, and would have liked to review them. read more

Extremely fast service!going through the drive through, I almost didn't have to stop my car! If you're in a hurry, this is the place for you. The food was piping hot and fresh. The restaurant is clean and the staff is really friendly and courteous. read more

If I could give 0 stars I would. My husband and I went through the drivethru and ordered a large water. The woman on the speaker stopped answering so we pulled up. The person in the first window told us to pull to the second window and did not accept our money. We pulled up to the second window where we were greeted by 2 employees and a manager who insisted we had to buy something in order to get "free" water. We told them that we wanted to pay for a large cup of water and they kept insisting we had to buy something for "free" water. She said we could purchase a bottle of water and get the "free" water. We asked if they could charge us for a large coke and just put water in the cup instead. The employees and manager insisted that we could not have "free" water without a purchase. We finally left and went to another McDonalds which agreed to charge us for a coke and put water in the cup. The level of stupid for this incident is overwhelming. We never asked for "free" water. We wanted to give money for water and they couldn't understand that. Your loss!! read more

It's a McDonald's. They do an all right job here. They're not going to win a "Best McDonald's" contest, but they're far from the worst I've ever seen. read more

Standard McDonalds food, but more flies inside than some dairy barns I've been in. Two of the soda dispensers we're out of syrup, floors dirty and garbage cans all full. read more

This was the worst mc Donald's ever we went to the drive thru at night at it took about 10mins for just 3 hamburgers! I would not recommend this place for anyone. read more