This is the worst McDonald's I've ever been to. So bad it warranted comment. Go here to learn how not to run a McDonald's.

I went to the place at 3:45am and drive thru closed so I went inside the store and they told me they were closed, meanwhile on the maps it said it was open 24hrs, I definitely didn't like it, I hope the manager knows what they do. read more

It's hit or miss, depends on the staff. Sometimes it's the best mc'ds and sometimes they rip you off. I went last night at 8:30 pm and the guy taking money didn't give me 4 bucks change, made me wait 5 minutes for the manager then they gave me the complete wrong order that was about the same price. I ordered a 2a and a 10 piece, they gave me 2 - 10 pieces no sauce and 2 large fries and drink. I took it and left. The nuggets were delicious though. read more

This McDonald's has the absolute worst layout for a drive through I have ever seen. I think who ever laid out the plan was trying to be funny, because it is a joke. read more

Not only did this McDonald's get my order wrong three times but they were also one of the rudest destinations I have ever been to. Will not be returning read more

bitchasses got my order wrong and was hella rude. burnt my shit after i asked for the right thing and it was definitely on purpose. i hope y'all staying working here bro read more

McDonald's - a hamburger with sesame seeds - Fast Food Near Me - Woburn, Massachusetts

The WORST!! Literally have been in the drive thru line....trapped for a 1/2 hour!!! Absolutely ridiculous! Also no one taking the money outside...only at the drive thru window which is unsanitary and disgusting! They touch money and food! Nasty! I know it's McDonalds but for the money this company makes....step up your customer service!!! read more

I went inside to order a small fry and Mcchicken, which took 30 mins. It was completely dead to boot. Instead of living up to the true value of "fast food", online orders were prioritized. No floor manger on as well. Terrible service, will not get my service again. read more

Not quite sure what year it is now, I arrived at the drive through line here in 2018 my daughter was5 when we got here. She is now married with two children of her own!! It seems like an eternity, we were just trying to get a shake and some fries but ended up spending the rest of my life in this line.... tell my wife I miss her and will see her again some day!! read more

This is the lamest artisan chicken sandwich I have ever gotten. It only came w bun, chicken and three tomatoes. This McDonalds sucks read more

McDonald's - Fast Food Near Me - Woburn, Massachusetts

I've come to fulfill a late night snack to no luck my Big Mac had no sauce tonight because you ran out. How?! Also I've probably spent a good chunk of my hunger waiting for my ability to order and get my food this ordering and processing of food takes the cake of going to a five star restaurant. No more fast food only slow food for me here. read more

Okay, I praise Jamie Oliver as the voice of reason when it comes to food/obesity. I hate fast food. But, when it comes to ONLY this particular location, I need to stop in for their delicious coffee. I'm not a normal coffee drinker. But, they are the only ones that will make it right for me. Yes, you can say that I have a hippie taste, and you're only supposed to drink it black. But, I don't care. These people don't over stuff my coffee cup with ice. The coffee never gets me on a delirious caffeine high. They've never once screwed up my order. And, when you buy five coffees, you get the sixth for free! The coffee gets my vote! read more

My wife and I called this McDonals to find out if they have Coke soda because they ran out in the other McDonald's and we did not want to waste a trip there. The lady who picked up the phone thought it was a prank and hung up the phone. She was very rude and unprofessional. read more

I spent half my life here back in High School. No, I'm not telling you when that was.... Went here for the drive thru - very well organized and well run. But, sometimes they still mess up your order or can't understand you over that stupid speaker. Oh well, at least those Big Macs are still totally awesome!!! read more

Do not order from this location if you can help it! Whether we order through Uber or the drive through, 85% of the time our order is incorrect. Sometimes it was just neglecting the order notes (like not removing the cheese or pickle from a sandwich), but mostly it's been missing items, like apple slices from Happy Meals and sometimes whole sandwiches! When I've called to complain, they try to blame it on Uber or act confused, like they don't know how it could have happened. Extremely disappointing because we hardly ever get McDonald's, but sometimes you just want those fries! But from now on we won't patronize this establishment, and you shouldn't either. read more

Have been waiting over 20 minutes for our order. The whole restaurant is filled with people who have ordered and yet have no food. The drive through line is out to the street. On the board it advertises the pumpkin pie dessert but none are available. This as anything but FAST food. read more

Doesn't deserve one star...3 am, get in long line wait 40 minutes to get to the window. Cashier/Food server gives a different total of $24.80 then says only can accept cash. I dunno if this is a ploy to distort money from me and steal from McDonalds but my total was only $15.30. Asked for a receipt 3 different times including the last time when we finally got our food. The black gentlemen in the window was extremely rude. Not sure if it was due to the fact that I didn't pay cash for the original amount requested or if it's just his demeanor. Nonetheless we pull away from the window (now 3:50 am) We got all the food ordered, however the entire meal was cold and old like it had been sitting for most of the evening. Two QP w/cheese completely wrong and looked as if the grill orders on top of the box were there for decorations rather than making the food as ordered(one with no mustard and pickle, the other with no onions) The person making the burgers just put ketchup and cheese on both and left everything else off. Rather than going back to the restaurant I wrote my complaint on the mcd.voice survey. I was contacted by a Sarah Teck via email. In her email she stated I would be contacted. I was never contacted but she did state that my phone number was not included in my complaint which again was completely false. I wrote her back and let her know I wasn't interested in a replacement and will just never visit this location ever again. No further follow up attempt was made. This place is one of the worst examples of customer service I have ever seen in my entire life. Do yourself a huge favor. NEVER GO HERE!! read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Woburn, Massachusetts

this chain fast food place is - different and has been for a long time. They have the distinction of being the worst fast food establishment I ever visited. For years they have never successfully completed and order correctly. The highly irregular use of space around the building, somehow seems appropriate. there are plenty of fast food places near by that can address your fast food needs. And a variety of local restaurants that can provide superior food for comparable money. read more

I'm not sure why I keep going to this McDonald's. Am probably going to steer clear of them in the future. They've messed up my orders twice this week alone. The first time it was giving me incorrect change and then refusing to admit they made a mistake until a manager was involved and then this morning they refused to give me the bottle water I paid for, and then despite the drive thru person repeating what I ordered, the entered it incorrectly and gave me the wrong sandwich. How do you mess up like this on a consistent basis? Do not go to the drive thru at this location. You'll wait forever for your food and it won't ever be right. Ever read more

Charged me double for my order and I am calling and they keep hanging up the phone on me.

Service is horrible. No manager or capable employee. Slowest service at a fast food restaurant

The staff is usually nice but the place is downright awful as a whole. The parking lot/drive thru is entirely confusing to those who have never been to this location before. It causes a lot of issues when you are waiting in the queue line at the drive thru, right before you enter the order area. I've had people cut in front of me as a result because they simply don't pay attention to directions or how it's set up. Aside from that, the employees here almost always make a mistake with my order. Everything from getting no sauce in the bag to being handed a medium size meal when I ordered a large to them completely forgetting items. Best thing to do is, rather than having to keep going back to have them correct orders, just skip it all together. Drive about a tenth of a mile up the street and go to Wendy's instead. read more

I made the mistake of giving this location another chance. Employees are disrespectful and did not provide all food paid for and did not care to make it right. I know not to have the highest expectations at a drive- thru, but this location is horrible service wise. Also, the drive- thu set up is dangerous, a lot of close accidents just in the shot time I was there. read more

It took 25 minutes to get through the drive thru here tonight. They should have more staff. McDonald's is supposed to be fast food

Dadadadadah - it's a McDonald's yo. You get what you get and you don't get upset - 4/5 here on the McDonald's scale- dirty at times - parking lot jammed with people heading to New Hampshire - Big Macs, nuggets, fries - my tip is to mobile order and have them deliver to you in the parking lot. Don't forget the ketchup kid read more

When I'm coming into Mcdonald's I already know what to expect but this has to be the worst experience of all time. This was terrible. Had to wait about 20 min before anyone would come talk to me in the window. I would rather eat my own socks than go through their terrible customer service again. Wait read more

I ordered a Big Mac a medium fry and a tropic berry sprite and in the end I got a sparkling water and half a fry

It's Mcdonalds. But, even then, they often get order wrong for me and workplace. English isn't the main language spoken by drive through or inside, and the nice little screen's they are supposed to use so you can verify they get your order right, 90% of the time are either broken or not used. Beware if you need extra something, or are allergic to something or don't want mustard on your food. Fries can be great, or cold. For a High Volume location, their service and english language skills suck. read more

like 2 months closed and they served a freakin cold filet o fish sandwich!!!!! who in the world wants to et a cold sand!!!!!! so frustrating!!! read more

It's McDonald's. If you're looking for amazing food and service, you don't go to McDonald's. If you're starving and want a quick meal without a lot of social interaction, you go to McDonald's. I'm glad the staff isn't friendly. Don't talk to me, just give me my heart attack in a bag and I'll be on my way. read more

I've been in the drive through line for now 20 minutes. Whenever I come through here the service is so slow and I don't appreciate the attitude I get whilst ordering my meal. read more

The wait in the drive thru was very long (40 minutes) at 1 am on a Saturday night. It was a very VERY long line of cars all of the way out to the road. It's probably the busiest McDonald's I have ever been to, BUT I'm impressed that they got everything on my order right under such circumstances. Despite the long wait they really took the time and effort to cater to each individual. I asked for some specific requests and I didn't expect them to do it correctly with such a busy night and at that hour. read more

Have been here couples of times. Love here! Quick service and clean place! Parking is so convenient! read more

McDonald's - Sitting area - Fast Food Near Me - Woburn, Massachusetts

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Absolute joke of a place. I ordered two happy meals for my niece and nephew and I went back to tell them there wasn't any toy in the happy meals and they tried to tell me to buy another happy meal. I was shocked! Do not go here! read more

Barf barf barf absolutely gross barf. Really long wait times and really rude employees wouldn't recommend. You're better off eating dog food at least that's nutritious. read more

This location should be avoided or better yet. Loses for a total cleaning and sanitizing. It is filthy and smells of garbage. You take your chances eating here. read more

Without a doubt this is the worst, slowest, service in the entire McDonald's chain worldwide.

They charge money for condiments if you want ore than one and no one at the drive thru speaks English

While the food is the same as it is at every other McDonald's, don't try to go here late at night. They prey on the drunks on their way out of Boston by only selling Large-sized menu items. They have also refused to give me water unless it is bottled and they are very rude if you unknowingly try and order anything not on the "late night" menu. read more

I recently attended an engagement party near this McDonald's. Of course, everyone who I was with wanted a late night snack, so around 1: 30am, I drove to McDonald's. The drive-thru line was very long, but it moved very quickly. And the two men working the take-out window were so pleasant and kind. Despite the crazy line of customers and the fact that it was late at night, they were super friendly. I don't go to McDonald's often, but I was very impressed by the service I received at this location. Nice work! read more