Tried New Arch Burger. Not good. Burger over cooked. Restaurant not clean. I don't come here often...but when I do it's not good. Not coming here again. read more

Drive-thru line was long so I ordered at the inside kiosk. Easy. These kiosks seem to be friendlier than a year ago. I used points from the app to order a free sandwich. I always get a strawberry cream pie. Such a treat. I didn't wait long. My number was called out. Good experience. read more

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I don't come here super often but when I do, the staff are nice and my food order is right. The restaurant is mostly clean. Ive come when it wasn't too busy and decided to eat in. Tables are not clean, so I have to search for one that is. read more

I think this is the worst McDonald's in NEO. It's rare for them to get the order right if they get it to you at all. It's dirty. The last time I was there the employees were smoking weed right outside the front door in full view. Skip this location. read more

Will not go back. Some of the worst service I have ever seen w/ fast food. They are clearly trying to make it appear like they are moving people through the line more quickly by having everyone pull up to wait on their food. However, then they get the orders mixed up/lost. I waited over 30 mins for 2 regular meals and 2 kids meals. They served 4 cars behind me while I waited. I finally got an employee's attention and gave him my receipt and they finally started working on our food. 10 more minutes later it came out and the order was completely wrong. It is very clear to me that this franchise lacks good management at all levels. Take your money anywhere else if you have hungry kiddos in the car and want a quick bite. I get being patient, but waiting 40 mins for an order to be wrong is ridiculous. read more

Worst ever Corporate needs to overhaul this poorly run excuse of a great brand Waits too long Bathroom sink hardly starts with hand wave Eating area very clean Lines massive. Incessant and hopeless This is an s l r Slowwww serve restaurant Add that to a staff that Cleary hates their job and makes customers feel transactional vs actually welcome guests. Amazed it's still in business. read more

The worst: they can't even get an order correct from the app! Dropped by at 3:50pm on a Saturday, and they magically can't find the code for the online order. Pull up to the window only to find a perplexed gentlemen who states we should pull up to the main window and show them our phone with the order in the app and confirmation code. The folks at the window finally found our order and prepared it wrong. We were gone before discovering the error, of course. This McDonald's has undergone many peaks and troughs in terms of service, such that I would advise waiting 3-6 months before going back. We will give them a chance in a few months and see if they have improved but I would recommend driving the extra 5 minutes down Harvard to the one on Miles for food. read more

I had the worst Big Mac EVER at the drive-thru here tonight about 9:15 pm. The meat was wayyyyy overcooked. It was probably just reheated. I've had some issues her at this location before, so I won't return. The BEST McDonald's in the county is on Mayfield across from Nick Mayer read more

The service was fast by the cashier. The cashier got my order right. I'm assuming it is the person who picks the order did not get it right. I asked for a sausage biscuit and a hash brown. I received a sausage mc-muffin with cheese. Very simple order. What is wrong McDonalds? read more

Beware! This establishment is slow and not attentive to housekeeping! I stood at the counter for sometime while many employees saw me and did not acknowledge me until I was ready to leave. After placing my order it took a fair amount of time to receive my sandwich and cup for my drink. The drink area was not maintained or cleaned for sometime. read more

McDonald's - The dirty drink are - Fast Food Near Me - Woodmere, Ohio

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I stopped in for a late night snack - utilizing the Drive Thru. It was around 10:00 pm on a weeknight - a cold, rainy evening. I ordered a Filet of Fish sandwich - add onions and extra cheese. After ordering, I sat in the Drive Thru line - with only two other cars in front of me - for 15 minutes. When I finally got my sandwich, there was maybe like four tiny strips of onion added to the sandwich - they were so small, I had to open the sandwich to inspect it - as I could not tell if there was any onion on the sandwich. And there was no extra cheese on the sandwich. Never visiting here again! #McDonalds read more

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Okay I understand that businesses are doing there best in unprecedented times during the pandemic, but this McDonald's location is dumbfounding in its ability to reach new lows in service delivery...perhaps next to the neighboring Wendy's. This is probably my a sign telling me to stay away from fast food. I need to listen to the nutrition Gods...but I digress. I hate to give negative reviews, but this my latest experience begs to be shared. The past two times I've been through here I ordered the same thing - PLAIN cheeseburger happy meal. Both times they came with ketchup and/or onions. Okay, certainly disappointing, but I can understand how that error could occur. This time I was hyper vigilant in stressing plain - no ketchup, no onions. Burger and cheese on a bun only. I checked at the cashier AND at the pickup window with the attendants. We looked under the top bun as well. Why did we find bacon UNDER the burger after closer inspection !!!! ‍ Why, why, why????? I don't even understand. I guess we're done. read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Woodmere, Ohio

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This one is OK I've seen a lot worse. Kind, considerate service. Problem is they are shortstaffed and they are getting slammed every meal hour. read more

It troubles me to rate this franchise so low. However, upper management at this McDonald's needs to be aware of the substandard service and lackadaisical attitude displayed by certain employees. I am an elected official in Woodmere. Wednesday night I ordered a meal with coffee. The young lady handed me the container and the exterior was cold to touch. I told her that the coffee was cold. She disagreed. I removed the lid and placed my finger in the coffee to illustrate the coffee was cold. Her attitude was less than accommodating and walked away from the service window. A second clerk told me the building loss power earlier in the evening. That was why the meal and beverage was not at the correct temperature. If hot food is NOT hot - and COLD food is not cold - it should not be served. The Board of Health is strict on that requirement. The people who patronize this franchise deserve better. Until management fixes this facility the rating of 2 or less will remain on this page. I want to see this restaurant do well. But I will not tolerate poor service and questionable training. McDonalds management take a good look at this facility- please. read more

Wow I was only customer and they messed my order up. Cashier playing on her phone and hands me order with no cup and takes off outside to talk on her phone. Fish sandwich way over cooked and hard. Have not been here for over 2 years due to crappy service. Nothings changed gone for good this time. What moron owns this place? read more

went to get a delectable Oreo Mc flurry at this McDonald's at approximately 11:10 PM. Now on yelp, it does say that this McDonald's closes at 11 PM. However, on Google maps, it says different. According to Google maps, it says this McDonald's closes at 12 AM. So we decided to go and wait in the line of people also wanting some treats at this late hour of night. As the line waited, we see through the window three workers making tick-tock's, rather than taking our orders. If they are still in the building, why not make us some treats? we're literally starving here at 11:20 PM now. Still sitting in the line while these workers make their tick-tock's. The local American citizens want this McDonald's to be open until 12. Please change your Google maps if you're not going to accompany our needs. Have a decent night. read more

Don't know why I keep coming back here. Twenty minutes for chicken nuggets. This place is the worst

The McDonald's on chagrin Blvd is horrible. I asked for a McGriddle sandwich without bacon and got bacon and no cheese. Plus I ask for extra ice and got no ice. The workers are rude . No one says good morning or have a nice day. They don't talk to you at all. Over the years this place has gone down hill. I just not sure I want to go back there again. read more

Don't bother coming to this location. Been here two separate times for breakfast, and they mess my order up every time. Second time around was the last straw. I ended up getting someone else's order because a car left the queue, and the attendants just hand out food without double checking or confirming. read more

I waited in the drive through for over ten minutes before pulling out of line and going inside. Not only were the buns dry/stale, bathrooms discussing, and no dividers between the urinals but the only napkin dispenser in the WHOLE restaurant is in a corner with all the condiments which creates a HUGE line when there are literally a half dozen places it could be placed to not cause such congestion, let alone adding a second or third dispenser. I don't understand how they can mess up an order so many times. The fries had zero salt even though the ticket said "with salt" and the container was barely full and I had to ask them to top it off. None of the staff seemed liked they wanted to be there and it showed in their performance. Thankfully the woman at the register who took my order was willing to help fix my issues and was as frustrated as I was with her coworkers not reading the directions clearly printed on the orders ticket. I don't know where to recommend you go eat instead but whatever you do DO NOT accept substandard service! read more

Went through drive thru. No matter how many times you say thank you you will not get any comment back. Not even a look in your face when handing your payment back or handing your food. I opened my bag and was given cold hard stale fries.2 of them. Glad i looked in bag before leaving drive thru window. I kindly asked for fresh fries the girl must have knew how awful they were and she quickly brought 2 fresh hot fries to exchange. I again said thank you very much - no comments and no looking at me just handed the new fries and walked away from the window. Very rude. Terrible customer service. read more

Good food, great lobby. I just wish they were opened for 24 hours. I drive in from Boston sometimes and am in the area at midnight, and they are closed :-( Please, stay opened just for meeeee!!! :-) read more

Horrible drove thru service, rude employees, after being blocked in the drive thru for ice 6 minutes the order was cold and wrong. Worse McDonald's I have ever visited. read more

My supposedly made to order quarter pounder with cheese was ice cold, my French fries were lukewarm and my Coca-Cola was not completely filled. I will not be returning to this location read more

Unless y'all like hair in your food I don't recommend going here. Hair in the nuggets in and in the fries. read more

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One time tried the McFlurry here(Oreo one) I literally got the ice cream and Oreo was just on top, wasn't even mixed at all. Another time, had some regular menu items and didn't even taste like regular McDonald's. Service was poor each time read more

If you are looking for rude, disrespectful, and non-caring service, you have found it at this McDonald's. every time I visit them the youth are always rude This McDonald's is off of the freeway therefore the customer service should be better read more

this is what i received after 20 minutes waite , a sandwich with 2 pounds of mayo & 2 cups of lettuce :( read more

McDonald's - Fast Food Near Me - Woodmere, Ohio

Rude and slow. Lovely combo. The attendant at the window was so rude my sister asked which drink was which and she repliedd to her in a snarky tone "what did you order?" My sister said a root beer with no ice and a coke. The attendant then in an even sneakier tone says "well that has NO ice so it's the root beer and the one wiiith ice would be the coke" condescending and drawn out slow like to emphasize to my sister. I was stunned. They then had us pull up to wait. 10 minutes later they finally brought out our food. No thank you, no sorry for your wait. It was really lame. The only saving grace was good was hot and so that helped. I realize it's a McDonalds and fast food but customer service is important at any establishment. I had to stop here because we were pressed for time but you can bet next time I'll do my best NOT to have to stoop here. read more

Food is pretty average for McDonald's but every time I come here, the service is incredibly slow and it takes 10+ minutes to get my food

After eating here for the last time I called the office and complained about the dirt on the sodas dispenser now we go to McDonalds on Mayfld in Mayfield Heights... out of way but far more professional read more

I'm not gonna lie to you: my new addiction is the McDonald's breakfast dollar menu. Scoff if you want (and you should) -- I did too when I first saw the little pop-up ad on the Weather Channel site. "Come on," I said. "A dollar for a breakfast sandwich? How crappy will that be?" Cue to a record scratching and me being both late for work and starving. I picked up a small coffee and a Sausage McMuffin (a McMuffin without the "egg" part) at the drive-through and wolfed that mother down while trying to also navigate the snowy streets of Beachwood. Yes, I am that asshole that eats and drives at the same time. I am now a convert. That dollar thing was damn tasty. That is all. read more

Got down to my last chicken nugget and found what seems to be a hair. Kinda disappointed but it's mcdonalds. What can you expect. Got to love Cleveland. read more

McDonald's - If you look ever so slightly, there's a black pubic looking hair. Yumm - Fast Food Near Me - Woodmere, Ohio

one of my fav McDonald ! FREE WIFI! good service :) read more

Dirty. Non caring employees. I ordered a cheese burger and fries. I was asked to pull over and wait. Cheeseburger and fries. Isn't this McDonald's? Still waiting. Ordered iced tea, light ice. The cup was loaded with ice. Can I get my food soon? Employee came out with spicy chicken. I ordered cheeseburger and fry. read more

Ordered a large coke at 4:15 p.m. on a Sunday... waited 20 minutes and got a deist coke. Went back to store but dining room as closed. Waited 15 more minutes for a regular coke. Workers were wearing AirPods, horrible service. Avoid if possible. read more

This was my first visit here ever and I didn't bother reading the reviews first, just so it didn't taint my experience. I LOVED the place. Fast friendly service! Clean and neat! Flat screen TV in the biggest common area. This place actually got more business through the drive-thru and left the dining area inside very quite and pleasant. There's no playroom so my kids were disappointed, but I have a very good, overall experience and would come back next time I'm in the area! read more

Opened Late, no response from menu microphone. Be open on time, people actually shouldn't be late due to you're inability to get ready. Drive around to window, ignored by ignorant staff. Finally knocked on window to get attention so they could take my order, told me to drive back around. No apologies, some militant black woman tells me "she wasn't talking to me" when asked what time do you open? Are you kidding me? Take my order morons! read more

For McDonalds this is pretty nice. Free wifi and flat screens. Updated exterior. Food was fast and fresh. Again it's a McDonald but a nice one. read more

McDonald's - Nice looking McD's - Fast Food Near Me - Woodmere, Ohio

Possibly the worst Mickey D's in the city. With no in in line today and only 5 people in the restaurant, my simple order of a McChicken and double cheese burger took 9 minutes. Cashier seemed very distracted. Pretty sure she was the manager. Very chaotic. Dining room filthy. Chicken was fried for like 6 minutes. This place needs help badly! read more

McDonald's - Chicken was hard and glossy from being refrigerated and uncovered for too many days. Dark from being fried too long. - Fast Food Near Me - Woodmere, Ohio