I will say this first, the food we finally received was EXCELLENT. Hot and fresh, made properly and the way McDonald's food should be. That was the only good thing about the visit, and the rest of the experience was so bad it overshadowed the good food.
Kiosk not printing receipts so I took it to the counter, asked how we were supposed to pay and if our order had even gone through. I was met with a manager who gave me a shrug and "they'll call your number" as she brushed past me on her way to the bathroom. (I didn't HAVE a number because I had no kiosk receipt). Stood up there for 5 minutes to try and get someone else's attention, again to see if our order had gone through. After 15 minutes we got some of our food, but no cups, and 2 napkins for 3 bags of food. Back to the counter. The girl asked what we had, told her 4 large drinks and a large Tea, and that they also still owed us a 10-piece and a Large fry. She dropped all 5 cups on the floor, picked them up and was going to hand them to me. The look on my face must've stopped her, because she did then go grab 5 new cups. Both pop machines were needing attention to their CO2 tanks, it was all fizz or all syrup in the other one. No ice available from either machine. There were no straws at the pop machines, but that 'may' have been due to Covid? Either way, back to the counter to ask for ice and straws but after multiple attempts to get someone's attention, I gave up and told my family they'd just have to suffer with warm drinks straight from the cup - yum. Forgot I was still waiting on food, so back up to the counter for another long wait on the nuggets and fries. The table was dirty and sticky, as were the benches we sat on.
So now my kids and I want dessert - I go up to the counter, order 2 McFlurrys and a Chocolate milkshake. I ask for the manager, (same one who blew me off earlier for her personal phone call in the bathroom - and I know that because both my mother and daughter used the bathroom at different times and confirmed she was on a personal call), gave a pretty detailed explanation of our disappointing experience, and asked for our desserts to be comped. She asked me what I meant... I explained again, asked for dessert to be complimentary. AGAIN asked what I was wanting... I tell her as plainly as possible that because they failed epically with the rest of our dining experience that we want free dessert. She looked at me and said, "why would we do that? I can't just give away free food." and walked away.
My Quarter Pounder was amazing - even after my Dad and I spent the majority of our time there at the counter while the rest of our family enjoyed their meal with their arms glued to the table from some unknown substance. read more
