We've been patients at Associates in Dermatology in Punta Gorda for a while now, and I want to be…read morevery clear--our doctor is outstanding. We absolutely love them and trust them completely for our annual skin checks. The medical care itself has always been top-notch. That said, the front office and overall customer service are a completely different story--and it's becoming a serious problem. Trying to get someone on the phone is beyond frustrating. Calls go unanswered, messages don't get returned in a timely manner (if at all), and billing questions are incredibly difficult to resolve. The lack of communication and responsiveness is honestly shocking for an otherwise reputable practice. It's disappointing because the quality of the doctors deserves better support. But at some point, great medical care alone isn't enough when the administrative side is this difficult to deal with. If this doesn't get addressed, I can see patients--including us--starting to look elsewhere. We want to stay, but the experience outside the exam room needs major improvement. Fix the phones. Fix the customer service. Your patients deserve that

My husband and I have been patients of Associates for a few years and have been extremely pleased…read morewith their results. Christal Dimarco is fantastic and will always explain everything before she does anything. I can't imagine going anywhere else.

My dr is great but the front office over books her. Recent visit left ne waiting 30 minutes after…read morescheduled appt to go back to exam room Then another 30 min before dr coming into exam room. Most appoints areb30 min wait, some longer.

My husband went in for irritation and bumps under his eye. They tested and said it was 99% acne. I…read moredid not agree and made him an appt at an eye doctor for a second opinion. The test came back as shingles. If we did not go to the eye doctor after a false test result he could have gone blind in his right eye without proper treatment. Very disappointed.

I had a skin cancer removed just above my ankle in January. When I returned to get the stitches…read moreout she left a stitch in my incision then covered it with a bandage and said it would fall off in 7 days. The stitch that she left in there caused pain and swelling for two months. When I went back to have it checked, another women tried to get it out, she did not. The person that left the stitch in there probably doesn't see that well. They have two doctors there and neither one of them checks the end result. I called the other day and said I need to have this checked by the DOCTOR. Oh, we can give you an appointment for May. Because of their screw up I spent 3 hours in a walkin clinic and they were able to make a small incision and remove a good size stitch. No I would not recommend this place, it's a production line. Charlotte Fisher

The staff here was very kind and caring, they took their time and explained every procedure and…read morewhat was going to be done and the follow up afterwards.

They do a complete exam. You can check in online ahead of time. They send a text and you answer…read moreall the questions. I got to the office, stopped at front desk, they said you are all checked in and sat down. At my appointment time or a little earlier the nurse called me back to the exam room and prepped me. The APRN came and examined me, did some freezes and took one biopsy. They are very timely in their patient care. I had taken 101 year old to his heart doctor this week and we had to wait 2 hours. Not at this place. Next time I am taking my service dog.

My first visit went very well. I have a history of pre-cancerous areas that have required MOHS…read moreremoval (in VA). Now that I live here, I needed to establish a good dermatology group. Molly was so warm & pleasant, as was Danielle, who performed a biopsy on one area I have been concerned about, & froze off 2 others. While their waiting room was pretty full, the flow of patients in & out went quickly. I feel that it will be worthwhile to drive over an hour to continue to be their patient. Good healthcare isn't always easy to find. If you're in need of a dermatologist, I highly recommend this office.

Have been coming here when it was still known as Coastal Dermatology. Dr. Stephen Spencer performed…read morea Mohs surgery on my wife's nose when he was still in private practice in Port Charlotte more than twenty years ago when we were both patients and the resulting scar is still almost invisible. Upon returning to North Port a few years ago and learning that Dr. Spencer is now associated with Advanced Dermatology, we checked in to become patients here. I previously saw APRN Devonne Collins-Ligon but for the past couple years I now see APRN AnnMarie Bolduc who also does a good close inspection with reassuring diagnosis, one of which a couple months ago, referred me to Dr. Spencer for a Mohs surgery on my face. He quickly performed the service with the same satisfactory results my wife experienced twenty years ago. We are both, still obviously pleased with the service here.

We drove from Fort Myers to see Dr. Jackson, whom we've always appreciated and previously saw when…read morehe practiced locally. Unfortunately, until he is at a different facility, I will not be returning. I went in for a routine annual full-body skin exam. Dr. Jackson and Advanced Dermatology are in-network with my insurance. However, I was billed $638, with a provider adjustment of $444.17, leaving me with $193.83 out of pocket. The claim included a "skin procedure (destruction of skin lesions)" in addition to an office visit, even though no procedure was performed. A routine preventive skin exam should be covered under my plan, but the billing was not corrected. My insurance company even called the office with me on a three-way call, and I followed up again a week later, but the issue was never resolved or acknowledged. I have since paid the balance, but I will not be returning.

It was very difficult to get in contact with the staff for my prescription and they never called me…read moreback or listened to my requests. Then they would cancel my appointment within 6 hours of the appointment time.

Have been to this office on kings highway three times, and waited well over an hour each time for…read moreDr. Stevenson. Switched to Riverchase Dermatology where they respect my time as I respect theirs.

6 months post op and my arms look the same except now I have horrible scares. This isn't a…read morebrachioplasty. Very disappointing.

terrible, he ruined my chin, I wouldn't recommend him for any procedure he is way past his time…read more I need to find another dr to correct this mess

This is a wonderful Dr. He makes you feel very comfortable, he is professional, curtious. and…read morelistens to your concerns. When he perscribes your medication it will work fast. I had a terrible rash all over eyelids and neck (contact atopic dermititis) after only twenty four hours it was practically gone. He is very forward thinking and will make sure you are at ease . His entire staff also are terrific. Go see him.

This is one of the best doctors I've ever been to. The staff was very courteous and polite and…read morewe're quick to respond to my needs. I needed a prescription refill and I could not make it in to the office. Within two hours of contacting the office, Dr Lugo himself contacted me personally and took care of the issue. This was my second contact with this office and is by far, the best medical professional I have met in Naples.

Dr. Fernandez is a very professional and caring dermatologist. He is all about quality care and…read moreyour skin! I highly recommend. Attentive and caring staff. Shout out to Raquel.

Dr Fernandez and his team are exceptional. Extremely knowledgable and courteous every time I go to…read moretheir office.