Made an appt online at the McGovern website for an oil change and replace the car battery. Day of the appointment brought the car in to the dealership main lot, parked in the Service Department section, went in and was told they do the oil changes and smaller repairs at a different location. To get to the other location, need to get on Rt 1 North, loop back onto Rt.1 South as the location is near the old Sears Auto repair next the Square One Mall. It's Jiffy Lube or similar. Go in, tell them I have an appt, lady tells me they don't take appts and there are about 4 people ahead of me, then asks for all of the owner and vehicle info that I already entered on the McGovern Ford website. The lady explains their computer system doesn't link to McGoverns. I left. Nothing on the McGovern website about this 'offsite' arrangement for certain services. Not a good experience. read more

I was pleasantly surprised and delighted to receive a call from McGovern Ford to set up an appointment for their mobile unit to come out and repair a recall issue! The appointment was made and Anthony arrived on time, was e remedy pleasant, and was done in 10 minutes. He even completed a complete check up to make sure everything was in order. read more

Not possible to review for Beverly as yelp still shows it as Kelly Ford "closed" This review is for McGovern Ford in BEVERLY I had an appointment for a recall part replacement on 2/13/26, I recieved a call on 2/12 that they were short staffed and cancelled my appointment. The service was reset for the following Friday 2/20/26. I arrived at 8:30 as requested and was summarily told that they did not have the part and could not do the repair today. I declined that offer and called Danvers Ford. The first thing the man there said was " let me see if we have the part in stock", they did BTW. I believe that whomever booked my appointment in Beverly should have cjecked that as well. The fact that it is not done as a standard procedure makes me think the sevice manager their may be in over his head and needs some help. The woman I spoke to this morning should have his job. I will never ever go to McGovern Ford anywhere after this experience. read more

I gave a call service department, regarding my new car. The power steering with traction control failure lites came on just driving done street. I couldn't believe I been so proud of ford building this 10 plus yr old hybrid with better gas mileage even today standards--- read more

If I could give zero stars, I would. This was hands-down the worst service experience I've ever had with any business--let alone a dealership. I left my car with this Ford service center and they kept it for two weeks without ever calling me once. Instead, they sent text messages asking me to approve over $6,000 worth of work, with zero explanation or discussion. No breakdown of what was urgent or optional--just text approvals. When I finally picked up my car, the check engine light came on as soon as I drove away. I had to bring it right back. Then when I returned to pick it up again, I noticed trim was missing from my windshield. When I asked about it, the response was, "I thought you knew about that." Unbelievable. Miles, the service coordinator, was completely unhelpful and unprofessional throughout this entire ordeal. I called his manager, Melvin, twice--got one voicemail after my first call, but he never responded to my second call. This place is disorganized, disrespectful, and shows zero accountability. I highly recommend taking your vehicle anywhere else. read more

Bought my truck back in April had it for one week had to bring it back because there was something wrong with it. That was three months ago still don't have my truck. They had to send us out to somebody else because when they did the work at their shop, they messed it up. read more

I will start by saying the PREVIOUS owner/management stunk at this dealership. My wife actuallly told the manager to F off, so they were great at losing sales. I loved driving past them to buy, yes, 3 new Ford vehicles since! So glad McGovern took them over and now they are working hard to restore the dealerships name. I really need a good local dealer and they appear ready to be just that. Great 1st experience with the service and hey, I need new tires.. read more

We have been trying to get the driver's door of my 2020 Ford Escape fixed since July. The door bangs when you open it, the lock doesn't work and the window won't open. The sensors around the car are also broken so it beeps constantly when you put the car in reverse. The park assist doesn't work because it needs the sensors to function. It's been in and out of the service department twice but the wrong part was ordered. I think we're waiting for a whole door now but I can't get anyone to answer the phone. Not feeling good about Ford right now. read more

Made a service appointment ,waited 2 weeks for appt. Service for recall and a grinding noise in drive train . Two weeks go by , called 3 times for update . Each time told service advisors would call me ba ck. No calls , no quote , no nothing. 20 year customer of York ford , this is no York ford Bad cust service , bad communication . read more

This is a review based on the experience of a friend. If I could give this place 0 stars I would, but because I can't - 1 star will suffice. My friend had to drop off her car after hours due to her work schedule. There was a key drop off, where she dropped off a handwritten note of what exactly was wrong with the car (Apple carplay was not working) This was on Monday night. - The next morning (Tuesday) she received a text from the dealership assigning Alfredo to her car. She was given a call on Tuesday, telling her that she would be hearing by noon the next day in regard to her car and it's diagnostic. - Nothing on WEDNESDAY. - She called the receptionist on Thursday who told her that she would get in touch with the technician working on her car - left her number, called 3 times again, and for over 3 1/2 hours didn't get a callback. Once she finally got a hold of someone Friday morning, she spoke with Melvin. Melvin mentioned that the transmission needed to be fixed, but that wasn't what was wrong with the car. (Not the reason she dropped it off, and she had gotten the transmission fixed already). He gave her a $2,000 quote for a motherboard for Apple Carplay but couldn't explain to her why my phone wouldn't connect but others would. To summarize, she paid $150 for the diagnostic fee. (with a oh so generous discount!) she will NEVER...ever, return to this location again. read more

I paid 700plus just to tell me I needed a new transmission of which I had a new transmission put in a year ago...

the entire staff has avoided me. I brought my truck in when it was under warranty. they told me to drive it 1500 miles and come back. turns out when I brought it back it needed a new engine and now it's not under warranty. absolutely disgraceful. service manager wouldn't take my calls or give me a direct answer. zero zero help read more

Bought a used car from McGovern for my 16 year old son and explained we need something safe and in good condition. They sold us a rust bucket. The whole undercarriage was so rusted which we couldn't see. . . so rusted the rear control arms rusted/broke off the car after 2 months. The check engine light when on as well after the 2 month warranty. They clearly did a poor job on checking out this car. I specifically purchased from a deal to avoid this. NEVER buy a used car from this dealership, they have no pride. read more

Not typically a fan of dealerships but the team at McGovern Ford in Saugus has changed that. I went in with a repair that was under warranty and it was well taken care of and my concerns were fully addressed. There was an issue with some dings that were not there prior and again, I was treated with respect and all issues were fully addressed and repaired. So much so that my vehicle looks better than new. Many thanks to Melvin along the autobody team for doing such a terrific job and Christine in the repair department as well. I am happy to give them a great review! read more

Can't say enough about my experience as a first-time car buyer here. Ask for Suad! He was extremely professional, knowledgable, and patient throughout the process. GM Alex is transparent, upfront, and never put pressure on decision-making. Buying a car is inherently stressful but the team here made sure I was comfortable and had a pleasant experience the entire time. All around amazing team. read more