Bought there a couple months ago, no issues, headaches, nothing! I really enjoyed the experience buying a car with them! Totally recommend! read more

Dealer One Motors - 2014 Ford Focus - Car Dealers Near Me - Malden, Massachusetts

I cannot stress this enough, DO NOT buy cars from this dealership. Purchased a 2011 STI from them in 2018. Within 3 months the engine seized. Literally 3 days after the lemon law expiration, they refused to help or compensate, only recommended a mechanic that was a Meineke a block down the street. These are awful people. I repeat, DO NOT buy cars from these people. read more

We bought a car from Doug at Dealer One. Buying a used car is always a scary process, how do you know what you are getting, are they trying to screw you? Especially when there aren't reviews on Yelp to guide you!!! Doug seemed to be up front, not pushy whatsoever, and very easy to work with. They took care of everything for us, and it was a super easy process! Well, so far so good... :) at this point, i have nothing but good things to say about Dealer One. If anything changes, I'll definitely update. read more

Dealer One Motors - Car Dealers Near Me - Malden, Massachusetts

SHOW!!!The tracker I found on the autotrader got me there, and honestly, it was probably one of the simplest automated trades I've ever done. read more

Dealer One Motor in malden seems to be a great dealer soo good to be true. but, the reality of this dealer is different. Doug and the staff just sale beautiful fucking junk cars. My personal experience me and my wife was really horrible because we, for the first time buyer trusted in they but, they just take advantage of it and sold us a car with tons of difficulties and extremely expensive. Please, take my advise, don't you buy a car here because I saw a lots of customers very upset at this dealer one motors. Now I understood why. I not just saying this because we have this inconvenience is because they aren't honest dealer. After we claim our rights. The treatment after was badddddd. After all that, they shows the real face of dealer one motors. If you are going to buy here, just relays your ice!!! open it!!! For sure I will not recommend this dealer one motors in Malden to not one. Also they deal with banks not register in the BBB that can put you in a serious problems on behalf of your credit. Danger, DANGER, Stay away of this ripping place! Danger!!!!! read more

BEWARE: These guys will lie through their teeth and say anything you want to hear in order to get you to sign on the dotted line. Once they do they won't follow through with what they promised. Douglas is NOT a man of his word. I would not buy a car from this dealership again. I contacted the Better Business Bureau because they are bordering on FRAUD. BEWARE...BEWARE....BEWARE read more

First of all -- disregard these older reviews about "Doug". Evidently that was the former owner and the business has been under new ownership since late 2013. I just traded in my older vehicle and upgraded to a beauty with Kevin (Kaue) and Rob of Dealer One Motors. Kevin negotiated a price that was completely reasonable, and gave me a fair amount for my trade-in. I had some minor follow up issues that were resolved without incident. Friendly, honest, respectable people. Highly recommended. FIVE STARS. read more

Ok, was definitely a bit Leary at first after reading some of the previous reviews. However, the Honda Civic I found on Autotrader led me there and honestly it was probably one of the simplest auto transaction I've had. I was nervous at first meeting this Doug character but I came to find out he was the previous owner before it was sold in 2013 and hadn't been there since. All the reviews essentially pertained to him... Robson (the new owner) and his staff were more than courteous, professional and easy to work with. Let's be honest, he car industry isn't what it used to be. Transparency is the new standard and that's all I can say about Dealer One. They charge a basic $399 doc prep fee which includes everything which again is industry standard. I actually got the Civic $2k below NADA book value and they even had the windows tinted for me prior to pickup. All in all I had a pleasant experience and would recommend anyone there. I also noticed they tend to list everything below book value which is always a plus. Personally, couldn't be happier. Found the car I wanted and was in and out with P&S, RMV1, and insurance all within an hour. Can't beat that! read more

We bought a car from Dealer One and I think the process has put me off buying cars for life. The first encounter we had with them was all smiles and good will, but once money changed hands the experience turned into a nightmare with broken promises and shady practices. Douglas may seem like a helpful, charming man who would love nothing more than to sell you the best car out there for the best price anywhere, but he is actually nothing more than a crook. Stay far far away. read more

I haven't even bought a car from them but I never would because they are harassing me. I already talk them twice to stop calling me and they keep calling anyway. I explained that I could not buy a car until after my insurance officially totaled my car and that I would contact them. I get at least one call and one email every single day. It's extremely annoying, especially given the fact that I already communicated to them that I would contact them. read more

From the moment I stepped into the dealer to test drive the car everyone was very friendly and easy to work with . I was very impressed with how quick and easy they made the process and not to mention I got a great car ! read more

I graduated college in May of 2019 and need to buy a car to get to my new job. I went to a Honda dealership and had the worst experience ever. When A moving truck totaled my car in January I read the reviews for dealer one motors and choose to buy with them, hoping that the reviews were accurate and that I would have a good experience. I was sadly mistaken. I had taken the car for a test drive, had them have the car inspected twice, but when I picked the car up I had not even made if off the street when the breaks started grinding and making noise. I took it back and asked they have the car brought to a different mechanic to be inspected. Within a day that mechanic stated that the breaks were in disrepair and need to be replaced. My problems with the car did not stop there. Earlier this summer the power steering and radio shut off several times while I was driving. I took it to my mechanic, who informed me that the cables on the battery were frayed and that the air conditioner compressor was shot. Less than I week after paid for the new battery cables and AC, the check engine light came on. I took it to a different mechanic who informed me that the spark plug had blown and damaged the cylinder. This is a common problem for my car and when I told him my dealer had not warned me about this issue he was genuinely shocked. In the 6 months I have owned this car it has need more than 3000 dollars worth of work. I know that being the buyer I must take on the responsibility, but to say I am disappointed in the lack of accountability taken by Dealer One Motors for selling this car would be an understatement. As a recent college graduate who already had to replace a car after getting rear ended on the highway, I was hoping that I could trust Dealer One Motors to provide me with a fair and reliable car. Unfortunately, this was not the case. I need my car to get to work, so I am in the position where I must sink more money into a car that I now expect to break down at any minute. While the burden lies with me, I would not recommend working with dealership that clearly values selling a car over providing a save product to their customer. read more

Best dealer. Recommend going there. Workers are great and nice. Cars are cheap and affordable. Bye

This dealership was ok. The people there are friendly and helpful but the truck we bought wasn't up to our expectation. We had to pull tooth and nail just for them to fix certain issues like the heat. They would give us the run around and he said she said. Buying a used car is never a 100% good experience and since we bought the truck there were more problems that they just wouldn't fix or would want us to pay for. read more

very terrible service. no one should go to these guys. they will sell crappy cars to you and once you buy the car, they'd start ignoring you. you've been warned. that's my 2 cents read more

i bought a car here in april 2013 its been giving me problems since!!!! i will not reccomend this place to anybody! spend your hard earning money eleswhere. worst car dealership in malden. never again!!! read more

The other reviews mention a Douglas who did not appear to work there when I bought my car last month. And whatever problems they had in the past, I certainly did not experience them. From the teamwork the staff showed (no apparent fighting for commission here), to the help in getting me the low interest rate I deserved (2.99% on a 5 year old car? not easy), to the ease of getting a free replacement battery when mine proved faulty right after purchase - I had an unbelievably smooth time buying a car here. This compared with the pressure I received from the big boys at Boch (9 calls and 3 msgs in one day just to see a car? really?). Dealer One didn't even give a hard sell on the extended warranty; I said no thanks and that was respected. From what I understand the dealership just went through the BBB accredidation process and it shows. I usually dread having to buy a car (who doesn't?!) but this purchase was as smooth as they come. read more