All they try to do is sell you other services or upgrades. They came out to do a small repair and didn't have the tools they needed. Rescheduled came out the next day and showed up six hours late for the appointment. Then they wanted to sell me an upgrade which I didn't want to do so I just paid them for their time. Called another plumber and had the repair done. read more

I have used their services in the past. I called for service to replace an old toilet. The handle broke, but I thought it was just time to get a new one ( and I had company coming in a few days and needed the toilet operational one way or another). The plumber they sent made such a fuss about the replacement and the process to undertake it, that I knew it would be an issue. I said we could fix the old one if the new one was too much of an issue. He prepared the quotes - $932 to replace, $587 to replace the handle, flapper and valve, or $39 to do nothing. I picked the nothing option (still out $39) and went to home depot and got the $10 in supplies and fixed it myself (in 10 minutes not ever having touched plumbing before in my life). I will never call them again, this is too outrageous a price gouge to overlook going forward. read more

I just don't understand a business like McHales that doesn't show up for multiple appointments. McHales doesn't get the fact that missing appointments causes me revenue loss by staying home from work. I have a hole in my wall for 7 weeks and many missed times they have scheduled. I'm done with this company. They just don't show up read more

An update on our last review. Our review was read and I was asked to call the next morning. I called and left a message which was never returned, so when they post to call them, nothing happens, but it looks good. Beware of this company! To be forewarned is to be forearmed. They talk you into replacing things that don't need to be replaced. From looking at other reviews, it seems many people are disenchanted with this company as are we. Sad times we live in when the almighty dollar is worth more than customer service. Karen Schillack read more

Larry is the man! We had complete bath gut and remodel - Larry was the project manager and he did a great job! Go to McHales for bath remodel and ask for Larry! read more

I wish I could give a 0 star. My wife called them to have our heater checked out . To get it ready for winter, to make sure it was ok, fire it up,ect, ect, ect. So the guy came in didn't even try to turn it on. And told my wife it would cost 2,980 just to fix it to code. We just purchased this house not too long ago it was checked when we bought it. It must have been too code or regardless if it is the code or not. He tried to get almost 3,000.00 just to get the heater running. Why because she was home alone ????? I don't know. But. She then had two other heater companies come out and they said the heater is not Broken and does not need to be fixed at that cost. The other two companies my wife had called are competitive companies. Go figure, here it turns out that all we need is a pressure relief valve. Make sure you think twice about calling this company. Go elsewhere. One pissed customer!!! read more

I went with McHales because of their positive reviews, but unfortunately, I was not satisfied with the quality of service provided. I had a leaky shower faucet and wanted a quick fix. I was sent an inexperienced technician, Nick, who came to diagnose the problem ($39 non-refundable fee). He replaced the diverter, which did NOT resolve the leaky faucet. This took over 4 hours to complete and at the end, requiring the assistance of another technician. Then the technician realized he needed to purchase a new shower sprout in order to replace mine and charged me $40 for the new sprout (Home Depot prices are $20). In addition, when testing the faucet, he did not close the water valves, thus causing water to spray everywhere into the back of my carpeted closet/walls. Overall, I felt that I was taken advantage of being a woman with no plumbing knowledge and speaking English as a second language. Unfortunately, McHales was dishonest about the services provided and charged me an absurd amount to replace one part of the shower system and wasting 4 hours of my time (total charges were over $600). I contacted customer service 3 times, and the customer service representative told me multiple times that the manager would call back to address my concerns. In my last attempt at contacting a manager, I was told that the owner of McHales would receive my message and contact me back. No one has responded to my concerns. While I was refraining from writing a poor review, my concerns were handled poorly and have thus resulted in writing this honest review. (Written by my daughter on behalf of me, Helen Huang) read more

I spoke to a very rude manager Linda. I had her on speaker phone and my daughter agreed she was very rude. I was told McHales would get back to me today and no one did. So I called. I was agitated and yes raised my voice especially when she asked what I think it should have cost. I would like a manager to call me back and NOT Linda. I was a Manager of Institutional Mutual Funds before my injury 2 years ago. I had to take a lot from irate customers. If I spoke to anyone the way Linda did I would've been terminated. I have been a customer of McHales for quite some time. I have had many service calls costing a great deal of money. Please look up my account. I have always been very pleased with the pricing and service until now. I replaced the last toilet repair kit over 5 years ago. I would have done it again but I am unable to walk and due to a fall have lost the use of my predominant right hand. So I called McHales. I now regret taking the service plan. To date no one has called to set up maintenance. Price gouging comes to mind. $259 to install a fill valve and flap? read more

These guys are great and Joe in particular is amazing. He came across as very genuine and honest and took the time to explain the issues and all possible solutions. And most importantly, my kids loved him! They were constantly harrassing him and he took it in stride and interacted willingly with them. A++++. Great prices especially considering babysitter services were included in the price read more

Had Beau out today to put in new toilet for us. So very good on time, very neat took old toilet away. Showed us our oppsionions, with prices. All fixed and very happy. Thanks McHales for another job well done! read more

Amazing. Marty came out for one problem and fixed it - saw another little problem - that down the road would turn into a big problem. Order the part - came over and fixed it. read more

I'll give these guys one thing.. they are definitely professionals... highly equipt in ripping people off!! They quoted me $980 for a job that another company did for $360... just a bit of a mark up there. The quote McHales offered me did not even include the equipment I needed (I bought that myself), meanwhile the company I did end up using told me that the equipment I bought was crap and that I should return it and ended up using his own and the price was STILL THAT MUCH CHEAPER (I did pay for the parts he used). The only reason I gave McHales a two star instead of a one is because they did come out fast and had a very professional demeanor (not to say that the company I ended up using didn't, they also came out fast and were very professional). The only people who should use this company are people that have WAY TOO MUCH money and don't know where to spend it... read more

I made a huge mistake wasting my time and $40 on these people for a ridiculous estimate. They wanted over $1000 to replace a small section of pipe between my tub drain and tub p-trap, snake the line and replace the stopper. They charge by the job not by the hour and their prices are insane. I've never heard of any plumber around here charging more than $100 an hour. This job takes less than 3 hours to complete. If they did charge by the hour that would be around $300 in labor and then what..$700 for roughly $50 worth of materials from home depo!? They also wanted around $300 just to clear the drain with a snake after I had already cut the pipe for easy access if I had chosen to do the repair myself. I'm sure they do good work but don't waste your time on these people if money means anything to you. read more

Excellent service! Ian takes the time to explain everything he did to service our units. Would highly recommend McHales.

I don't know what the bad reviews are all about but these people are great!!! We had a plumbing emergency and they came right away! So professional, very prompt and very kind. Joe was our technician and he is fabulous! Thanks guys you really did a great job and went the extra mile and it didn't go unnoticed!!! read more

They are not the least expensive, but you definitely get your money's worth! Always prompt. Always courteous. Always professional.

This was my first service call from McHales. Joe M. arrived within the given time window. He was efficient and very friendly. He cleared our kitchen drain and bathroom drains quickly. I will definitely use McHales again! read more

I called McHales, immediately was connected with a person who set up an appointment for an estimate. The estimate wasn't free, but the Service Specialist Ed S., was punctual, prompt, and generous with his time and expertise. I received an estimate that was not as cheap as a local handyman, but reasonable and fair. I booked the appointment very easily later that week. On the day of the appointment, Ed S. came with his associate Kyle, and they did a fine job of quickly and discreetly installing new wires, boxes, and recessed lighting. Very happy with the work - it's good to find a contracting company you can rely on. read more

Mark K. did a fantastic job working on the many, many plumbing issues we had at our house. He was professional and incredibly responsive. Whether he did the work himself, or coordinated and worked with a top notch team, the work was excellent. These guys know what they are doing! They fixed a big problem of roots that got into the lateral that goes away from the house, which was complex because one of my clean-outs was buried under the driveway! In addition, they installed a dryer vent, bathroom vent, fixed a leaky pipe, ran a line for the ice maker in the fridge, installed a shower door, fixed toilets, and relocated a hose bib. Tons of work, and I am confident that Mark's leadership and experience means I have made the right decision by hiring McHale's. read more

I recommend using McHales for plumbing issues. They came the same-day to diagnosis my leaking hot water heater and seeing that I was in a second floor unit the tech drained it right away to avoid any damage below. The office was easy to get in touch with and even though we also had an estimated time they called to let us know when the tech was on his way over so we had a specific time. The price was more than reasonable for a new 50 gallon water heater (mine was 17 years old so it couldn't be repaired!). The tech was nice, knowledgeable, and cleaned up the remaining water. I would definitely use McHales again for a plumbing problem -- the job was done quickly and correctly the first time. read more

STAY AWAY UNLESS YOU HAVE UNLIMITED TRUST AND ENJOY PAYING IN ADVANCE OF SERVICE! I would not recommend this company to anyone! And I besides owning a business and rental property have the ability to recommend a good contractor. As a consumer I have learned the hard way not to pay in advance for services. This has bit me many times. Any reputable contractor may expect a deposit when they start and the remainder after completion and inspection. This company expects to be paid half before they even arrive. Actually they asked me for payment in full a week in advance. The only reason they get one star is the plumber who came out was extremely nice and helpful. And the young lady who answers the phone was very helpful initially. However even her demeanor changed I suspect after I spoke to the owner. Their policy to be paid a week in advance of even showing up is horrible, They cancelled my appointment that I waited a week for because I did not pay in full 1 week in advance. And the way I found out my appointment had been cancelled was by calling them the morning of my appointment to pay a deposit or in full. The owner was neither apologetic or concerned that I was very inconvenienced in fact he seemed to enjoy it. He spoke down to me chastised me as if I was unintelligent. These people obviously have not been paid on occasion, probably because as I am reading in other posts they over charge. So now they black mail their customers by expecting payment in advance. BAD IDEA! and unheard of. They enjoy holding people up when they are most vulnerable and in need of help. I will never recommend them nor will I ever deal with a company that practices these type of blackmail or hold up tactics. WARNING!!!!!! if a company consistently try's to get paid before they even show up run. If they care at all about their reputation they should closely examine their billing procedures and policies. read more

I refuse to give them any stars but you have to give them something for it to post. The electrician they sent to my house it took him 3 days to figure out the problem so in the beginning of December I went without electricity. When it came time to pay I asked the electrician what was easiest for him he said a check so I obliged on 12/8/16. On 1/12/17 mchales finally took it out leaving me $2 in my bank account. It should not take a company that long to deposit a check. The electrician should have made me aware it was going to take that long for his company to cash that check. The electrician told me to write that check so his company didn't have to pay the fee for using a credit card. Glad I saved mchales the $2 it probably costs each transaction on their credit card machine. read more

I made the mistake of calling this business this time last year when I had a plumbing emergency. A pipe had cracked in the wall behind my kitchen sink. I was absolutely unable to miss work that day. I called the plumber and had an at-time tenant of my property let him in and observe the work. The plumber located the damaged pipe and replaced it so that I could turn on the water to my house again, but he charged me 3x more than average. I know this because not only did everyone of all walks of life tell me that I had been ripped off, but I had the same exact problem occur a year later, despite following all of the advice and interventions that the plumber had talked to me about (running the heat in the house higher, etc--I found out later that the issue will not be resolved without a serious kitchen overhaul, unfortunately), and the DIFFERENT plumbers I called this time around charged me 3x less despite the pipe damage being a lot more extensive this time around. Another thing: this plumber pulled my washer/dryer (located on the other side of my kitchen) out from the wall but never hooked it back up properly. As a result, the washing machine would not hold any water in it and I was convinced that it was a goner. I was inconvenienced with using a laundromat for a while and then paying a handyman $97 to come out and see what was wrong with it, at which point I found out that there was nothing wrong with the washing machine itself, just the way the plumber had put it back. It is at the point that I am starting to think the possibility that perhaps this plumber had collaborated with my EX-tenant to rip me off since they knew I was clueless about home repair, was at work all day, and perceived by people as a pushover. I definitely wouldn't put it past the ex-tenant, since he later showed himself to be extremely untrustworthy, opportunistic, and unreliable to the point that I had to go through a formal eviction process. Thanx a lot, Mc Hales. I now know a group I will not be calling ever again. read more

Yesterday I called and told them I needed a plumber for a clogged washer drain. I told them I wouldn't be there between a 40 minute window. I ran a few minutes late my 30 year old son got home and let him in. He wrote 2 estimates. My son called and I was on my way home,I told the guy I'd be 8 minutes he said he'd be back tomorrow because I have to be there. Today he shows up writes another estimate. He said he didn't have the $10 plastic drain pipe. When I called I was told for $39 they charge I will get a fully stocked truck. He goes out to his truck and calls the company. They want $100 to do it tomorrow. I told him he's fired and for $700 your crazy. I had my kitchen snaked for $60. Then I called the office and wanted to know why this guy doesn't have a fully stocked truck?? BECAUSE HE ISN'T A PLUMBER! WHO SENDS A MORON THAT'S NOT LICENSED TO DO A PLUMBING JOB?? IN THE STATE OF PA. THAT'S ILLEGAL. DO NOT CALL THESE RIP OFF ARTIST'S! I SHALL BE MAKING A FEW CALLS AND LEAVING MORE REPORTS ABOUT THEIR PATHETIC BUSINESS ON OUR HARD EARNED DOLLRS. read more

I cannot express my appreciation, it is beyond words. Sheila not only called back as soon as the office opened (I left a message over a weekend), she did her best to schedule the service as soon as she could. As we were without water for two days, she followed soon after and sent first available service engineer in 30 minutes. Her customer service skills are outstanding, her people skills are extraordinary, her kindness, compassion and understanding of the distress are beyond measure. What an amazing professional and a loving person! My highest respect and gratitude! read more

McHale's did a wonderful job when we called them when our sink was leaking. They were professional and efficient. They were on time and were able to answer all of our questions. read more

Called McHales last weekend for an emergency plumbing issue at our rental property. I was put in touch with Beau right away who came out and took care of it. He was extremely professional, pleasant and prompt. He was at the property within 45 minutes of my initial call and called to explain the issue in detail since I couldn't be there. Our tenant raved about how great he was. Would definitely use this company again! Thank you so much for making a stressful situation a lot less stressful! read more

I called McHales in the evening with a water problem that was due to either a plumbing problem, electrical or both. My tenant was in a panic because he needed water for his business the next day by 10:00am. McHales was there as promised 8:00am the next day and got the water running properly within two to three hours even though it was a complex and expensive repair. However the next day my tenant called saying the water was "acting up again". I immediately called Mchaless a bit frustrated and spoke to Tim, the owner, about the problem. He got Ron over there right away, he found the reason for the problem and it was repaired right away at no additional charge. I want to thank Ron, Robert and Tim for taking care of this quickly and professionally. read more

Excellent, professional, quick service by Mark K. Service was 5 star - sorry I couldn't give it 6 stars! We have been customers of McHale's since the 1980's and would never call anyone else. We have also recommended friends to them - we are that sure of the excellent service that will be provided. read more

You have to be kidding @ these people.My wife innocently called these folks last Friday evening.. From the moment he arrived the repairman did nothing but market us trying to sell us a service plan even before he looked at our problem.. The biggest insult was their $1325.00 stimate to replace a trap and kitchen sink pipe the cost effective way.. We had the repairs done on Sunday for $135.00 by my regular plumber. The serviceman apologised repeatedly for the pricing. He also refused to quote a labor rate. He keep saying that his boss establishs tier pricing??????What a ripoff. read more

Great job done by Mark K...they replaced a faucet (small job) in under 20 mins. I would certainly use them again for any jobs I wouldn't do myself. Nice guys too. read more

We called McHales to come unclog our kitchen drain. We expected a decent price and good work based on reviews we read. Unfortunately that was not the case! The price that they quoted was 3 times higher than what we wound up paying with another company. McHales did not even look at anything when they gave a quote of over $600 to unclog a drain, or $1900 to unclog the drain and replace the garbage disposal. Again he never even looked at anything! We paid the fee for them to come out and do absolutely nothing but ask me questions. With paying that fee and the cost from the other company, it was still significantly less than the quoted $600. I would not recommend this company for any plumbing needs! read more

Outstanding job! I have a water heater contract with HomeServe, and McHales was the company sent. What an excellent job! The technician (15 years experience!) worked with me through the entire process. Ultimately, the water heater needed to be replaced (the heater was 12 years old), and it was done most competently, quickly and cleanly. I would heartily recommend this company! read more

First, let me preface my remarks with my thanks to Mchales from coming out within and 1 and 15 minutes following my grandson tossing a small ball in the toilet. I was advised up front about the $99 fee for coming out and I was fine with that.....the plumber was in my abode for all of 45 minutes, pulled my commode up, pushed the ball out, reset and sealed the commode, the charged me $599 for the total service. I thought that a little pricey. You have to figure the sealant may have retailed for $10 and he, perhaps, may get $30 and hour. Do the math, that is a 1500% markup on product. We are on a fixed income.....I was mortified but paid. I assure you, lesson learned and will find another, more reasonably priced plumber in the future. read more

I was having an issues with sewer flies and sewer smell at my house. A friend said to call horizon and I did. They came out and said it seems like a broken drain line and I need a smoke test and to call a local company that does it. I researched smoke tests (I'm not a plumber) and figured it wasn't going to work as I'm on a concrete slab. I called McHales and they said the same thing and suggested a camera test which is half the price of a smoke test. They did the test and found my drain line between my kitchen sink and bathroom was in poor health. Marty gave me an estimate that both my adjuster and insurance agent said was fair, plus the camera job would be deducted from the price if they got the work. Marty told me it was a 3 day job but they got it done in two. He and his crew were awesome, and they also replaced a few valves and installed a trap at my washer for no extra charge. They kept my house from getting over run by the concrete dust as best as possible and cleaned up well when they were done. I have no complaints and would definitely call them again. read more

Marty showed up when he was suppose to and did an excellent job.

Dave and the crew at McHales were knowledgeable and helpful. The work was first-class and met all expectations. I would highly recommend McHales. read more