the presentation took longer than expected....note pad instead of computer. on the day the work…read morewas done, and after the work was completed, the crew left without a Final Inspection by the Master Electrician....problem some of the circuits did not work. instead of sending someone to make necessary corrections then, workers showed at the end of the following day finally, on the day the breakers were to be labeled , and fire detectors installed, thst was scheduled for a morning appointment with someone arriving at 3:30 in the afternoon. hopefully these things can be addressed and corrected so the next customer will have a better experience. "the sale is important for a company, but service after the sale is important to the consumer". this should always be considered

I have used these folks for years. They are prompt, knowledgeable, and fair. Whenever I need help,…read moreI feel comfort knowing they will fix it and fix it right.

Fixed my stove very quickly. He didn't explain what he was doing or what exactly was wrong, but it…read moregot fixed fast.

Good value for the price and qualified technicians. They are prompt, professional, and fair.read more

Installed our Generac generator and did an excellent job. Very good follow up and know what they…read moreare doing.

The team of Mason/Francisco/AJ/Joseph were the utmost professionals and did a fantastic job in…read moreinstalling the whole home generator. Tested all circuits in the house to make sure everything was working as it should in the event of a power outage. They worked quickly and Mason did a great job going over the features of the generator and made sure I didn't have any questions on how it worked before he left. He also let me know if I had questions about anything to reach out to the office and they would be glad to help. Super clean install that also included a subpanel in my garage that looks like it came with the home when originally built. Definitely recommend Patriot Electrical Services for any of your home electrical needs. Great job fellas!

I'm in the home-buying process and was interested in a licensed electrician to perform an…read moreelectrical safety inspection of the house I'm purchasing. Reaching out to this business was straight-forward, I emailed them and a kind woman called me by phone to setup an appointment. With any questions that she didn't know the answer to, she redirected me to email it so an electrician can better answer my question. I had my appointment scheduled and the gentleman, Doc, was assigned to perform the inspection. Doc arrived on-time, was detail oriented in his inspection, and was very patient to explain his findings and recommendations on what were a safety concern first, and what could be addressed later. He explained things over the phone thoroughly and explained his thought process and was open to any questions I had without being annoyed. Within a day, I received his inspection report, a quote for the project/repairs needed, and pictures of the inspection. He was also easy to reach by text. Doc was professional, courteous, and responsive. The cost of the inspection, I think, was a decent value. I highly recommend Veteran Electric to anyone seeking a safety electrical inspection and I hope I'm able to say the same about their quality of work when I hire them for electrical projects. Give this gentleman a raise.

I needed a quote for repairs based on an inspection for our possible home purchase. Vince was…read moreincredibly helpful and his estimate was fair and thorough. When we finish our purchase, he will be the first company we contact. Thank you!!

After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

Extremely disappointed. They came out last night because they were "Yelp Guaranteed."…read more But this morning none of their phones work, no response to my texts. Very very disappointed since I woke up to this.

The gentleman who came to remove water softener did an excellent job. They went above and beyond,…read morecleaning up, caulking, explaining how to clear brine from faucets, and even threw in a freebie service. I will definitely be calling them again. I have some plans for next month.