Honest and dependable, would call him again. He told us that fixing the old washer was not worth doing.

It's been 3 weeks since I first contacted the guy, James Gonzales, and I'm still waiting for a receipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he's very disorganized and lacks follow-up, so if you're a busy person, choose someone else. [update : he sent the receipt to the cloud instead of to the email I gave him post-facto, but he never bothered to let me know that it was there, even after three inquiries from me by text : he's a horrible communicator]. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I'm still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can't know. I don't know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don't know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! --his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn't answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it! read more

Very honest business. I called them and they told me that I needed to call the manufacturer fist because it was still under warranty because if they would come out it would void the warranty.. That honesty alone is worth my sharing. I read great reviews on their work but now I can review on their ethics. Caring for non-customers too! Thanks! I contacted the LG conpany and they are helping me. read more

Great services i highly recommended Sino Great services Great services Professional guy read more

I Fix Appliances Galleria - Appliances & Repair Near Me - Houston, Texas

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The owner, James, must have read my review after the incident. He came by with another assistant within the same week and took care of the entire mess. He was very thorough with me. Within an hour or so, everything was up and running. I recall there was a part that needed to be replaced. He only charged me the part but no other extra charges. Super fair and cool guy! I will definitely use James again in the future! Highly recommended! read more

I found this company on Yelp and decided to give it a try to fix my LG washing machine. I was very happy with the outcome. They were responsive to my inquiry, communicated well and showed up on time. When the repair was done it was more complicated than originally thought and they were creative in getting to a solution without raising the price quoted on the estimate. Jose was our guy and I would definitely call them again. read more

I had a problem with my dishwasher, and they were out the next day. Prompt, courteous, affordable service!

James is an honest, hardworking guy. He answers phone calls and text messages promptly. He is realistic about scheduling and will work hard to get to you as soon as possible. He has done work for me on two separate occasions. Last summer he came to do a check on my ancient washer/dryer. I had a water leak, and he was able to determine that it was not related to my washer. Just this week, he came out to hook up my dishwasher for me. He gave me a courtesy call when he was headed to my house so that I didn't have to leave work any earlier than was absolutely necessary. He is friendly and helpful. I couldn't be more pleased with the work he has done. read more

Jose was great. My experience was like a friend coming over to the house to help me out. He was extremely professional, on time, communicated well, and was very knowledgeable. The cost was reasonable and well worth the service. Jose fixed my fridge that wasn't draining correctly. He diagnosed the problem on Wednesday and returned with the part on Friday to replace it. Fast, friendly, and efficient! Would recommend to anyone! read more

James the owner is an knowledgeable and caring guy. He was able to fix my issue. I am very pleased. Thanks again!

Already used him twice within a week. Both times came out on same day I called and fixed problems within 30 minutes. Very professional and friendly, will use again next time an appliance goes out and I highly recommend read more

I can't say enough about how easy these people were to work with. I called in the morning and James let me know a technician would be in touch. Buck called shortly after and let me know he would be in my area that afternoon. He showed up on time and was extremely professional and got our washing machine fixed in under an hour. I will definitely use this company again. read more

I had my cell repartes there And some how the screen started to be lose after a few weeks. I came back and although the warranty was over they fixed it for free. They are excellent at what they do! I would come back again!! read more

I cannot recommend James and Jose highly enough! Prompt, honest, knowledgeable, professional and personable. Very fair pricing as well. This will be my go-to repair company from now on. Our Kitchen Aid freezer drawer wasn't closing properly and created a severe frost problem. Jose took it apart, quickly identified and fixed the problem and told us how to keep it from happening again. He also, without extra charge, cleaned the refrigerator coils for us. Don't look any further...call James at I Fix Appliances Galleria and ask for Jose to come help you. You'll be SO glad you did! read more