By far the worst company ever. Installed floors in our house and had so many issues. Debbie and her husband did not take ownership of the issues. I would give this company negative stars if possible. Terrible craftsmanship and customer service. read more

Quick to do the install and take your money but don't expect any quick resolution to flooring issues or personal property damage!

Worst home improvement experience! The installers left scuff marks all over my walls up to 3 ft high which I am not sure how that even happens with flooring. Walls were all painted prior to floor install and in pristine condition. During install an installer drove a nail through a hot water pipe. We did not realize this happened until 5 hours later when entering our flooded basement. Installer called owner and went back to laying floor. Owner stated Plumber would come out next day so we spent about 18 hours without water to our home. Installers offered no assistance in clean up. We spent 5 hours that night with carpet cleaner and shop vac removing water. The next day "their" plumber stated pipe was too close to flooring so they are not liable but could not cite code for our reference. Clean up costs $1565 for water. Unsure on cost of paint currently. Owner was inconsiderate on phone. Would not provide me with her business name (the are sub contractor through L & L flooring) or insurance policy information for me to give to my insurer. And they charge us $3677.37 (full price) of install. Installers stayed until 10pm after we asked at 9 they finish. Our kids need sleep. They said its a 2 hour drive and they don't want to come back. The never asked as to work late. Job was scheduled for 3 days. Owner was aware of them working late. Left are door open all night as they worked so downstairs was filled with bugs by 10pm. Absolute disaster. L & L flooring is aware of issues with company and equally responsible. They should ditch this company or also be responsible. read more

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Poor craftsmanship. Poor craftsmanship. Poor craftsmanship. These guys are clueless in job preparation and finish. When pulling up the previous hardwood they didn't clean the existing glue from the subfloor now the kitchen floor has noticeable uneven areas. I paid them to move the heavy furniture in my house, they were careless and dmaged my bed. They either don't understand simple math or are clueless to how a measuring tape works there are numerous uneven cuts everywhere. During the install a nail failed to penetrate correctly and caused the surface of the floor board to bubble and they failed to replace the board. DO NOT use M & N for your install. They had the nerve to defend the installation to my face, until another LL contractor noticed the issues and told them there were areas that were incorrect. read more

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Horrible experience from start to finish. Do not recommend whatsoever. They did a horrible job installing our flooring along with being late, not showing up for scheduled appointments, as well as staying in our home til 10pm to complete their half assed work. Supervisors/crew members were rude from the start. read more

Update 2 years later: my $14K floors are separating. We would told by another contractor that the floor were installed poorly and inaccurate! See pictures. read more

N&M Floors - Spaces between floor planks everywhere! Collects tons of dirt. Poor installation! - Flooring Near Me

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Run, run, run. LL Flooring subcontracts to these fools. Still trying to get poorly installed flooring repaired, although to be honest, the floor should be completely ripped out and installed by someone with skill. We have been fighting with LL and N&M since it was installed on July 20, 2022!!! Next step is filing with the BBB, and then a lawsuit. Pathetic. read more

If I could give a company negative stars.....I would give this company a thousand negative stars. Shame for, now, LL flooring, because I will never ever buy flooriing from them again. Tony comes in sweater then pie for the estimate, promises the world, then all you get is crappy service after you buy the product. The day of my install, the crew didn't show on time. I didn't get a call until 2-3 hours later only to tell me that no one bothered to "check the trucks" and my truck was on the side of the road broken down and wouldn't make it. I was rescheduled for Saturday and was assured it was happen. Saturday comes, only told, then that that truck was "broken down and someone went to take another truck to them" hours later after complaining, I get a call that someone was coming. I find out it was sub contracted to someone else by N&M flooring. (I learned this through the other company, N&M never told me this). The original installer comes hours later and helps finishes up the job, but only do I find out that they left a huge gap in my $2,000 floor and a ton of liquid nail seeping from the threshold onto the flooring. (Never should you do on a floating floor). I call the next day, and after run around, Tony comes the following day. He puts wood putty in the gap and tells my husband and myself to 'use a butter knife to scrape the glue from the floor'. What???!!! I called corporate who intervenes but I had to call corporate back again to have them follow up with this ridiculous company since they would not call me back. Finally, N&M call me to schedule to come out. The day finally arrives and tony comes. He comes into MY home and without explaining anything that he is going to do, he gets on his hands and knees and begins spraying a chemical into the threshold and then uses a razor blade and cuts my flooring!!!!! The glue is still visible razor blade cut in one of the planks, and now both my daughter and I are sick due to the chemical smell!!!! Along with the chemical is still under the threshold and we can't get it out which is making us worse! This company will never come into my home again. Feel bad for LL flooring, the showroom and sales are great, but this company ended all ties for me. read more

They did an amazing job on my floors! Great quality and great job. Highly recommended! Installation looks amazing!

N&M flooring came to install my flooring for LumberLiquidators. They did no prep work for floor leveling for the vinyl plank flooring and just laid it all down. Several spots sank when stepped on. I brought this to their attention and they claimed that's just how it is. I refuse to release their work and they torn up only one spot and stuffed cardboard to "level" the flooring. I claimed that was unacceptable and they swore at me in a different language and left. I opened up several claims with LumberLiquidator and not much was done to fix this or refund part of my money that I paid for the prep work on the flooring. LumberLiquidator requires everything must be paid prior to their work. Both are the worst contracting businesses I have ever dealt with. STAY AWAY from this business!!! read more

I have already wrote one review, truly a one is too high. I could have hired a blind man and he would have done a better job. I went with lumber liquidators because they had a decent rating. I don't know how. When I called about the problems with my floor, the manager, was uncooperative at best, I ask that someone come and look at my floor before I did anything else. The quality of the woods was not what it was supposed to be. The installation by N and M Floors was substandard to say the least. The manager of the Cranberry Lumber Liquidators told me "they only pay me to manage the store. I will pass it on to the regional" and hung up on me. I immediately called my credit card company and filed a dispute. When the manager called me later he was very hostile once I told him I filed a dispute, and blew me off, and said that is between you and your credit card. There are mill marks, looks like a curling iron burnt in to my floor all over the place. Holes that last ok like you let a cigarette drop and burn a hole in the floor. Some of these black holes are over an inch long and 1/2 wide. Scratches, gouges, black streaks. I can't understand why anyone would install some of this wood. The receptionist is an owner and he husband is "Tony". I would not let these people my house. Lumber Liquidators is just as bad, they claimed this crew is the best crew they have. Apparently, it is the only crew they have WORKING IN THE PITTSBURGH AREA. The flooring in my house is such poor quality that it makes me believe that the only floor coverers that will work with them can't get any other work. So they install poor quality hardwood in my house and I am stuck with it. I ENCOURAGE ANYONE WHO HAS QUESTIONS TO CONTACT ME! I would be happy to tell you more reasons to not use these people. I could also let you know what channels I have gone through so far to try and resolve having my Floor replaced. One person who had a bad feeling about Tony and N and M Floors has already contacted me and canceled thier order with lumber liquidators. read more

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Everything was great with a few small snafus. I had some trouble with the initial scheduling but once the teams arrived everything went smoothly. The first team that removed my carpeting were very courteous and understanding when I had to delay the final laydown of the flooring due to an emergency. They did a great job leaving the rooms as clean as possible without any flooring in them until I could arrange a time for the final flooring install to take place. I again had to pursue the scheduler in order to get my install scheduled. The team that did the final flooring install did a great job with the flooring. My flooring looks great and the I was happy with the two teams that came into my home to do the work. read more

If I could leave zero stars, I would and that would still be too generous. We drew the short stick by having N&M assigned as the subcontractor from LL Flooring (formerly Lumber Liquidators). I wish I had known to ASK and investigate the assigned subcontractor. Every interaction with Debbie and Tony was a nightmare. They're unprofessional and rude. Our job is now incomplete because their crew called off and couldn't be replaced, and they're unable to deliver on their promises and complete the installation. Excuse after excuse with zero accountability when not one single ALLEGED obstacle was any fault of ours. Debbie blatantly lied on numerous occasions and is incompetent. All of this can be proven with text messages and photos. This is the first time I've ever written an online review because N&M are THAT bad. BEWARE read more

The installers where friendly and professional. They got our floors installed in 3 days and everything looks great. They cleaned up after themselves and went above and beyond to make sure our experience was smooth. I was only disappointed in the fact that we were delayed a day. I would recommend the team that was at my house to a friend. read more

Avoid this business at all costs!!!' They are an installer for Lumber Liquidators, so beware if you buy flooring there and request someone else! Floor install was average at best and there were multiple issues that needed to be fixed on a second visit. The original crew left dust and cuttings from the vinyl tiles all over our walls and floor. They initially refused to clean up and when I pushed back they agreed, assuming I could supply brooms (unbelievable, right?). I still ended up having to clean as they did a poor job. They also left scuffs and knicks in the walls, saying that damage is unavoidable when installing a floor (which I do not believe). I had to call the woman that acts as the "manager" of the "office" several times to get the repairs completed. She also offered us $200 to compensate us for our trouble. After calling several times and being told that the check was sent, it still has not been received. At this point I am left to assume that she was lying the entire time. read more

If you want The Three Stooges to install your hardwood floor, then call these guys! Got stuck with these guys because they are the only contractor Lumber Liquidators uses in Pittsburgh. While they cleaned up the room they installed my hardwood in, they failed to clean up the mess in the hallway, all on the stairs and around the front door from removing carpet. I'm really pissed I had the bedroom freshly painted last week because during install they put boot marks, scratches, gouges and other marks on my drywall. When questioned, one of the helpers said "I'll take care of it". Guess how? He took white primer and slapped it everywhere he saw a mark. Obviously it still looks just as bad as if he would have done nothing. These "professionals" are so good that when they installed the baseboards, they had to caulk in between them because none of them lined up! My toddler and I could have done a better job! Lumber Liquidators also makes you pay upfront for the install charges, which left me feeling very apprehensive - just because of this reason. Now they're paid and don't care! We'll see what the Better Business Bureau has to say. Fool me once, shame on you. Fool me twice, wait, there won't be a second time. Never use these guys!!! read more

This company is horrible!!!! I got the short end of the stick when they took my business. I ordered my flooring through Lumber Liquidators and N&M was sub-contracted to do my floors. First they told me it would take two days and scheduled. Then the afternoon before they said they would be here, they canceled. Told me they could do the work in one day. That morning they sent one guy and he didn't have the correct tools to even start. He did less than an hours work and said they would be back. 4 hours later they show up! After doing 1 1/2 hour work, one takes a break for 25 minuets and the other for 45! Leaving one guy to work. They only put in 3 hours of work that day. Second day after 2 hours work they take an hour lunch break. One guy continued to work both days. The other are lazy and wouldn't work more than an hour at a time without a break. I caught one guy on two occasions stretched out on my hallway floor not working!!!!! If you value your time, value a hard workering crew, prepared workers and want the work done in a timely manner DO NOT hire this company!! They are a joke!!! read more