My last delivery in March I called Bottle Gas and told them not to make the April delivery as I…read morewould not need it. They made the delivery in April anyways. When I called to ask why they made the delivery that I told them not to the women was very rude, told me that they may be takeing a reading. I said ok, Thank you. When she was hanging up the phone I could hear her say Fuck you !!. Who ever owns this company should have an issue with this customer service.

We have had really good service from them and they are always right there and making time for a…read morerepair when things breakdown. Very knowledgeable and nice to deal with. KO

I had some service problems with my furnace; however, I found the service manager very…read moreaccommodating in solving the issues. They stand behind their reputation and corrected the issues. With the purchase of a new oil fired hot water heater, the office staff worked with me to set up payments. I wasn't billed for the installation until everything was fine tuned.

Not trust worthy , have delivery truck come to house when not ordered and try and say we were on…read moreauto fill up, I'm no

Very Friendly and Knowledgeable Staff. However, very limited store hours and always seem to be…read moreclosed when you need them.

Great crew, super helpful, family business. Willing to go the extra mile to assist. They have…read moretreated me very nicely. I shop often for my company, so we deal with them almost on a daily basis.

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

Ciardelli is the best! We have been using them for about 7 years now and have never had a bad…read moreexperience. I placed an online fuel delivery order last night at 5:30pm and the truck was at my house this morning at 7:30. The driver Steve R. was friendly and pleasant!

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

We just received our second delivery of heating oil from Palmer and was shocked at the price…read moredifference. I drive a diesel car so I'm aware of the price at the pump but there's always at least a 75 cents difference. This time Palmer's price was 3.949 before discount. The Sunoco here in Rochester pumps diesel for 3.899. That includes road taxes. So what goes on with the price now? The commodity prices are at 2.33 to 2.40 this week. Quite the mark up.

[975] 8/15/2019…read more Stopped at this local gas station just for fuel. Self serve so not sure on the staff. There is a store but I did not go inside. No lines to get gas and prices were great. I'll be back

Tried to put air to my tire and it actually lost air due to broken machine. They could at least put…read moreup sign "out of order" so that I don't waste my money and integrity of vehicle. It's small thing from gas station owner's perspective but I had to scramble to find other location in hurry. It's just not well maintained. Two other places I visited after that had broken machine as well. What a lucky day for me. Maybe I should visit mechanic when my air is low next time. It left bad taste and I would avoid visiting this place.

I've been a loyal customer of Lorden Oil for over 23 years on autofill. We recently purchased a new…read morefurnace from them in 2023. Today, I called to schedule a service on the furnace, but they refused, citing that it's over a year old and that I didn't get my oil delivered through them last year. Despite my 23 years of loyalty, they didn't even bother to call me or have a conversation. Instead they emailed me the refusal. When I called to speak to the manager, Christy, she became aggressive and refused to listen to my reasoning. She insisted that I sign up for autofill to get the furnace serviced. I declined. I prefer to give my business to companies that value their customers, can have civil conversations and care about their reputation.

Lorden has been very consistent and professional in all of our interactions. From customer service…read moreto delivery, they haven't disappointed. While I can only speak to the quality of service in regards to propane delivery, they have been good so far overall and can say with confidence that the individuals whom deliver our propane, have always been exceptionally kind and efficient.

We had a report of a propane smell here at one of the tanks at our condominium units. Technician…read moreAmie out of the Milford office was quickly dispatched. And she took care of everything quickly and efficiently. Our residents were very impressed with her skills and making them feel comfortable. Thank you, Amy!

Absolutely atrocious customers service - I've never tried so hard to give a company my money and…read morehave them blunder it so bad. Buckle up... this will be a long one but I feel it's important to document everything to ensure people know who they're dealing with. Bought a house earlier this year and the Propane Tank was owned by Suburban, so figured they would be my first call when it came time to fill it in the winter. We were at about 20% left when I first called Suburban on November 30th - I called stating that the house has their propane, and I want to start new service. The woman on the phone told me she'd set me up as a new account. This is the first issue... She told me she had some other accounts to set up once she took my information and she'd call me back later that day - unsurprisingly, no call back. So I reached out the next day and that woman was "out on emergency" and wouldn't be able to help until they got back. I told that person I just needed to fill my tank, happy to pay up front - just want to schedule it because it's getting low. Nope - need to have an inspection first - for a house that's had their service for 10+ years. Weird... but I'm new to this. Ok, when can you come do the inspection? Their answer - CHRISTMAS EVE. 3+ weeks after my first call, they couldn't get someone out until Christmas Eve. We're now down to about 10% propane at this point. Did they come Christmas Eve? NOPE. Their tech was "sick" and couldn't come out. Ok... we're getting to dire straights. When can you get someone out? Not until the following Tuesday. Got no choice... but hopefully the propane will hang on until then. It's now December 30th - a full month since my call for new service and I receive another phone call - "Sorry, our truck is broken down. We can't get anyone out there today." Now I'm fed up - I'm literally trying to give you all my money, I just need propane! I don't know why we need an inspection first but can you expedite it at this point? We've got holiday parties this weekend and need this fixed - NOW. "I'll have a manager call you back today" - Did that happen? NOPE. But... they did call back and apologize for the mix up. In that conversation they also dropped the "Oh, did anyone inform you about the Inspection Fee? It's going to be $129" WTF?! Literally never mentioned once in the number of times we chatted. They "might" be able to waive that fee... they'll check. Ok - well what's your price of propane right now ... get ready for this... $5.09. FIVE DOLLARS A GALLON. Insanity - No other company right now is even REMOTELY that high - I gasped... like audibly gasped. The woman pauses and responds "Well... we may have some new customer discounts available" - "WELL I AM TRYING TO BE A NEW CUSTOMER BUT YOU'RE MAKING IT VERY HARD" I responded. She apologizes, puts me on hold, and then comes back offering $3.79 a gallon. How convenient they can just "find" a lower price like that. Ok fine.. that price is good. What are we doing about the inspection fee and the insane inconveniences here? This is where it gets good... She comes back and says "Ok, because we messed up, we will waive the inspect fee and we will give you your first fill for $1.99/gallon." That price sounded AMAZING. Were they almost about to go above and beyond for catastrophically messing up?! Nope... They had nobody that could come out to even do the site visit. I left it that day with a "Can I PLEASE have a Manager or someone with some authority actually call me back, and figure out what we have to do to get your service? I literally have money I want to give you and you can't figure it out..." They never called back. Again. In the meantime I'm running critically low on propane and with no hope in sight of getting it fixed, I called an audible... I called Haffners on a Wednesday. Had their tank installed by Saturday, and have propane now from a company that followed up, called back, and actually wanted my service. Suburban Propane has officially earned the title of "The Worse Company I Have Ever (not) Done Business With"

Zero stars. I have been charged for oil that I did not receive-auto pay from my checking account. I…read morehave been trying for a month to get it credited back. Now I got another delivery and don't want to pay until I get what they owe me. Superior Plus Propane has ruined the reputation of Rymes Propane &Oil.

zero stars is really the rating. The absolute worse managed company possible. They were "too busy"…read moreto deliver propane to my family in the last 10 DAYS when temps have been so cold. I have 3 young children and it was 40 degrees in my house when they woke up this morning. Our bill is current and this is still how we were treated. We've had issues with them for the last few years. Strongly suggest using ANY OTHER COMPANY, this one is really the worse.