After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due to recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff. read more

We plan on changing our propane company-- found many companies charging much less than Ciardelli ! Contacted Ciardelli about them removing tanks and refunding for the fuel we have paid for. THEY stated that they DO NOT refund for the propane in the tanks (never told that nor signed ). We have approximately 185 gallons in the 2 tanks ($650 worth). "run it out/ use it up" was their comment -- that probably won't happen until December, SO that means that we can't pick a plan to save money with the new company !! (other companies will pay back !) (We were put on contract with them by our contractor. not given a choice). SHOP around -- check the Better Business Bureau. read more

Ciardelli is the best! We have been using them for about 7 years now and have never had a bad experience. I placed an online fuel delivery order last night at 5:30pm and the truck was at my house this morning at 7:30. The driver Steve R. was friendly and pleasant! read more

Had been a customer for more than a decade. For $2000 they installed a new hot water heater that failed after three years. They then installed a replacement under warranty for nothing, but that failed about four years. Now I get nothing because the replacement's warranty was backdated to the original install. Might be OK for fuel deliveries but do not trust them when it comes to other services, especially HVAC or hot water systems. They recommend bad equipment. read more

I have been a customer for 8 years and I just received a notice that I owed $184.00 for tank rental. Is this something new? I'm not happy about this at all read more

Was a customer for 10 years but have had enough. While they do offer premium fuel with additives to prevent algae, mitigate water, etc. you pay dearly for it. Recently Ciardelli was at $4.29 while local competitor that does not use additives was at $3.59. Consumer Additive cost is about $0.05 / gal at most, I suspect providers cost is significantly less. In the past I tolerated the higher cost as it the system has remained clean but the quality of service and customer care has disappeared. When renting years ago our landlord had their serviceman come out for annual inspection and he said blower was about to fail. As a former HVAC tech, I offered a 2nd opinion as the system showed no signs of problem. No surprise, no electrical or mechanical issues with blower and tech didn't even clean the evaporator coil to reduce static pressure / load on blower. In fact evaporator had never been cleaned!Dishonest, sloppy or inept, you decide. Last year had issues getting timely delivery and considered leaving but opted to give them another chance. This year called Thursday in early March as fuel was quite low and was told they maybe able to come Friday if not, it would be first of the week. Following Tuesday still no delivery so called only to learn the the woman who I spoke (same one answering calls for years) never entered a ticket for a delivery. Told them I'm probably going to have to look for a different provider and all I got was "sorry to hear that". No attempt to make it right or retain a long term customer. Switch saved me $300 on this delivered alone! New company inspected tanks and even brought a little fuel to buy us time until they could make a larger delivery. Delivery came when they said they promised. I'm so glad to be done with Ciardelli! As a bird brain, I stayed with these "birds", expecting honesty and quality service. I only have myself to blame as they we're upfront about it; turns out they really are "the birds to call". They really need to clarify what kind of birds they are. read more

Leaving 2 stars because they kept my house warm. I used them to install a $10k heater and various other work. However, the service was downright passive aggressive even though I paid my bill on time everytime. They "dismissed me" as a customer because the house was too far from their central location. Had I known this, I would've gone with another provider to begin with. read more

Been a customer for years, always paid bills. When my furnace no longer worked and needed to be replaced in February, their service was terrible with no timeframe on even a quote. Service manager said other customers were happy with portable heaters. They would get to me in weeks when their sales person got back from vacation. read more

We were using ciardelli but recently had an awful experience They came for a scheduled cleaning and replaced the igniter without asking. They also told us our board was fried and we would not have heat until we fixed it. Our heat worked perfect before they came. Cleaning:175$ Igniter:220$ Board replacement: 200$ My husband (who works in construction)came home turned our heat on and it worked. He checked the board and it was in good condition. Then he put in our old igniter which they said was "broken" and our heat turned on perfectly fine! This was very disappointing and if we had no knowledge of furnace's we would've ended up paying 600$. We called a manager and they did not care at all. They told us we could go else where with our business and we still owed the 175 for the cleaning. read more

They always get the job done. They answer the phone and got the oil to the house quickly.

Funny there new commercial they say they opend a new office n there here for you. Naaa there just going to make a killing on the oil prices this winter they don't give 2 sts about us. read more

Ciadelli Fuel I've seen them in Milford for years and never really check them out. When I started talking with them they didn't seem very competitive. But this last time was quite a surprise. They are very competitive I made the transition very smooth. I gave him a second look because a good friend of mine said I just bought a new house and their tanks in the ground. I checked out the prices 30% less the Energy North. I have had Energy North for 25 years and consider myself loyal. Energy North stopped answering there phone or returning calls . Time to move on. Ciadelli were very professional and made it very easy to do business with them. So after waiting for my old tank be ready to be taken away, The day came on Friday. They came to deliver the new tank and were very professional. The staff seem to generally care! Ask me again for my opinion in 25 years read more

Our company stopped delivering and sold the accounts to Ciardelli. I guess I should have asked the prices before they came. They were .50 cents higher than the company my daughter has used in our town for 5 years. Since we have 2 tanks that cost me about $120 dollars. Price jabbers- I have, of course switched companies. read more

When I started out with this company, very good. Then I notice the price of the propane just kept going up! Checked local prices and were a lot lower, when I called them they said it was because of my usage. I am not rich,and decided to switch companies, I have 30% of fuel left in the tank, and they won't buy back.I don't no what the going rate to pick up their tank is but it doesn't seem fair to me. I have paid my bills with them and been a loyal customer. So writing this review so others will be aware of their change of attitude. read more

I have had this company for years. Their commercial is a joke!!! There is no such thing as reliable delivery. The prices are very high and if you use propane by small consumption ,they SCREW you. Also customer service is terrible. I cannot wait to switch!! They offer no discounts and have tried for years to get on a budget plan with no success. read more

Their oil prices are so much higher than the average. I understand paying a bit more for reliability and service, but $.40-$.50 per gallon over the average is just crazy. read more

Jason came out to clean and check the condition of our furnace/boiler. Much to our relief, he indicated the unit was good for another 5 to 8 years. Jason was very courteous and knowledgeable and we appreciate his expert advice. read more

Their customer service from their receptionist Heidi was horrendous. She was rude and difficult. She sighed no less than a dozen times for no reason over simple questions and was short tempered. If she hates her job so much perhaps she should look elsewhere. read more

Our house had a Ciardelli tank when we moved in, so we contacted them for our propane. They never offered us a new customer rate (though apparently they should have), and the original woman I spoke with said they didn't price match (which was apparently not correct) even though their price was higher than other companies nearby. It seems that Ciardelli will only offer a lower rate if you threaten to take your business elsewhere, but once the season is over, they'll raise it again. If you're willing to constantly oversee Ciardelli and do research every year or so to ensure they're at least matching the lowest rate in the area, it's a fine company. But if you would rather just work with a company that you can trust to offer a fair price and not have to play the threaten-to-take-your-business-elsewhere game every season, I suggest going elsewhere. read more

We have used this company for years. They were good to us when my husband had his heart attack and we had to wait for his short term disability to come in. We had great service for years but because of the past few service calls, we have gone with another service company after a lot of consideration. One technician did not turn the system back on after he serviced it (also gives us hot water); one did not check the air handler in the attic(has been there for years); one did not tighten the oil fill pipe to the furnace and we had an oil spill on the floor. Each time they came out they wanted to talk about a new furnace. We still use them for oil but if their prices keep rising, we may reconsider this also. read more

Ciardelli Fuel Company has been supping my home with heating fuel for more than 2 years, and compared to my previous supplier, they are terrific. We get top notch customer service and competitive pricing, along with the peace of mind knowing we will never run out of oil. Ciardelli also took care of installing our central air system, and they did an amazing job, again at a very fair price. I highly recommend Ciardelli fuel for any/all of the services they specialize in! read more

Great company. Good service. Really helpful nice people on the phone. Have competitive prices. Their Website and payment process are awesome. Glad we switched away from Rymes. read more

Ciardelli Fuel has been a great provider for us. We switched from Irving to Ciardelli several years ago -- and it's been a great experience the entire time. They deliver on time; their service dept is great; they've installed water heaters/serviced propane stoves, etc. -- and their administrative staff are always friendly and helpful. And the owners are accessible too. They're involved in the business on a daily business. If you want a quality propane/heater provider -- check them out. I'll think you'll be happy too! read more

Had them for home heating oil for about 5 years and never had a problem. That being said, I pay my bill. I chose them because they are the local family owned business. Just never had any issues. Their employees seem happy. Nice quiet relationship. Thank you. read more

Beware entering to service with this company. Over priced compared to the competition, make sure to shop around. Just switched to natural gas and $0.00 credit for remaining propane in the tanks. Looked to discuss something reasonable with the Matt Ciardelli but he is not reasonable at all. Could never recommend them to anyone. read more

AMAZING customer service, reasonable prices and lots of attention to detail. I deal with hundreds of vendors/companies in my line of work, so it takes a lot to really WOW me (I'm typically happy if someone I deal with is "pretty good"). I'm thrilled so far! read more

I called last week to speak to someone after just moving here from down south. I have never needed home delivery for fuel before and I had some questions. The customer service representative did not want to be bothered with my questions. I am now glad I went elsewhere where they take time to answer questions. read more

They are always very helpful, on time and very nice. We have used them for about 13 years now and have been very satisfied. All their technicians are always knowledgeable and solve any issues we have immediately without any additional problems. Highly recommend then to anyone. Thank you Ciardelli for all your great years of service. read more

This is the worst fuel company I have ever used. Their prices are very high. They are extremely rude. I had an agreement with the owner of the company and he completely reneged on the agreement saying he didn't have to be held to his own word. If you use this company you are being ripped off and are taking a risk. Their service is horrible. I paid to have my propane lines brought to code and to upgrade the size of the line and they only did half the job and made excuses why they didn't have to complete the whole job. Use at your own risk. read more

As someone who used to own a small fuel oil company in the past I know how difficult it is to be available during the ups and downs of the heating season. And to have service and front desk people who can deal with the issues and complaints that inevitably come up is hard to maintain. We would get complaints about prices which were 95% the result of wholesale prices we had no control over. My experience for the last two years with Ciardelli has been perfect. I have even received non emergency responses to emails from one of the owners on the weekend. When I call the office they are always polite and helpful. From price to service they have been the best. read more

I have dealt with this company for two years and finally switched to another company this year.The people who answer the phones are often rude, The owner has been very rude to me too. We (my husband and I) always ran out of oil when it was freezing cold, snowing, or raining. We would call and say we were out of oil and they wouldn't care. Then it would take the oil truck forever to get here. And they only deliver either kerosene or propane at one time. We would have to have one delivered and then have them come out again to deliver the other. They are really not a good company, (even though they pretend to be) and should not be in business. DO NOT GET OIL FROM CIARDELLI FUEL CO!!!!!!! read more

I recently moved into a new home and switched over my propane service to Ciardelli. I initially requested information on their website late at night, and to my surprise Matt replied in detail- at 1030 on a Saturday night. I tend to ask a lot of questions about any product I am about to invest in, and I can honestly say that every single person I talked to in different departments went above and beyond in answering my emails and calls. From discovering and repairing (free of charge) two existing code violations in my home, to sending out two different techs to talk to me about my gas furnace, to calling them for advice on the 4th of July when my gas water heater stopped working, the service has been nothing but spot on. The accounts department was flexible with my initial method of payment (since my tank was empty and the first full fill was not cheap) and the fuel price was the best I could find out of 4 other companies that I compared them with. I am a satisfied customer. read more