They are past due with the first fertilizer, weed treatment. Called several times, no Reply. I want to cancel and get my money back No Responses from email, or phone I made a big mistake resigning up with them read more

Have been trying to contact this service for several days. Did not show up for an appointment to check our irrigation system on April 14th . Purchased a yearly contract and the service technician came in January and has not returned. Poor service. read more

Don't use this company!!!! Replaced the sod of our entire lawn less than 2 years ago. It cost close to 9k. Hired McMaster for lawn maintenance after installation. Everything was fine until about 2 months ago when chinch bugs infested the lawn. Within a few weeks, most of our lawn was dead. McMaster admits there are chinch bugs but refuses to replace sod. For a local company, it's ridiculous that they don't stand by their work. Don't even offer refunds for repeated failed treatments. After 2 months we still have active chinch bugs. read more

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Always had weeds and brown spots, regardless of how many time we called, and their irrigation service was even worse. Just changed to a different irrigation company and what a difference, now everything works as expected. At lease McMaster was expensive. read more

The picture with the dog is before McMasters started caring for my lawn. The really awful pictures are recent. Apparently they think that is a good looking lawn. See picture of note. read more

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Do not use McMaster!! Very unprofessional company!! If I could give them zero stars, I would!!. We used their services for a landscape enhancement of our front and backyard in August 2024. They quoted us 10k+. They were also doing our lawn and shrub care for $110 a month. During the backyard enhancement, they planted a tree that had a very flimsy stem and bent at initial planting (never asked for this particular tree). I called McMaster and spoke to Jessie McCormick (Customer Service Manager) and she sent Brad to strap it down. He got here annoyed and said they should have secured it at initial planting. It wasn't well secured and it bent AGAIN. I let Jessie know by email and sent her a photo. Got no email response or phone call. Meanwhile, we get Hurricane Milton and the tree completely snaps. My husband puts it in the front yard to be picked up by the shrub removal after the hurricane. I kept calling McMaster to address the issue as THEY NEVER SECURED THE TREE PROPERLY IN THE FIRST PLACE. Kept calling every week, spoke to the receptionist, she said that Brian McMaster would call me, no call. Would call again the following week. Spoke to Lauren McMaster, and asked her to please have Brian call me, she said she would put in the request. NOONE EVER CALLED. Instead they blocked mine and my husband's phone number so we could no longer reach them. I HAVE NEVER EVER DEALT WITH A MORE UNPROFESSIONAL BUSINESS!! DO NOT USE THIS COMPANY!! THEY TAKE YOUR MONEY (IN MY CASE $10K+) AND NEVER ADDRESS ANY ISSUES OR CONCERNS THAT THE CLIENTS MAY HAVE!! BASICALLY THEIR BOTTOM LINE IS MORE IMPORTANT THAN CUSTOMER SATISFACTION!! DO NOT HIRE THEM!l! THEY ARE DECEPTIVE AND FRAUDULENT!! I just recently got a response from McMaster on my review on Google. First off, the choice of mulch was their mistake, I never chose that mulch. I had told Jessie wood chips. Second, his reply stating that the tree was staked and then 6 weeks later it snapped during the hurricane, is a LIE. The truth is it bent AGAIN way before the hurricane, like my initial review states. I let Jessie know thru email and they did not address it so during the hurricane it snapped. If the small tree was no big deal as per McMaster's reply, then he should have come out and replaced it but instead was happy to collect 10k+ and ignore my calls because, as I mentioned above, their bottom line is more import than customer satisfaction!! HEED MY WARNINGS DO NOT USE THIS COMPANY. DO YOUR RESEARCH AND READ THE REVIEWS ON THIS BUSINESS!!! read more

A lawn company is only as good as the techs who administer the products. The techs at McMasters presented as poorly trained and demonstrated very little interest in learning more about their work. After advising supervisors and the office manager about the poor results I was seeing with my lawn and shrubs, it became clear that the service culture was severely lacking (lip service with no appreciable action.) My lawn really took a hit as a result of both the techs' ignorance of lawn care and the management's lack of interest in correcting the MANY mistakes. My lawn and shrubs are in much worse shape after McMasters than before. I am now replacing multiple shrubs and major areas of my grass as a result of chinch bug damage, sedge damage and fungus which were all mis-diagnosed and got out of hand. I thought if I paid more money, I could expect premium customer service and service delivery...I was wrong and it cost me my beautiful yard. It's sad to see a once reputable company go downhill for such basic things as poor training and ineffective managerial staff. I would recommend anyone considering McMasters steer clear. They are more concerned about the bottom line than customer satisfaction. read more

A tired, worn out hedge along our condo property needed an update. It is located next to a street used for beach parking. A conversation with David McMaster about the location, wants and needs was the first step. Next, we met at the location, and David offered plant choices along with the idea of boulders to protect the plants and add a distinctive look. The topping was pine bark mulch. The removal of the old hedge, preparation of area and install of new plants and boulders were professionally done. The plants are continuing to look healthy and are maturing. The boulders are keeping cars at a proper distance from the plants and the mulch adds a finished look. If you are looking for help with a landscape project and you want knowledge, proper install, and professionalism, David McMaster, his staff, and crew are the ideal source. Hacienda del Sol II (4301 S. Atlantic Ave, New Smyrna Beach, FL ) is very pleased. Ruth Lane (Board of Director/Landscaping) read more

our community lawn care is under contract by them and it's never looked so badly. Leaves are blown into your yard and never raked up, common areas are mostly weeds now and not grass, median flower beds just get dead leaves and never mulched, the community looks terrible now. I e complained several times but nothing gets fixed. read more

My sister and I decided to have our backyard sodded. All the landscape was to be removed, weeds gone, sprinkler heads replaced and re-positioned, railroad ties straightened out behind the pool and no mulch under the citrus trees. The day the job was completed, there were weeds coming up through the mulch all around the shed and citrus trees and there was mulched under the citrus trees. Rotted railroad tied were reused instead of being replaced. Finally after many text messages someone came out to replace the railroad tie leaving one rotted. They came without notifying me. I have 2 large dogs who go in and out of the dog door. Than God they didn't attack the guy or get loose. That is a huge liability. I've had to padlock my gates. Aaron said he would come out and place a herbicide for the weeds but never did, The irrigation valve was leaking which they did come out to fix. I discovered they damaged my vinyl fence and gate. They caulked it as if I wouldn't notice. When I mentioned it to Aaron, he said "so you're saying my guys did that?" He finally admitted it when I sent him a pic of the sod lined up along the property showing no damage. They did have it replaced. I had 4 sprinkler heads not working which they came out to repair. He also left the timer off and now the grass has brown spots. I now have a palm tree coming up in the middle of the yard where it was supposed to have been removed from the landscape. I have bushes coming back up and flowering bulbs coming up in the yard. They refuse to come remove the trees and bushes although I have an estimate saying they would at n/c because it was not properly removed. I was told by the owner they got my money and I could pay someone else to finish the job. We paid over $10,000 for this job and honestly they weren't the cheapest and we chose them based on a recommendation. I typically don't write negative reviews but this is warranted. Please be wary of the smooth talker trying to sell you their service. read more

I would have rated this business higher, because they did give me a next day appointment and quality work, except for the major hassle of reaching their office. They appear to use some kind of answering service that you must constantly be filtered through. The customer is required to always wait for a call back, and if you miss the call, you must start the process again and hope you hear from them on their time. Simple requests that were unfulfilled (like in my case, an emailed invoice) that normally require a follow up or two for clarification then become a major dissatisfier. I am disappointed to have to permanently end my business with them on a frustrated note when they were off to a good start. read more

We hired McMaster to clear the yard of some trees, bushes and weeds and lay sod. I live in Miami but own the house with my sister who lives there full time. We weren't able to be at home when the work was being done. It was a big job and included work on the sprinkler system. They weren't the cheapest but we had a referral and decided to play it safe and go with them. The ground is so uneven it's hard to walk even after 2 months. It's not just where the squares meet. It feels like the ground wasn't properly leveled. A palm tree that was supposed to be removed is growing up in the center of the yard. Weeds were coming up from the mulch the day the job was completed so we think they just threw mulch over the weeds. They had to return 4 times to fix the sprinklers. Our gate was damaged and they tried to hide it by caulking it. Fortunately we had a photo of it undamaged when they delivered the sod. While the fence panel was replaced they didn't take responsibility for it until we showed them photos. The palm still hasn't been removed along with other issues. My sister was told by the owner 'we already got you're money- go find somebody else to finish the job'. If I could give zero stars I would. read more