Today, after calling several places thinking it was them...back & forth over & over until one said…read more Look in the meter it has the name on who services your address. Jesus, pulling teeth from a Lion or having my ex-wife stop sleeping around is easier than figuring out who services those address. Nonetheless, finally I spike to the right person. This lady was amazing great customer service it was quick and lights came on as we were still on the phone. Folks. I'm opening My Barber on Yadkin soon and electricity was needed. You can't do any work in the dark. To this wonderful lady. Sorry forgot your name. I was diagnoze with stage 4 CRS so long ago ( Can't Remember Stuff) lol. Anyhow, as for who services what address, I don't believe we the people have a choice. I just hope and pray my business will take off to meet my debt obligation. Again, thank you My Barber on Yadkin Rd soon to open

Duke energy! What the, why the, who the, likeeeeeee a $200 bill in the mail, yet when I call it's…read more$150 actual? You were just gonna charge me extra? The most legal of scams on the planet besides rent n mortgage.

I'm a new client and the quality and customer service was exceptional!!!!!!…read more Will went above and beyond to walk me through the process and explain their services. He taught me to read the gauge and when to call for gas. Thank you Will, Jack and the staff for all your help especially (Will)! Dena Dagnan

Raeford oil has been providing exceptional service for years at my rental property. Delivery is…read moreseamless and reliable. The price is fair and affordable. Amazing service from the team. Thanks to everyone that makes the business run smoothly.

Poor costomer service. They charge higher than other companies like pwc,... …read more Representative is not even willing to fix my high bill problem. I always pay around $150 in average with PWC. Now it's $240 in average with the same electricity usage with lumbee river. I can't wait to see these high bills reducing!!!!

By far the absolute worst electric company ever and I've had Unitil! don't trust their "automated "…read moremessages and them don't expext any help or sympathy of you do have an issue. if there was another electric company in the area I would sell my first born to switch to them. thank you for showing us how much your company cares about its customers, and don't worry I'll be sure to tell anyone who will listen.

PWC is price gouging…read more Since the new rate increase for 2026, I have been receiving bills for water usage for my 1person household as a residential customer for 5080 gallons of water. My normal usage usually fluctuates between 800 to 1200 (rarely) gallons per month. I have no leaks or plumbing issues. I have been communicating with PWC regarding this issue with no resolution. I do not have a pool, water my lawn, wash my car or have massive amount of laundry. My usage is routine. And has been for the last 13 years at this home.

The one customer service issue that should be pursued above and beyond one would think is empathy…read moretowards customers struggling to pay their utility bills. They will not work with you at all and even more are raising the rates this summer. I hope in the future a way of getting power from Duke energy to Fayetteville will be an alternative if they can achieve it.

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy in Durham. The Yelp listing for Duke Energy's headquarters in Charlotte, where we've sent our payments, is here: https://www.yelp.com/biz/duke-energy-charlotte-7

They are overcharging us!!!!!!!! I called about a bill increase as my bill in the summer at its…read morehighest is general 60-70 dollars. It's now 98 and when I called I was told it's for installation of solar panels for the company. Unacceptable.

I have recently moved to Waxhaw and Blaire Greene has been the most amazing rep ever! I'm so…read morethankful for her kindness and efficiency in all aspects of our transition!

From the owner: Powering Your Life…read more Union Power Cooperative is an electric distribution cooperative headquartered in Monroe, NC. We serve more than 72,000 member accounts in Union, Stanly, Cabarrus, Mecklenburg and Rowan counties and have more than 100 employees. The Cooperative is a not-for-profit organization incorporated in 1939. We have approximately 5,900 miles of energized distribution and transmission lines, 23 substations and 3 breaker stations and purchase wholesale power from the North Carolina Electric Membership Corporation (NCEMC).

I had an extremely frustrating experience with AmeriGas. My propane tank had never given me any…read moreproblems, but it began leaking after AmeriGas filled it. Getting in contact with them during portions of my service was also extremely difficult. Before the tank was removed, I contacted AmeriGas and specifically asked to speak with a manager in an attempt to resolve the situation. Despite that, the tank was removed, and I was later hit with more than $500 in disputed service, pickup, dispatch, and early termination charges. I escalated the matter to AmeriGas Customer Advocacy, but they ultimately offered no meaningful resolution. Between the leak, poor communication, and how the final dispute was handled, I was extremely disappointed with the entire experience. There are several other propane companies in the area, and in my experience, I've received much better service elsewhere.

For the second consecutive year they will not light my pilot light for the fireplace. They sold…read morethis fireplace to me nine years ago. Their prices have come up, their service is about as low as can be rated. Other companies try to work with you. They try to work against you.

They are AWFUL and a total rip off. They cut my electricity off leaving my children and I in the…read morecold for hours and as I was calling no one would answer the phone and the location is far out and very inconvenient. If you can avoid using them try your best to. I DO NOT RECOMMEND ANYONE USE THIS COMPANY!!

From the owner: Lumbee River Electric Membership Corporation is an electric cooperative owned by the more than…read more42,300 people we serve in Robeson, Scotland, Hoke, and Cumberland counties. We call these customers members because they elect the directors who guide this not-for-profit cooperative. We are committed to providing electric and other value-added services that improve the quality of life in the communities we serve.Our dedicated employee team delivers high-quality, competitively-priced products and services. We are committed to continuous improvement and to making Lumbee River EMC our customers' first choice.

Scheduled an appointment for an estimate. Day of app't - no show…read more Called the next day, they apologized and had someone out to get the info for an estimate within the hour. Figured the no show the day before was an honest mistake, things happen. Quote was reasonable so I proceeded with the credit check, account set up and scheduled to have them come install and hook everything up. Called the morning I was scheduled to verify they would be there - no show. I ONLY called a week later to see if they planned to reschedule because other companies are all booked way out, was told the service department needed to call me back to give me an update - no call back. Couldn't take 60 seconds to call, text, or e-mail me to reschedule or tell me you can't make it happen. Only positive was Kim, she was really nice.

Sandhiks Propane has provided us outsanding service for almost as long as they've been in busines…read more We started using them, based on the recommendation of a good friend who had just retired from a rival busines. They have never failed us - not once. There have been times when natural forces have caused such bad weather, especially the loss of power in our home that we have had to wait until they could schedule service. At one point, my husband's health was failing and we realy needed service. They provided us with service during those difficult times , even if they had to extend their service hours to do so. Vickie, the office manager and dispatcher in Southern Pines is outstanding and manages to get help to us as quickly as possible. The service staff are all equally capable and absolutely willing to solve whatever problem they're faced with. I cannot imagine customer service problems that I have read about had anything to do with the Southern Pines office. The telephone service is complicated by switching a call to whatever office is available and if the Southern Pines office can't answer answer a call and see that a customer is accomodated immediately, the communication system may be at fault. Every call is directed to the first available office - perhaps that needs revision, but enter 2 for the Southern Pines office to reach them directly.