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    McNeill Oil & Propane Company

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    5 months ago

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    Duke Energy

    Duke Energy

    1.3
    (29 reviews)

    I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy in Durham. The Yelp listing for Duke Energy's headquarters in Charlotte, where we've sent our payments, is here: https://www.yelp.com/biz/duke-energy-charlotte-7

    Greedy company. This needs to be investigated. Energy continues to rise often without a cause…read more It's a rip off then, it disconnecting services by not giving people enough time to get there paycheck. There should be a new Energy company other than this one to be more reliable.

    Sandhills Propane

    Sandhills Propane

    1.8
    (16 reviews)

    Sandhiks Propane has provided us outsanding service for almost as long as they've been in busines…read more We started using them, based on the recommendation of a good friend who had just retired from a rival busines. They have never failed us - not once. There have been times when natural forces have caused such bad weather, especially the loss of power in our home that we have had to wait until they could schedule service. At one point, my husband's health was failing and we realy needed service. They provided us with service during those difficult times , even if they had to extend their service hours to do so. Vickie, the office manager and dispatcher in Southern Pines is outstanding and manages to get help to us as quickly as possible. The service staff are all equally capable and absolutely willing to solve whatever problem they're faced with. I cannot imagine customer service problems that I have read about had anything to do with the Southern Pines office. The telephone service is complicated by switching a call to whatever office is available and if the Southern Pines office can't answer answer a call and see that a customer is accomodated immediately, the communication system may be at fault. Every call is directed to the first available office - perhaps that needs revision, but enter 2 for the Southern Pines office to reach them directly.

    Scheduled an appointment for an estimate. Day of app't - no show…read more Called the next day, they apologized and had someone out to get the info for an estimate within the hour. Figured the no show the day before was an honest mistake, things happen. Quote was reasonable so I proceeded with the credit check, account set up and scheduled to have them come install and hook everything up. Called the morning I was scheduled to verify they would be there - no show. I ONLY called a week later to see if they planned to reschedule because other companies are all booked way out, was told the service department needed to call me back to give me an update - no call back. Couldn't take 60 seconds to call, text, or e-mail me to reschedule or tell me you can't make it happen. Only positive was Kim, she was really nice.

    McNeill Oil & Propane Company - utilities - Updated July 2026

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