The techs are not knowledgeable. They can not troubleshoot a problem and have zero accountability or care when presented with their inabilities. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY. read more

I'm pretty upset with McQuillian in Girard. I bought a very nice used car from them just over a month ago. first off, and I know it's not a big deal, however, I made a deal with them on the price. We shook on it and everything. later, when it came time to sign the papers, it was $5 more than we agreed on. It was just enough of an increase to make us sign a paper for tax purposes. Then, my back up camera wasn't working (realized before I left the lot the day I bought it), so they took it in to fix it. They had it longer than I did. I had it for about 2 weeks, they had it for 3. When I got it back, there was a big scratch on the back bumper and down the side. First they said there was nothing they could do because there was dirt over the scratches, so who knows when they occurred. Mind you they had it for 3 weeks Just for a backup camera. Then they said those scratches were there before I bought it, and that they had tried to buff them out, but were unable to get them out. yet, after buffing it out (without washing all that dirt off) they got 90% of it out, leaving just the deep gouge. Then come to find out, the plastic cover on the side of the passenger seat is also broken. So now every time I get out, it snags on my leg or on my purse. I know for a fact it was not like that before. But why bother telling them about it. They will just lie and deny it any way. Moral of the story, don't trust the service department at McQuillian Chevy. They "send" your car off for weeks just waiting for a part, break things in and on your car, and then deny and lie about it. read more

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My wife and I had a fantastic first time experience starting with Brian in Sales and continuing with the entire GM family at McQuillen Chevrolet Buick GMC! From the test ride to financing, the lease process was fluid and pain free. These folks made us feel like part of their family, even though we had never met and live almost 2 hours away. I would not hesitate to give this 69 year old GM dealership a try regardless of your distance. The 2021 GMC Acadia is a nice step up from our 2019 Equinox... many thanks to each involved in obtaining this new ride. 10 stars!! read more

Warranty fraud? Purchased a warranty for paint and dent, was never told a coating was to be applied to our new 2023 Equinox. Sold the vehicle one year later and requested the refund on the remainder of the warranty. Was told because this treatment was applied to the vehicle they can't refund anything. When the New Cars Manager was told and checked to find out it wasn't applied he offered to apply it to our New Vehicle we purchased somewhere else but could not refund even though this was something we didn't receive as they turned in the paperwork saying we did receive it. Wouldn't this be fraud? Spoke to the owner and explained this. He rudely refused to do anything about this and hung up on me. Will never return here again. Tell all your family and friends to be careful dealing with McQuillen. Ron the Sales Manager admitted and apologized to us that we don't get the treatment and it was their error. Was going to backdate the paperwork for treatment he wanted to apply to our new vehicle, we refused as it would be illegal to do so as it was not the same vehicle, not the same year, make or model. Be careful dealing with McQuillen. read more

purchased a 2015 GMC, Sierra From McQuillan Chevrolet within the first week. Let them know the transmission fluid needed changed. The rear shocks were bad! Would not replace the rear shocks, said they were fine! In less than 30 days, found out the rockers were rusting out talk to Josh the head salesman, he agreed that the rockers needed fixed he went and got the owner. The owner basically told me sorry about my luck he was not gonna do anything about it. I'm left with a $5500 bill to replace the rockers in the cab corners because the owner says basically I bought it as it is would never buy a car from them whether it be new or used the owner. I had an attitude when I asked for them to help me out with replacing the rockers in the cab corners basically said sorry about my luck! Looks like I don't care about the workingman who actually took two years to pay for this truck , if they want to make it right my name is Sam Smith and my phone number is 814-881-6281. read more

Absolutely wonderful experience. Brian was so helpful and patient with us. We honestly weren't sure what we wanted. We drove several kinds of vehicles and finally found the perfect one!!!!! GMC Acadia!! Awesomeness!!!! read more

I purchased two vehicles from here over the last eight years and the vehicles have been great. I am giving it a low rating only because I was lied to multiple times by finance department. The latest was telling me I needed a cosigner on-a loan and then having the cosigner sign as a co-buyer. Never again will I spend a dime here! Im very disappointed and I hope online car buying takes over the market so people don't have to worry about the slime ball tactics used at dealerships. Dont trust this place because that was only 1 lie out many. read more

The worst dealer I have ever had to deal with. I am 37 years old and have owned 12 new/used cars. All purchased at different car dealerships. This is by far the worst. read more

Very satisfied with every vehicle I have purchased. Ron is very knowledgeable and helped me get the truck I wanted and the payment I needed. I highly recommend. read more

Don't buy a car here....heck don't even take your car here to get an oil change. My wife and I bought a car here and wish we wouldn't have. I first noticed that the oil light came on a couple days of having the car and soon after the car was squeaking while driving on the highway. Called McQuillen to get the car in to get everything checked out. Come to find out the BREAKS AND ROTORS needed to be changed........this was after the salesman raved about how good the inspections are that they perform on the cars. BREAKS AND ROTORS? I am no mechanic but that would be one of the first things that I would check. Then I proceeded to ask about what they found out with the oil light coming on...since you would think that they would change the oil when they get the car in. He stuttered then proceeded to say that they changed it but they didn't reset the oil indication timer. So the mechanic held down the switch for changing the odometer setting and proceeded to say that he reset it...wrong. Didn't check any files or anything just "knew" that they changed it. The oil sure didn't seem to be new and neither did the filter. Took the car in to get the inspection done and decided I would have them change the oil and perform a balance since the wheel seemed to shimmy a little and they said the balance was WAY OFF...this is a month and a day ofter I had bought the car. This car was not checked at all when it was traded in. Being a 2011 Honda Pilot with low mileage and being "certified" these problems should not be something I should have a headache over. Not to mention we were discussing with salesman about buying the car which was towards the end of their hours but the only time we could get in since we both work regular hours. After purchasing the car we were basically shoved out the door. Just overall not a pleasant experience and will never recommend them to anyone no matter car or price. read more